Strong relationships are something that is really important for companies to succeed with, in purpose to increase and protect their market shares. After major research on the subject, it has been found that variables like exchange of relationship, trust, control mutability, satisfaction and commitment are important in the establishment of measuring a relationship. The purpose with this thesis was to: increase the knowledge on how companies measure, and then consequently evaluate, their relationships. To answer the purpose of the study we chose to do a case study at Stadium AB, which is a retailing concern with a high level of customer contact on a daily basis. The conclusion is that trust most likely is the key variable in measuring relationships.

Vomb meadows is an area well knows for its rich bird life. During the 19:thcentury until mid 20:th century, the meadows were flooded annually in order toincrease the hay yield. The river Klingavälsån situated along the west side of themeadows, used to be a shallow river, meandering across the landscape. In the1940?s the river was straightened and made deeper.

By conducting interviews, studies as well as scanning the current scientific landscape, this paper examines the opportunities of increasing current capacity within the public transportation system in Stockholm with simple financial means for the benefit of the travelers. The paper focuses on the central station of the subway system and how adjustments of processes carried out in relation to the turnstiles could increase performance within areas of interest, given the preferences of the travelers. The theoretical framework of the paper includes models from the field of capacity management as well as theories related to the pedestrian behavior. Applying these theories and models to the collected data, the paper derives some main conclusions. First of, people using the public transportations system, and especially the subway, consider speed and dependability as the most important performance objectives for the caretakers of the public transportation system, SL and MTR to master.

SUMMARYThere was no previous study in what high level dressage riders had for ideas of how to best prepare for their training sessions with an instructor. Neither any study of how high level dressage riders seemed to be more or less susceptible to the instructions from their instructor during their training sessions. If the sport had more knowledge about this, it might result in more riders on a higher level. The purpose of this study was to find out how high level dressage riders are preparing themselves for the best result for an instructor led training session and how they could bring as much as possible instructions from the coach. The two questions of the study were: How are high level dressage riders preparing themselves for a training session with an instructor, practically and mentally, and how can they affect their susceptibility to instructions?The study was carried out both by reviewing existing literature and studies in general education and pedagogy in the riding education, and by a qualitative interview study of six dressage riders who rode on a difficult level at the competitions, during the year of 2009.

The purpose of this thesis is to examine and analyse which effects a service strategy has on the control system of an organisation. The thesis takes a service perspective, and it is assumed that a service strategy gains competitive advantage and that the goal of the service strategy is to increase the customers? satisfaction level. A qualitative in-depth case study was performed on a Swedish beauty company. The organisation?s vertical structure was examined, from central to local level.

The Swedish parliament has decided that Sweden should increase its usage of renewable fuel sources to a level of 50% of the total energy consumption in Sweden by the year 2020. One way to reach that goal may be to increase the usage of stumps as a bio-fuel. In Sweden stump harvesting is possible on about 5-10% of the total harvested area and thus contribute with 1,3 - 2,6 TWh per year. An increase stump harvest doesn't come without its drawbacks for the environment. When harvesting stumps a tracked excavator is used to pry the stumps from the ground and then cut the stumps into smaller pieces.

HIV/AIDS is a chronic disease that has increased and will continue to increase. Most health care workers will one way or another come into contact with it. The purpose of this literature review was to describe factors contributing to nurses' attitudes towards patients with HIV/AIDS. Sixteen articles were analyzed and quality assessed. The results revealed gaps in knowledge among nurses.

AimThe aim of this study was to find out whether Motivational Interviewing can affect people to change their behaviour in form of increasing physical activity. What results do studies conducted at healthy adults using Motivational Interviewing with physical activity as an outcome present?MethodTo fulfil the aim of the study we chose a review process. During the research two data-bases were used, PUBMED and CSA. Studies including participants under the age of 18 or studies where the participants suffered from diseases were excluded.

BillerudKorsnäs is a leading global provider of primary fiber-based packaging materials and on Gruvöns Bruk in Grums, they have chosen to invest millions in the boiler at the facility to increase the total capacity of the factory. This results in the Pulp Flash Dryer at Gruvön being burden more, which makes it important that it is of great reliability and can be run with a high capacity. The reliability of the Pulp Flash Dryer at Gruvön is not as good as one could hope, which leads to reduced availability and production, as well as to increased maintenance costs. There are a number of different reasons for this, but all the casual links are not known.The purpose of this project was to perform a system analysis of the Pulp Flash Dryer to identify bottlenecks and the most critical parts from a capacity- and availability perspective. Appropriate methodology for the system analysis was used and would be used in a structured way to perform the analysis with data from the process and the maintenance system.

We have seen a revolution in the area of communication on a worldwide scale. We begin talking about terms as globalisation, integration and deregulation of the financial market. Companies have been tax planning for decades, the questions is if Internet has made an increase of companies than uses tax planning and which roll Internet plays. It is hard to really pinpoint all the effects of the Internet because of the relatively new area of research. This thesis will take various factors under study such as globalisation, development of the offshore industry and the fight against harmful taxation by the OECD and other organisations in order to describe the effects of Internet.

The dissertation deals with an account of actual problem, which can arise within EMC and power quality. The cause of power interruption and what can be done to minimise the power interruption is discussed. It also includes a definition of planning levels and which factors one needs to have control over to carry out a possible planning strategy and how the local distributions net could be more secure. The electrical net could be secure but no system can be free from interruption.The dissertation examines two distribution transformers: GLA40T1 (Glansås) and T399 in Tranås Energy which don?t have regulators.

In the past decades the level of education of the Swedish population has steadily risen. This paper asks questions about the level of education level among members of the Swedish parliament, Riksdagen. The answers are found by studying biographic data over members of parliament between 1971 and 2006. In 1971 a new riksdag, enkammarriksdagen which consists of one ?House?, was founded.

The water level of Lake Mälaren has been regulated since the 1940?s. A recentinvestigation suggests that the current regulation needs to be adjusted in order toprevent a decline in water level, salt water from infiltrating from Lake Saltsjön,and risk of floodings. In addition to these preventions, the new regulation couldpotentially effect the natural environment and agriculture practices in the lowlands that surround the lake. The new regulation proposal calls for an increase invariations in Mälaren?s water level during seasons, while the annual mean waterlevel will remain the same.

Today?s system to measure the volume in a tank consists of a vertically placed sensor. When a vehicle is tilted the level of the fluid might change and if the volume is calculated based only on the information from the sensor it could result in a incorrect value.This thesis exams a new method to calculate the volume in tanks by using sensor fusion to crosscheck the i formation from the level sensors when the vehicle is tilted. The information is then used to see if it is possible to identify the grade of tilt by the change of fluid level. If the grade of tilt can be measured then the volume can be calculated in a more accurate way.

Voice over IP (VoIP) is a relatively new technology that enables voice calls over data networks.With VoIP it is possible to lower expenses, and increase functionality and flexibility. FromSwedish Armed Forces point of view, the security issue is of great importance, why the focus inthis report is on the security aspect of the two most common open-source VoIP-protocols H.323and SIP, some of the most common attacks, and counter-measures for those attacks.Because of the level of complexity with a network running H.323 or SIP, and the fact that it hasyet to stand the same level of trial as of traditional telephony, a VoIP-system includes manyknown security-issues, and probably at present many unknown security flaws.The conclusion is that it takes great knowledge and insight about a VoIP-network based onH.323 or SIP to make the network satisfyingly safe as it is today, and is therefore perhaps not asuitable solution for the Swedish Armed Forces today for their more sensitive communications..