Människor utsätts idag för så mycket information och intryck att de tvingas vara selektiva i vad de uppmärksammar och påverkas av i det eviga mediebruset. Därför måste företags marknadsföring utmärka sig gentemot konkurrenterna. På tjänstemarknaden idag finns många alternativ av tjänster att välja mellan som alla påstås tillfredställa samma kundbehov. En bransch där detta gäller är lokalvårdsbranschen där alla aktörer erbjuder liknande tjänster. Av denna anledning är kvalitet en viktig del.

Problem: Fo?r att skapa ett starkt employer brand ska arbetsgivaren inneha positiva associationer hos potentiella medarbetare, vilket bidrar till att mindre resurser kra?vs fo?r att finna den efterfra?gade kompetensen. Da? en rekommendation handlar om att yttra sig fo?rma?nligt blir betydelsen av medarbetares rekommendationer viktig fo?r fo?retagets employer brand. Resultaten av att anva?nda sig av medarbetares rekommendationer i rekryteringsprocessen a?r ka?nt inom forskningen.

Sociala medier innebär både stora hot och möjligheter för de företag som väljer att använda detta som en kommunikationskanal. Sociala medier skapar en plats och ett tillfälle för företag att komma närmare kunderna och genom att göra detta kan företagens intäkter ökas, kostnaderna kan minska och kundkontakten kan bli mer effektiv. Idag blir företags snedsteg, dåliga service och fadäser offentliga på några minuter i de sociala medierna. I form av arga inlägg på företagens vägg på Facebook ackompanjerade av kommentarer från andra som håller med trådskaparen kan en lynchning av företaget som gjort något fel eller retat upp kunder startas. Mot bakgrund av det här resonemanget är syftet med denna uppsats att undersöka hur 3, en av Nordens största mobiloperatörer, bemöter kritik samt hur de väljer att skapa sin identitet på sin Facebook-sida.Den teoretiska referensramen i denna uppsats behandlar systemisk funktionell textanalys, identitetsskapande på internet, intimisering, word-of-mouth samt word-of-mouse och service recovery-teorier.Analysen bygger på en ideationell samt en interpersonell textanalys av fem svar på fem negativa inlägg skrivna av upprörda kunder på 3:s Facebook-sida.

The aim with the study is to find key factors relating to internal marketing and to improve the process between the operating organization and its customers. A qualitative study is carried out within an organization active in the Swedish healthcare. The qualitative approach is carried out by collecting empirical data through observations, personal interviews and group interviews.The Physiotherapy Clinic at the Karolinska University Hospital is in the focus of the empirical study. The study locates existing differences in perceptions and comes up with recommendations for actions to improve the process of organisations within the Swedish healthcare and their customers. The study's results are that internal marketing can bring a lot to service-selling organizations and that the organizations internal conditions are as important as the external ones.Communication appears to be a key factor for an organization that has applied internal marketing.

Sensory marketingAn effective instrument for libraries? We are living in a world of constant communication and information and because of that, marketing in general seem to have no distinctive effect. Consumers become overwhelmed by all the advertising messages. Due to this, it is clear that organizations like libraries must create a deeper and more personal connection to increase user satisfaction and foster the use of services, among both users and potential users. One way to achieve this is to make use of all the emotional elements of a product or a service.

This essay is about children in grief. This subject is very wide, therefore I have chosen to focus on childrens questions in relation to losing someone close to them. I got the idée for this study in 2004 when the tsunami hit south Asia.The result in this study reflects three different pedagogues experiences about how they have experienced childrens questions when they have lost a person near to them. During this study I have reached the knowledge that as an adult you should answer childrens questions straight and honestly. It is important that children get information about what has happened, they must get a chance to participate.

Social media on the Web has become more common over the last decade and in recent years it has grown immensely. The social media with the highest amount of members is Facebook, where not only private persons are found - companies started to establish their profiles on the network in 2006. However, little is known about how these companies succeed and reach their audience with information dissemination and interact with them. The aim of this study is to contribute with information to local companies on how they can manage to maintain their activity with different approaches and strategies. This study examines how three different local companies chooses to spread information and maintain relationships with their members on Facebook.

This study will focus on the fund raising market and what characteristics that can be found in marketing in this market. The donations to fund raising organizations has increased lately and therefore we found it interesting to study how their marketing has developed over time and what risks that can be found. When talking about marketing in fund raising organizations it?s difficult to not include the donors. Therefore have we also studied what value creates for the donors and how the organizations work to gain their trust.

Syftet med denna uppsats är att undersöka om och hur medverkandet i en organisation som BNI kan hjälpa dess medlemmar att identifiera och etablera relationer. Organisationen erbjuder dess medlemmar en möjlighet att genom en serie av interaktioner med varandra utbyta referenser; genom utnyttjandet av varandras kontaktnätverk. Detta har undersökts genom en kvalitativ studie på BNI Uppsala. Studien består av djupintervjuer med regionsansvarig och fyra medlemmar, en observationsstudie av ett frukostmöte samt studerandet av diverse sekundärdata. Genom vår analys gentemot aktuell teori inom ämnet har vi kunnat påvisa medlemmarna erbjuds en plattform för både sociala och affärsmässiga interaktioner och därigenom etablerandet av relationer med andra aktörer.

Sweden is getting an aging population and with this comes an increase in neurodegenerative diseases such as Alzheimer?s disease (AD). Bilingualism is also on the rise and this may result in an increase of bilingual people suffering from AD. Due to the linguistic deterioration associated with the illness people with AD, bilingual and monolingual, will be an increasing patient group with speech and language pathologists (SLPs). Word retrieval difficulty is an early symptom of the disease and several strategies to compensate for this have been observed (e.g.

Problem statement: In what ways do companies work strategically with event marketing?To answer the problem statement, the following research questions help us gain the necessary understandings:What role does event marketing play in a company?s marketing mix?What are the deciding factors that make companies select certain events?What objectives do companies have with event marketing?How do companies evaluate their event marketing?Purpose: Through analyzing multiple case studies of event users and event organizers, this essay attempts to gain an understanding of how companies work strategically with event marketing as a promotional tool.Method: Primary data collection was compiled through a series of six interviews of both event users and event organizers. This qualitative data has contributed towards the formulation of six case studies that outline the research findings. In addition to interviews, secondary data was compiled through literature, scientific articles, and internet-based materials.Conclusion: The findings of this paper show that event marketing is an integrated promotional tool that is used to further strengthen a company?s comprehensive marketing mix.

This study is about Skrädderiverkstan, a small tailoring company in Gothenburg. The study examines how this company can create a stronger brand for themselves in Gothenburg and how they can attract more customers but still keep the regulare ones.A survey was handed out and answered by the companys customers to see how they perceive the company and their tailoring services. This study showed that the customers are very happy with the company but some customers are not satisfied. The conclusion is that the company must take care of these dissatisfied customers and listen to their arguments since dissatisfied customers can create a badwill but mouth-to-mouth. A few of the recommendations made is to make the waiting area more pleasurable for customers and making it easier for the customers to find the tailoring company..

SammanfattningFörfattare: Cecilia WihlborgTitel: Vägen till en lyckad kampanj utan starka ekonomiska muskler ? En rekommendation för kampanjarbeteKandidatuppsats: M Kand, 15 hpHandledare: Sven RossPeriod: Vårterminen 2013Problem/Bakgrund: Denna uppsats skrivs på uppdrag av bransch- och arbetsgivarorganisationen Glasbranschföreningen (GBF). Organisationen upplever ett behov av strategi, tips och råd för hur de ska arbeta med kampanjer framöver. Frågetecknen rör vilka kommunikationskanaler man ska använda och hur de ska användas, samt hur man överlag ska lägga upp en kampanjstrategi. I och med GBF:s begränsade resurser i form av ekonomi och personal, fokuserar denna uppsats på kampanjarbete ur ett resurseffektivt perspektiv.Syfte: Att undersöka hur tre organisationer arbetat med respektive kampanj för att belysa frågan om hur man åstadkommer maximalt genomslag när man som organisation har begränsade resurser.

The society of today is overflowed with information and commercials. There is a thick media noise that the marketers finds hard to penetrate. Bearing this in mind, we can see that Event Marketing, witch is marketing through events, has grown to be a popular form of communication as it has an ability to work its way through the existing media noise. Through events a company can strengthen its brand and image as well as form a lasting relationship with its consumers. What other functions does Event Marketing possess? In what context is Event Marketing an appropriate marketing strategy to use? These are two questions that we aim to answer through this essay.To be able to answer these questions we interviewed the marketing manager of two different companies, L´oréal and TeliaSonera.

Cause-Related Marketing (CRM) is a marketing activity that has grown popular in the USA and studies have been carried out that explore how American consumers perceive and react to CRM. In Sweden, however, CRM has not yet found ground to any greater extent, and therefore there is limited research on how Swedish consumers react to CRM and how they perceive it. In this study, eight Swedish consumers are interviewed regarding their perception of CRM. The main findings of the investigation are that Swedish consumers fit well into a model that is based on American consumers? responses to CRM.