AbstractTitle:Behovet av kundorientering i fastighetsföretag, finns det?Author:Joel Nilsson ErlemanTutor:Agneta SundströmPurpose:Thru a quality point of view, examine and analyze how Akelius AB customer orientatesthem self in an area such as Brandbergen, were the demand is larger then the supply.Method:Through a qualitative research approach with an inductive and a hermeneutic orientation thestudy approaches Akelius AB and the company?s costumer orientation thru several interviews and asurvey. The gathered data?s purpose is to answer research questions to investigate how costumerorientations function and to how to implement it in real estate companies.Theory:The theory explains the meaning of customer orientation and its use in real estate companies.The theoretical discussion is based on a five-gap model, which is used to analyze the service quality inAkelius AB and to analyze the relation to their costumers.Empire:The findings show how Akelius experience costumer orientation in Brandbergen and thecostumer?s perception of Akelius AB service quality.Analysis:Compares the theory and the empirical data to see the service quality thru using the GapModel.Conclusion:Akelius AB satisfy their customer?s need in what could be expected of them. In thesituation with increased demand and lower supply Akelius AB have the possibility to offer theircostumers a much lower quality than the costumers usually wants and expect.

Traditional product features such as price, quality and supply service have been extended and nowadays includes environmental aspects as well. It raises new and increasing demands on haulier companies. The transport sector is responsible for a large part of the pollutants causing today?s environmental problems. The business is being closely monitored and to operate environmental friendly is seen as one of the most important elements for the industry?s future development.

Denna kandidatuppsats syftar till att undersöka hur hotellverksamheter praktiserar Revenue Management, genom att behandla interna och externa influenser..

Syftet med uppsatsen är att analysera ett tredjepartslogistiskt samarbete mellan en vinimportör och dennes distributör utifrån importörens perspektiv. Arbetet avser att lyfta fram vilken typ av relation som finns dem emellan. För att finna svaren till vår undersökning har frågor skapats utifrån valda teorier om partnerskap, samverkan och riskhantering. Frågorna har sedan ställts till personer som arbetar hos både vinimportören och distributören. Spontana samtal och en observation har genomförts i kontorsmiljön hos vinimportören.

Fresh water has become more and more of a scarce commodity. Water scarcity isn't first and foremost a cause of drought and wasting, but a cause of inequality and mismanagement. This is not only a problem for developing countries, and there can also be variations within countries. The municipality of Gotland has a development program called Vision Gotland 2025, with goals for growth and sustainable development. The aim of this study is to examine whether the use and management of water resources on Gotland and Vision Gotland 2025 is conformed to the Water Framework Directive and the Ecosystem Approach in terms of sustainability.

In this master?s thesis the problem of simulating conditional Bernoulli distributed stochastic variables, given the sum, is considered. Three simulation methods are considered, namely the acceptance/rejection technique, Bondesson?s method and the Markov chain Monte Carlo method.To compare the three methods the bias and the standard deviations of the simulated variables are evaluated. The results of the simulation study shows that the Markov chain Monte Carlo method is not the best method for this type of simulation.

This master thesis describes the development of an UPS module. UPS is an acronym for Uninterruptable Power Supply. The UPS module has been developed at the company AerotechTelub AB. The UPS module delivers the necessary voltage and current in case of a power interrupt. If a power interrupt occur, the computer system has one to three minutes available to store data and shut down correctly.

Through trading with countries that have a relative aboundant supply of labor, Sweden changes it's effective supply of labor, in a Factor Content perspective. This essay does two Factor Content analyses, one for year 1995 and one for 2000. The first comparison of these analyses shows that Sweden exports about 27 600 labor-years more year 2000 than 1995. However, since Factor Content analysis arguably underestimates the imported labor, some assumptions are made in order to correct for this. This correction has great importance for the final analysis.

Anbudsprocessen på Balfour Beatty Rail i Västerås står inför en förändring då man vill införa ett nätverksbaserat kalkyleringssystem. Examensarbetets avsikt är att fokusera på anbudsprocessen med fokus på kalkylarbetet för att se hur dessa kan effektiviseras, samt för att se hur arbetet med kalkyleringen ska utformas på bästa sätt vid övergången till den nya plattformen.För att komma fram till hur anbudsprocessen ska kunna förbättras och designas på bästa möjliga sätt har detta bland annat lösts med hjälp av semistrukturerade intervjuer med alla som är involverade, för att få en insyn in i processen på en detaljnivå som tillåtit mig att modellera processens utgångsläge. Då företaget har utryckt en önskan om att ?skapa en ?lean? anbudsprocess? har målet varit att förbättra processen med hjälp av den teori som är tillämplig (operations management, TQM, MIS, project management med mera) samt även att underbygga den med teori om lean enterprise och undersöka möjligheten för ett större åtagande av ett lean system.Efter undersökande av processen har en rad förbättringar föreslagits som till viss grad kunnats illustreras med en ny processkartläggning. För att optimera organisationens arbete med att producera anbud har det konstaterats att beslutsprocessen som leder fram till ett åtagande av produktion av anbud varit för lång och behöver effektiviseras genom att bland annat förbättra beslutsunderlaget innan ledningen träffas, att korta beslutsvägar och att ha möten minst två gånger i veckan.

This article is about Abrahams Children foundation and its teaching method called IE- method. It?s about how a teacher can use the IE- method in the religion lesson. There were some questions in this article that had to be answered and the questions are:- How is the form of the religion classes when a teacher uses the IE- method?- What happens in the class when you study the interaction and the communication?- Does the student?s participation increase when they work with the IE- method?- What are the advantage and the disadvantage with the IE- method?- Can the teacher use the IE- method in other classes?To get to the ?correct? answer I used many methods like, observation in the class, qualitative interview with the teacher (Lisa Andersson) and with four students (Kim, Erik, Amanda, Patrik) and I also used questionnaire.

The supermarkets are taking more and more market shares for potted plants the last years, and a greater part is bought without prior planning. Signals from several European countries, for example Denmark and UK, indicate that potted plants with added value have become more and more popular and the added value is based on present trends. The meaning of added value in this thesis is fancy pots, packaging, pins or arrangements. Potted plants with added value sold in supermarkets offer the consumer the advantage of getting a ?ready product? quick and easy.

Rådande klimatförändringar och utarmning av viktiga resurser har väckt en oro om hur hållbart företags verksamheter verkligen är. Detta har lett till att miljöfrågor behandlas på högsta politiska nivå, att konsumenter efterfrågar miljövänliga produkter, att intressegrupper arbetar aktivt med att uppdaga företags miljöbrister och att investerare börjat analysera företag på hållbarhetsparametrar. På grund av detta har företag börjat arbeta med att tillverka tjänster och produkter på ett mer ansvarsfullt sätt. Detta har lett till att företag börjar se över hur de styr sin distributionskedja då det är i denna som 80-90 procent av miljöpåverkan uppstår. Det traditionella begreppet för att styra distributionskedjan kallas Supply chain management (SCM) men har på senare tid adderats med ?Sustainable? SCM (SSCM) för att hantera både miljö och sociala frågor utöver de ekonomiska.

Emission of nitrogen oxides as well as carbon monoxides is an inevitable result of combustion. A Swedish law "Law of environmental fee for emissions of nitrogen oxides as a result of energy production" (lagen om miljöavgift på utsläpp av kväveoxider vid energiproduktion (SFS 1990:613)) controls the emission of NOx from energy production by a system of fees. The system has resulted in a strong approach toward less emissions of NOx among the energy production plants. High emission levels, today exceeding 52 mg/MJsupplied fuel, leads to costs for energy production companies. This paper examines possibilities to reduce the emissions of NOx by optimization of the SNCR-technique in a biofuel fired heat and power plant.

In May 2005 the Swedish cinema chain Astoria Cinemas is founded and in July two years later the company goes bankrupt. In this thesis Astoria Cinemas is used as an example to illustrate the conditions for a culture-producing company in a commercial market. The purpose of the thesis is to discuss the strategies for cultural production that has been used by the actors involved in the Swedish cinema market, and also to discuss the structural environment on that market. It is a qualitative study based on interviews and documentation. A few conclusions are possible to draw from the empirical material, one is that Astoria Cinemas? management did not agree on the company?s business strategy and therefore might have acted strategically inconsistent.

The purpose of this thesis is to analyze how the ongoing controversy surrounding the Internet, the phenomena of digitalization and file sharing will affect the music industry in the form of the ?big five? labels. Furthermore the thesis aims to present a recipe of strategies for the companies? survival by studying their situation through a theoretical perspective in conjunction with a comparative analysis with industries facing the digitalization challenge. The theoretical contribution lies in the strategic perspective at an industry level.