Begreppet intern kontroll har fått allt större fokus under de senaste åren, inte bara inom den privata sektorn utan även inom den offentliga verksamheten. Olika revisionsskandaler såsom exempel Enronaffären i USA, har resulterat i att debatten kring behovet av ökad kontroll växt. I samband med detta har regler och lagar trätt i kraft för att skärpa den interna kontrollen. Dessa lagar har även fått stor påverkan på flera företag och verksamheter i Sverige. Syftet med denna uppsats är att få ökad kunskap om begreppet intern kontroll, främst för en offentlig verksamhet, vad det har för betydelse och hur det används inom universitetets värld.

?Service Design? har på senare tid fått innebörden att utveckla tjänster med hjälp av designmetodik. Syftet med denna uppsats har varit att kartlägga nuvarande synsätt inom området för att få inblick i hur ?Service Design? kan användas i innovations- och utvecklingsprocesser hos svenska tjänsteföretag. En övergripande genomgång av litteraturen kring området ?Service Design? har gjorts.

In the present thesis, we have studied the management control system in Enskede-Årsta-Vantör, one of Stockholm?s municipal districts, with focus on theories about New Public Management (NPM). When NPM was introduced, a number of complications arose. Some of these, along with the district?s solutions of the complications, are described and analyzed using e.g.

Uppsatsen syftar till att belysa rekryteringsprocessen och kanalernas, Sveriges Radio, Sveriges Tele-vision, Mix Megapol och TV4, kriterier samt att få en bild över programledarens yrkesroll, utmärkande drag och erfarenhet av rekryteringen. Problemformuleringen består utav hur programledare väljs, utefter vilka kriterier, hur programledaren upplever sin yrkesroll och erfarenheter av rekrytering, samt vad som utmärker en programledare för underhållningsprogram inom radio och TV, public service och kommersiella medier. Vi har undersökt hur rekryteringsprocessen av programledare inom underhållning för rikstäckande radio och TV går till, och jämfört processen mellan public service och kommersiella medier. Detta såg vi som intressant, då det är en outforskad yrkesroll, som har en unik rekryteringsprocess och vi ansåg det vara tänkvärt att göra en jämförelse mellan kanalerna, public service och kommersiella medier. Under-sökningen består utav kvalitativa intervjuer med elva utvalda rekryterare och programledare i branschen.

The purpose of this thesis is to evaluate whether or not tattoos have an impact on perceived customer satisfaction. We constructed an experiment where a service worker's physical appearance was manipulated. Our result indicates no significant impact of tattoos on customer satisfaction. However, the thesis succeeds to replicate previous findings on the links between physical attractiveness, attitude and customer satisfaction, and creates a ground for further discussion on the subject of tattoos in a professional environment..

This paper exemplifies how the physical environment affects clients? experienced service quality and how companies work with the physical environment. In the empiric study, we conducted a case study and studied two hairdressing saloons. The study showed a connection between physical environment and experienced service quality in the business of hairdressing. Owners of hairdressing saloons perceive that a combination of the personal meeting and the physical environment influence the clients? general impression and their experience of quality.

The focus of this master thesis is the library politics of the French Right wing party the National Front and the debate that followed the application of this politics. This qualitative study is divided into two parts where the critics to this politics represents one side and the adherents the other. The critics are composed by representatives from the French, Swedish and ? to some extent ? international library sector, while the adherent side is made up of politicians from the National Front and their adherents. The empiric material mostly consists of articles published in library, Right wing and daily press.

Fo?rfattarna till detta examensarbete har intresserat sig o?ver hur innovationer kan sprida sig till olika nationer genom exempelvis sma? innovativa verksamheter. I denna forskningsstudie underso?ker fo?rfattarna hur innovationer sprider sig till andra nationer och om innovationsspridningen kan relateras till en internationaliseringsmodell, delforskningsfra?gan grundar sig i Rothwells femte generationens innovationsprocess. Fo?rfattarna har valt att anva?nda sig av en kvalitativ metod, med en deduktiv ansats da?r underso?kningen har sin utga?ngspunkt fra?n teorin.

The aim of this essay is to contribute to a better understanding of the prehistoric site Flyhov in the province of V?sterg?tland, Sweden and its immediate surroundings from an archaeological perspective. The site contains material artistic and ritual expressions from different prehistoric periods, and its long use-history (from the Stone Age until today) shows that the site, and its remains, has attracted the interest from people in prehistory, in modern times, as well as today. With a point of departure in perspectives derived from hermeneutics and phenomenology the essay examines the site?s prehistoric remains, the use of, and the interest directed towards, the site and its remains during different time- and use-horizons and how these horizons have been affected and intertwined with each other, in a manner where earlier material expressions have affected people and their new expressions.

The purpose of the study was from the perspective of young people that has completed a stay at HVB-home. The respondents are between 15-21 years both boys and girls. The basic questions were: How do the respondents look upon this HVB-homes service process? How do the respondents look upon this HVB-homes service contents? How do the respondents look upon this HVB-homes service regarding available information and how the staff is available? What positive and negative experience do they have from their stay at the HVB-home? We also wish to get a picture of what is important to change to improve the quality on this HVB-home. To receive answers to those questions we formed a questionnaire.

The purpose of the study was from the perspective of young people that has completed a stay at HVB-home. The respondents are between 15-21 years both boys and girls. The basic questions were: How do the respondents look upon this HVB-homes service process? How do the respondents look upon this HVB-homes service contents? How do the respondents look upon this HVB-homes service regarding available information and how the staff is available? What positive and negative experience do they have from their stay at the HVB-home? We also wish to get a picture of what is important to change to improve the quality on this HVB-home. To receive answers to those questions we formed a questionnaire.

Syftet med uppsatsen är att följa upp tre svenska bolags syn på hur det praktiska arbetet samt ansvarsfördelningen avseende intern kontroll har förändrats och utvecklats de senaste åren.Det görs en jämförelse över tid av arbetet i vartdera bolaget för att sedan jämföra om arbetet i de olika bolagen skiljer sig åt. Det ska vidare diskuteras vad de eventuella skillnaderna kan bero på.Intern kontroll är den del av bolagsstyrning som syftar till att säkerställa att uppsatta mål inom företagen uppnås samt motverka att fel begås i det dagliga arbetet. Intern kontroll har fått stor uppmärksamhet i media under de senaste åren på grund av att en rad bolagsskandaler har förekommit, både utomlands och i Sverige. I Sverige har bolagsstyrningsfrågorna stått högt på dagordningen under en längre tid. I september 2002 beslutade regeringen att tillsätta en kommission för att analysera behovet av åtgärder som säkerställer förtroendet för svenskt näringsliv.

With 25 countries being members of the European Union, travelling and working in other countries has become significantly easier. But what happens when one culture meets another one in a work situation? More specifically, what happens when French and Swedish cultures meet? Would a Swedish manager lead his team in the same way as a French one would?My question is: What is management philosophy like in Sweden and France? Do the two philosophies resemble? And if not, in what ways do they differ?The purpose of this essay is to find out, by looking at the material used at management courses, what the Swedish management philosophy really is. And then look at whether there are any similarities between this philosophy and the French one. The idea is to examine how management is being taught in both countries, by looking at what management litterature is used at some of the highest ranked management schools in Sweden and France.There have been numerous ethnological studies concerning nationality and cultural behaviour, one of the most important ones is the study done by Hofstede.

This qualitative study involves the implementation of Lean and Kaizen methods in a Swedish service industry. Lean philosophy is based on a method to achieve more with less. In practical terms this means that the use of an organization's resources is improved. The origin of Lean is the Toyota Production System. Now, Kaizen methods give managers and employees a better more efficient system to reach their goals within the organization or company.

En sammanfattning av uppsatsen på maximalt 8000 tecken..