This report is focused on a research to find out if the Customer Relation Management (CRM) of Quicknet AB works and if their customers are satisfied with it. During this investigation I tried to see if the customers had a need for taking the CRM and use a tool called Social CRM. The report will conclude if the clients of Quicknet think that there is something that can be done in the relation between both parts and how it can be improved. At the same time I am going to build an application which relates to the problems of this report.To solve the problem I am going to do a survey which will include the CRM and also try to find out if the customers of Quicknet share the same thoughts about having a Social Customer Relation Management. Also if this survey shows what the customers think about the CRM, it could improve the relation between Quicknet and themselves. The result from the survey showed two things.

This study is about to see whether the two models representing the strategies of lean production is to use and apply in different companies. The models are structured in two different ways in which one of them is checking the softer elements of lean production in the form of leadership and strategies. This model is called Lesat and is based on interviewquestions. The second model, called "learning to see" is about identifying flows. This, together shall then give an idea of how mature companies are when it comes to a whole in the concept of lean production, and susceptibility to use these models to their respective companies. The study is conducted in two companies, SKF couplings systems and AQ parkoprint.

The aim of this study is to describe and analyse an elderly care team?s prerequisite to anchor a salutogenic perspective and approach in an elderly care team in Kalmar municipality. The study identifies factors that could impede or promote the anchoring and examine how the organisation aims to work in a single direction even if the multidisciplinary team processes a diversity of knowledge, education and abilities. The study is based on qualitative semi-structured interviews from representatives of all professions in the multidisciplinary team; social workers, paramedical professions, nurses and care-givers. The theoretical frame consisted of a translating perspective, leadership and ideas of interaction and power.

The aim of this Master?s thesis is to investigate international students? views regarding information seeking and use of information sources. A further aim is also to investigate the possible factors influencing information seeking in relation to everyday life for international students. Interviews were carried out with eight international students, 20-35 years old from three continents. They were to stay in Sweden for at least five months for the purpose of studying.

Huvudmålet med examensarbetet var att konstruera en utrustning för mätning samt loggning av dieselförbrukning på en buss. Det fanns dessutom en önskan att ett MOST-nätverk skulle konstrueras. Detta skulle användas på 2005 år Formula SAE-bil vid Luleå tekniska Universitet. Olika metoder diskuterades och arbetet resulterade i en prototyp som mäter och loggar både bränsleförbrukning och körsträcka på Luleå Lokaltrafiks bussar. Även ett mindre MOST-nätverk upprättades men med ett icke tillfredställande resultat..

Huvudmålet med examensarbetet var att konstruera en utrustning för mätning samt loggning av dieselförbrukning på en buss. Det fanns dessutom en önskan att ett MOST-nätverk skulle konstrueras. Detta skulle användas på 2005 år Formula SAE-bil vid Luleå tekniska Universitet. Olika metoder diskuterades och arbetet resulterade i en prototyp som mäter och loggar både bränsleförbrukning och körsträcka på Luleå Lokaltrafiks bussar. Även ett mindre MOST-nätverk upprättades men med ett icke tillfredställande resultat.

Ledaren har en avsevärd påverkan på medarbetarens prestationsförmåga ocharbetstillfredsställelse. Stöd är en kommunikationsaspekt som främjardelaktighet, tillfredställelse och prestationsutveckling för individen, menbidrar också till företagets lönsamhet. Första delstudien undersökersambandet mellan ledares kommunikationsförmåga och medarbetarnasprestationsförmåga. Data insamlad i interkulturellt, industriellt företag i sexländer, tre världsdelar (N=2568). Resultatet visar ett signifikant sambandmellan ledarens kommunikationsförmåga och medarbetares prestationsförmåga.Ifrågasätta predicerar medarbetarnas prestation i störstutsträckning i fem av sex länder.

Syfte: Att undersöka vad som utmärker ledarskap i ekonomiska kriser, till följd av den idag aktuella finanskrisen.Genomförande: Empirin har insamlats med hjälp av den kvalitativa metoden. Studien innefattar djupintervjuer med semistrukturerade frågor och tio respondenter från två olika företag inom banksektorn. Utifrån empirin har författarna försökt att dra paralleller mellan ledarnas beteenden och de teorier som omfattar olika ledarstilar.Slutsatser: Utifrån analysen av empirin framgick det att ledarbeteenden i ekonomiska kriser skiljer sig. Dock kan orsaken till det vara företagens olika förutsättningar och struktur innan den ekonomiska krisen. Beteenden som tydlighet, tillgänglighet, delaktighet, samhörighet och minskat handlingsutrymme blev mer utmärkande.

Agile as an idea was created in 2001 through the Agile Manifesto with focus on social relationships, communication and flexibility. This was a reaction to the traditional, hierarchical organization with the goal of restoring balance within organizations in the IT business. Today we can see a transit of Agile from the IT-industry to other industries and areas, such as HRM.There is a challenge in attempting to traditionally control a social idea such as Agile, and there is a lack of empirical studies of the organizational context and its effect on the interpretation of Agile in practice. This study is an attempt to connect Agile to the science of business administration.The purpose with this study is therefore to research the organizational contexts effects on the interpretation of Agile in practice, within IT and HRM. Where Agile is established or well known.To fulfill our purpose we chose social constructivism as our scientifically approach, and conducted 12 in-depth interviews.

This is a qualitative study of high school students? definition of their conception of a ?good? teacher. Its purpose is to provide increased insight for teachers about students? ideas of the phenomenon. The study is based on the reports of six respondents, which was later analysed according to the Interpretative Phenomenological Analysis method (IPA).

What is the relation of image and word, of sentences and pictures? What kind of message does this combination produce when juxtaposed on a single material plane? And how do we read its ?infinite? relation? These are the questions at the center of this inquiry. My main interest concerns the exact nature of the relation between photographic images and textual elements of poetic language when these are juxtaposed in what I call Phototext poetry.The thesis calls into question the conventional reading habits of the conjunction of photographs and texts, and seeks to understand the more complex connections intrinsic to the relation image/word and its material and perceptual play in poetic works. Does a text always ?anchor? the multiple meanings of an image, as Roland Barthes argues? What if the alterations of an image could ?anchor? certain fractions of a poetic, polysemantic textual construct? Is a photograph indifferent to the visual, material permutations of texts that certain contemporary poetic practices produce?I discuss phototextual works and collaborations of various kinds, from Molin fontän [?Molin?s fountain?] (1866) over classic surrealist poetry to language-oriented writing.

Syftet med denna uppsats är att ta reda på hur ledare på en bank upplever att de kan lära och utvecklas som ledare. Detta genom feedback, medarbetare, omvärlden och om­organisationen. Studien är av kvalitativt slag och har ett fenomenologiskt perspektiv. Data­insamlingen gjordes genom sju semistrukturerade intervjuer. Resultatet i relation med tidigare forskning och teorier visar på att när reflektion görs så sker lärande och utveckling.

The purpose of the essay is to draw attention to my approach in relation to a boy I choose to call Emil, and how I can increase my understanding of his behavior. I explore conceivable reasons for why he breaks down so often, especially when other children are given attention. Is he simply unusually egoistic, and to a large degree only able to see to his own interests, or am I overlooking the real reasons for his actions.In order to explain the reasons for Emil?s apparent frustration in sensitive situations, I explore the significance of attachment theory. I argue about possible effects of Emil?s parents? way of describing and guiding him, as well as how I, and my colleagues, risk fulfilling and amplifying negative expectations.As the prime reason for his repeated sense of unhappiness seems linked to a lack of empathy, I explore different ways of understanding this, as well as how I might contribute to fostering compassion.

The Swedish armed forces has for many years educated squad leaders by letting them start their training two and a half months before the soldiers start their training. 2007, this system was used for the last time. I went trough this system myself in 2005 and had a positive experience and when I did my internship I experienced a slight difference in the attitude of the squad leader. I talked with my colleges at the company and they had felt the same. This essay will try to analyse if the squad leaders has lost any of there ability and if so, what could be the cause? To analyze the ability of the squad leader in this essay it will first analyze their ability through the Direct leadership theory, which is the theory that is presently used in the Swedish armed forces.

The aim of this study was to analyze how discourses about domestic violence emerges in policy and practice, and to investigate how those discourses may change from a structural, political level to a local, practical level. The research questions focused how the problem of domestic violence is formulated at national and local level, scrutinizing the different discourses framing and reproducing the causes and solutions of the problem, and also to deduce how different context affects formulations. The empirical material consists of policy plans and interviews with social workers. The findings indicates that the issue of domestic violence is articulated differently on different levels. In action plans on the national level, the domestic violence is formulated within a structural discourse, being a problem on a (gender-) political level, whereas professional social workers recognizes domestic violence as a personal problem within an individual oriented discourse.