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3247 Uppsatser om Service och tjänster. - Sida 60 av 217

Manuell kontanthantering i begränsad omfattning : Strategi och styrning på funktionsnivå inom bankbranschen

In today?s ever-evolving society the use of cash is replaced by digital services in the banking sector. Some local banks restrict manual cash handling while others remove it completely. This essay examines how management accounting is affected by restricted cash handling. The theory clarifies that management accounting strategies create guidelines and provides specific framework for employees and managers in the organization.

"där jag skulle liksom hitta ..allting..."; mötet mellan privatforskare och Kungliga Biblioteket

The purpose of this paper is to investigate and analyse the private researchers encounter with the Royal Library, national library of Sweden. The main focus is on answering the two questions: who is the private researcher and what is his/her impression of the Royal Library? These questions are answered from the vantage point of the following theoretical perspectives: library anxiety, Bourdieu, library architecture, gender studies and service management. The methods used are qualitative interviews, and textual analysis using the printout of these taped interviews along with notes and an earlier user study as material. The conclusions are that barriers with staff is the most frequent factor of library anxiety in the private researcher at the Royal Library, and mechanical barriers the least frequent.

Invandrares syn på och upplevelser av socialtjänsten

The purpose of this study is to examine immigrants' experiences of social services' treatmentand their expectations of social services. In this study we have used the following questions:how immigrants have experienced the treatment of the social service, the way in whichimmigrants would like to be treated by social services as well as what kind of beliefs andexpectations immigrants have concerning the social services' duties and powers. We haveused a qualitative method in the study that consists of ten semi-structured interviews. Thetheoretical concepts we have used are culture, ethnicity, cultural competence, professionalismand social psychology. The survey reveals a majority of negative experiences, such as afeeling of being ?tossed around?, suspicion and discrimination by the caseworkers due to theethnicity of the respondents.

Barn i familjehem: vilka faktorer bidrar till en välfungerande placering?

The purpose of this study has been to investigate which factors are important with foster home placing, to achieve a positive result for the child. The questions that we have focused on is the importance of the child's earlier experiences and relations, the foster homes attitude and approach, the social service organization and the cooperation between these concerned parties. We have also looked at the importance that the relation between the biological family, the child and the foster home can have. This study has been carried out using qualitative interviews with several foster homes, social welfare secretaries and a researcher in the area. We have also chosen to separate the foster homes on the basis of two foster homes only accepting teenagers while other accepting younger children.The theoretical concepts we have chosen to use are connected to attachment theory and the ecology of human development point of view.

ITIL inom Conect AB

Conect AB wants to know how they can use ITIL in their organization. Right now their company is in an expansive phase and needs a more structured way to work. They have been thinking of improving their way of work for several years but haven?t had the time to do so. Now they have realized they need to work more efficiently to able to grow further.

From paper to plastic ? En studie om tidningens egenskaper och la?sarnas anva?ndningsmo?nster

E-papperet är ett medie som i framtiden kan komma att användas för att läsa dagstidningar. Istället för att bläck trycks på papperet så visar e-papperet informationen genom att små partiklar på papperets yta byter färg vilket innebär att samma e- pappersark kan innehålla och visa ett stort antal sidor. Nya medier blir sällan accepterade utan att det funnits länkar till tidigare eller existerade tekniker. Denna studie ämnar kartlägga tidningsläsarnas användningsmönster och papperstidningens egenskaper för att understödja utformningen av morgondagens e-papperstidning. Genom att kombinera litteratur med egna undersökningar presenteras riktlinjer för vilka egenskaper och användningsmönster som framtidens e-papper bör stödja.

Kritisk design i en digital videoproduktion : En explorativ studie i praktisk tillämpning av kritisk design

Kritisk design a?r ett forsknings- och innovationsomra?de under utveckling. Teorin har anva?nts inom ma?nga designrelaterade omra?den och a?mnar fa? konsumenterna att bli mer kritiska na?r det kommer till hur deras vardagliga liv styrs av olika fo?resta?llningar, va?rderingar, ideologier och behavioristiska mo?nster som finns info?rlivade i design (Dunne & Raby, 2001). Eftersom kritisk design a?r en teori som stra?var efter att fo?ra?ndra i praktiken ligger utmaningen idag i att skapa praktiska exempel som visar hur utfo?randet kan ga? till, vilket a?r en no?dva?ndighet fo?r att teorin ska kunna utvecklas (Bardzell et al., 2012).Denna studie a?mnar vara metodutvecklande genom att skapa en uppsa?ttning verktyg utifra?n utvalda delar (teoretiska metoder och perspektiv) ur kritisk design.

?Ett bra liv förutsätter att föräldrarna är rätt så aktiva? : Föräldrars perspektiv vid LSS-handläggning  för barn

The aim of this study was to describe and understand parents? perspectives in aid assessment for children according to The Swedish Act (1993:387) concerning Support and Service for Persons with Certain Functional Impairments (Lag 1993:387 om stöd och service till vissa funktionshindrade, LSS). The study took place in the county of Kronoberg, Sweden, and was based on a total of nine qualitative interviews. Four interviews were made with parents? of children who has interventions according to LSS (1993:387) and five interviews were made with LSS case workers. In our study we saw that parents? perspectives often is the largest amount of information that case workers take into account when assessing aid and as a case worker you listen to the parents perspectives to capture the child?s and the family?s needs. It also came clear that the parents? perspective is not only about the child?s needs, but also includes the parent?s own needs and their family?s needs. The parents in the study felt that they made the decision about the choice of aid and considered themselves as the one who decides the family?s requirements. It turned out that treatment and understanding from the case workers was important for gaining access to the best help and making parents feel listened to. Parental responsibility was of great importance for the assessment, and it often led to disagreement between parents and case workers. During the study, we saw that power existed in the relationship between case workers and parents, but that it could be moved and changed during the time of aid assessment..

Tinnitus, depressioner, ångest och hur dessa faktorer samvarierar : en litteraturstudie

Syfte: Syftet med denna studie var att ja?mfo?ra den initiala komforten mellan sfa?riska och asfa?riska stabila linser da? uppfattningen har varit att asfa?riska linser (med sin mer fo?ljsamma passform) borde vara bekva?mare.Metoder: Studien omfattade 30 deltagare med en medela?lder pa? 26 a?r. Med hja?lp av topografens (Topcon CA-100) kontaktlinstillpassningsprogramvara valdes en sfa?risk A- design lins (fra?n Nordiska Lins) och en asfa?risk A90 lins (fra?n Expert Optik, Sverige) ut med passande parametrar. Linserna sattes i vardera o?ga utan att fo?rso?kspersonen visste vilken lins som var vilken.

LEDARSKAPSMODELLERS MODERIKTIGA SPRIDNING : - En fallstudie av exemplet Fo?rsvarsmakten och Transformativt ledarskap -

Syftet med fo?religgande studie var att underso?ka hur ledarskapsmodeller sprids genom exemplet Fo?rsvarsmakten och Transformativt ledarskap. Underso?kningen baserades pa? en kvalitativ ansats, vilken utgjordes av en fallstudie som innefattade intervjuer och dokument. Ga?llande genomfo?rda intervjuer bestod urvalet av a?tta informanter fra?n Fo?rsvarsmakten och Fo?rsvarsho?gskolan, vilka var experter inom a?mnet ledarskap.

?Hon gör sitt bästa efter sin förmåga? : en juridisk studie av LVU-domar med barn tillföräldrar med utvecklingsstörning

The purpose of this paper is to investigate on what basis a child is committed into care according to the law and to see on which grounds the decision about committed child care in law practice are taken when a child is committed to care due to parents who are mentally retarded. To better understand the juridical grounds for these decisions I will also in a short background describe the meaning of the term mentally retarded, how mental retardation and parenthood has changed over time and how different opinions are expressed in the law. Both people with mental retardation and children have in recent years gained their rights and sometimes these rights end up in conflict with one another. In those cases, what is in the best interest of the child, should be decisive. The children who have mentally retarded parents are at risk to not have their physical, psychological, emotional, social and intellectual needs met and are therefore being unfavourable developed.

?Icke-finansiell redovisning kontra finansiell redovisning, det är ändå redovisning det handlar om.?: En fallstudie om revisionsbranschens etablering som granskare av hållbarhetsredovisningar.

This thesis examines the establishment of auditors as third party assurers of sustainability reports in Sweden. This is done through a qualitative case study that examines the subject from both a preparer?s and an assurer?s perspective. Empirical data was analyzed using a combination of agency- and legitimacy theory. The study reaches the conclusion that sustainability reporting companies in the study demand a verification service for reported sustainability data in order to increase creditability, meet increased stakeholder demand and increased accounting complexity.

Videorekrytering - en rekryteringsmetod för konkurrenskraftigt övertag i service- och säljbranschen

Den viktigaste aspekten av human resource management kan i dagens samhälle anses vara rekryteringsprocessen. Syftet med denna kvalitativa studie var att fastställa om, och i så fall hur och till vilka tjänster, video bör användas som rekryteringsmetod. Detta för undersökandet av verktygets möjlighet att öka organisationers förutsättningar till konkurrenskraftigt övertag på arbetsmarknaden i enighet med Barneys teori om resource-based view. Analysen av resultatet utfördes utifrån tre teman ? fördelar och nackdelar med användandet, samt möjligheter till utveckling, av video som rekryteringsverktyg.

Prototyping of a mobile, Augmented Reality assisted maintenance tool

The purpose of this thesis work is to create a prototype for an augmented reality application that isaimed to support service technician when performing service and maintenance of machines andengines. The prototype will be used for investigating what technical limitations there is and toestablish basic usability for the user interface. The method that is used is user studies and analysis toevaluate use cases and user stories. An iterative work process is then applied for design and theprototype is continuously user tested.The resulting prototype uses a Samsung Galaxy Tab 2 running on Android operating system. Theframework used for augmented reality is NyARToolkit which handles marker recognition andconnections to Android.

Skogs- och energibolagens attityd till förnybara drivmedel vid upphandling av transporttjänster i norra Sverige

Sweden's government is dedicated to the goal of having a vehicle fleet that is independent of fossil fuels by 2030. Achieving these goals requires, among other things, new types of fuel that give lower net emissions of carbon dioxide. The present market includes stations offering lowlevel blends of renewable fuels in conventional diesel as well as some stations offering renewable fuels only. The purpose of this study is to survey purchasers? attitudes to the use renewable fuels in roundwood and bioenergy transport in forest- and energy companies. The study was based on qualitative interviews through a combination of face-to-face meetings and telephone interviews with each sample group. The total number of respondents was ten (10), consisting of five (5) from forest companies and five (5) from energy companies. Transport service purchasers were generally positive to renewable fuels and considered these necessary in the future.

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