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3293 Uppsatser om Service offering - Sida 47 av 220

Hur de viktigaste faktorerna påverkar värdeskapande för marknadsintelligensprocesser åt företag i Kina

China is a unique market that differs from the Western market in many ways. Companies are not required to publicize financial reports, and furthermore a heavy focus on business relationship building can make it hard for companies to have high quality streams of data to get insights about their markets. For a consultant company to successfully enter the Chinese market and helping producing and technological global firms improving their insights on the Chinese market, the consultant company needs to understand which the important factors are and how those factors can help in creating value for their potential customers. To help the analyzing and consultant firm called Kairos Future, a qualitative case study was conducted on 16 different global companies with focus on industrial production. The case study was mainly conducted through face to face interviews with decision makers who had a broad understanding of their respective companies.

En stad. Många skuggor. : En studie av Sydsvenskans rapportering i Malmö

The purpose of this essay has been to study if all the districts in the city of Malmoe get to be seen in the city?s biggest newspaper, Sydsvenskan. Is the reporting proportional? What images is the newspaper offering the citizens? Do they match the reality? Or are some parts of Malmoe in the dark, in a media shadow?Research done in the past has shown that Stockholm in many ways is in a media shadow. The same pattern was shown in Gothenburg.

Utveckling av en iPhone-app med back-end i .NET

Under sommaren 2011 utvecklade jag en iPhone applikation för tidrapportering åt Cygate AB. Denna rapport beskriver min arbetsprocess samt diskuterar och motiverar de tekniska lösningar som valts..

Trygghetens betydelse för fritidshemmets vardag

In my essay I'm studying what aspects of the school environment that influences the pupils experience of safety and what aspects that strengthens the experience of safety. I'm introducing three different dilemmas from three different places in the school environment. The three dilemmas have that in common that they focus on safety. I'm introducing the after-school centre commission according to the National Agency for Education, presenting results and theories from various researchers and authors about how you can work with safety regarding children's development and learning. My conclusion is that safety is a very important aspect when it comes to learning and for the overall development of children.

Har kvalitén på barnets delaktighet ökat i barnavårdsutredningar efter att BBIC har börjat tillämpas?

The purpose with this examination essay was to find out if participation of children in social welfare investigations had increased since the social services had started to work with BBIC. I compared the participation of the child before BBIC, then when social service had started to work with BBIC and I tried to see if there were increased participation in the investigations. My theoretic starting-point was the symbolic interactionism and I used the qualitative method of investigation. In my investigation I found that there is not yet any increase in participation of the child in the investigations when social service work with BBIC. What I found was that the reason to start an investigation often was that the parents made the problem for the child and that conditions at home for the child influenced the possibility of the child to communi- cate with an adult that the child did not know.

Högtrycksbrandsläckning - Ett beslutsunderlag för Räddningstjänsten

The purpose of this report is to collect, compile and complement the scientific and experience based knowledge concerning high pressure fire fighting today. The goal is to produce a decision data for the Rescue Service concerning the use of high pressure systems for fire fighting. Focus is on hose reel high pressure systems but other systems are discussed too. The report begins by describing the technical properties of the different systems. Then the fire fighting properties are evaluated, including manoeuvrability and safety for users.

Att förverkliga intentioner. Tankar om teknik och om teknikfortbildning

The objectives of this paper are to discuss experiences from in-service courses, INSET, in the new school subject Technology..

Mobila arbetsplatser : Handdatorn som hjälpmedel för serviceteknikern

Mobil teknologi integreras idag i allt högre grad med centrala stödsystem. Studien har undersökt vilka möjligheter som finns för fältservicetekniker att arbeta direkt i stödsystem, Service Management System (SMS), m.h.a. nya tekniker. Hur kan en bra mobil arbetsplats utformas? En enkätundersökning har utförts där 14 personer som arbetar som fältservicetekniker eller som servicechefer har deltagit.

Vilken arbetssituation, ingångslön och upplevelse har den nyutexaminerade tandhygienisten av sitt arbete som legitimerad tandhygienist -En enkätstudie

The aim of the study was to describe how hygienist`s receiving their certificate during 2003 and 2004, perceive their working situation, salary and impression of their first employment as a registered dental hygienist. A questionnaire was sent out to new dental hygienist`s examined year 2003 and 2004 in Sweden. Most of the new examined dental hygienist`s found the education adequate or more than adequate. A few individuals found it inadequate. The ones finding the education inadequate wanted more clinical practice and more training in administrative work.

When the Network Strategy Is Not Enough -The Case of European Full-Service Airlines

The 1990s were one of the most profitable periods for European airline companies, mainly because of development of world economy and increasing globalisation trends. However, towards the end of the decade, a global economic downturn, high oil prices and new forms of competition turned the industry towards troubled times. The European air-travel industry had to face and accept the new airline business concept, called low-cost or no-frill airlines. In these conditions, traditional airlines had to rethink their strategies and question the old business model. As a response to the competition, European traditional full-service airlines formed alliances or networks to expand the route network and to increase efficiency.

Äldres framtidssyn och funderingar med fokus på vård och omsorg

The western societies is characterized by a strong future concern and the members of the society are valued most of all according to their capability to produce. In our time the elder ness is representing a rapidly increasing number of relatively well kept elders. What sight of the future does the aging human have? Are one meditating of what kind of service and care one are going to need? The purpose with this study was to describe how individuals in ages between 60 and 96 sees, both the future and their coming need for care in relation to sex, age, social activities and experienced health. The material was taken from ?SNAC-Blekinge? witch is a part of a bigger national study; SNAC (The Swedish National study on Aging and Care).

Resebyråns oklara framtid : En kvalitativ undersökning av Stockholms fysiska resebyråer

Syftet med denna studie är att utifrån resebyråernas synvinkel undersöka behovet av den fysiska resebyrån med utgångspunkt i kundernas behov av service. Utöver detta undersöks hur resebyråerna tolkar kundernas förändrade köpbeteende.Uppsatsen utgår ifrån en kvalitativ metod. Datainsamling till empirin har skett genom intervjuer via telefon, e-post och personliga möten. De resebyråer som har undersökts är Ving, Apollo, Resecity, Resevaruhuset, Ticket och Koh Phangan. De teorier som använts behandlar konsumentbeteende och distributionskanaler.De fysiska resebyråernas funktion har förändrats i och med den teknologiska utvecklingen.

Uppmuntra till att klaga : En kvalitativ studie om hur B2B-företag uppmuntrar till klagomål

Många service-företag börjar att i, allt högre grad, mäta kundlojalitet som ett mått på lönsamhet. Samtidigt kommer rapporter om att kundnöjdheten minskar inom många branscher. Ett sätt att öka kundernas lojalitet är genom service recovery, då företag aktivt jobbar med att ta emot och hitta klagomål för att kunna åtgärda dem. Detta eftersom att de på så sätt kan omvända missnöjda kunder till lojala sådana. För att kunna utföra service recovery måste dock klagomålen först och främst komma företagen till känna, vilket har visat sig vara ett problem.

Ledarskap inom fastighetsförvaltning : En kvalitativ studie av tre fastighetsförvaltarbolag

ABSTRACT Title:                                   Leadership within property managementCourse:                              Bachelor Dissertation - LeadershipAuthors:                            Isabell Andersson och Marlene LundqvistAdvisor:                             Ingemar WictorKeywords:                         Leadership, property managementProblem formulation:   How can managers within property management lead their employees to achieve company goals?Purpose:                           Our purpose was to identify similarities and differences between different property managers? way to lead their employees.Theoretical framework:    In our study, we have chosen to use the four basic theories which we found most relevant to the subject after studying literature in the field of leadership and leadership within property management. In the theoretical framework we discuss theories such as practical leadership, motivation and commitment, service quality and communication which are all important components for succeeding with an effective leadership according to O'Reilly et al. (2010).Methodology:                   We have conducted a qualitative study with an intensive format and a deductive approach. The empirical data were collected through six interviews in which we interviewed three managers and a member of each managers? staff within property management companies.Results:                             In our research we have reached the conclusion that all our respondent managers are working to motivate their employees and communicate with them in order to guide them towards the company goals.

Hospitality Technology : Konsten att anamma dagens självklara, idag

I hospitalitybranschen arbetas det intensivt med att erbjuda sina gäster så bra upplevelser som möjligt. Nya teknologiska lösningar som påverkar gästers interaktion med branschen utvecklas ständigt, samtidigt som människors levnadsvanor blir allt mer integrerade med det teknologiska. Flera undersökningar visar att just teknologi inkorporerad i hospitalitybranschen är en bidragande faktor för en förhöjd gästupplevelse, men trots det är det få inom branschen som väljer att anamma den. Tron om att den typen av investeringar är allt för kostsamma, okunskap om att teknologin finns och en allt för konservativ syn är tänkbara förklaringar till att stora delar av branschen halkar efter.I uppsatsen redogörs för några i världen pågående trender och en litteraturstudie genomförs för att undersöka hur teknologi kan användas för att förhöja gästupplevelsen inom hospitalitybranschen med hänsyn till dessa trender. Uppsatsen diskuterar hur branschen är på väg att förändras och föreslår ett par exempel för hur ditt varumärke kan hänga med i utvecklingen redan idag..

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