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11126 Uppsatser om Service process matrix - Sida 42 av 742
"För barnets bästa" : Skolkuratorers samarbete med övrig skolpersonal gällande anmälningsskyldigheten i Socialtjänstlagen vid misstanke om att barn far illa
The purpose of this essay was to study how school welfare officers cooperate with other school staff, regarding children in vulnerable positions, and how the school staff apply their obligation to report to the social services if they have concerns regarding children at risk, according to the law of social service, SoL.We have especially focused on questions concerning cooperation, both between the school staff, and between the school and the social services. We also wanted to identify some of the restraining factors and dilemmas that could come up during the process of reporting children at risk to the social services. The study was based on qualitative interviews with ten school welfare officers from the same municipality.Our conclusions of our study are that there exists a well-developed cooperation between several organizational levels, including the school welfare officers, other professions in the schools and the social services. There were though opinions among the school welfare officers that they wanted to increase their professional claims in relation to the school nurse, due to their larger competence in talking to children. Regarding the formal responsibility to report to the social services, a majority of the school welfare officers felt they had access to the support they needed from both their principal and the students healthcare-team, and that they were not left alone in the process..
Vem leder kyrkan? : En studie av diskursen kring maktrelationer i Svenska kyrkan
The study has shown that retailers in the mid-price segment differentiate their brand through developing a strong company identity around the brand. The personality involves store atmosphere, merchandise and advertising. Larger companies have chosen to lay the responsibility on management level, which facilitates on store level. By controlling the strategies on a central level the company can make sure that the stores are steered in the direction that the company wants them to be steered in, and also that they follow the positioning-concept. The company can also devote its efforts to working with its core value, which is service.
Att göra förändring: en studie av ledarskap och organisation vid förändringsarbete
The purpose of this essay is to analyse how the leadership and the structure of the organization affect the process of changes within a specific department in Lunds kommun socialdepartment, from the director of social work to the co-workers at Utredningsenheten för ungdom och familj. We aim to answer the following questions;How does the structure of organisation affect the process of change?What do the co-workers and the leaders believe is the best way to engage the co-workers in the change?How does the leaders view their own leadership in the process of change?How does the co-workers view the leadership in the process of change?How does the leadership affect the process of change?To develop an organisation and to make it a functional, change is a necessity. The leaders are they who create the change but the co-workers are they who make it happen. In the process of change, leadership and the leaders capacity to create motivation for the co-workers, is therefore a matter that is decisive to its success.This is a study based on a qualitative method, where the interview is the main source of empirical material.
Varför väljer företag/organisationer att använda en Application Service Provider (ASP)?
Outsourcing är en företeelse som, trots att den egentligen är relativt gammal, fått sitt genombrott under 1990-talet. En Application Service Provider (ASP) är en ny typ av företag som bygger vidare på konceptet för outsourcing. Genom att anlita en ASP kan ett företag/organisation få tillgång till applikationer utan att behöva köpa licenser eller hårdvara.Det finns flera anledningar till att ett företag/organisation väljer att använda sig av ASP. Genom att intervjua företag/organisationer som använder ASP har en undersökning gjorts om vilka anledningar, så kallade faktorer, som varit avgörande då beslutet att anlita en ASP togs. Utgångspunkten för undersökningen har varit anledningar som ASP-marknaden och dess analytiker menar är orsaker till att ASP väljs.
Institutet för språk och folkminnen : En arkivförteckning för teckenspråksmaterial som överlåtits av Sveriges Dövas Riksförbund
This thesis at the Institute for Language and Folklore has as its purpose to lay a foundation for a continuinginventory work. The tasks I have performed during my time there was to create an archival description, anintroduction to the material and a process map showing the process of incoming delivery of documents. The aimwas never to finish the list of work, but to structure the material to get an insight into the material and to theproblems that existed within. The documents are of a very unique nature and require that the archivist is familiarwith and have knowledge of sign language. One of the problems I encountered was how fragmented the materialwas.
Bör införandet av ?application service provider?- modellen medföra förändrat fokus för företags IT-avdelningar?
Denna rapport syftar till att besvara frågan om det är nödvändigt att göra omfördelningar av befintliga IT-resurser för att erhålla största möjliga nytta med application service provider-modellen (ASP-modellen). Rapporten besvarar även frågan om hur IT-avdelningens fokus hos en ASP-kund påverkats av det nya arbetssättet. De svar som presenteras i rapporten visar på att en omfördelning av IT-resurserna kan vara en bidragande orsak till att införandet av ASP anses lyckat. Vidare påvisar rapporten att efter att ASP införts försvinner vanligtvis en del av de tekniska arbetsuppgifterna och undersökningen som gjorts pekar mot att IT-avdelningen får ansvar för att ta fram krav för vidare samarbete med ASPn. Ansvaret yttrar sig genom att någon på företaget får ansvaret för att kontrollera om leverantören håller de servicenivåer som kontraktet fastställer.
Studie av sambandet mellan räddningstjänstens förebyggande insatser och anlagda skolbränder : analys av behovet av stöd och vägledning
The purpose of this report is to study the relationship between the rescue service fire prevention activities and the number of arson fires in schools. An objective of the project is also to investi-gate the need of developing national methods for fire prevention. The results are based on a questionnaire study among 35 fire departments and further interviews with five of them. The results indicate that there is a relationship between the rescue service fire prevention activities and the number of arson fires in schools. The relationship is positive in the sense that arson fires in schools decrease with increasing prevention activities.
Internal Quality Audits as an Improvement Tool
A large proportion of businesses around the world is today ISO 9001 certified and is consequently conducting internal audits on a regular basis. It has however not been possible to conclude that internal audits always add value to the organisation, despite the large utilisation of this tool. Some authors, e.g. Alic & Rusjan (2010) and Wealleans (2000), mean that there are possibilities that internal audits may be used as a value-adding improvement tool. This has led to the emergence of this master?s thesis.The purpose of the case study was therefore formulated to examine how internal quality audits can be made more effective and used as an improvement tool.
Att skriva musik : magi eller teori?
The aim of this project was for me to write two complete songs and to get to know my creative process better. I wrote two songs, made musical arrangements for them, transcribed the music in Sibelius, rehearsed the material with two musicians and at last recorded it in a studio. Throughout this I kept track of my own creative process. The project resulted in two complete songs with arrangement. I learned that I have some difficulty handling adversities in my songwriting, and that it was not so easy to get to know my own creative process as I thought.
Time efficiency in a product development process
Purpose: We wish to gain a deep knowledge about product development processes in relation to the aspect of time in companies in highly technological and rapidly changing markets. The purpose is to establish how organizations better can employ time as a resource to make the product development process more efficient. Conclusions: Information we gathered from theory and primary data show that information flow, synchronization and time profit when seeing time in three dimensions are factors which should be reflected in the architecture of a product development process. To illustrate our findings, we decided to create a model..
Internationalisering av tjänsteföretag : En undersökning av svenska träningskedjors internationalisering
The study aims to investigate Swedish fitness companies positioning and strategic choices when internationalising in the Scandinavian countries and what has influenced this choice. Furthermore, the corporate risk and what obstacles they encountered will be examined.The study was conducted as a qualitative study with a deductive approach. The results are based mainly on primary data from interviews, as well as secondary data.The fitness companies? choice of strategy in internationalisation depends largely on its concept and positioning. The main obstacles in the internationalisation process are lack of communication, language difficulties and regulations.
Är läkemedelsberoende en fråga för socialtjänsten?
The purpose of this thesis was to increase our understanding of how the social service in Sweden deals with reported incidents of addiction to medicines. Another purpose was to point out the different opinions concerning addiction to medicines amongst actors as well as possible ways to handle the problem.We have conducted a quantitative and qualitative e-mail survey targeting all communities in Sweden, with the ambition of gaining further knowledge about the role and responsibility of the social service concerning reports of addiction to medicines. Two quantitative questions were one asked about how many clients requested/were reported for needing help with their drug abuse alone, and the second question about how many clients needing help for drug abuse as a part of a wider addiction.The survey revealed that the social services judge their role/responsibility differently; some take the main responsibility while others think that drug abuse is created by the general health care and should be handled by this organization as well. In relation to the estimated amount of drug addicts in Sweden only a small part are in contact with the social service..
Internmarknadsorientering : Förutsättningar för effektiv intern marknadsföring
Internal marketing has been proposed as a means of gaining competetive edge in a market where service quality is an important precursor to performance. Still, the practical application of internal marketing remains relatively limited, which is hypothesized to be partly attributable to a widespread lack of the required philosophy which facilitates the effective implementation of internal marketing. The concept of internal market orientation (IMO) has been proposed as an accurate representation of this philosophy. This thesis attemps to assess the relevance of an IMO in relation to the internal marketing activities of an organisation. The findings of the study imply that IMO related activities impacts the effectiveness of internal marketing and that it thus provides a valuable tool in the process of implementing internal marketing strategies..
Vilka faktorer i service branschens arbetsmiljö har betydelse för social trötthet?
Titel; Vilka faktorer i service branschens arbetsmiljö har betydelse för social
trötthet? Hur ser sambanden ut mellan utbrändhet och social trötthet?
Författare; Jennie Andersson
Nyckelord; Utbrändhet, Social trötthet, arbetsmiljö
Syftet med undersökningen har varit att få fram vilka faktorer i service
branschens arbetsmiljö som har betydelse för social trötthet samt undersöka
eventuella samband mellan utbrändhet och social trötthet. Undersökningen är
riktat mot vårdanställda och reseledare då tidigare undersökning påvisat
samband mellan social trötthet och reseledare.
Undersökningen är av en kvantitativ metod i form av en enkät. Denna enkät
skickades ut till sammanlagt 110 personer i service branschen (vårdanställda
och reseledare).
Service ur ett medborgarperspektiv : Skatteverket: service eller kontroll?
Service är ett svårdefinierat ord och upplevs på olika sätt beroende på situation och person. Service kan också yttra sig, och erbjudas på olika sätt beroende på organisation. Tanken med uppsatsen var att undersöka hur service genom personlig kontakt upplevs i en offentlig organisation, där service kanske inte direkt förknippas med just den organisationen, nämligen Skatteverket. Undersökningen genomfördes på Skatteverkets lokalkontor på Södermalm i Stockholm under våren 2004. Större delen av materialet samlades in på plats genom enkäter, som besökarna besvarade.