Syftet är att få samt skapa förståelse för hur en kommun resonerar inför införskaffandet av tekniska hjälpmedel. Köpbeslutsprocessen för B2B utgör den teoretiska grunden. En kvalitativ undersökning i form av semistrukturerade telefonintervjuer genomfördes och totalt intervjuades elva respondenter. Slutsatsen är att på nämnd- och tjänstemannanivå finns ett tydligt intresse för ny teknik. Fördröjande faktorer för implementeringen av tekniska hjälpmedel är snarare personalens skepsis och ej anpassade förhandlingsdirektiv.

This report describes an investigation of the indoor climate in two different workspaces. Since we a big part of our lives are staying indoors in artificial environments, and more particularly in our workplaces, we think it would be interesting to do this investigation. The technical solutions for air treatment systems began with simple natural systems without fans and where the thermal rise of the air applied. In modern time is technical air treating systems used to take care of the fresh air supply. This type of units can supply filtered air with the right temperature to the building. Well-functioning ventilation is essential to bring clean fresh air to the room and effectively remove impurities without sound- or draught problems. The indoor climate is relevant for the output capacity.

Network RTK is a real-time technique for accurate positioning with Global Navigation Satellite Systems (GNSS). The technology means the use of correction data from a network of GNSS receivers with known positions (reference stations) to reduce the uncertainty in position for the user´s GNSS receiver (rover). However, this requires that the correction data can be transferred seamlessly to the user in real time. Commonly the corrections are transferred via mobile phones. The Swedish National Land Survey operates a nationwide Network RTK service, where users can receive correction data via GSM or mobile Internet (GPRS).

The goal of customer support is to help clients achieve maximum value in their services and products. Customer support is the public face of a company, which means that it is important to give the customer a positive experience and live up to customer expectations. Efficient customer support has become more important and studies show that customers who leave a company do so because of poor service. Customers' growing demands for higher quality and easier access to services means that companies must recognize the need to satisfy each customer. It is important that each customer receives the attention required and that customer needs are met quickly and flawlessly.

This rapport is result of a project. The purpose of which was to design a circuit that is used in a heat glove. The heat glove is the technical aid which provides heat inside a glove.It is specially suited for old people who have problems with cold hands because of decreased blood circulation.There already was an old circuit in the glove that gives a constant current which develops heat from battery to glove through a circuit. The temperature is between 32 and 34 degrees.The problem with the existing circuit was to regulate the temperature. There is only on/off switch and there is no way to adjust desirable value of the temperature.In order to solve the problem the old circuit was investigated.

Den första januari 1994 infördes lag (1993:387) om stöd och service till vissa funktionshindrade. Ett av lagens syften var att minska de skillnader som fanns mellan olika kommuners stöd till funktionshindrade. Trots detta syfte finns det fortfarande stora skillnader mellan olika kommuner i det stöd som ges till funktionshindrade. Vissa kommuner ger upp till tio gånger mer stöd än andra kommuner. Uppsatsen baseras på den litteraturstudie som jag har gjort med syftet att undersöka vad som kan påverka att personer med funktionshinder får det stöd som de har rätt till.

Jönköping Energi AB (JEAB) is a local energy supplier for the county of Jönköping. JEAB also maintain the local Metropolitan Area Network (MAN). They have recently installed GPON in a portion of their network and have connected it to the MAN via an Extreme switch.However JEAB would prefer to use Cisco equipment instead of Extreme since the MAN comprises of Cisco hardware. They require a solution to connect GPON to the MAN with a recently purchased line card (Cisco 7600 ES20) which can be installed in a Cisco 6500 Catalyst switch. There is also a possible solution with an Alcatel-Lucent 7450 ESS-1 switch.

De senaste decennierna har det skett en ökning av antalet betydelsefulla och ibland även omfattande förändringar i företag och organisationer. Hos många företag får emellertid inte förändringsprocessen det fulla utslag i organisationen som ledningen tänkt sig. Strategiförändring är en process som ofta innehåller stora element av förändringsledning där det krävs en ansträngning för att lyckas med en strategiimplementering i verksamheten. Företaget Niscayah genomför i dagsläget en genomgripande förändring av sin strategi där de har gått från att vara ett produktorienterat företag till att börja fokusera sig mer på försäljning av tjänster och service. Syftet med uppsatsen var att undersöka på tre nivåer hur Niscayah genomför sin strategiimplementerig, som innebär en ökad fokusering på försäljning av tjänster och service, samt att utvärdera genomförandet.

The aim of this study is to analyze how intercommunication between offenders are presented with artefacts during the planning and implementation of a robbery in a cash depot in Stockholm. The methodological approach is based on empiricism from police investigation protocols, which leads this study to a case study. The ambition is to analyze the empirical material from a sociocultural perspective. The results shows that the offenders use artefacts to plan the crime with artefacts within an internal intercommunication between the offenders. After the planning artefacts such as a helicopter, explosive material, telephones, saws and ladders have been used in an intercommunication to implement the robbery which leads to an analysis that hierarchy depends on the role of the artefacts, only when technical artefacts are included in the term of hierarchy..

In this paper we analyze a social network specifically designed for the elderly, people with Dementia and people with generally low computer experience. This is a relatively unexplored use for such software, and our goal is to find out whether the technique to be used is simple enough to use for the intended user group, and generally how the whole situation is experienced by the users. To achieve this we conducted an expert evaluation and interviewed a number of users at two separate occasions during their first weeks with Modernfamilies. We came to the conclusion that this software generally is simple enough to use for the intended target group. Some of the users we came in contact with experienced the software as a positive addition to their daily lives, while some could not see any reason for a further use.

Sensory marketingAn effective instrument for libraries? We are living in a world of constant communication and information and because of that, marketing in general seem to have no distinctive effect. Consumers become overwhelmed by all the advertising messages. Due to this, it is clear that organizations like libraries must create a deeper and more personal connection to increase user satisfaction and foster the use of services, among both users and potential users. One way to achieve this is to make use of all the emotional elements of a product or a service.

Nowadays, the world around us is changing faster and faster, the globalization is increasing and harder competition puts extra pressure on companies to be more innovative than ever before. One of the fastest changing industries is the IT industry where the actors always have to be up to date to keep their competitive advantage. The authors want to find out what makes some companies in this industry more innovative than others by examining what internal elements that are necessary for innovation. Much research has already been carried out within the field of innovation and especially about innovation management, although less research exists about smaller, non high tech service companies. Therefore the authors also tries to find out how applicable today?s theories are on this special field and thereby fill a smaller gap in today?s research.

An airline company that operates with its fleet needs to ensure that maintenance of a following and certain standard will be implemented. In this project we have sorted and divided the various working procedures of Malmö Aviation into Work Packs. These procedures are mandatory and must therefore be implemented in order to keep the aircraft airworthy at any time. Our task was to optimize and sort these working procedures by zone, panels, access and down time. We have created a maintenance program which Malmö Aviation can use and we have sorted their working procedures in B and C- Checks.Maintenance procedures that did not fit into our Work Packs have been gathered and sent back to Malmö Aviation for further inspection.This project has required a lot of extra reading in manuals and we have had a great insight into the complexity of a technical organization such as Malmö Aviation..

Both authors of this study have been involved in the School of Business at Umeå University Student Association (HHUS) and is due this discovery deficiencies and problems within the association. The pressure to engage in HHUS is compared with other financial organizations around the country very low. This led us to consider why this is the case. From experience we know that communication between the association and its members are not functioning optimally. Communication itself is essential for motivating students and for that motivation should be high for the students to experience good quality on the engagement. The purpose of this study is to identify lines of communication and motivational factors that affect students who are members of HHUS to get involved or not.

Trust is a concept used throughout our daily lives. We give trust to friends, colleagues and strangers. We also give trust to the technical artifacts we use in our everyday lives. We must also rely on the services we use to work the way we expect them to. There is plenty of research on trust in e-commerce and online banking on website based platforms.