Kartläggning av informationsbehov
This report is the result of a thesis carried out during the spring of 2010 at Sandvik Coromant in Gimo. The purpose of this thesis has been to make an inventory and mapping of information used by flow groups that are most relevant for the day-to-day work. This mapping will then form the basis for information supplied by an automated system.The project consisted of:Identifying how the information is supplied today.Inquiring into the needs of an automated system.Which needs of information that will be provided by the system.Data collection occurred in two ways, both through observations and interviews. Observations of the participants were carried out early in the thesis, where the aim was to create a picture of the problem, and gradually develop a basis for the actual interview study. At each observation, an unstructured observation was used, which means that all activity was recorded. The knowledge which was obtained at the observations then formed the basis for the interview study. The interview guide consisted of 10 questions, designed with a high degree of standardization and a low degree of structuring. In addition to thepredetermined questions, the needs that were discovered during the observations were also discussed. Based on the person?s own thoughts and experiences, the most important needs of information were selected. The results show that there is a great potential to improve the way to supply information. Because of time constraints, it is not possible to predict any general conclusions. What one should do next is to increase the data basis in order to capture more nuances. Then it is possible to establish the demands of the future system, and investigate the possibility of purchasing a complete system.