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3543 Uppsatser om Teknologibaserade självbetjäningstjänster (Self-service technologies) - Sida 64 av 237

Har ni tänkt på det här med värdet av underhållning?: En kvalitativ studie av företags investeringar i ståuppkomik

The use of entertainment in various kinds of business events has recently increased in popularity among Swedish firms. Often, stand-up comedians are hired to entertain the employees or customers during these happenings. Generally, the firm invests a considerable amount of money in this service and is furthermore willing to pay a premium for a famous comedian. Although the market for this type of service is fairly large, the knowledge of the motives behind the investments is yet limited.A grounded theory study is carried out exploring the purpose of the entertainment as well as the rationales behind the preference for a famous comedian over an unknown. Two general types of contexts (internal and external) are identified and a number of objectives related to each type are distinguished.

Färdtjänst i Göteborgs Stad- värdet ur ett resenärsperspektiv

Ett liv utan färdtjänst skulle innebära ett isolerat liv. Det tycker i alla fall de resenärer vi intervjuat. De ser färdtjänsten som mer än bara en resa. Det är en frihet att kunna ta sig dit de vill utan att någon familjemedlem, vän eller assistent behöver följa med. Dock behöver en färdtjänstresenär ofta mer hjälp än en person utan funktionshinder, det är därför de åker med färdtjänst istället för den allmänna kollektivtrafiken.Denna fallstudie fokuserar på resenärer inom Göteborgs Stads färdtjänst och vad de anser är värdeskapande.

Inköpsfunktioner vid Svenska småföretag : En inblick i inköpsprocessen och utvärdering av alternativa tillvägagångssätt

I uppsatsen underso?ks hur ma?n och kvinnor representeras i Pitea? Tidningen, en av Norrbottens sto?rsta lokaltidningar. I Norrbotten pa?ga?r en genusdebatt, som kretsar kring kvinnors sva?righeter att sla? sig fram pa? na?ringsmarknaden. Fo?ljande studie utga?r ifra?n en kvantitativ inneha?llsanalys, som genom en rad variabler so?ker besvara uppsatsen fra?gesta?llningar: [1] Hur stort utrymme ges ma?n respektive kvinnor i tidningen? [2] I vilka sammanhang fo?rekommer ma?n respektive kvinnor i nyhetsrappoteringen? och [3] Vilka skillnader och likheter finns i framsta?llningen av kvinnor och ma?n? Genom en rad olika teorier och tidigare forskningar tolkas resultatet och analyseras i en slutlig diskussion.

Regulatory approaches? influence on environmental agencies internal quality

The increasing public concern regarding the government?s priorities in spending public resources puts pressure on public organisations to address quality issues in their practice. In United Kingdom both BRTF (Better Regulation Task Force) (BIS, 2005b) and the Hampton report (BIS, 2005a) highlighted management and quality problems in public organisations in UK. These reports revealed obstacles within institutions? intent to offer recommendations and appropriate solutions for agencies working with legal enforcement and control.

Utveckling av tjänster för ett mobilt medium

The mobile revolution is here to stay, and today most people have (at least) one cell phone at home. Some even a PDA (Personal Digital Assistant)as a complement for the simpler tasks at the office, e.g sending e-mail, word processing, browsing the Internet etc. Many business have also given the employees the opportunity to do some of the business tasks inbetweeen customer visits with the help from a cell phone or PDA.Despite all this, the so called Internet connected mobile revolution is often mentioned as a big failure. Maybe because the people in general tended not to use the new technology as much as the companies predicted. This could be because they still haven't learned how it works, or just don't seem to have the need for services provided.After a couple of failures in the development process, almost every cell phone has support for mobile Internet today.

Fördröjning och bortfall av nätverkskorrektioner : osäkerhetskällor för nätverks-RTK

Network RTK is a real-time technique for accurate positioning with Global Navigation Satellite Systems (GNSS). The technology means the use of correction data from a network of GNSS receivers with known positions (reference stations) to reduce the uncertainty in position for the user´s GNSS receiver (rover). However, this requires that the correction data can be transferred seamlessly to the user in real time. Commonly the corrections are transferred via mobile phones. The Swedish National Land Survey operates a nationwide Network RTK service, where users can receive correction data via GSM or mobile Internet (GPRS).

Folkbiblioteket och framtiden: en studie av framtidsdebatten i svensk bibliotekspress.

This Masters thesis aims at presenting a picture of, and critically examining, the Swedish debate concerning the public library and the future by way of 21 articles in three library periodicals. The questions examined are: -What are the views concerning the future public library in Swedish library press? -What characterizes the debate and why? Theories on political institutions and information society are used and the method is hermeneutic, a type of idea-analysis. The first step in the analysis consists of a categorized presentation of the material. The themes concern the form and content of the library as well as competence and hopes/fears.

RAMVERK FÖR EFFEKTIV KUNDSUPPORT : Utifrån ITIL, CRM och supporthantering på mjukvaruföretaget Medius AB

The goal of customer support is to help clients achieve maximum value in their services and products. Customer support is the public face of a company, which means that it is important to give the customer a positive experience and live up to customer expectations. Efficient customer support has become more important and studies show that customers who leave a company do so because of poor service. Customers' growing demands for higher quality and easier access to services means that companies must recognize the need to satisfy each customer. It is important that each customer receives the attention required and that customer needs are met quickly and flawlessly.

ITP - Market Entry Strategy

Forces of innovation alter the course of many industries. Currently there is a restructuring of the Swedish energy sector due to deregulation. This in combination with advanced technologies generates an innovative and a highly changeable environment. The result is differentiation of services and products. New actors are emerging and corporations grow larger.

En möjlig väg till återhämtning : En studie om det själavårdande samtalet som en resurs i ett samhälle där alltfler drabbas av psykisk ohälsa

The purpose of this study is to discuss the use of social media by the Swedish Police for democratic purposes. The idea of citizen empowerment is closely related to the development of new communication technologies such as social media. Yet many studies indicate that governmental institutions rarely make use of the assumed potentials of social media.In this study, the democratic potential of social media is derived from Habermas normative concept of deliberative participation. Operational definitions emphasize discursive equality, interactive reciprocity and external impact. The analytical framework is combined with qualitative text analysis to highlight the conditions of interaction between representatives of the Police and citizens.In conclusion: the democratic potential of social media, from a Habermasian point of view, is to a significant extent neglected at the expense of its strategic advantages.

I Bräcke men inte i Solna : -En litteraturstudie om kommunala skillnader i tillämpningen av Lag om stöd och service till vissa funktionshindrade

Den första januari 1994 infördes lag (1993:387) om stöd och service till vissa funktionshindrade. Ett av lagens syften var att minska de skillnader som fanns mellan olika kommuners stöd till funktionshindrade. Trots detta syfte finns det fortfarande stora skillnader mellan olika kommuner i det stöd som ges till funktionshindrade. Vissa kommuner ger upp till tio gånger mer stöd än andra kommuner. Uppsatsen baseras på den litteraturstudie som jag har gjort med syftet att undersöka vad som kan påverka att personer med funktionshinder får det stöd som de har rätt till.

Utredning av VPLS i stadsnät

Jönköping Energi AB (JEAB) is a local energy supplier for the county of Jönköping. JEAB also maintain the local Metropolitan Area Network (MAN). They have recently installed GPON in a portion of their network and have connected it to the MAN via an Extreme switch.However JEAB would prefer to use Cisco equipment instead of Extreme since the MAN comprises of Cisco hardware. They require a solution to connect GPON to the MAN with a recently purchased line card (Cisco 7600 ES20) which can be installed in a Cisco 6500 Catalyst switch. There is also a possible solution with an Alcatel-Lucent 7450 ESS-1 switch.

En säker förändring : en studie om säkerhetsföretaget Niscayahs strategiimplementering

De senaste decennierna har det skett en ökning av antalet betydelsefulla och ibland även omfattande förändringar i företag och organisationer. Hos många företag får emellertid inte förändringsprocessen det fulla utslag i organisationen som ledningen tänkt sig. Strategiförändring är en process som ofta innehåller stora element av förändringsledning där det krävs en ansträngning för att lyckas med en strategiimplementering i verksamheten. Företaget Niscayah genomför i dagsläget en genomgripande förändring av sin strategi där de har gått från att vara ett produktorienterat företag till att börja fokusera sig mer på försäljning av tjänster och service. Syftet med uppsatsen var att undersöka på tre nivåer hur Niscayah genomför sin strategiimplementerig, som innebär en ökad fokusering på försäljning av tjänster och service, samt att utvärdera genomförandet.

"Skyll inte på friheten" : en analys av den liberala miljödiskursen i Sverige

The paper is a discourse analysis of the liberal environmental discourse in Sweden today. It is based on articles in two of the main liberal Swedish newspapers, Dagens Nyheter and Sydsvenska Dagbladet, and a liberal periodical, Neo.The purpose of this study is to analyze how the environmental problems that have been produced by the industrialised society, especially global warming, are seen upon in the liberal discourse in Sweden today. The theoretical point of departure is a discourse analysis that as a method seeks to analyze the material to reveal what assumptions the discussion departs from, and what assumptions the discussions reject.The thesis concludes that the main trends in the discussions are to position the environment against the financial system and state that the capitalist system is the only system that can solve the environmental issues. The existing environmental problems are not denied, but constantly belittled and only considered to be a problem if it poses a direct threat to humans. The solution for these environmental problems is believed to be the strengthening of the financial system and the development of new technologies..

Sinnesmarknadsföring : Ett effektivt verktyg för folkbibliotek?

Sensory marketingAn effective instrument for libraries? We are living in a world of constant communication and information and because of that, marketing in general seem to have no distinctive effect. Consumers become overwhelmed by all the advertising messages. Due to this, it is clear that organizations like libraries must create a deeper and more personal connection to increase user satisfaction and foster the use of services, among both users and potential users. One way to achieve this is to make use of all the emotional elements of a product or a service.

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