Det finns idag få system som ger en god överblick av en restaurangs bokningar och bordsplaceringar. Oftast används papper och penna som ställer till med problem när kunder avbokar, ändrar deras bokning eller helt enkelt inte kommer till restaurangen. Det är även svårt att avgöra huruvida restaurangen är fullbokad eller ej.Denna rapport behandlar utvecklingen av ett webbaserat bordsbokningssystem för restauranger på uppdrag av en restaurangägare i Jönköping. Systemet ska ge en grafisk överblick av en restaurangs bokningar och hur alla bord ska stå placerade under en kväll. Då systemet webbapplikationen ska ha flera användare, som använder olika enheter, krävs det att systemet ska vara plattformsoberoende.Med hjälp av HTML5 undersöks det huruvida det går att göra detta system offlinekompatibelt, då uppdragsgivaren önskar att systemet är åtkomligt då Internetuppkopplingen försvinner.

Den 1 januari 2005 infördes en ny redovisningsstandard för noterade koncernföretag inom EU; IFRS/IAS. Syftet med denna uppsats är att skapa en bild av i vilken utsträckning svenska koncernbolag anpassat valda delar av sin redovisning efter regelverket IFRS 3. 23 svenska koncernbolags årsredovisningar, noterade på den nordiska börsens Large Cap-lista har legat till grund för empirin. Slutsatserna är att koncernerna överlag visat sig vara bra på att uppfylla upplysningskraven i samband med nedskrivningstest av goodwill. Med ett enda undantag har samtliga upplysningskrav uppfyllts av åtminstone 50 % av företagen.

Syftet med uppsatsen har varit att undersöka hur de statliga föreställningarna om en fungerande service ser ut och sätta dem i relation till den faktiska utvecklingen på landsbygden, och även att undersöka alternativa lösningar till hur servicen på landsbygden kan bedrivas. Studien har fokuserat på svenska landsbygder generellt och för att söka svar på syftet har statliga myndigheters rapporter och dokument granskats där insikt har erhållits om hur servicen, något normativt bör vara. Genom metoder som kvalitativ textanalys av dessa rapporter, teoretiska ingångspunkter om landsbygdens nya ruralitet och tillgänglighet samt intervjuer med olika aktörer, dels om nytänkande servicelösningar och dels om landsbygdens servicesituation, sätts politik och praktik mot varandra. Det har visat sig att den politiska föreställningen om hur servicen bör vara ej till fullo överensstämmer med verkligheten. För att planera för en fungerande service på landsbygden krävs ett nytänkande med lösningar som beaktar dagens samhälle och det lokala, flexibilitet och innovationsrikedom..

The purpose of this thesis is to discuss how a Swedish public library approaches their costumers. I will show how a library interacts with their costumers compared to a business, which has a different economic work frame, a building materials supplier. My aim is to pinpoint differences and explore new methods for the library in order to improve their service.The theoretical frame of the thesis is based on Richard Norman's notion the Moment of truth. The moment of truth is the moment when a business has to convince their customer that they offer both the product, proficiency and service that the customer needs. Service encounters at two organizations have been observed and their differences and similarities compared.

The purpose of this study is to examine how the editorial staff from the Swedish radio program Morgonpasset i P3 and the Norwegian radio program P3morgen uses Facebook and Twitter and how they can use social media as a tool in the production. The purpose is also to examine how active both of the editorial staff are on Facebook and Twitter and which kind of language they use on Facebook and Twitter. The radio programs both work under a lot of similar conditions and are both controlled by public service in both countries. To conduct the study qualitative interviews was performed with the web editor Christoffer Malm from Morgonpasset i P3 and the radio presenter Silje Nordnes from P3morgen in combination with a quantitative content analysis. The study was conducted over a limited period of the autumn of 2013.

Since the Chinese economy?s reform in 1980, it has been attracting enormous foreign investments. Many Swedish firms from different sectors such as technology, manufactory production, consumer, service industries and so on, had started their investments in China. China has become the first choice for global manufacturing due to the huge market, continuous economic growth, stable political situation, sound investment environment and the WTO membership. In addition, China's enormous potential in finance, service, infrastructure, telecommunications, wholesales and retail industries will also attract a great deal of foreign capital.

The purpose of this essay was to look at how the Swedish Prison and Probation Service and the Social Service work with children who have parents in prison and what they can do to ease the contact between the children and their parents. In our study we have used different questions regarding parent role, gender, child perspective, contact possibilities and collaboration. We have interviewed six prison officers and five social workers in Skåne. We have also used previously written reports. Our conclusions are that the parent role is affected by imprisonment and more amongst the women than the men.

The goal for this thesis work was to develop Business Intelligence (BI) for an IT consultant company.LexiConsult is an IT consultant company in the Lexicon-group which offers expertise within Office (templates, database, spreadsheets, Outlook etc.) but also SharePoint development and services like support, documentation etcetera.We have investigated the functionality in SharePoint and MS SQL Server and have also evaluated which possibilities these platforms offer in terms of creating a BI-solution for LexiConsults needs. SharePoint offers a variety of different tools and services for BI but none of these where available in the Office365-version which LexiConsult uses. Another solution was therefore suggested where the reports should be published on a web hosting company.We have also studied critical success factors when implementing BI in an IT consulting company.The result is a set of BI-reports developed for SQL Server Reporting Services (SSRS), which the staff of LexiConsult can access via their SharePoint site.The reports are designed for monitoring and analysis of the economy with e.g. key performance indicators, drill-down of the revenue in different aspects such as by time period, per employee, per customer etcetera. The reports provides vital knowledge that can be used for decision support, e.g.

Syfte: Mitt val av ämne härstammar från egna reflektioner och erfarenheter av att bo och leva i USA ett antal år. Jag har successivt insett att det är större skillnad mellan våra kulturer än vad jag hade förväntat mig. Med tre barn i skolan är kontaktytan mot utbildning stor och det går inte att undvika att göra jämförelser. Ämnet för uppsatsen landade i en jämförelse av serviceerbjudanden med skola och omsorg som tillämpningsområde. Syftet med uppsatsen är att med marknadsföring och service management som teoretisk bas beskriva och analysera serviceerbjudandet gentemot barnfamiljer i Virginia och Sverige.

In Sweden, a new feminist political party (?Feministiskt initiativ?) was founded in 2005. The main objective of this thesis is to study the reasons and driving forces behind the establishment of the party, as well as to explain the timing of its foundation in 2005. The theories that are used in the study are focused on the individual founders, and the empirical material comprise in essence of interviews with founders.The study reveals that several individuals, as well as political movements were involved in the process of the party establishment. Various interacting factors influenced the founders to choose the strategy of setting up a political party.

AbstractThe intention of our study was to examine the meaning of home of elderly women and men and how they experience their getting older. We also wanted to see how elderly women and men experience to receive home-help-service in their own home. The study was based on qualitative interviews with elderly women and men. The informants were five women and four men between the ages of 60-84 years. They all had everyday help from the home-help-service.

Abstract This essay is written to answer the questions of why, how and against who employees in the service sector use humour, charm and flirt in the interaction with their customers. The service management research is quite extensive, but despite this the research partly misses studies around why employees tend to act in certain ways while interacting with their customers. To understand the reasons of why they act in these particular ways, we need to know which factors that can be crucial when it comes to the employees? behaviour in these situations. By knowing the underlying reasons of using a special way to communicate with customers, it is much easier to achieve a clearer overview of the subject.

                             Idag väljer fler och fler att jobba med öppen innovation. Öppen innovation kan bidra till större kunskaps-inhämtning, mer kreativitet och mer kundanpassning under produktutvecklingen (Von Hippel, 2005).  För att få en innovationsprocess att fungera effektivt måste användarna av varan eller tjänsten få möjlighet att komma med synpunkter under utvecklingsfasen samt att processen bör hålla god hastighet (Von Hippel, 2005). I en öppen innovationsprocess blandas olika kompetenser och bakgrunder vilket leder till större kunskapsbreddning. När olika kunskaper möts kan de tillsammans utvecklas eller bygga vidare på varandra (Johansson, 2005). Att använda sig av öppen innovation kan bidra till att stärka organisationens ekonomiska resurser (Janssen, Bouwman, van Buuren & Haaker, 2014) (Harhoff, Henkel och Von Hippel, 2003). .

People play games now more than ever before. While the digital gaming industry dominates the market, boardgaming has been living in its shadow. Board games offer a physical tangibility and a social experience that can be found in few digital games. How do we create a tool that further builds upon those strengths? The purpose of this study is to examine the possibility of developing a service that consists of an mobile application and board game events to promote social face-to-face interaction. Focus has been on the social face-to-face interaction in the context of a board game session.

In the aftermath of three high-profile honor killings the social service administrators became strongly criticized for their lack of skills and knowledge when it comes to dealing with honorrelated cases. In order to fix this lack of knowledge and to respond to the criticism from the society, the Swedish government allocated resources to train administrators in social services to improve their knowledge of honor-related violence and know how to handle clients who are victims of honor-related crimes.The aim of this study is to examine how social service administrators perceive their professional knowledge regarding to their work in honor-related cases. How they perceive their competence and discretion in relation to the work of honor-related problems and their perception of what resources the organization has to provide training and skill development in this area. The study shows that the social service administrators experience that there has been a development of knowledge in some areas regarding their work with honor-related cases but that there still exists an uneven distribution in terms of knowledge between small and large communities in Sweden..