The working alliance between therapist and client has been proven important for the treatment outcome in psychotherapy, as well as the therapist?s characteristics. The aim of the current study was to examine the experience of important characteristics when forming a working alliance, among psychotherapy trainees. Eight psychotherapy trainees at Umeå University were interviewed and the material was analyzed using Interpretative Phenomenological Analysis (IPA). Characteristics described as positively impacting the working alliance were interested, empathic, warm, genuine, secure, flexible and accepting.

The purpose of this thesis is to examine how e-commerce companies work with their relationships to customers. We have conducted a case study of two companies, Koll and Webbshoppen, both active in the e-commerce industry. Our empirical study has shown that it is important for e-commerce companies to create long-term relationships to their customers, but it can be difficult to create these relationships since the companies have little contact to the users of Internet. To build relationships, e-commerce companies market themselves through different types of media to create awareness. It is also essential to be situated high in search engines.

This thesis is carried out on behalf of watermixer manufacturer Ostnor AB in Mora.The thesis deals with the area of Article Bound Instructions (ABI) at the company'sassembly department, regarding the layout and management routines involved withthese instructions.In the current situation there are problems with no uniformity in the manner in whichthe ABI is written, then referred to both the civil structure, images and specificityrates in the text.Another problem is that operators do not make use of the ABI that are available inthe current situation, and that there are no clear procedures for who has theresponsibility to write, update and change these ABI.During this work has several people that were identified as key personnel of thethesis held in order to get a handle on how the current situation of the variousobjects of the work looks like, and to examine different desires about the future ofthese should look like from the different subjects perspectives been interviewed.During the work, a number of deficiencies, including that the current program that isused to write the ABI, Lotus Notes, do not possess near the prerequisites for being asimple program to deal with when writing the ABI, which is a condition since wishesare about to put the responsibility for the ABI generation to the departmentsoperators, since their main task is to assemble and do not bother with a program in acomputer.The result of this work has generated new layout and structure of the ABI, designedto be used continuously in the assembly for evaluation, routines regardingresponsibility of the ABI for the Department of Production Engineering (PT),procedures for how the ABI should be written regarding amount of detaileddescriptions in the text and use of pictures.In addition, proposals for further work and improvements has been developed basedon experience during the work and presented at the end of the report..

The purpose of this thesis is to shine some light on how B2C companies in Sweden carry out a viral marketing campaign. Through case studies of two comparably sized companies, Arla and If Skadeförsäkringar, this was examined. This study shows that viral marketing is still a new subject for both marketers and researchers. It is hard to find conclusive methods for how to carry out such a marketing campaign successfully leaving companies feeling that they first have to go through a trial and error process. This is evident in this case study, where viral marketing is degraded to a tool for generating awareness rather than producing actual results as part of a holistic marketing plan and where those results are too uncertain to rely on.

The purpose with this inquiry was to investigate why women do not advance to higher positions of leadership in a bank. I have interviewed five female employees in the company. The theoretical starting points I have used in this study are such as organization theory and leadership. There are four conceptions that obstructs women to develop for higher positions of leadership. There are conceptions that men ought to have better social network with other men than women.

So- called ?Network Based Defense? (NBD) was introduced in Sweden in connection with the transformation of the Swedish Armed Forces in 1999. NBD is based on the U.S. variant Network Centric Warfare (NCW), which in turn is derived from research on the concept of Revolution in Military Affairs (RMA). In Sweden the concept was introduced and included not only the Armed Forces but was intended to also support the Swedish civilian agencies in order to create networks and hence share the available information and thus more effective crisis management and to provide more "bang for the buck." In developing the concept of NBD the Swedish Armed Forces used both economic and human resources, in the form of research, new technologies, new organization and new methods.Between year 2004 and 2006 the Armed Forces once again entered the process of reorganization.

The aim of this thesis is to investigate how the majorities view on the minority can affect the minorities view on themselves.The study focuses on the research questions; what does the Roma identity look like? Is there a connecting between the week feeling of belonging to the majority ? Slovaks - that the Roma people feel and the widespread racism, stereotypes and scapegoat view towards Roma that the majority in the Slovak society have? Is the view Roma have on themselves effected by how other see them? Has the situation for the Roma gotten better since Slovakia entered the European Union?An empirical research study has been conducted in Slovakia during the period of April 2006 and interviews with Roma and NGO representatives where done.The Roma people's situation in Slovakia is bad and the discrimination towards them is widespread, both in the working life, healthcare, education system and housing. A lot has happened the last years, before Slovakia entered the EU the country adapted many new laws that strengthen the Roma people place in the society and gave them as a minority more support and rights.According to my findings it is found, and what most of the interview Roma expressed themselves, was that today they have a very low feeling of belonging and being a part of the Slovak society. They also expressed that they are very much affected by the poor view that the majority of Slovak have of them and in many cases they did not even want to try to be part of the society. The NGOs expressed that the situation for Roma in Slovakia is bad and even if it has been improved since the country entered the EU, the NGOs said that there are only a lot of new laws and in reality not much has changed..

När ett företag inför decentralisering medför det att det uppstår mer eller mindre självständiga enheter, som ofta handlar internt med varandra. Genom decentralisering vill företagen korta ner tiden för beslutsprocesser och ge ett större ekonomiskt ansvar för varje enhet, man vill med detta nå en effektivisering inom företaget. Problem som kan uppstå vid decentralisering är att samordning och kontroll av enheter försvåras. Dessa problem försöker företag lösa genom att införa ett internprissystem. Internprissystemet byggs på företagets specifika situation och dess syfte med internprissättningen.

Efter en period av kraftigt stigande priser på bostäder drabbades Sverige av en fastighetskris ibörjan av 1990-talet. Krisen fick allvarliga effekter på svensk ekonomi. Den situation vi ser idagmed en kraftig kreditexpansion som går hand i hand med snabbt stigande fastighetspriserpåminner om den som rådde innan krisen. Genom en litteraturstudie undersöks i denna uppsatsvilka faktorer som anses ha förklarat fastighetskrisen i början på 90-talet, om de är närvarandeoch uppträder på samma sätt idag samt om dagens situation tyder på att vi kommer gå sammaväg. Slutsatsen är att situationen idag ser ljusare ut än i slutet på 80-talet till följd av förändringari flera viktiga faktorer..

The purpose of this study has been to increase the awareness of what significance models of explanation have for intervention programmes, aimed at perpetrators of intimate partner violence, within the Swedish social services. The study is not gender neutral, it centres on male batterers in heterosexual relationships. The study is based on qualitative interviews with five people working within the topical field. I analyzed their statements using an ecological model of understanding violence. The main finding was that the people I interviewed had a multiple understanding when it came to comprehending the violence, but that when it came down to the actual intervention they targeted mainly on elements in the individual spectra, such as feelings of frustration.

The main object of this paper is an attempt to illustrate the present situation of TeheranUniversity Central Library and its 17 faculty libraries. The main aspects of these librarieswhich will be discussed are collections, staffing, management, shelving, cataloguing and thelibrary users. The findings of a survey which was conducted by the author in Iran in thesummer 1995 form the main basis of the discussions.Some of the problems in these libraries are mentioned and the possible solutions arerecommended.The study also examines the role and effect of the Islamic Revolution and de-westernizationpolicy of the present regime on these libraries.A historical background of higher education, foundation of the University of Teheran,librarianship and the whole range of libraries in Iran are discussed briefly..

Inom akutsjukvården drabbas många anhöriga av plötsliga och oväntade situationer när en närstående blir oväntat och hastigt sjuk. Detta är för de anhöriga en kaotisk, traumatisk och overklig situation som visar sig i olika former av kriser. Det finns teorier hur en kris ser ut och hur anhöriga upplever den. Syftet med studien var att skaffa fördjupande kunskaper om anhörigas utryckta upplevelser och behov i samband med närståendes plötsliga, oväntade sjukdomstillstånd eller annat hot. Metoden som användes var en litteraturstudie där en innehållsanalys gjordes.

Engagemang, kunskap och empati är väsentligt för att sjuksköterskan ska få en bra kommunikation med personer som har fibromyalgi, detta eftersom det finns mycket fördomar emot sjukdomstillståndet. Syftet med studien var att belysa hur personer med fibromyalgi bekräftas och upplever bekräftelse samt hanterar sin situation i det vårdande mötet med sjuksköterskor. Metoden som har använts var litteraturstudie. Resultatet visar, att personer upplevde bekräftelse nar de blev trodda, sedda och fick stöd i sin nära relation med sjuksköterskan. Blev de bekräftade påverkades identiteten och självkänslan i en positiv riktning.

Vårt syfte med denna uppsats var att studera tonårsflickors uppfattningar om sin situation på fritidsgården. För att uppnå vårt syfte har vi genomfört intervjuer på två olika fritidsgårdar i Skellefteå kommun. Vi intervjuade fjorton tonårsflickor uppdelade i olika grupper. I vårt resultat fick vi fram att flickorna själva inte ser det som något problem att de är underrepresenterade på fritidsgårdarna. De känner sig inte orättvist behandlade utan ser sig själva som jämställda på fritidsgården.

The purpose of this master thesis is to investigate how some children's librarians view their working situation. There is one main question and three subquestions at issue: How is the working situation of the children's librarians today described by agents on the library field? - Are children's librarians ascribed any value and has this changed during the last three decades'? - What is the apprehension of children's librarians and what qualities should they possess? - What is considered to be most important about work of children's librarians'? The thesis is based on qualitative interviews with children's librarians, library managers and library consultants. The interviews are analysed by the help of Pierre Bourdieu theoretical concepts; capital, habitus, field, doxa and distinction. Today, children's librarians are ascribed capital by their librarian colleagues because of their specialist qualifications.