The purpose of this essay was to inquire how workplace conflicts are managed at a number of public social services offices in south-western Skåne. This essay's main research questions were: What organizational factors determine how conflicts arise and are managed in a work environment? To what extent are such factors prevalent at the above-mentioned social services offices? Are certain conflicts typically prevalent in the public social services? If so, what are they? How does the workplace in question manage the conflicts that arise? The inquiry was conducted among the staff of three public social services offices, applying the vignette method. According to previous research, certain system conflicts are typically prevalent in public sector organizations, which adversely affect the work conditions of social workers at the organization's professional level. Two examples each of this conflict type and of interpersonal conflict were included in the inquiry.

Purpose: The purpose of this paper is to create an understanding of how customer engagement, communication / interaction and customer insight are driving forces behind the use of Social CRM from a leadership perspective.Method: The purpose of the study, we believed it was appropriate to use a qualitative approach to conduct the study. The empirical data were collected through semi-structured interviews. The sample consisted of 10 companies located in the Gävle area who are active on social media. The interviews were coded to obtain keywords and patterns. These patterns and keywords are then analyzed to arrive at the study's results.Results and contributions: Our results suggest that all the identified benefits, customer engagement, customer insight and communication are driving forces to make use of social CRM.

This thesis highlights the complex relationship between social movements and the mass media. The new social movements really have to struggle to get access to the media sphere, often enforced to use spectacular media strategies, and at the same time maintain their political messages. This struggle gives us reason to question the liberal notion of the media as a neutral arena for political communication and debate. In fact we argue that the media industry should be seen as a powerful actor and that the mass media serves to maintain and enforce an ideology that serves the political and economic elites in the liberal capitalist democracy. The Social movements that seek to question these elites and present an alternative, as they did during the EU-meeting in Gothenburg 2001, quite clearly gets far from neutral media image of the political actions taking place instead the are portrayed as violent or associated with violence and not presented as legitimate or believable political subjects..

Uppsatsen handlar om ett undervisningsförsök där en klass i årskurs sex har blivit indelad i två grupper. Vi bedriver under tre lektioner, i varje grupp, två olika typer av undervisning, där grupp 1 får undervisning genom att lyssna, läsa, skriva och rita och grupp 2 får undervisning genom att sjunga, göra rörelser, dramatisera och arbeta med lera. Undervisningen följs sedan upp med två kunskapstest med två veckors mellanrum för att mäta barnens kunskaper i båda grupperna. Vårt syfte med uppsatsen är att diskutera olika arbetsmetoder i skolan. Frågeställningarna vi kommer att svara på är vilka erfarenheter som gynnar barnens skapande och fantasi, om barnens lärande påverkas av sång, hur barnens lärande påverkas av att få arbeta med kropp och händer och hur barnens minne påverkas av lekfullt lärande.

The purpose of this study is to understand the collaboration between school and social services. The primary focus of this study is the subject of interaction. The study analyzes how confidentiality affects collaboration between school and social services and examines what effect the organizations? different roles have on collaboration. The method used is qualitative interviews and the gathered empirical data has been analyzed using theories of discretion and street-level bureaucracy.

Purpose: The purpose of this essay is to describe the social media usage of five European official national tourism organizations (NTO). The essay proceeds to discuss and evaluate the findings, whilst reflecting on the advantages of social media usage from the point of view of an official national tourism organization.Method: The authors used three different methods of research: one structured observation to study the national tourism organizations? everyday work in social media, one field stimulation to study if and how different NTO respond if a prospective visitor makes them a direct question via social media and finally an email interview to gain insight into NTO?s underlying strategies and policies about social media usage.Theoretical framework: The theories that have been used in this paper include the Uses and gratifications model, theories of one-way and multi-way communication, theories of social media and relationship marketing.Conclusion: By making use of social media the company releases some of its control to the customers as the latter can express their opinions freely in this type of media. One of the advantages of social media is that the platform favors dialogue and feedback. Social media can be used for traditional one-way communication, but works best as a supplement to the regular marketing activities, allowing the activities on social media platforms to focus on branding and building long-term customer relationships.

Purpose: The purpose of this essay is to describe the social media usage of five European official national tourism organizations (NTO). The essay proceeds to discuss and evaluate the findings, whilst reflecting on the advantages of social media usage from the point of view of an official national tourism organization.Method: The authors used three different methods of research: one structured observation to study the national tourism organizations? everyday work in social media, one field stimulation to study if and how different NTO respond if a prospective visitor makes them a direct question via social media and finally an email interview to gain insight into NTO?s underlying strategies and policies about social media usage.Theoretical framework: The theories that have been used in this paper include the Uses and gratifications model, theories of one-way and multi-way communication, theories of social media and relationship marketing.Conclusion: By making use of social media the company releases some of its control to the customers as the latter can express their opinions freely in this type of media. One of the advantages of social media is that the platform favors dialogue and feedback. Social media can be used for traditional one-way communication, but works best as a supplement to the regular marketing activities, allowing the activities on social media platforms to focus on branding and building long-term customer relationships.

The aim of this thesis is to examine young adults? attitudes towards libraries marketing in social media. Libraries mainly use social media to reach out to young adults. However, young adults mainly use social media to communicate with their friends. The question that arises is if young adults are interested in communicating with organizations such as libraries on social media.

The purpose of this paper was to describe how a phenomenon is constructed into being a social problem, by studying articles on honour killing in the Swedish daily press and in the technical journal Socionomen. The main questions were: can different discourses on honour killing be identified, and if so, have they changed over time, and are there differences between the discourses identified in the daily press and in Socionomen? The method used was a qualitative analysis of discourse influenced by Faircloughs Critical Discourse Analysis. The main conclusion was that honour killing has been textually constructed as a social problem in the studied media. There was one main discourse which clearly pointed out groups as bearers and victims of the social problem.

Studien fokuserar på elevers val av tyska på gymnasiet, deras tillgångar och investeringar samt attityder till Tyskland och det tyska språket. Utgångspunkt för studien är Bourdieus utbildningssociologi. Som grund till studien ligger en enkätundersökning där sammanlagt 132 elever från sex gymnasieskolor i Västerås deltog. Resultatet visar att det främst handlar om elever, vars föräldrar har en hög utbildningsnivå och social klasstillhörighet. Det finns även en myckenhet av ärvt språkkapital i hemmet, vilket blir tydligt genom att det förutom de stora europeiska språken även talas 30 olika språk i denna grupp, antingen av eleverna själva eller minst en av föräldrarna.

Fo?rfattare: Ellen Hedin Handledare: Elisabeth So?derquist Examinator: Jan Ha?rdig Titel: Spra?kinla?rning i ma?ngkulturella klassrum ? en kvalitativ studie av hinder och mo?jligheter fo?r la?rande i SFI-verksamhet A?mne: La?rarutbildning A?r: 2012 Syfte: Syftet med denna studie a?r att underso?ka hur elever och la?rare agerar i grupp och gentemot varandra fo?r att utro?na hinder och mo?jligheter fo?r spra?kinla?rning. Metod och teori: Studien utfo?rs med kvalitativ metod i form av deltagande observation. Den so?ker da?rfo?r djup snarare a?n bredd. Studien baseras pa? teorier skapade av Goffman med fokus pa? social interaktion mellan akto?rer inom fa?ltet fo?r att synliggo?ra de fra?gor som a?r viktiga fo?r akto?rerna. Slutsats: En ovilja att reflektera kring pedagogiska fra?gor a?r inte ha?llbar i dagens skola.

Det här är ett examensarbete som handlar om utvecklingssamtal. Syftet med examensarbetet är att undersöka en grupp lärares uppfattningar om utvecklingssamtal som didaktisk metod. För att kunna få svar på frågeställningarna har litteratur som behandlar ämnet utvecklingssamtal blivit läst samt har intervjuer med åtta lärare på två olika skolor i Sverige skett. Arbetet beskriver även en historisk bakgrund till utvecklingssamtalet. I resultatet kan läsas att informanterna är eniga om att en bra kommunikation och ett nära samarbete mellan skola och hem skapar trygghet och en känsla av samhörighet för eleven.

TO WORK WITH BIOLOGICAL MOTHERS IN LUND FROM AN ORGANIZATIONAL POINT OF VIEW ALEXANDRA BERTRAM Bertram, A. Degree project in social work 15 Credits. Malmö University: Faculty of health and society, Department of Social Work, 2014. This essay deals with biological mothers whose children are placed in foster care within the municipality of Lund. This essay aimed to describe how social workers in Lund deal with biological mothers from investigation, to treatment. In this essay social workers whom meets biological mothers on an everyday basis have been interviewed about their experience in the field, to gather information.

This work is about the rights of children, how students use social media and how effective teachers are using social media in their work against abusive treatment. The purpose of this work is to examine what students have rights in school, what and how students use social media and how schools and teachers are working to prevent the abuse that takes place over the internet and via mobile phones. The method used to investigate this is partly a survey of students in grades five and six at four different schools and interviews with four practicing teachers, working as a teacher in each class who made survey. My conclusion is that children have a variety of rights in school, and all schools and teachers are working on this through rules, values ??clarification and collaborative exercises. More and more younger children use out of social media, the survey shows that many of the students in grades five and six uses much social media.

The purpose of this essay was to examine six high school welfare officers' experiences and work with students suffering from social phobia and discuss the welfare officers' view on social phobia from a psychiatric, cognitive and a knowledge theory. The study consists of qualitative interviews with welfare officers from several different high schools and attempts to answer the following questions: What previous experiences do welfare officers have of students with social phobia? How do welfare officers become aware of students with symptoms of social phobia and bring forth their problems? How do welfare officers describe their social work with students suffering from social phobia?The welfare officers' experiences of students with social phobia varied but turned out to be less salient than the amount of research in the area would suggest. The theoretical knowledge also varied, as did the acquiring and use of theory. These findings were then analysed on the basis of Rosmari Eliassons thoughts on knowledge, leading to the conclusion that the interviewed welfare officers do not construct their work on praxis-knowledge.