Utöver de varor en modebutik erbjuder kunden är personlig service en viktig del av erbjudandet. En ökad konkurrens mellan företag kräver att de utvecklar sig inom personlig service för att kunna skilja sig från konkurrenterna. Butikens personal bör ha rätt kompetens och vara säljinriktade för att klara av uppgiften att svara på kundens förväntningar gällande personlig service. Genom att fokusera på att leverera rätt servicekvalitet i kundens köpprocess kan lojala kunder skapas. Det är viktigt att all personal är medvetna om företagets servicepolicy då det är en grund för att kunna upprätthålla och utveckla en god servicekvalitet.

This Degree project summarizes how it is to work in the CAD program Revit Architecture. This was done because AQ Arkitekter in Eskilstuna is interested in how Revit works. Especially compared to AutoCad which is the software they are using today. Will their work become more efficient with the new software?The starting point was to find out how it is to work with Revit when you only used AutoCAD Architecture before.

The purpose of this study was to examine guidance activities in an employment office and to explain the significance these activities have for the job seekers' way towards an occupation. The method used was literature studies and qualitative interviews with respondents in three categories: a manager, two workingmediators and three job seekers, all at the same employment service office. The results that emerged was that there are different kinds of guidance in the employment service, both in the narrow sense and broad sense. The different categories of respondents describe and define the guidance activities in different ways and have different descriptions of how these activities can help job seekers into employment. The conclusions drawn where that the manager sees everything on the employment service as guidance, workingmediators differ in their roles as advisers and counselors.

This Degree project summarizes how it is to work in the CAD program Revit Architecture. This was done because AQ Arkitekter in Eskilstuna is interested in how Revit works. Especially compared to AutoCad which is the software they are using today. Will their work become more efficient with the new software?The starting point was to find out how it is to work with Revit when you only used AutoCAD Architecture before.

Our purpose with this paper has been to analyse and discuss how motivation of the personnel affects the service quality in service companies. This has been done through two studies; a literature study with existing theories and an empirical study on the divisions of Lyckohjul and Shopping at Liseberg. In the introduction of this paper we put the question of research; why is there a need for work of motivation in service companies. When collecting information we used literature briefing, a questionnaire study and depth interviews. The literature briefing focused on the well-tried and most dominating theories on the subject motivation.

The purpose of this essay is to describe how probation service officers regard their professional role and their liberty of action within the motivational treatment program, MIK, and the probation organization. To answer the purpose three questions were formulated: 1) Does the probation service organization affect the individual discretion for the probation service officers, and in that case how? 2) Does the motivational treatment program, MIK, influence the probation officers? professionalism and their professional role? 3) What advantages and disadvantages do the probation service officers consider MIK being related to? The method conducted in the study was interviews with five probation service officers in Stockholm. The interviews were combined with a theoretical framework based on themes as organization, professional role, professionalism and motivation. The result showed that probation officers consider themselves to have a relatively high discretion within their work.

Background: Trust has been a foundation of commerce since the very beginning. Trust can in the traditional commerce be built by face-to-face meetings, this is not possible at the Internet. Although, trust ought to be important even for the commercial business relation at the Internet and crucial for the consumer to use this communication channel. Purpose: The purpose of this master thesis is, from a consumer point of view, to study and analyse the importance of trust using e-services. Demarcation: The thesis is focusing trust using e-services, from a consumer point of view.

The fast growing economy of India has experienced fundamental structural changes in recentyears. The share of the service sectors output has more than doubled since 1950 and is todayestimated to make up almost 60 percent of India?s total output. In terms of total employmentwe have not yet seen a similar transformation. The observed discrepancy between sectorialshares of employment and output in the service sector raises questions about sustainability.This report aims to investigate the capacity of the Indian service sector in terms ofemployment creation in order to answer the question whether the recent GDP growth withinthe service sector can be considered as ?jobless? or not.

The intention of our study was to examine differences in experiences between elderly women and men from the home?help service. It?s a qualitative study based on interviews and data collection.Five categories are presented in the result of the study. The categories are based on interviews with three elderly women and three elderly men who all have home?help service.

In the essay, the view of mistakes and disciplinary sanctions within the military aviation and health and medical service, are compared. The comparison shows that military aviation and health and medical service could have several points in common on how mistakes may occur, but that the present view of mistakes is different betwen the sectors. The view of mistakes and disciplinary sanctions is explicit within military aviation, and is based on a clear ideology on how mistakes occur, which is characterised of a systematic approach. Within health and medical service, an explicit and unequivocal ideology on how mistakes occur is missing, but, however, there are implicit ideas about infallibility and perfection. The comparison indicates that the view of mistakes is also, possibly directed by a bureaucratic model (instead of an ideology on mistakes), which aims to legitimacy, but that this may happen on the expense of not taking surrounding circumstances into consideration.

I dagens samhälle så används internet mer och mer för att få fram information, så är även fallet förkartor. I denna uppsats, som gjorts på uppdrag av Tieto Sweden Healthcare & Welfare för att kunnaanvändas i systemet Laps Care, kommer det tas upp lösningar för att hämta geografisk data viakarttjänster med hjälp av Web Map Service (WMS) tjänster i en .NET applikation.Detta examensarbete kommer att ta upp, på en grundläggande nivå, hur WMS-standarden kananvändas av en klient för att visa digitala kartor från en WMS-tjänst samt lite kort om andraalternativ till WMS så som Web Map Service Tile Cache (WMS-C) och Tile Map Service (TMS)tjänster. Det ges olika förslag på open source komponenter som kan användas för att hantera sådanatjänster med fokus på SharpMap som valdes att användas i prototypen som gjordes för att visa huren sådan klient kan se ut.Uppsatsen kommer också behandla kartografi där det kortfattat förklaras om vilka riktlinjer somborde tas för en karta.I andra stycket tas kortfattat upp hur webbtjänster fungerar och även vad det finns för för- ochnackdelar att använda sig av sådana tjänster.Det kommer också förklaras vad Geografiska informationssystem (GIS) är och hur det användsidag.Sammanfattningsvis så utvecklades en fungerande prototyp med hjälp av open source komponentenSharpMap som kan visa kartor från WMS, WMS-C och TMS tjänster och om en ERSI Shapefilmed vägdata finns tillgänglig så går det att söka efter gator..

Syfte: Uppsatsens syfte är att blottlägga de antaganden som ligger bakompublic service-begreppet och de konkreta villkoren för SVT. Syftet ärinte att utvärdera huruvida SVT sköter sitt public service-uppdragutan varför det överhuvudtaget finns ett public service-uppdrag ochvilka värden det grundas på.Problem: Vissa värden som finns i public service-begreppet och därmed ocksåhos SVT, som vilken roll medier ska ha i en demokrati och om de kanförmedla sanningsenlig journalistik, problematiseras som regel inte.Varför anses SVT vara en institution som är trovärdigare än andra?Går det överhuvudtaget att erbjuda en ?public service? via televisionsom regeringen menar sig kunna göra?Tillvägagångssätt: Denna uppsats tillämpar inte den traditionella uppdelningeninnehållandes teori, metod, analys och resultat utan diskussioner ochresonemang, teori och analys förenas kontinuerligt. Uppsatsen är iförsta hand teoretisk och utgår ifrån tillgänglig litteratur och SVT:sstyrdokument. Med detta som grund förs en kritisk diskussion kringpublic service-uppdraget och dess innebörd.Resultat: Public service existens eller icke-existens baseras i mångt och mycketpå vilken typ av samhälle vi vill ha.

In this report a new gear concept is evaluated using the magnetic finite element method (FEM)software MagNet and Ansys as well as the mechanical FEM software Abaqus. The gear conceptis evaluated in terms of maximum torque capability, torsional stiffness, gear ratio and efficiency.ABB Corporate Research has proposed a new gear concept which should be less expensive thangearboxes used today. The new concept is called aMagnetic Harmonic Traction Drive and usesthe principles of a harmonic drive gear to achieve a high reduction ratio. The gear conceptreplaces the wave generator used in traditional harmonic drives with magnets and uses tractioninstead of gear teeth to transfer the torque. The main components in the gearbox are the magnets,the flexspline, the magnetic portion and the circular spline.

Since the demands from authorities regarding lower energy consumption havebecome increasingly strict, this puts new pressure on designers and builders, who notonly have to ensure an esthetically pleasing building, but also make sure it issufficiently efficient to pass under new laws and regulations.This thesis takes into consideration a wide range of various parameters and theireffect on a building?s energy consumption. For this evaluation a computer softwarecomparison between the two programs Autodesk Ecotect Analysis and AutodeskProject Vasari was performed.Autodesk Ecotect Analysis is better suited for studies made on individual factors whileAutodesk Project Vasari is better used in experiments regarding the geometricalshape of the stucture itself.The results from the two different software tools used, give us both differences andsimilarities. For instance, both software programs produced the same resultsregarding the importance of the windows of the buildings to ensure a highly energyefficient building, both when it comes to the windows size and their U-value..

ABSTRACTSeminar date: 2008-06-04Subject: Bachelor thesis in Business AdministrationAuthors: Charlotta Lind Therese LundinBorn: 1982 Born: 1982Västerås VästeråsTutor: Ulla PetterssonTitle: Company valuation- A study in which valuation methods that areused in determining the value of producing companies and servicecompanies.Problem: According to the theory there are a number of different valuation methods which can be used to determine the value of producing companies and service companies. The thesis research problem is:- Which valuation methods does a valuator use in practice todetermine the value of producing companies and servicecompanies?- Does the valuator take different types of information andkey ratios in consideration when valuating producingcompanies and service companies?Purpose: The purpose is to examine and describe which valuation methods a valuator uses to valuate producing companies and servicecompanies in an acquisition.Method: In order to achieve the purpose of the thesis a quantitative survey and three qualitative interviews, made by email, has been carried out.Conclusion: The conclusion of the thesis is that discounted cash flow and relative valuation are used to determine the value of producingcompanies and service companies. The valuators choice ofvaluation method is not generally affected by the nature of thecompany?s operations.Keywords: Company valuation, valuation methods, producing companies,service companies, relative valuation, discounted cash flow.