It has been demonstrated in this study how people working in frontline jobs in service organizations are exercising ?micro power?. The use of ?micro power? is defined as ?to in ones professional role, without objectively defensible reasons, impose sanctions on a customer?. The interviewees are explaining their use of ?micro power? with mood, working conditions, and customers? behavior.

C-essay in political science by Dennis Callejas Gidlund, ht-14. Supervisor: FreddyKjellström.?Great minds think alike. An comparativa study of the Social Democrats and theModerates parties programme 1990-2013.?The purpose with the essay is to examine if the Social Democrats and the Moderates havegotten closer within labor market policies, education policies and also within the view ofmigration and integration.

AbstractEssay in political Science (c-level) by Karin Forsling, Spring 2007A school for the best interest of the child? - The Swedish School System according to the UN Convention on the Rights of the Child.Supervisor: Stig MontinThe purpose of this essay is to investigate how the Swedish governments work with the im-plementation of this convention and what progress has been made. The inquiry of this study is to describe how the changing in the Swedish School System correspond to the national strat-egy for implementation of UN Convention on the Rights of the Child in Sweden and how the political protagonists.I have read some of the most relevant documents from the authorities and organisations work-ing with children?s rights in Sweden and papers and communications from the political pro-tagonists.Since UN Convention on the Rights of the Child was ratified by Sweden in 1990 the work for implementation has been quite successful but there are still lots to do. There are still some problems in School such as bullying, insulting, insecurity and lack of peaceful and harmoni-ous school environment.

The goal of our research is to give the general picture of the attitudes of immigrants to their own integration process into the Swedish society, focusing on the feeling of belonging, satisfaction with the social network, as well as confidence in the future. Moreover, in our study, we investigate a possible relation between the attitudes of the immigrants to the above-mentioned variables and their age and education. The research is based on a quantitative questionnaire investigation, which comprises all Sfi students at level D in the northeastern part of Skåne county. The research shows that the majority are open to the Swedish culture and traditions, keeping, at the same time, their own native traditions. Four out of five think that the Swedish language is important for integration.

AbstractThe name of this essay is: A content analyze of the expanded conception of text ? in the School curriculum?s for the subjects Swedish, Arts, Philosophy, and Religion by Maria Tollstedt (spring semester 2008), supervisor is Heike Graf.This essay is about the expanded conception of text. The theory for this work is the professor in literature Marshall McLuhans theories about Media being extensions of our bodies from the book Understanding Media (1964). The essay also discus and gives examples of definitions of what a text can be. This work examines and analyzes in what way the expanded conception of text implicitly and explicitly is being used in different Swedish governing school documents.

Web 2.0 is a relatively new concept which has made significant progress on the Internet. More recently, corporations as well have begun to get use of the different types of applications that are assigned to the Web 2.0. Organizations are primarily interested in making use of Web 2.0 in two areas: inside the company to increase efficiency and productivity, and from the organization to the customer to improve revenue and customer satisfaction. We have chosen to take a closer look at this last area, as can be seen as a CRM context. Our interest is to investigate how such a context may change by implementing some kind of Web 2.0 technology.

ABSTRACTTitle:Estate agent is a trusted profession - a study of how real estate broker working on Codes of ConductLevel:Final assignment for Bachelor Degree in Business AdministrationAuthor:Mikaela KarlssonSupervisor:Agneta SundströmDate:2012 ? JuneAim:There is a lack of confidence in the branch of real estate which makes me wonder: How do the bransch of real estate work with Code of Conduct to strengthen their confidence? The aim is to describe and analyze how the branch of real estate works with confidence and codes of conduct.Method:I have an qualitative approach in which interviews have been used to collect data and literature studies to collect theoretical information. The collected material have been analyzed from a hermeneutical perspective.Result & Conclusions:To some extent the real estate branch works with the establishment of Codes of Conduct to strengthen the confidence. This is shown by increased transparency to increase customers commitment in the bidding. As confidence has been risen for the part of the process this indicate that Codes Of Conduct has the ability to strengthen the confidence for the real estate as a branch.Suggestions for future research:One topic that is interesting to study is how the real estate brokerage companies could controll their stakeholders to follow the company´s guidelines for social responsibility.Contribution of the thesis:The thesis gives people involved in real estate branch suggestions on how a trust could be built up by working with Codes of Conduct.Key words:Corporate Social Responsibility, Code of Conduct, confidence, real estate broker, the bransch of real estate..

The company is currently in a stage of improvement and has therefore taken the help of students at School of Engineering, Jonkoping University. The current production is batch, production layout is fixed. A bottleneck is created after the first station which leads to large efficiency loss.  The meaning of this report was to provide a layout suggestion with balanced workstations to a new production line. The conditions were that the production line would be one-way, driven by customers order and meet a demand of 40 products per week.

Syftet med studien var att undersöka hur patienterna på en ortopedisk avdelning uppfattade sin postoperativa smärtbehandling och tillfredsställelse med vården. Metod: En enkätstudie med konsekutivt urval gjordes under hösten 2010 på en ortopedisk avdelning på ett sjukhus i Mellansverige. Urvalet bestod av 47 ortopediska patienter, både män och kvinnor, som genomgått operation och enkäten, som berörde hela den postoperativa vårdtiden, lämnades ut postoperativ dag tre. Åldrarna varierade mellan 23 och 82 år. Resultat: Majoriteten av patienterna ansåg sig nöjda med smärtbehandlingen och sin tid på avdelningen.

Today patients are more aware of their rights regarding their own care. They are more informed, more engaged and have more and individual requirements, which leads to increased demands for information and participation increases. The Health Act sets out the patients´ right to participation. Participation increases patient satisfaction with care, promotes healing and increases adherence to health care advise. The patient doesn´t always experience participation in their own care to the extent they wish, which suggests that nurse?s does not always succeed in getting the patient involved.

AbstractPolitical Science, level III thesisSpring semester 2010Author: Emelie AlfredssonSupervisor: Tomas Mitander"A Changed Leadership? - A study of the EU leadership from a institutional standpoint, related to multilateral environmental negotiations"The EU has for a relatively long time considered itself a leader in the environmental policy area as a whole as well as in multilateral environmental negotiations. This study attempts to classify and identify the European leadership with the purpose of relating it to the institutional framework of the Union. The treaties of the European Union decide its ability to act and its institutions the right to engage in different policy areas, the environmental area being the focus of this study. With the recent ratification of the Lisbon treaty this study aims to make out if the type of leadership the Union showed during the Kyoto negotiations has changed with the new treaty, into a new type during the COP-15 meeting in Copenhagen.

Syftet med föreliggande studie var att få en större förståelse för hur några lärare upplevde feedback i sin arbetssituation. De frågeställningar som studien baserades på var: Vilken inverkan har feedback på arbetsglädjen på en arbetsplats, sett ur ett medarbetarperspektiv? På vilket sätt har denna feedback en relation till lärarnas utveckling av sin egen feedbackkompetens? Det metodologiska angreppssättet var en semistrukturerad intervjuguide. Urvalet bestod av åtta lärare. Intervjuerna varade 20-35 minuter.

The purpose of this study is to determine who visits the V Frölunda Library, Gothenbug,what magazines they read and why. The data presented in this thesis are collectedusing four methods: general observation and counting numbers of visitors, interviewswith 202 magazine readers, the completion of 1308 questiomaires regarding approximately350 maghes and interviews with more than 100 library visitors.The data indicates that men are significantly overrepresented among magazine readersas compared to the female visitors. These men are primarily from the white collar sectorof the community. This leads to a pronounced underrepresentation of the blue coIlarworkers. Young people visit the magazine room in the library at a rate about twice thatexpected from the population distribution.Women are primarily interested in magazines dealing with the home whereas men aremore interested in business, cars, boats and sports.

I denna rapport undersöks vilka problem det finns i samarbetet mellan JM Entreprenad AB och dess underentreprenörer. Med hjälp av semistrukturerade intervjuer med arbetsledare och platschefer, från både underentreprenörer och JM Entrepren ad AB, har vi fått synpunkter på vilka dessa problem är, vad konsekvenserna blir och eventuella lösningar på problemen.  Åtta stycken punkter som vi kallar ?teman? i rapporten, har framförts från intervjukandidaterna. Det är punkter som påverkar samarbetet mellan parterna ute i produktionen. De lyder som följer: -     Säkerhet (arbetsmiljösäkerhet-     Lagbas kontra arbetsledare  -     Arbetsberedningar  -     Samarbetet mellan olika underentreprenörer  -     Möten (byggmöte och basmöte)  -     Arbetslivserfarenhet  -     Ändrings- och tilläggsarbeten  -     Tidsplanering  Den insamlande informationen är analyserad och presenterad enligt ovanstående teman med en tematisk analys.

Forskning har visat att vilken typ av kontorsmiljö ett företag har påverkar medarbetarnas välmående och arbetstillfredsställelse. Det har även påvisats ett samband mellan arbetstillfredsställelse och de anställdas produktivitet. Syftet med denna studie är att öka förståelsen för hur införandet av ett aktivitetsbaserat kontor kan upplevas av de berörda medarbetarna och hur de upplever att deras arbetssätt, arbetstillfredsställelse och produktivitet förändrats. I aktivitetsbaserade kontor är alla arbetsplatser gemensamma och medarbetarna väljer arbetsplats beroende på typ av arbetsuppgift. Studien är utförd på ett stort industriföretag i Västsverige som infört aktivitetsbaserat arbetssätt.