Statistics indicate an increase in online shopping. This indication could result in the loss of safety factors for the customer, for example the possibility to physically examine the product, interact with professional store personnel and try the product before purchase ? factors which all could support the customer in her choice of company and product. The purpose of this study is to increase the theoretical knowledge regarding strategies in the area of trust-development between customers and companies. We have chosen to investigate what strategies web based companies apply and how they are perceived by their customers.

How accessible is the city? Is there more factors than merely the strictly physical that affect how accessible the city is perceived? These questions are the starting point of this study. The greatest emphasis, in this study, is placed on the perceived parameters that affect us humans when we move in our cities. Experiences and internal images can change our behaviour and prevent free movement in the city. The result from this study shows that a city can not be seen as fully accessible unless both the physical and the perceived accessibility are fulfilled.

The amount of cargo has since the 1970s increased in Sweden and the road traffic accounts for a large part of the transported volume. In Stockholm County the amount of cargo is calculated to be doubled in size from year 2001 to 2020 which means a greater need for transport is required. Much of these transports are being carried out by haulage companies of varying sizes which acts externally as carriers for their customers. All of this despite a greater awareness, laws and demands regarding environmental performance.The trend shows that the haulage industry in Sweden are moving towards fewer but larger haulage companies, which means that the competition is getting tougher for the smaller haulage companies. Smaller haulage companies and research about their competitive strategies is a neglected part of this industry.

In the essay, the view of mistakes and disciplinary sanctions within the military aviation and health and medical service, are compared. The comparison shows that military aviation and health and medical service could have several points in common on how mistakes may occur, but that the present view of mistakes is different betwen the sectors. The view of mistakes and disciplinary sanctions is explicit within military aviation, and is based on a clear ideology on how mistakes occur, which is characterised of a systematic approach. Within health and medical service, an explicit and unequivocal ideology on how mistakes occur is missing, but, however, there are implicit ideas about infallibility and perfection. The comparison indicates that the view of mistakes is also, possibly directed by a bureaucratic model (instead of an ideology on mistakes), which aims to legitimacy, but that this may happen on the expense of not taking surrounding circumstances into consideration.

In order for a business management to be able to make informed decisions for their companies need enterprise management system regularly checked by internal audits. The aim of purpose with this work was to develop a working manual for integrated internal audits. This was done through a litterature study and interviews with auditors. An in-depth interview was conducted with an experienced auditor to get more understanding and depth of the internal audits process, and how the manual could be designed. Discussions were held with the person responsible for environment, health and safety at Swedspan Hultsfred to adjust the manual to the company?s internal management system.

With starting point in the increasing ill-health in Swedish working life today, in form of for example absence due to sickness and early retirement pension, and the knowledge that the working environment effects peoples health in a big extent, I found it very interesting to inquire into how people within the working life experience health promotion and how this can be developed. A qualitative method was used to receive a deeper understanding for the employees? experiences and data was collected through semi structured interviews with employees on a bank called Ikanobanken, in Älmhult. The result shows, among other things, that respondents find responsibility and the opportunity to influence the learning processes and development important. It also became clear that the respondents find participation, motivation, communication and safety essential factors when related to changes in health behaviours.

Yrket som sjuksköterska innebär ett stort ansvar för såväl patienternas omvårdnad som stöd till anhöriga. Arbetet kräver ofta full uppmärksamhet och engagemang. Syftet med studien var att undersöka orsaker till och konsekvenser av yrkesrelaterad fatigue hos sjuksköterskan. Studien genomfördes som en litteraturstudie där metoden bestod av granskning och analys av 19 vetenskapliga artiklar. Orsaker till och konsekvenser av fatigue som redovisades i artiklarna delades in i kategorier.

Med gallringseffekt menas att träden efter en gallring ökar sin diametertillväxt. Denna effekt har traditionellt tillskrivits den minskade konkurrensen om ljus och näringsämnen mellan träden. En alternativ förklaring till gallringeffekten är att vindpåverkan per träd blir högre i det gallrade beståndet, vilket leder till större svajningar för träden och därmed en ökad diametertillväxt. I studien undersöktes ifall vindens påverkan är en del av gallringseffekten på tall (Pinus sylvestris L). Lokalen för studien var SLU:s försökspark i Siljansfors utanför Mora. Omgivande tätheter av stamantal, grundyta, kronvolym och kronmantelyta beräknades på flera avstånd från varje individuellt träd.

AbstractWork to develop the Eurocodes started in 1975 by the European Commission adopted a program to eliminate trade barriers within the construction area. The goal was to create common European design standards that would replace the member countries' own rules. Eurocodes will replace The National Board of Housing Building and Planning, National Rail, The National Road Administration and other agencies' calculation rules for the buildings structures. The transition to the use of Eurocodes looks like this:Eurocodes set to Swedish standards  between 2002 ? 2007They can be used parallel with national standards 2006 - 2009 The total transition is at the end of 2010/2011.Right now is going on a lot of work for replacement of the existing standards to Eurocodes.  The transition to the new calculations` standards, many construction companies and consulting firms facing a big changes and competitions.

The aim of this study was to examine why young females develop self-harm behaviour. We also wanted to look at the differences between young females born in foreign countries and young females born in Sweden and investigate if there were any differences regarding the reasons for developing self-harm behaviour and the actual extent of the self-harm behaviour within the group. We used a qualitative method and performed interviews with nine professionals that work with young females with self-harm behaviour. To be able to analyse our qualitative interviews we used concepts such as modernity, anomie, safety and cultural differences in the bringing up of children. The results of this study shows that self-harm behaviour is a symptom of excessive anxiety, which can be caused by a number of reasons, such as childhood trauma or great demands in modern society.

Hypertension is one of the most common reasons for visiting primary care. It is one of the most important modifiable risk factors for cardiovascular disease, suffering and death. Lifestyle change, such as increased physical activity is the foundation of treatment of hypertension. Lifestyle change starts as a process in which patients can be helped by a nurse through conscious communication, educate and support increased physical exercise.AimThe aim of this study was to investigate the district nurse´s experiences of interacting with patients with hypertension about physical activity.MethodIndividual qualitative study. Ten nurses from health center were interviewed.

Uppsatsen beskriver upplevelseproduktion med fokus på skapandet av meningsfulla arbetsupplevelser och ledarskap. Denna uppsats har skrivits under vår utbildning på Institutionen för Konst, kommunikation och lärande vid Luleå tekniska universitet. Syftet med uppsatsen har varit att undersöka om upplevelsemodellen Total Experience Management och ett exempel på ledarskap från verkligheten kan kombineras för att skapa en teori för upplevelsebaserat ledarskap.Genom ett induktivt arbetssätt och med Grundad Teori som forskningsmetod har vi tagit fram ett exempel från verkligheten av ledarskap. Vi har genomfört kvalitativa intervjuer med företaget Liveside Safety för att skapa detta exempel. Med hjälp av exemplet har vi modifierat modellen Total Experience Management och anpassat denna för Upplevelsebaserat Ledarskap.

Bakgrund: Varje år drabbas nästan var tionde patient av skador under vårdtiden, skador som hade kunnat undvikas. Detta leder till ett onödigt lidande för dessa patienter och deras närstående. Vårdskadorna beräknas enligt Socialstyrelsen (2008) kosta samhället sex miljarder kronor per år. Operationssjuksköterskor liksom all vårdpersonal har skyldighet att avvikelserapportera händelser som kunnat leda till eller lett till vårdskada. Syftet med att rapportera avvikelser är att dra lärdom och att med riskförebyggande insatser förhindra att händelserna uppstår igen.

The project was made in cooperation with Coffee Queen AB, Arvika. The task was to develop and design a new cooler for the milk to Jura Impressa X9, an espresso machine. The good assistance with staff at Coffee Queen and engineers in China and at KPA in Karlstad led to a solution to the problem. It was a long road to get there, many different concepts was developed. When the day came to decide which concept to work with, the choice stood between two different technical solutions.

The aim of this study was twofold; firstly it sought to describe the human security situation of Roma IDPs and IDPs living in collective centers, secondly it tried to create an understanding for how the human security situation can affect IDPs capabilities to develop. The findings of the study were mainly based on a field study conducted in Belgrade, Serbia for two months. The results of the study were that IDPs in collective centers have a poor human security situation regarding basic income, employment, adequate housing and experienced personal security. Roma IDPs suffer from the same insecurities, but in addition also has poor human security in basic education and personal safety. Their stagnant human security situation proved to be the result of the inability to help IDPs by the actors involved in the relief work.