Ingår våld i tjänsten?
En studie om upplevelser av att möta våld i sin tjänsteutövning
VåldVåld i arbetslivetArbetsmiljöSocial problems and welfareNational insuranceSociala problemSocial välfärdSocialförsäkringLaw and Political Science
Our aim was to explore employees' experiences of exposure to violence, threats of violence as well as their experiences of encountering victims of violence and to relate their experiences to Sense of coherence (SOC) and Maslach's burnout inventory (MBI).We sent out a questionnaire to employees at three different workplaces. Our questionnaire included previously validated SOC and MBI questionnaires as well as six additional questions regarding violence. We sought to explore the relationships between experience of exposure to violence and encounters of victims of violence and SOC and MBI. We found that employees with a higher level of SOC exposed to violence or threats felt a higher level of security. In encountering victims of violence we found that employees with a lower level of SOC more frequently experienced indifference, fear and anger. SOC was found to correlate with the three dimensions of MBI. However, the three dimensions were found to have low covariance.