The Swedish National Heritage Board (RAÄ) is the agency of the Swedish government responsible for heritage and historic environment issues. During the last couple of years the agency has implemented a new management control system, the balanced scorecard, originally developed for profit driven organizations. Organizations within the public sector have other objectives than profit seeking organizations, and there have been difficulties in applying the balanced scorecard model in the public sector. Therefore we find it interesting to examine the reasons behind these difficulties and believe that some answers can be found in the identification process of the balanced scorecard. Therefore we aim to perform a case study of RAÄ and explain how the identification process of the components of their balanced scorecard can affect further usage of the model as a management control tool.

We have made a qualitative study where we have chosen to interview a number of respondents consisting of ophthalmologists, eye nurses and patients. The purpose of the study was to examine employees' perceptions of patient-related status and treatment and quality, and meaningful participation in the work. The conducted interviews, we then sat in relation to how patients experienced the visit to the eye clinic and their perception of accessibility and hospitality. The result is then compared against the policy of the Title use of internally and we have also tried to explain what is happening with the help of various theorists. Theorist that we made use of is Maslow, Foucault, Deming (TQM) and Herzberg.

In Sweden, the County Administration board is responsible for improving the water quality in lakes and watercourses according to the European Union Water Framework Directive. In Västmanland county, where river Lillån is situated, the County Administration of Västmanland have the main responsibility for the aquatic environment in that area. The knowledge about the different watercourses in the chatchment of river Lillån is today limited. The aim with this study was to evaluate the ecological quality of River Lillån based on water chemistry analyses and benthic fauna investigations. The aim was also for the benthic fauna to compere different samplingsites and sampling methods with each other in order to see how the species composition changes in the river, and to see the advantages and disadvantages with different sampling tecniques.

AbstractAre we always aware of our actions and the affect they have on our environment? With this study we are exploring a phenomenon, called Jantelagen, which have affected the Swedish society for a long time. It is a phenomenon that where brought to life officially in the 1930?s by an author called Aksel Sandemose. We want to know if Jantelagen still exist in the society or if it has faded to the degree that it is no longer in use.

In this thesis the marketing strategies of two public libraries have been explored and studied.The public library of Kalmar participates in the project GÖK which partly is a marketing project. The public library of Kalmar thereby differs from the public library of Trollhättan which is not involved in the project.The main aim of this thesis was to focus on their marketing strategies and see if there were any differences. The thesis was also concerned with the customers and their experiences of the quality of the services offered by the public libraries of Kalmar and Trollhättan, including the customers' perceptions of the operative marketing, and finally if there was a connection between marketing and customer-centered quality. Qualitative methods as well as quantitative methods were used for the collection of information .The preliminary assumption that Kalmar had a more explicit marketing strategy has been confirmed in the study. However, the customers at the public library of Trollhättan were more satisfied with the total quality of the services offered.

This thesis is   focused on identifying and documenting all   electrical equipment, such as devices, power lines / cables, and connectors in the facility and also on presenting a brief   technical description and information of the systems around the reactors.   Furthermore there will be a brief description of LabVIEW - which is a   graphical programming language- and which devices / elements   are programmed. For further notification, I am not   responsible for the programming of the devices in LabVIEW   which I have only used as a tool in my work. The plant   for production of biogas consists of four reactors   of which the third reactor (Lakbädden)   is connected to another reactor (UASB)   where they cooperate with each other.   The reactors are used for producing   biogas in the form of methane gas.The reactors I and II are   connected to, various electrical devices as, flow meters, temperature   sensors, frequency converter and   more.

Wallyfy is planned to be a social webmagazine with a focus on good content, with a quality check and moderation of the published content. The author of the study provides Wallyfy with thoughts and ideas about the website content and functionality. The main problem of the study was to explore what makes good content in social media for the potential users of Wallyfy, also using this insight to provide Wallyfy with directions for making decisions regarding both functionality and content. The theory of the study is being used as a starting point for understanding the phenomenom social media and to easier grasp the problem. The method of the study is based on user- centered thinking in design, where the author seeks to understand the participant?s emotions, values and dreams.

To produce fine fibre wool as a complement to lamb meat production, Merino and Svea sheep are currently being crossbred in the county of Jämtland. The aim of this study was to evaluate growth and wool quality of the first crossbred lambs. In addition, a literature study about nutritional effects on wool production has been carried out. The literature study showed that fine fibre wool should foremost be achieved through directed breeding. Nutritional requirements of the sheep at different stages of production should determine their feeding.

The objective of this report is to present a review of the studies which has been carried out up to days date concerning how temperature affects vegetables physiologically when it comes to their health inducing as well as quality reducing features. The essay therefore starts off with defining what is meant by the terms health promoting and quality reducing features. It then moves on to describe how different subspecies of Brassica oleracea, that is to say vegetables such as broccoli, cauliflower, Brussels sprouts and kale, is affected by temperature. B. oleracea was chosen because the species contains several commercially interesting subspecies and therefore provides a broad field even though only one species is assessed.

Denna undersökning belyste sambanden mellan arbetstrivsel i relation till Locus of Control, chefens tillgänglighet för arbetstagaren och uppmuntran från chefen. Tidigare undersökningar har visat att det finns en positiv korrelation mellan intern Locus of Control och arbetstrivsel. Forskning har även visat att det finns samband mellan olika typer av ledarskap och arbetstrivsel men lite forskning är gjord för att undersöka vilket samband det finns mellan chefens tillgänglighet för arbetstagaren och arbetstrivseln. Av de 47 personer som deltog i undersökningen var alla kvinnor, vilka alla arbetade inom Vård och Omsorg men på två olika arbetsplatser där på den ena arbetsplatsen hade kontinuitet bland chefer och på den andra hade de varit olika chefer under samma period. Studien visade att det finns ett signifikant samband mellan arbetstrivsel och chefens tillgänglighet, LOC, och uppmuntrande ledarskap, däremot fanns det inte någon signifikant skillnad i arbetstrivseln mellan de båda arbetsplatserna.

Gerbera jamesonii is a plant with a large amount of pollen and various flower colours and a favourite host plant for Frankliniella occidentalis. The best growing temperature for gerbera is approximately 20°C. Frankliniella occidentalis or the Western Flower Thrips is a small insect that has become an important pest in greenhouse cultivation all over the world. The high temperatures in the greenhouse are favourable for F. occidentalis.

The choice of harvest date for leys is one of the most important factors affecting the size and quality of the harvest. An early harvest gives a high nutritive value while a late harvest gives larger quantity. Today?s aim to produce high nutritive leys gives early harvest dates both in primary growth and regrowth in northern part of Sweden. The consequence is a growth in the autumn, a "third harvest".The aim of this master thesis was to study the effects of different harvesting systems and their effect on size, feed quality, wintering and economy for conditions in the northern part of Sweden.

Mobiltelefoni och SMS (textmeddelanden) är ett intresseområde på frammarsch. Avsikten med studien var att undersöka om personlighetsegenskaper som självkänsla och locus of control har någon inverkan på vilket sätt människor använder sina mobiltelefoner. Tidigare studier har indikerat att de som föredrar textmeddelanden har lägre självkänsla än de som föredrar röstkommunikation. Ett internetbaserat frågeformulär användes för att undersöka mobiltelefonanvändningen hos studenter vid en högskola i södra Sverige, och då speciellt undersöka tal/text preferensen i relation till ålder, kön och personliga egenskaper. Överlag visade gruppen av studenter (n= 116) en preferens mot att tala (M = 4.5 med text och tala som ytterligheter på en femgradig skala).

According to statistics, a significant increase in sickness has occurred in the public sector in recent decades in Sweden. Human therapeutic professions is the area where the illness is most prevalent. The purpose of this study was through a qualitative method and hermeneutic approaches explore how conscious six social workers in the social services are on stress and how they cope with it. Further it investigates and analyzes how these results affect their daily work.One important result due to stress is that the social workers ability to treat their clients is impaired and they are less able to be empathetic. Inadequacy in the work environment leads to a sense of insufficiency by social workers, and a reduced quality of life.

The goal of this essay was to study if the way gaming review sites presented their review evaluation has any influences the level of product involvement in the users it attracts. The assumption we did during the essay was that there was a connection between user?s level of product involvement and the quality of the community. To test this assumption we started out by performing observations on the comment sections in three gaming news sites which varied in their method for evaluating games. The result of these observations showed a significantly higher community quality in one of the websites.