New Public Management i praktiken
En fallstudie i en av Stockholms stadsdelar
In the present thesis, we have studied the management control system in Enskede-Årsta-Vantör, one of Stockholm?s municipal districts, with focus on theories about New Public Management (NPM). When NPM was introduced, a number of complications arose. Some of these, along with the district?s solutions of the complications, are described and analyzed using e.g. Ouchi?s (1977) knowledge/availability matrix. Enskede-Årsta-Vantör has clearly adapted a number of NPM practices, such as competition, focus on measurability and efficiency and output control. The four departments included in the study are all in line with Ouchi?s theory, however acceptance of the control system is of importance. During the last years, centralization, customer focus and behavior control has increased. We conclude that NPM has had a mixed success in Enskede-Årsta-Vantör, however the practice of NPM is not as clear-cut as the literature indicates.