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5190 Uppsatser om Service-Dominant Logic of Marketing - Sida 5 av 346
Förändrad syn på svensk militär alliansfrihet? : En studie om svensk neutralitetspolitik mellan 1990-2008
Abstract: The purpose of this study is to examine how the Swedish policy of neutrality has changed between the years 1990-2008. The research method used for this essay has been comparative case study, which strives to answer four research questions. Two of these questions are: Which specific occurrences have been fundamental in changing the Swedish policy of neutrality? How have the Swedish policy of neutrality and the policy of non-alignment changed between the years 1990-2008? The theoretical frame work of this study consists of Europeanization as a comprehensive theoretical perspective. In order to explain the Swedish act regarding the policy of neutrality, Logic of Consequences and Logic of appropriateness are used.
DART- en modell för värdesamskapande : En studie i hur fastighetsmäklare och kunder samskapar värde
Titel: DART- en modell för värdesamskapande - En studie i hur fastighetsmäklare och kunder samskapar värdeNivå: C-uppsats i ämnet företagsekonomiFörfattare: Lizbet Brittsten och Sanna PickelnerHandledare: Jens Eklinder - Frick och Jonas MolinDatum: 2015 ? MajSyfte: Att kunder intresserar sig för ett värdeskapande tillsammans med företagen och vill delta allt mer i affärsprocesser, framför allt i tjänstesektorn, ligger i tiden. Då vi båda kommer arbeta i en tjänstebransch där det krävs samarbete med kunder, väcktes vårt intresse att fördjupa oss i ämnet. Syftet med den här studien är att utifrån ett företags- och kundperspektiv öka förståelsen för hur delarna dialog, access, riskbedömning och transparens påverkar värdesamskapandet i en säljprocess mellan tjänsteföretag och kunder. Metod: I studien har vi använt oss av en kvalitativ metod.
En kvalitativ studie om svenska städers förväntningar och agerande i nätverket Eurotowns
Some researchers claim that we are witnessing the advancement of becoming a network society, and in spite of the different problems associated with the network form of organization, many cities still choose to engage in different types of networks. On account of that the aim of the study is to examine which expectations Swedish member cities of the network Eurotowns might have, and if their actions in the initial period of engagement in Eurotowns mainly could be explained by ?Logic of Consequentiality? or ?Logic of Appropriateness?.A qualitative research method was used and a major part of the empirical material consists of the information given by the interviewees.Regarding the expectations Swedish member cities have on Eurotowns, the result showed that five main areas could be identified mutual resource exchange, activities, breadth, security and meeting place. The results also showed that the actions of Swedish member cities may vary between ?Logic of Consequentiality?, ?Logic of Appropriateness? or a combination of the both logics.Furthermore the study also provides empirical evidence supporting the previously theoretical criticism expressed regarding the central assumption that the strategic actions of an actor can be regarded as a direct consequence of the mutual resource dependency..
Degenerering av varumärken: - en juridisk konstruktion eller ett marknadsföringsproblem?
Degeneration of trademarks - a legal construction or a marketing problem? This paper discusses the issue of degeneration of trademarks. The study has its starting point in the conflict that may arise between the principles of marketing and the legislation concerning IP rights and market law. In this study several verdicts are studied in which degeneration has been addressed. Analyzing these rulings as well as the current legislation in the light of marketing theory, a conflict between marketing and legislation can be noted.
Marknadsföring av bibliotek via sociala medier ? Hur ser bibliotekarier på det?
The aim of this thesis is to investigate how librarians view marketing of the library using social media and how this can be used in a marketing strategy. The theoretical framework for this thesis is based on the 7 Ps of the marketing mix, SWOT-analysis and SWOT/TOWS Matrix. The theory is based on planned elements that make up a product or service offered the market. We have used our own interpretation of the theories to analyse our material. Our main method has been a web-based questionnaire, the questionnaire was sent to 523 librarians active at ten large public libraries and its related branches.
Sociala medier : När kunden själv får välja
In recent years, more and more people have started to live double lives. Blogs, Facebook, YouTube and Twitter have created conditions so that we increasingly live virtual lives on the Internet. The gathering of people in this way entails both risks and opportunities for businesses. This study aims to explain how the phenomenon of social media has affected trade and service companies in a marketing and communication perspective. The idea for the essay came to us after we had observed how different behaviors in companies? concerning social media could vary a lot, and how we felt that this affected our personal view of the brands.
Fallgropar och framgångsfaktorer vid användandet av viral marknadsföring: en fallstudie av två svenska företags virala annonskampanjer
The purpose of this thesis is to shine some light on how B2C companies in Sweden carry out a viral marketing campaign. Through case studies of two comparably sized companies, Arla and If Skadeförsäkringar, this was examined. This study shows that viral marketing is still a new subject for both marketers and researchers. It is hard to find conclusive methods for how to carry out such a marketing campaign successfully leaving companies feeling that they first have to go through a trial and error process. This is evident in this case study, where viral marketing is degraded to a tool for generating awareness rather than producing actual results as part of a holistic marketing plan and where those results are too uncertain to rely on.
Utveckling och tillämpning av det muskelstyrda datorspelet EMG Track Game.
Electromyography (EMG) is a technique that measures muscle activity, whichmeans detecting the electrical signals that travel through the muscle in connectionwith muscle contraction. This project deals with how EMG can be used tocontrol a computer game.The project is centered around the game 'EMG Track Game' which has beenconstructed as part of this work. 'EMG Track Game' is controlled by twoelectrodes fastened on the player. These are attached to two selected musclesand control the motion in one direction each, one up and the other one down.The game is constructed in the purpose of being used in several elds of application.Among these are as entertainment, training equipment and a tool inresearch related to EMG and muscles.To highlight a possible application a study concerning muscle control has beenconducted. It answers the question of whether players score better with theirdominant arm in comparison with their non-dominant one.
Vägen till framgång : hur kommuner använder sig av livsstilsmarknadsföring och platsmarknadsföring som differentieringsmetoder
The purpose of this essay is to examine how the two Swedish municipalities, Sigtuna and Nyköping, work with marketing. The study has primarily focused on how these two municipalities worked, consciously or non-consciously, with lifestyle marketing and place marketing. The research-questions that this essay wants to answer are;What is lifestyle marketing and place marketing?Do municipalities use these types of marketing, and who is this marketing directed to?How and why does municipalities use lifestyle marketing and place marketing?To answer these questions, phone interviews were conducted with several important employees within the two municipalities. The results of this study show that the different municipalities have both been using lifestyle marketing, but on different levels, in Sigtuna, it was a strategic choice, whereas in Nyköping, it evolved by itself and was not a conscious choice.
Utvärdering av övervakningssystem för att upptäcka skogsbränder : En kostnadsnyttoanalys för Sveriges län
The aim with the study is to find key factors relating to internal marketing and to improve the process between the operating organization and its customers. A qualitative study is carried out within an organization active in the Swedish healthcare. The qualitative approach is carried out by collecting empirical data through observations, personal interviews and group interviews.The Physiotherapy Clinic at the Karolinska University Hospital is in the focus of the empirical study. The study locates existing differences in perceptions and comes up with recommendations for actions to improve the process of organisations within the Swedish healthcare and their customers. The study's results are that internal marketing can bring a lot to service-selling organizations and that the organizations internal conditions are as important as the external ones.Communication appears to be a key factor for an organization that has applied internal marketing.
Fritidsaktiviteter hos personer med multipelskleros : en kvalitativ intervjustudie
Syfte och frågeställningar: Syftet var att genom en tvärsnittsstudie ta reda på om det fanns asymmetrier mellan dominant och icke-dominant ben hos skadefria kvinnliga fotbollsspelare gällande sagittal knälaxitet. Frågeställningar i studien var: Hur stor är den anteriora och posteriora knälaxiteten i dominant respektive icke-dominant ben uppmätt med KT-1000 vid belastningar på 20 lb, 30 lb samt vid ett manuellt maxtest i anterior riktning? Föreligger det någon sidoskillnad mellan dominant och icke-dominant ben gällande knälaxitet uppmätt med KT-1000 vid anteriora och posteriora belastningar på 20 lb, 30 lb samt vid ett manuellt maxtest i anterior riktning? Hur stor andel av deltagarna uppvisar en sidoskillnad av sagittal knälaxitet på ? 2 mm respektive ? 3 mm uppmätt med KT-1000 och hur är frekvensen fördelad mellan dominant och icke-dominant ben hos dessa?Metod: För att besvara syfte och frågeställningar genomfördes en tvärsnittsstudie där 56 kvinnliga fotbollsspelare inom division 1-2 deltog. Samtliga deltagare var ? 18 år, skadefria och hade spelat fotboll i minst 5 år.
En applikationsinfrastruktur för massutskick av e-post
In today's society it is becoming more and more important with direct marketing. Some of the direct marketing is done through e-mail, in which companies see an easy way to advertise himself. I did this thesis work at WebDoc Systems. They have a product that creates web documents directly in your browser, also called CMS. The CMS has a module for sending mass e-mail, but this module does not function properly and WebDoc Systems customers are dissatisfied with that part of the product.
Augmented Reality i mobiltelefonen : En kunskapssammanställning med trafikinriktning
This master thesis is about Augmented Reality (AR), a phenomenon that has existed since the mid-fifties but only recently has become available for the general public. This report is a knowledge compilation about AR, focusing on AR in cell phones and the use of the technology in traffic related situations.AR is usually described as adding a digital layer of information onto the real world. There are different technologies to make virtual images; in cell phones sensor-based and camera-based technologies are the most common ones.In this report, the market of AR applications for cell phones has been investigated. Three use cases have also been investigated in order to get more knowledge about the designers' thoughts and visions.In order to analyze the technology and the applications in a broader and more scientific perspective, two theories has been used: Situation Awareness (SA) and the Service Dominant Logic (SDL). These theories seem useful when reflecting on the Swedish road administrations vision, and to investigate what the applications and the AR technology can contribute to the traffic domain.The conclusions of this thesis are that:- AR can be applied on most of the human senses, but augmenting by visualization is most common.- The market for cell phone applications is growing rapidly: AR applications are relatively new but on the rise.
Värdering av kundrelaterade immateriella tillgångar
For many companies, the Internet has revolutionized the relationship they have with their customers concerning costumer service. The use of Information Technology in regard to Internet as a media has provided companies with the opportunity to build customer databases in order to target their customers individually. The airline industry was one of the first pioneers to use the full potential of Internet to improve customer relations and its profits which we aim to investigate in greater detail in our thesis.Our thesis answers the question on how Scandinavian Airlines' (SAS) Eurobonus department uses their website to create valuable and profitable relationships with SAS loyalty club members through direct marketing. In order to answer our research question, three key informants have been interviewed - each representing different sub departments at Eurobonus; service and support, IT and marketing. Our results were that the Eurobonus department use direct marketing methods by sending customized e-mail offerings to target specific customer, using their customer databases.
Att nå ut med patientinformation en fallstudie av sjukhusbiblioteket i Västerås.
This study is an attempt to examine a hospital library's difficulties in reaching customers with consumer health information. The method was a case study of the consumer health service in the hospital library in Västerås, a town in Sweden. Qualitative interviews, observations and written material were used. The approach was from the actor's point of view with the intention to look upon the problem with the eyes of those who work at the hospital with information to patients, that is librarians and medical staff. Theories about marketing in service organizations and how to develop new services were used in the study, as well as theories about communication and different cultures within organizations of different kinds like the library and the hospital.