All around the world there are several armed conflicts, where rape is used as a weapon of war against the civilian population. Many take refuge from their countries of origin and may end up in Sweden, where they build a new life for themselves. What preparation is there to welcome these women and help them obtain a deeper sense of psychological well-being? The aim of this study was to reach an understanding of how professionals view the meeting between themselves and women who have been subjected to rape in times of armed conflict, as well as how the work with this group could be improved. The study had a qualitative approach and has been carried out with semi-structured interviews.

This thesis aimed to study the interaction between an educational technology system and its users and give suggestions for design improvements. The technology system is called EDIT (Educational Development through Information Technology) and has been developed and applied at Linköping University?s Faculty of Health Science. EDIT supports Problem Based Learning and enables scenarios to be presented through the World Wide Web. The study was divided into two parts.

The print- and mailroom at Gefle Dagblad (GD-tyck) is handling an increasing amount of commercial jobsalong with the newspaper production. Investments have above all been done in the mailroom to be able tooffer commercial costumers a higher degree of finishing and there are plans to expand further in the commercialmarket. GD-tryck is of the opinion that they need to secure the quality of their production to be ableto do such expansion, which is the reason why a quality system of some kind may be appropriate. Howeverthere are no plans to certify such a quality system according to ISO 9001:2000.In this exam report the present methods of working have been analysed from a quality perspective.Suggestions on how GD-tryck should be working with quality development is presented in the fields whereshortage of quality has been discovered. The suggestions taken together do not form a quality system butcan be looked at as ideas of approach to quality fields that have to be developed if a working quality systemshall be accomplished.Many of the quality fields that have been discussed do not have anything to do with technical qualitydirectly but are in some degree requirements for a working quality system.

The purpose of this essay was to inquire how workplace conflicts are managed at a number of public social services offices in south-western Skåne. This essay's main research questions were: What organizational factors determine how conflicts arise and are managed in a work environment? To what extent are such factors prevalent at the above-mentioned social services offices? Are certain conflicts typically prevalent in the public social services? If so, what are they? How does the workplace in question manage the conflicts that arise? The inquiry was conducted among the staff of three public social services offices, applying the vignette method. According to previous research, certain system conflicts are typically prevalent in public sector organizations, which adversely affect the work conditions of social workers at the organization's professional level. Two examples each of this conflict type and of interpersonal conflict were included in the inquiry.

This rapport contains an examination of the energy consumption of a kindergarten, which areas that have the largest impact on the energy consumption and what can be done to reduce those areas in ways that are relatively easy and profitable. It is also analyzed if it is possible to reduce the energy consumption from today?s consumption to a consumption that fulfils the demands placed on low energy houses by FEBY.The focus has been on reducing the energy consumption of the areas ventilation, heating system and hot water system, since those seemed to be the easiest ones to affect and since the building is quite recently built.There are different kinds of ventilation systems, at the moment the building have a CAV-system, which means that the ventilation is too high during large parts of the day. There are different ways to manage the ventilation system, for example presence detection, humidity sensors, CO2 sensors, temperature sensors and season adjustment. Many of those are in the end dependent on CO2 sensors to guarantee a good indoor climate, therefore the focus have been placed on this system.

In this report a systematic working procedure for risk classification of processing equipment from a maintenance point of view is described. How this system has been worked out is also an important part of the report. The classification system is adapted for use in complex processing plants. Preemraff Göteborg has been subject for the underlying study and application of the system.The system aims to give a good overview of the maintenance related risks at the plant. Furthermore, the analysis result is a good motivation for the suggested maintenance activities and as motivation for extended or decreased maintenance resources in total.

The development of IT systems is usually accomplished by some form of system development methodology. It can be performed as the waterfall method, where each phase is completed before the next begins. One of the reasons to follow a development methodology is that the process is more structured, faster and that the product will have higher quality. One risk of not using a system development approach is that the code can be unstructured and difficult to maintain.This paper describes an alternative method in which the development occurred without the use of any system development methodology. This has been possible because there was a clear goal of the program that should be developed.

This paper follows an analytical and critical line of reasoning concerningindexing and retrieval of music in Swedish public libraries. The focus ofthe discussion is based on the terms included in the subject heading list ofthe Swedish Classification System. The empirical study is performed inthe context of online catalogues in the public libraries of Örebro andGävle. The theoretical background relies on the indexing theory ofProfessor Frederick W. Lancaster.

The purpose of this thesis was to examine how women who have committed crimes feel they have been treated by authorities. Our research questions were: How do women who have committed crime feel they have been treated by authorities? How has this treatment affected the women and their life worlds? In our study we have conducted semi-structured interviews with four women who have committed crime. Our theoretical basis has been phenomenology, symbolic interactionism and Hirdmans theory on the gender system. Our main results show that the women have different experiences of treatment, some positive and some negative.

CRM-system har visat sig vara ett allt mer vanligt och effektivt marknadsföringsverktyg. Ett CRM-system hjälper ett företag att strukturera samtliga kunder samt information om kunderna på ett ställe. Målet med ett CRM-system är att förstå kundens behov och dess värde för företaget.Studiens syfte är att beskriva CRM och hur ett sådant system kan användas. Vi har valt att undersöka leverantörers och kunders syn på CRM-system, vilka för- och nackdelar de ser med ett CRM-system. Vi har även valt att belysa väsentliga skillnader mellan traditionella CRM-system och så kallade molnbaserade CRM-system, något som har blivit allt mer vanligt.

Studien har syftat till att skapa förståelse för hur verkligheten kan upplevas för personer som identifierar sig som homosexuella, bisexuella, transpersoner och/eller queer (H/B/T/Q), idag i Sverige. Vi hade en explorativ ansats utifrån detta syfte och använde oss av Grounded theory som kvalitativ metod för datainsamling och databearbetning. Vi intervjuade 11 H/B/T/Q-personer i Örebro, och vi fann ett antal centrala teman som var återkommande i intervjuberättelserna. Dessa handlade om hur sociala interaktioner med omgivningen påverkade den egna processen mot ett öppet liv som H/B/T/Q-person eller ett mer dolt. Det framkom också att det fanns en koppling mellan öppenhet i detta avseende och psykiskt välbefinnande.

The purpose of this essay is to critically review three different contributions to the agency ? structure debate from a political science perspective. My opinon is that the agency ? structure debate is one of the main problems within the social science. The theories which I will examine are Lennart Berntsons theory from 1974, Lennart Lundquists from 1984 and Walter Carlsnaes from 1992.

Syftet med mitt examensarbete var att undersöka vilka faktorer som gör teknisk kommunikation tillgänglig och lättförståelig. Det skulle leda fram till en läsvärd lathund för användare av ett nytt CMS-system. Arbetet har genomförts i samarbete med Telia, som är inne i ett förändringsarbete gällande sina informationssystem. De ska införa ett nytt så kallat PIM-system (Product Information Management), som ska innefatta ovan nämnda CMS-system och kommer innebära ett förändrat arbetssätt och nya arbetsuppgifter för min berörda målgrupp. För att lösa problemet har jag tagit hjälp av en fokusgrupp och gjort en webbenkät. Jag har ställt mig frågor om vad teknisk kommunikation kan bidra med vid framtagning av ett instruerande material, samt i vilka syften användarna kan tänkas läsa den typen av material. Med hjälp av teorier och ovanstående metoder producerade jag ett förslag på hur lathunden kan se ut. Jag testade också förslaget på målgruppen för att få deras åsikter, i syfte att förbättra slutresultatet..

This report is the result of a thesis carried out during the spring of 2010 at Sandvik Coromant in Gimo. The purpose of this thesis has been to make an inventory and mapping of information used by flow groups that are most relevant for the day-to-day work. This mapping will then form the basis for information supplied by an automated system.The project consisted of:Identifying how the information is supplied today.Inquiring into the needs of an automated system.Which needs of information that will be provided by the system.Data collection occurred in two ways, both through observations and interviews. Observations of the participants were carried out early in the thesis, where the aim was to create a picture of the problem, and gradually develop a basis for the actual interview study. At each observation, an unstructured observation was used, which means that all activity was recorded.

Dagens företag är i stort behov av information. Företag som har många avdelningar behöver möjligheter för att enkelt och smidigt kunna samordna information för hela företaget. Affärssystem erbjuder denna möjlighet genom en modulbaserad konstruktion som integrerar ett företags samtliga avdelningar i ett enda system. Problem kan dock uppstå då ett valt affärssystem inte passar företagets verksamhet. En kompromiss mellan system och verksamhet måste då försöka uppnås.Ett affärssystem implementeras ofta i samband med en metod, vilken ger detaljerade beskrivningar för hur implementeringen ska gå till.