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6409 Uppsatser om Public service - Sida 60 av 428
BVC-sjuksköterskors upplevelser av arbetet med omsorgssviktande familjer
Many children in Sweden are exposed to maltreatment. Among the purposes of the Child health care (CHC) are to decrease mortality, infirmity and handicaps among mothers and their children, and to decrease hurtful strains for parents and their children. CHC-nurses get critizism for not reporting child maltreatment in high enough numbers to the Social service. The aim of this study was to chart how CHC-nurses finds their work with families suffering from maltreatment. Ten CHC-nurses were interviewed with semistructured interviews.
Internationella biblioteket ? från lånecentral till publikt bibliotek
This master thesis is a study of the Swedish Lending Centre for immigrant literature (ILC), which opened in 1991. The purpose of the thesis is to examine problems and possibilities in the organization of ILC, which has a number of powerful stakeholders. In this study focus has been on the development of the organization, and especially on the planning of the conversion of the non-public Lending Centre to a library open to public (to be called the International Library in Stockholm) that will be inaugurated in May 2000. ILC is governmentally financed, but incorporated in the organization of the public library in Stockholm. Other stakeholders, except the Swedish Government and Stockholm City, are the County of Stockholm, the staff of ILC, and the public libraries that use the Centre's long-distance-lending facilities.
Urshults Knektar : En studie om vad som hände de indelta knektarna från Urshults rotar 1709 till 1718
This essay examines what happened to soldiers from Urshult in military service of Sweden during the diminished power of the country in the beginning of the eighteen century. Information of interest is taken from the soldiers? age, time of service and other annotations of interest that shows to be helpful when examining their fate. First off, this study explains Sweden?s situation during this period of time. To get a grasp about the situation, allotment is explained as well as the most important events in the big Nordic war. This study is based on qualitative content analysis and GMRs are used as its main resource of information and consists of empiric analysis.The result of this paper shows that very few soldiers from Urshult were able to return home alive.
Studenters kollektivtrafik : Studenters preferenser och önskemål på ett nytt biljett- och informationssystem inom kollektivtrafiken i Värmland
Abstract Over the years the consciousness of risk has grown. It?s hard to influence risks, therefore there are guidelines stating that significant risk must be included in the annual report. This paper is a case study; the purpose was to examine how four Swedish listed companies chose to disclose their internal and external risks. Risk is initially described in general sense and then it figures to what constitutes an economic risk.Through a case study of four Swedish listed companies? annual reports we have, through qualitative methods found how the companies chose to disclosure their risks.
En plats att växa på? : Unga konfirmandledare och ledarskapsrollen
The study has shown that retailers in the mid-price segment differentiate their brand through developing a strong company identity around the brand. The personality involves store atmosphere, merchandise and advertising. Larger companies have chosen to lay the responsibility on management level, which facilitates on store level. By controlling the strategies on a central level the company can make sure that the stores are steered in the direction that the company wants them to be steered in, and also that they follow the positioning-concept. The company can also devote its efforts to working with its core value, which is service.
Att göra det oväntade - en utvärdering av marknadsföringskampanjen "Låna dig rik" på ett mindre folkbibliotek
Futurum.kom is a collaborative marketing project with the aim of strengthening the internal organization of Länsbibliotek Sydost, Regionbibliotek Kalmar and the 25 public libraries within the southeast region. The project intends to externally build the brands of the public libraries in Blekinge, Kalmar and Kronobergs län. This thesis is a study and evaluation of the implementation and results of Futurum.kom?s first campaign "Låna dig rik" at a public library. The analysis is based on the following issues:? What goals does the library have with the "Låna dig rik"-campaign.? What is the feedback from the staff's experience of the users in terms of needs and demands?? In which way does the library choose to implement the marketing campaign and what role do the users have in this process?? What is the internal performance of the library's marketing campaign, what was the experience of the staff of the campaign?? What is the external result of the library's marketing campaign?The method is based on a case study of a single library, with a series of interviews and document analysis of written and electronic documents.
Kundens ansvar i serviceupplevelsen : En studie inom marknadsföring utifrån en servicecentrerad logik.
Diskussionen inom tjänstemarknadsföring har länge handlat om att klassificera skillnader mellan varor och tjänster i termer om greppbarhet. Senare forskning har visat på klassificeringens irrelevans och presenterat en servicecentrerad logik, där erbjudandet i sig spelar roll för värdet. Filosofin låter varor och tjänster konvergera och ser till icke greppbara aspekter som relationer, dynamik, utbyte och kompetenser. Teorier har visat att kunden är medskapare av värde tillsammans med serviceutövaren och detta synliggörs i interaktionen. Kundens agerande kan således påverka servicesituationen och upplevelsen, vilket leder till en fråga om roller.
Sociala medier : När kunden själv får välja
In recent years, more and more people have started to live double lives. Blogs, Facebook, YouTube and Twitter have created conditions so that we increasingly live virtual lives on the Internet. The gathering of people in this way entails both risks and opportunities for businesses. This study aims to explain how the phenomenon of social media has affected trade and service companies in a marketing and communication perspective. The idea for the essay came to us after we had observed how different behaviors in companies? concerning social media could vary a lot, and how we felt that this affected our personal view of the brands.
Alternativ hylluppställning ? En studie på Jönköpings stadsbiblioteks barn- och ungdomsavdelning
In this Master we have studied classification system and alternative arrangements of books in a public library. The public libraries in Sweden use the SAB classification system. This system was created nearly a hundred years ago in order to suit the librarians and the Swedish society at the time. Today many library users find the system difficult to understand. This and other factors have inspired a number of libraries to arrange books in an alternative and more user-friendly way.
Nya vägar i en föränderlig tid En fallstudie av ett folkbiblioteks bemötande av idén om utkontraktering av urvals- och inköpsfunktionen
Abstract: In this Master's thesis our aim is to study the situation and process regarding the decision to use outsourcing of the media acquisition function in a Swedish public library. By using New institutional theory, focusing on ways of organising and values in the organisation we are able to analyse this phenomenon. Skot-Hansens theory about three different culture political argumentation schemes, humanistic, sociological and instrumental (or market oriented), gives us the opportunity to place statements and facts into a functional theoretical context. The market oriented scheme is further clarified with the concept of New Public Management. The role of values in the institution, regarding aims and goals is stressed.
Greklands offentliga förvaltning.
The story of the forest - A folded textile wall for flexible rooms in public spacesIn the story of the forest the dragonfly is spinning yarn shiny as the sun. In the story of the forest almost everything can happen and almost everything is also happen there.Inspiration from Lennart HellsingThe goal in this exam work was to create a calm, playful space for children in public spaces. A place where children can hide and relax without being disrupted by the surrounding, a place where their imagination can grow and take place. The goal was also to make a flexible space for public spaces that could be used in different ways. Today many libraries want to be more than a library, they will work as a meeting place and you can find several activities to join in.
Nelson Garden AB : analys och förslag baserat på Service Management Systemet
Title: Nelson Garden AB ? Analysis and recommendations based upon the Service Management System
Course: Business Leadership within horticulture and agriculture.
Author: Annika Kirilov
Tutor: Carl-Johan Asplund
Examiner: Anders Kristoffersson, lecturer within business economics, LTJ- faculty, SLU Alnarp
Keywords: Bröderna Nelson, Nelson Garden, Service Management System, marketing, customer service, retailer
Aim: Explore how Nelson Garden AB manages to reach out to customers through positioning of their own labels, when they as a manufacturer are partly dependent on the competence and sales skill of retailers.
Methodology: E-mails were sent out to 6 different companies with a proposition for participation. Of those companies that gave a positive answer the most suited company for the diploma work was selected. Thereafter, a contact was established through telephone with the CEO of the chosen company and relevant questions to him were formulated. The second time of contact the first interview was held and half of the questions were answered.
Normbrytande beteende : en studie av uppfattningar och resonemang hos kuratorer på högstadieskolor
The purpose of this paper is to investigate how staff at secondary schools are thinking and reasoning about notifications to social services based on norm breaking behaviors in students. To find this out five qualitative interviews has been made with counselors in two public schools and three private schools in Örebro län. The results show that there is no clear definition of what norm breaking behavior is which making the reasoning difficult. There are clear procedures for the staff to dealing with norm breaking behaviors but they do not know when they will be applied. The decision to report behavior to the social service is usually not taken individually, it is a result of several people?s views and experiences.
Den svenska ledarskapsmodellen : Förändringen efter införandet av new public management
Det har gjorts studier om den privata sektorn som visar på att svenska chefer anammar globala managementmodeller utan att reflektera över vad detta kan ha för konsekvenser. Det har visat sig att effekterna av detta har varit att vi rört oss bort från den svenska ledarskapsmodellen trots att den framstått som framgångsrik.I denna uppsats har vi identifierat centrala drag i det svenska ledarskapet, dessa är maktdistans, delaktighet och konsensus. Vidare har vi undersökt vad som har hänt med den svenska ledarskapsmodellen i den offentliga sektorn och om den har förändrats efter införandet av New public management med hjälp av de centrala dragen. Vi har valt att begränsa oss till förskoleverksamheten och förskolecheferna i Stockholms kommun. Teorierna vi har utgått ifrån är den svenska modellen, den svenska ledarskapsmodellen och New public management.Vi har utfört en kvalitativ tvärsnittsanalys där vi intervjuat fem förskolechefer som leder och samordnar arbetet på förskolan.
Offentliga rum och utsuddade identitetsbegrepp : en resa mellan det virtuella och det fysisika i tid och otid
Trough a literature study based on both philosophic and objective fact this essay is taking off in the meaning of public space. It investigates how the information society and its virtual world are affecting the idea and use of public space in the city. The city and the actual world have developed from the traditional meeting between people while the virtual world is based on flows of information. The information flow has expanded through the Information and Communication Technique (ICT). ICT covers among others Internet, mobile phones and computers.