Over the past 20 years, retailers have embraced new international trends, which created a strong economic growth. Experiences are one of the trends that will be a significant part of future retail. The purpose of this thesis is to find components that can provide a positive experience in a clothing store to the customer. We have used a qualitative method with an inductive approach and the empirical data is collected through interviews. Literature we have chosen focus on how an experience is created in clothing stores.

The aim of this Masters thesis is to examine the accessibility in public libraries for persons with dyslexia and visually impaired persons. In order to do this, library services, information and attitudes have been studied. Data have been collected through interviews and studies of documents, in particular guidelines for library service to disabled persons. The theoretical starting point of the analysis is Professor Michael Bucklands different aspects of access to information. He discusses six types of barriers that must be overcome if access is to be achieved.

In 1936 a governmental breeding project was started with aim on military use. The police later came to use dogs from this project as well. In order to utilize dogs that could fit for other purposes training and education of dogs for search of different substances and of guide dogs for blind persons was performed. A political decision to privatize the whole dog programme was taken in 1992. During most part of the time one had serious economical issues since too few of the dogs that were bred could be considered to fulfil the basic demands for service. To satisfy the need of service dogs private bred dogs were bought as well.

Inom Service Management, dyker problematisering kring prissättning av tjänster upp. Likväl ses den problematiken inom den grafiska- och konstnärliga branschen, en bransch som allt för ofta glöms bort i det sammanhanget. Kreatörers arbeten syns överallt runtomkring oss och deras arbete är av stor betydelse i dagens samhälle där Design Management har kommit att bli allt viktigare.I den grafiska branschen finns ingen tydlig koppling som i den traditionella prissättningen där produktionskostnad och pris samspelar. Det är betydligt besvärligare att sätta ett pris på en kreatörs arbete då det innefattar långt mer än slutprodukten. Syftet med den här studien att ta reda på hur den problematiken ska kunna lösas för kreatörerna.Syskonen Brogren är en byrå inom grafisk designverksamhet och det allra största problemet de upplever är prissättningen.

The purpose of the present study has been to explore if there is an agreement between people about what to call real country music. Three Swedish people who are interested in country music have described this music by means of interviews. The interviews have been analysed and compared with literature dealing with country music, and the result of the study presents three conceptions: authenticity, simplicity and contextual comprehension. The conclusion is that there seems to be some common views about what real country music is but that these conceptions are not defined in exactly the same way by different people..

AbstractThe main aim of this study was to investigate if four humour styles, affiliative, self-enhancing, aggressive, and self-defeating humour can be related to all five dimensions of the Big Five Factor Model of personality and study if gender has any influence on those relation-ships. A survey questionnaire was distributed among 72 individuals from Kalmar County, in the South-east of Sweden. There were 42 women and 30 men. A humour test questionnaire, Humour Scale Questionnaire (HSQ), with 32 items was used and the Big Five Factor test with 40 items was used for personality test. The results showed that men have a more aggressive humour than women and that the older we get the less affiliative and self-enhancing humour we have.

The aim of this paper has been to investigate how accounting firms govern their organizations with regards to the complexity in the service that they offer. The service includes the general accounting tasks which through standardization can be cost efficient, the advisory services that entail flexibility, and the relationship with the customer which needs to be taken into consideration when delivering the financial reports. These three components are important but require different approaches when it comes to governing the organization. The conducted case study has shown that the accounting firms govern their organizations bureaucratically and mainly through behaviour and accounting controls. The advisory services demanded by customers are standardized, not analytical, and therefore do not require the firms to take flexibility into consideration.

This thesis focuses on RM and customer relationships and tries to answer two research questions: how firms can retain customers and how to generate profitable customer relationships by using relationship marketing. We conducted case studies on JOB media, a company in Luleå, and Polardörren, a company in Öjebyn, Piteå. Our research has revealed that in many ways our case study companies conform in major ways to the theory in this particular area. However there are differences between how these two firms go about in regard to customer retention and establishing profitable customer relationship. We have discovered that JOB media, which is a service company is more inclined to maintaining close and long-term relationships with its customers.

My purpose is to describe and analyse how care managers experience their position as middle managers in the public sector. I have used a qualitative interview method to answer this question and also to capture my six interview persons opinion and understanding of their own position as middle managers. From my six interviews I noticed some difference in their opinions about how it is being a care manger. The results show that the role as care managers have challenges such as to intertwine their own notion how the caring of the elder should be with strict politic decisions. Other challenges are the limitation of economic recourses and reorganisations.

Den här uppsatsen syftar till att problematisera framställningar av maktordningarna;kön, sexualitet och ?ras? i NRK:s populärvetenskapliga dokumentärserie;?Hjernevask? från 2010, samt hur dessa kan förstås ur ett maktperspektiv med fokuspå poststrukturalistiska och postkoloniala teorier. Uppsatsen behandlar även vilkahegemoniska positioner som går att finna i serien. Analysen bygger på endiskursanalys av materialet som utgörs av alla sju avsnitten i programserien.Resultatet visar att programseriens betoning av de biologiska förklaringsmodellernakring kön, sexualitet och ?ras? skapar en diskurs som riskerar att upprätthålla enheteronormativ rasism som får figurera i norsk public service, samt reproducerarhegemoniska positioner som verkar uteslutande och normerande.

This paper is about cemetaries in a multireligious society. The aim of the work is to compare the physical expressions of different religions burial traditions, in order to plan a multireligious cemetary in Borås. I´ve studied the five worldreligions, Judaism, Chritstianity, Islam, Buddhism and Hinduism. I´ve also written about the Humanism, a nonreligious organization, and funerals without any religious connection. Litterature studies gave basic knowledge about the religions beliefs, and interviews with a person from each group deepend the knowledge, mainly regarding the burial traditions.

Abstract: In this Master's thesis our aim is to study the situation and process regarding the decision to use outsourcing of the media acquisition function in a Swedish public library. By using New institutional theory, focusing on ways of organising and values in the organisation we are able to analyse this phenomenon. Skot-Hansens theory about three different culture political argumentation schemes, humanistic, sociological and instrumental (or market oriented), gives us the opportunity to place statements and facts into a functional theoretical context. The market oriented scheme is further clarified with the concept of New Public Management. The role of values in the institution, regarding aims and goals is stressed.

This work is about Cuban music and my relationship to it. My study contains two different parts. In the first one I try to give a short summary of Cuban music history. The second part is about possibilities and problems that can arise in the meeting with foreign cultures. I have focused on three themes: Music and respect, cultural encounters and travelling, and communication.

This report describes the work and the results found when comparing three different 3d modeler applications. The programs are 3ds Max, Maya and Cinema 4D. The comparisons focus on the possibilities/the amount of freedom these programs interface offer to its plugins. The comparisons are made from the point of view of a tool for creating animations developed as a plugin for these modelers. This plugins demands on the system it is loaded into have been analyzed and from the results of this analysis a template have been created.

Bakgrund: Hörselskador är ofta förkommande hos personer med utvecklingsstörning, autism och inom autismliknande tillstånd, både medfödda och åldersrelaterade hörselskador. Ofta förblir de oupptäckta då dessa personer kan ha flera funktionsnedsättningar eller svårigheter att uttrycka sig. Dessa personer kan bo på en bostad med särskild service, och personal på dessa boenden behöver ha kunskap i hörselrelaterade ämnen för att de boendes behov ska tillgodoses. Syfte: Att belysa praktisk och teoretisk kunskap i ämnen som hörsel, hörselnedsättning, vissa hörhjälpmedel och kommunikation hos personal som arbetar på bostad med särskild service.Metod: För att belysa kunskapen hos personal i Karlskoga och Lindesbergs kommun användes en postenkät som mätinstrument i denna kvantitativa undersökning.Resultat: Personalen hade störst kunskap inom området kommunikation och vilken påverkan hörselnedsättningar kan ge. Sämre kunskap fanns att se inom området hörseltekniska hjälpmedel och hörapparater och om hur vanligt förekommande hörselnedsättningar är.Slutsats: Resultatet tyder på att det finns vissa brister i personalens kunskap, främst inom de områden som handlar om hörsel, hörselnedsättning och vissa hörhjälpmedel.