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6803 Uppsatser om Service Level Agreement (SLA) - Sida 44 av 454

Suicidal patients? feelings and experiences of the meeting with nursing staff in residential psychiatric care

Background: Suicidal patients feelings and experiences of the psychiatric service can be a decisive moment of the following treatment. Although suicide is a common problem all over the world we know very little about the feelings that the patients are feeling in residential psychiatric care. Purpose: The aim of this litterature studie was to describe suicidal patients feelings and experiences of the psychiatric service. Method: Literature study was conducted through a search of articles in different databases. The data has been done as an overview and the data has been analysed with content analysis.

Implementation av prototyp för inomhuspositionering

Utveckling av teknik skapar ständigt nya möjligheter men innebär också stora förändringar för företag och organisationer. Mobiltelefoner, surfplattor, bärbara datorer, mobilkommunikation och molnteknik gör det möjligt idag att inte längre vara bunden av tid, plats eller en enhet för att kunna arbeta. Förändringen innebär att en ny typ av flexibla och yteffektiva kontor med inga fasta arbetsplatser blir allt vanligare. Problemet med de så kallade flexkontoren är att veta var eller när en kollega befinner sig på kontoret är inte lika självklart, framförallt om det är stort kontor med flera våningsplan.Målsättningen med detta arbete är att ta fram och implementera en inomhuspositioneringstjänst eller en så kallad Location-Based Service, till företaget Connecta AB. Tjänsten ska göra det möjligt för användare att med hjälp av sin mobiltelefon dela med sig av sin nuvarande arbetsplats i en kontorsmiljö.Resultatet av arbetet är en Location Based Service som gör det möjligt för en användare att med hjälp av en Androidtelefon med stöd för kortdistanskommunikationstekniken Near Field Communcication att dela med sig av sin nuvarande arbetsplats.

Nivåanpassad intensivträning av läsförståelsestrategier : En interventionsstudie i åk 2

The purpose of this study is to investigate whether intensive teaching of reading strategies at an individual level can affect reading comprehension for students in second grade. A quantitative method with quasi-experimental design is used. All students in the experimental class trained on reading comprehension strategies at their particular level five times each. Before and after training a reading comprehension test was made. The reference class did the same test.

Därför onlinevideo : En engagerande historia

The financial crisis in 2008, effected companies around the globe and forced them to change their operational strategies, in order to survive. Companies with international links needed to consider external effects and due to that adapt their strategies on a global level. Demands for goods and service were decreasing and companies could only manage the cost during a recession to not face bankruptcy. Organisations need to reconsider their optimal strategy as this will determine their future outcome when managing a crisis as the one in 2008. British Airways - Air Cargo is a global company with an international network which serves about 80 countries, with about 200 destinations.

Bredbandstjänsternas framtid - En fallstudie av Sydkraft Bredband

Vi fann att hushållen i Norrköping har nytta av flertalet tjänster som i framtiden kan komma att erbjudas via Stadsnet.com. Dock är det är svårt att ta betalt för tjänster som tidigare erbjudits gratis via Internet. Vi ser också att Stadsnet.com som nätverk ger kunden ett mervärde om det i framtiden fortsätter att växa, med både fler bredbandsanvändare och fler Service Providers. I undersökningen med Service Providers fann vi att de intervjuade företagen vill använda sig av portaler så som Stadsnet.com istället för att driva egna portaler..

Transparens i svensk valkampanjfinansiering

Despite the fact that the issue has been discussed for several decades, there are still no rules in Sweden mandating political parties and candidates to disclose received donations. Because of this lack of transparency, Sweden is not fulfilling some of its international obligations and has fallen behind in the international trend to increase the transparency of election campaign finance. The lack of disclosure rules in Sweden has led to extensive criticism, most notably from the Council of Europe´s group of states against corruption, Greco, who criticized Sweden in light of the guidelines on the subject from the Council of Europe. At this writing, a new proposal for disclosure rules is being prepared at the Department of Justice, DoJ. The proposal is to be presented in spring 2013.

Kundservice - En omotiverad kostnadspost? : En studie av IKEA Jönköping

Kundservice har på senare år blivit ett allt viktigare sätt att differentiera sig på konkurrensutsatta marknader. Heminrednings-företaget IKEA har insett detta, men går det att kombinera god service med vad som är deras främsta konkurrensmedel, det låga priset?Det är därför av intresse att utreda om service bidrar till kundlojalitet. Frågeställningar som väckts är; Bidrar IKEA:s serviceaktiviteter till kundlojalitet? Föreligger det skillnader mellan hur mycket de olika serviceaktiviteterna bidrar till kundlojalitet?Syftet med denna uppsats är att undersöka om IKEA:s kundservice spelar en betydande roll för kunderna eller om det endast är en omotiverad kostnadspost, samt att utreda vilken typ av service IKEA bör prioritera i framtiden.En kvantitativ tvärsnittsstudie med surveyansats har gjorts genom en enkätundersökning bland 200 IKEA kunder För att få insikt i serviceaktiviteternas funktion gjordes även en mindre kvalitativ undersökning.Samtliga serviceaktiviteter har ett positivt samband med lojalitet och påverkar därför köpbeslutet till en viss grad.

Likviditetsgaranti ur ett företagsperspektiv

The aim of this paper is to investigate the underlying motifs leading to the decision to appoint a supplemental liquidity provider and how they vary between companies. As the first study of its kind to take on an internal company perspective, the goal was to broaden the knowledge base of the field and lay ground for further studies. The study has been conducted by interviewing companies providing the service, their customers and the stock exchanges which they are traded on. The results show that there are two main motifs for appointing a liquidity provider, 1) Creating conditions for increased trade and 2) Improving the pricing of the stock. There was also a supplemental group 3) Other motifs consisting of the observations that would not fit in any of the main categories.

Ljudreducering av värmepump

This degree project handles acoustic measurements of the heat pump EcoAir 107, made by Enertech CTC AB. The sound from the three sound sources of the heat pump, fan, compressor and four way valve, have been measured to find out how they affect the total sound level of the product.Measures to attenuate the sound level have been developed and tested. By comparing these with the sound of the heat pump, in its original state, we have found out the measures which have best effects.The best attenuating measures came to be: taped openings and holes around the compressor space, isolating the top and the bottom of the whole construction, support of the fan bottom part and shielding of the sound source with a screen at a distance of 110 mmThese measures have been tested together and an average attenuation of the total sound level with 3,9 dB have been accomplished. In the front of the fan where the continuous sound is the strongest, the attenuation was 4,7 dB.This project is meant to be used as a guide by Enertech CTC AB:s during their future developing process..

Internationella bolagsförvärv och fusioner : ? Innebörden av ett Letter of Intent

Dagens affärsklimat ställer höga krav på bolag beträffande strategiska val på en allt mer globaliserad marknad. I uppsatsen föreslås att denna eskalerande globalisering kan vara associerad med bolagens framgång. Internationella bolagsförvärv och fusioner samt de initiala avsiktsdeklarationer som förkommer vid dessa transaktioner blir då centrala faktorer att beakta för bolagen, i sökandet efter förbättrade resultat. Baserat på detta skildrar uppsatsen innebörden av en initial avsiktsdeklaration, närmare bestämt ett Letter of Intent (LOI). Uppsatsen belyser innebörden av ett LOI ur ett strukturellt, juridiskt och praktiskt perspektiv.

Ingår våld i tjänsten? : En studie om upplevelser av att möta våld i sin tjänsteutövning

Our aim was to explore employees' experiences of exposure to violence, threats of violence as well as their experiences of encountering victims of violence and to relate their experiences to Sense of coherence (SOC) and Maslach's burnout inventory (MBI).We sent out a questionnaire to employees at three different workplaces. Our questionnaire included previously validated SOC and MBI questionnaires as well as six additional questions regarding violence. We sought to explore the relationships between experience of exposure to violence and encounters of victims of violence and SOC and MBI. We found that employees with a higher level of SOC exposed to violence or threats felt a higher level of security. In encountering victims of violence we found that employees with a lower level of SOC more frequently experienced indifference, fear and anger.

Service till alla? : Folkbibliotekens roll i de små och medelstora företagens informationsförsörjning - en granskning av tre företagsserviceprojekt

The purpose of this study is to examine and explain why three Swedish public libraries failedin their ambition to act as information services for small and medium-sized firms (SMF). To support this purpose two major assumptions are made:1) Public libraries who plan to run this kind of "business" must act with the same means as "professional" services.2) The service must be adjusted to the information needs of the customer.Based on these assumptions sixteen factors which are crucial to the "success" for this kind of service are presented.Applied to the information services of Lidkoping, Sölvesborg and Västervik, these factors reveal a number of shortcomings and mistakes made by the libraries.To understand this result these information services are seen as parts of a traditional Swedish public "library-thought". It is shown that, fundamental ideas in the way the public libraries are defined, like the responsibility to act in a neutral and democratic way, also characterised the three information services.These ideas together with the opinion of SMF as a "rational" information-consumer resulted in information services who did not meet the information-needs and information-behaviour of SMF..

Det omutbara Sverige? : En studie om korruption på kommunal nivå

Corruption is widespread, and exists more or less in all countries in the world. It is today high on the international political agenda as a result of globalization and is seen as a serious impediment to development. In 2011, Sweden scored 9,3 out of 10 on the Transparency International corruption index which gave the country a 4th place of 182 on the list. This refers to a rather low corruption. Although Sweden is a country with low level of corruption that does not mean that it is completely corruption-free.

Från dykbåtar till ubåtar : Ubåtsvapnets utveckling 1945-1960

From underwater boat to submarine ? The development of the Swedish submarine service 1945-1960 The scope of this essay is the development of the Swedish submarine service during the period 1945-1960. The aim is to answer the following questions:- What kind of new technology did Sweden acquire when salvaging the German type XXI submarine off Gothenburg at the end of World War II?- In what respect did this technology differ from that of the Royal Swedish Navy and did it subsequently contribute to the tactical and operational development?- What tactical and operational development was accomplished between 1945-1960?The timeframe, 1945-1960, was chosen since this is when the analysis of the salvaged type XXI submarine and related effects was conducted. Furthermore, it is also during this time that the Swedish submarine service is beginning to evolve as a result of the new knowledge mentioned above and the experiences made by both the allies and the Germans during World War II.The theoretical framework primarily refers to the theories on naval warfare by Sir Julian Corbett.

Mobbning i skolan ? uppmärksamma, förebygga, motverkaBullying in school - to attend, prevent, counteract

Previous studies have shown that teachers in school are having an insufficientknowledge about the bullying at their own school. These studies are based from pupils point of view at the senior level of the nine-year compulsory school. Based on this literature we became critical and wanted to examine this closer.The purpose of this essay was to find out and to examine how the staff in two different senior level of compulsory school notice, prevent and counteract bullying in their daily line of work. With this essay we hope to get the schools attention and understanding about this existing problem. We have done a qualitative study using qualitative method for collection of data.

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