This thesis has been performed as a part of the Bachelor degree in Industrial Engineering and Management at the School of Engineering in Jönköping. The thesis is written on behalf of Pallco AB, which is an engineering company that performs subcontracting, surface treatment, and assembly of components, mainly in steel and aluminium. The thesis focuses on identifying and analyzing the customer order fulfillment process of three customers at Pallco AB.The main objective of the thesis is to distinguish time differences in the company?s administrative work for each of the three customers. Furthermore, Lean thinking is following as a thread through the whole thesis.

Bakgrund: CSR, det vill säga miljömedvetenhet och socialt ansvarstagande, har på senare tid kommit att stå i fokus och konsumenter ställer allt högre krav på företag. Detta har lett till att fler företag väljer att frivilligt redovisa sociala och miljömässiga frågor i och kring sin verksamhet.Problem: Redovisning av CSR bygger på frivillig information som inte regleras i svensk lag. Istället finns det ett antal standarder och riktlinjer som är till för att vägleda och underlätta för företagen i deras hållbarhetsredovisning. Dessa är emellertid många och denna uppsjö av riktlinjer samt bristen på standardiserade krav skapar därmed stor förvirring.Syfte: Problematiken kring redovisning av CSR ledde därmed fram till uppsatsens syfte. Syftet med denna kandidatuppsats är att klargöra hur större svenska företag bör arbeta för att uppnå en hög kvalitet på sin hållbarhetsredovisning och utifrån detta framtaga bästa redovisningspraxis.Metod: För att uppfylla uppsatsens syfte har ett kvalitativt tillvägagångssätt använts.

On the 1st of November 2010, the statutory audit was abolished for small limited companies. The amendment of the abolished statutory audit includes smaller private limited companies that for two years does not exceed more than one of the two following limits: net revenue of three million kronor, total assets of one and one half million kronor and three employees. The principal rule of chapter 9 section 1 Companies Act remains that a limited company should have at least one auditor. For limited companies included of the amendment has a opportunity to choose bokslutsrapporten instead of the auditor?s report as a proof of quality of the accounting and the financial reporting.

Presently environmental and ethical matters are in the centre of attention and companies producing sustainability reports have become more common. It has also started to become more and more ordinary to assure these sustainability reports by an external part. However, the amount of assured sustainability reports differs a lot between different countries.There can be several reasons for why the companies chose to get the sustainability report assured. Previous studies state that the choice to produce sustainability reports can be re-lated to theories like the legitimacy theory, stakeholder theory and the agent theory. Other aspects that can affect the decision to construct a sustainability report can according to prior studies be different company characteristics and the national culture in the country in which the company is operating.

Sammanfattning Uppsatsens titel: Sustainability redovisning ? en komparativ kvalitetsstudie. Seminariedatum: 2002-01-25 Kurs: FEK 591 Magisterseminarium ? Redovisning 10 poäng. Författare: Markus Håkansson, Martin Sehag och Mikael Ullman Handledare: Fredrik Ljungdahl Företag: ABB, AstraZeneca, Bristol-Myers Squibb, British Airways, BP, COOP, Föreningssparbanken, ITT Flygt, NCC och Shell.

Bakgrund och Problem: Frågan om företags miljöpåverkan och hur de tar sitt sociala ansvardiskuteras allt mer i samhället. Redovisningen av socialt ansvar är frivillig, men efterfrågas iallt större utsträckning av företagets intressenter. Riktlinjer för hur utformningen av detta kangöras har tagits fram av Global Reporting Initiative, GRI, och inkluderar frågor som rörekonomi, miljö, arbetsvillkor, mänskliga rättigheter, samhälle och produktansvar.Syfte: Syftet med uppsatsen är att undersöka och analysera hur några av de störstaklädkedjorna redovisar sitt sociala ansvar. Med utgångspunkt från GRI vill vi se hur välföretagens rapportering stämmer överens med dessa riktlinjer. Vi syftar också att jämföra deolika företagens redovisning gällande socialt ansvar.Avgränsningar: Vi avgränsar oss till att titta på H&M, Inditex och Gap och jämföra dessamed de delar av GRI:s riktlinjer som kallas ?core indicators?.

Background: Non-profit organizations have a large and significant role in Swedish society and Thunberg (2006) choose to express it like Sweden stops without nonprofit effort. But in several non-profit organizations, and then perhaps especially in sports, there exist problems with the economy. Tate (in Vermeer, Raghunandan & Dana, 2009) explains that the audit of non-profit organizations differs from the audit of for-profit companies as they often have differences in culture, organizational structure, financial requirements, accounting standards, financial reporting, financial statements and the auditor's risk environment. While the audit is different, it should also be noted that in the vast majority of non-profit organizations, there are no statutory requirements for audit, but despite this, 99% of all non-profit organizations have some form of audit regulated by their statute (Lunde?n & Lindblad, 2011).

Claw health has been recorded by claw trimmers at trimming in Sweden since 1996, but data was then captured at each AI association. From 2003 data was captured by central scanning and entered directly to the national cow data base at the Swedish Dairy Association (SDA). This reporting was introduced because SDA wanted to be able to use these records to improve dairy cow claw health by breeding. It is desirable with cows that have healthy claws, because poor claw health can contribute to impaired production and fertility. The claw health report begins with some information about herd, claw trimmer, date et cetera and continues with the part where the claw health is recorded. Here the ID of each cow is filled in and on the same row the conditions for dermatitis, heel horn erosion, sole haemorrhage and sole ulcer are recorded as no lesion (blank), slight lesion (/) or severe lesion (X).

External forces have significant impact on organisations. This study analyzes the implications of one type of external forces in aid-focused NGOs through two qualitative case studies where it is investigated if Sida?s reporting requirements have the intended effects: learning and control using a theoretical framework where it is recognised that the requirements may also result in dysfunctional behaviour: decoupling and colonisation. The study shows that when the demands are the result of institutional pressure rather than an ambition to generate learning and control, the demands tend to be unrealistic and the NGOs therefore decouple the formal fulfilment of the demands from the actual activities. It is argued that a partnership, which incorporates trust and dialogue, is a prerequisite, not only for learning, but also control.

External forces have significant impact on organisations. This study analyzes the implications of one type of external forces in aid-focused NGOs through two qualitative case studies where it is investigated if Sida?s reporting requirements have the intended effects: learning and control using a theoretical framework where it is recognised that the requirements may also result in dysfunctional behaviour: decoupling and colonisation. The study shows that when the demands are the result of institutional pressure rather than an ambition to generate learning and control, the demands tend to be unrealistic and the NGOs therefore decouple the formal fulfilment of the demands from the actual activities. It is argued that a partnership, which incorporates trust and dialogue, is a prerequisite, not only for learning, but also control.

On a highly competitive market, quality is an important aspect to take into account, both in terms of goods and services. The Swedish timber market is very competitive and to achieve long-term success focus on the customer, in this case private forest owners, is a prerequisite. SCA Skog AB Jämtlands forest management administration is dependent on the acquisition of timber from private forest owners to fulfil their mission to the supply of SCA's paper and sawmills in Sweden with raw material. To be able to develop the cooperation with private forest owners, the administration investigates their quality management by measuring the customer satisfaction index (CSI). The purpose of the study was to identify a practical and systematic method to handle deviations and suggestions for improvements to achieve a higher customer satisfaction.

On a highly competitive market, quality is an important aspect to take into account, both in terms of goods and services. The Swedish timber market is very competitive and to achieve long-term success focus on the customer, in this case private forest owners, is a prerequisite. SCA Skog AB Jämtlands forest management administration is dependent on the acquisition of timber from private forest owners to fulfil their mission to the supply of SCA's paper and sawmills in Sweden with raw material. To be able to develop the cooperation with private forest owners, the administration investigates their quality management by measuring the customer satisfaction index (CSI). The purpose of the study was to identify a practical and systematic method to handle deviations and suggestions for improvements to achieve a higher customer satisfaction.

I studien har jag ställt frågorna; vad är masskommunikation och hur kan den beskrivas? Vilken väg transporteras en händelse i massmedias infrastruktur? Ambitionen är att undersöka hur masskommunikationen fungerar, därför har tre specifika händelser valts ut för att studeras. Teoretiskt utgår studien ifrån ett mediefilosofiskt synsätt i en postmodern tradition med medieteori av McLuhan, Baudrillard och Bourdieu. Undersökningen har genomförts med kvalitativ fallstudie. Tre händelser har identifierats och kategoriserats i empirisk, definitiv och producerad händelse.

AbstractEffective January 1, 2005 publicly listed companies were obliged to adopt a new financialreporting standard (IFRS/IAS). The objective of IFRS/IAS was to increase transparency andcomparability in financial reports between companies. The authors have chosen to write aboutIAS 40 where the accounting treatment for investment property and related disclosurerequirements are regulated.The purpose of this thesis is to investigate potential effects of valuation of investmentproperty at fair market value for real estate companies at times when market price decreasesand to investigate what an acceptable difference for the valuation could be.To fulfil this purpose the authors have chosen a qualitative method interviewing accountants,property analysts and a credit analyst to obtain a deeper understanding of the problem. Basedata for the thesis have been collected during meetings, telephone interviews and e-mails.Additional data was collected from public available sources such as the internet, relevantprofessional magazines and professional newsletters. The authors have designed a modelshowing how Income and Balance Sheet statements are influenced by changed valuation ofinvestment property.

Bakgrund: CSR a?r ett koncept under sta?ndig fo?ra?ndring med spridda definitioner. Da? det a?r ett frivilligt ansvarstagande skiljer sig rapporteringen a?t mellan olika akto?rer. Kunskap om rapporten fo?r CSR a?r bristfa?llig och beho?ver fo?rdjupas genom studier av karakta?ristika vilka kan pa?verka graden av rapportering.