Användbarheten av IT-system förbättras ständigt och företag har fokus på att förbättra sina IT-system som företagets kunderna använder då det leder till fler och nöjdare kunder. Annorlunda ser det ut för interna IT-system, alltså datasystem som används av medarbetare och som ska förenkla arbetsuppgifter, effektivisera arbetet eller även möjliggöra att utöva arbetsuppgifter vid en arbetsmiljö på distans. Användbarheten av interna IT-system står inte lika mycket i fokus som användbarheten av kundcentrerade system och istället för att åtgärda brister i användbarheten tvingas medarbetarna att lära sig hantera IT-systemets brister.Utgångspunkten för arbetet var funderingarna över vilken betydelse användbarheten har för ett företag när det gäller interna IT-system vid en arbetsmiljö på distans. Ansatsen var att undersöka om användbarhetsproblem i praktiken leder till att användarna upplever ett IT-system som dåligt i den särskilda situationen av ett arbetsmiljö på distans. I en fallstudie utvärderades ett IT-system som används av försäkringsombud som arbetar på distans med hjälp av en enkätundersökning och användarintervjuar samt hierarkiska uppgiftsanalyser.

I och med vårdvalets införande, dvs. att patienterna själva fick bestämma var de skullefå sina basala vårdbehov tillfredsställda, har primärvården i Västra Götalandsregionen öppnats upp för privata aktörer. Från att ha agerat på en starkt reglerad marknad har de offentliga aktörerna nu blivit konkurrensutsatta. Studien behandlar vårdvalets påverkan på styrningen inom den offentliga Närhälsan utifrån ett New Public Management-perspektiv. Genom kvalitativa intervjuer med totalt fyra vårdcentralschefer och två primärvårdschefer visar denna studie att styrning av den offentliga Närhälsan i den uppkomna konkurrenssituationen har lett till ett marknadstänkande i linje med New Public Management-teorin.

Med termen New Public Management, NPM, vill samhällsvetenskapliga forskare beskriva den våg av organisationsförändringar inom offentlig förvaltning som svept över västvärlden de senaste cirka 30 åren. Den här uppsatsen undersöker hur frivårdsinspektörer inom den svenska kriminalvården upplever sin arbetssituation utifrån förekomsten av NPM-principer. Fem frivårdsinspektörer intervjuades utifrån tre temata som är kopplade till NPM - mål, kontroll och utvärdering. Undersökningen visar att verksamheten tycks ha förändrats påtagligt under den tid intervjupersonerna arbetet inom kriminalvården och att dessa förändringar kan kopplas till uppkomsten av NPM. Delar av arbetets organisering beskrevs som positiv för såväl kriminalvårdens anställda som för dess klienter.

I denna rapport har vi undersökt hur utvecklarna tagit hänsyn till användbarheten för slutanvändarna vid utvecklingen av ett säkerhetskritiskt system. Resultatet erhölls genom en empirisk fallstudie på två företag som utvecklar säkerhetskritiska system. Datainsamlingen bestod av intervjuer med personer som varit delaktiga i och har kunskap om utvecklingen av systemen som ingick i vår fallstudie. Sedan analyserades insamlad data mot teori inom Människa ? Dator ? Interaktion (MDI) samt teori om säkerhetskritiska system.

This study was a final thesis, for the bachelor program in civil engineering at theUniversity of Uppsala, which was made on behalf of Riksbyggen in Uppsala. Acomparative study of two stain renovation methods; tradition pipe replacement andrelining was done with an environmental perspective. A simplified life cycleassessment (LCA) was done according to the International Organization ofStandardization (ISO) with the LCA tool Eco-indicator 99, in order to be estimate theimpact on the environment. LCA is a method that follows a product or a system?from the cradle to the grave?, which means that all the environmental impact over alifetime is considered.The work was executed by using a stairway with nine apartments in a house called?Uppsala Hus 9? as a reference object, which was provided by Riksbyggen.

Purpose ? The purpose of this study is to develop a work method to be used by manufacturing companies that are interested in updating which items that should be presented in the materials exposure. To fulfill the purpose an investigation has been conducted to decide which aspects are important to consider and how the aspects can be used to determine which items that should be presented in the materials exposure. Methodology ? To fulfill the purpose of the study, the method has been based on an abductive approach where theory has been layered with empiricism. The main method within this study has been a case study at Volvo Powertrain AB in Skövde with a materials exposure as the analytical unit.

This thesis examines how knowledge management professionals use trust as a component in the creation of knowledge management systems, and what methods they use for building trust.Adopting a grounded theory approach, interviews with 8 knowledge management professionals active in different industries served as the base for an analysis that identified trust to be the single most important common factor in the data. The concept of trust used by the informants was identified as relating to the knowledge management system itself, rather than other users, employees or groups in an organisation.Building trust, the KM-professionals mainly focused on three methods: simple solutions, system superiority, and implementation security. Using these methods, the KM-professionals seek to ensure system trust by creating opportunities for users to obtain positive experiences of using the system, and thereby generate a foundation for a trust-based relationship between the user and the system..

Transport is an important aspect to take account in efforts to achieve sustainable tourism development. If we do not change our behavior regarding travel, the consequences will be significant for the environment. This study examines the various transport operators on the two Swedish ski resorts if their websites and marketing are different from each other in the mode selection. The destinations are Åre and Hemavan Tärnaby. They studied modes are two Swedish airlines, two train companies, three bus companies and three taxi companies.These corporate websites are studied with a content analysis in which the results of the keywords that have been developed are scored according to different categories.

The purpose of this master?s thesis is to study attitudes and standpoints among a few librarians towards literature with state supported distribution provided by the Swedish Arts Council. By qualitative interviews with librarians at five different public libraries, the thesis examines which attitudes that flourish concerning the titles, how the circular of books is treated, where the titles belong on the literature map and if the system is producing a standardisation of this literature and if the conception of quality is relevant. We also study how the librarians relate to intentions of the Swedish Art Council with the distributed titles and how they regard their availability. Our theoretical framework is based on Hans Hertel?s model of five literary circulations and Theodor W.

Emhart Glass is the world?s leading manufacturer of equipment, controls and components to the glass container industry. The goal of this project has been to identify improvements and propose cost saving solutions when moving one of Emhart Glass work cells in Sundsvall. The changes shall result in improved work environment and increased product quality. The method contains value stream mapping, concept selection and P-FMEA and complies with Emhart Glass goal to become a more Lean focused business.

During the past 10 years Sweden has updated its penal code for sexual crimes twice. Despite this few are convicted for the crime of rape in Sweden. As the majority of perpetrators being male, this is a problem concerning women?s rights to respect for their bodies and personal integrity. A possible explanation, and this study?s point of departure is a potential discrepancy between the intention of the law and the interpretation of the same as the Swedish legal system rests on a foundation of legal positivism.

The purpose of this master´s thesis was to investigate the role and function of the annual reports of public libraries: for what purpose are they put together and how are they evaluated and utilised. The study presents different views on the structure and content of library annual reports. Focusing on a specific public library and its municipal administration, the authors identify and describe problems and possibilities regarding the library annual reports. The study also provides a general view of their occurrence, their addressees and the importance attached to them.In a review of current literature on accounting and activity reports the authors place the annual reports of public libraries in a wider context. The study also presents two current models of performance measurement - the Intangible Assets Monitor and the Balanced Scorecard - which were developed in the private sector, and the authors discuss their relevance when applied to public libraries.Data were collected both in interviews and by means of a questionnaire.

Denna rapport tar upp problem med revisionskontroll i realtidsbaserade kollaborativa system. Enligt Fan & Sun (2012a); Fan & Sun (2012b) behöver man bryta kraven som definerar realtidsbaserade system för att uppnå detta.Den stubbaserade lösningen som beskrivs i rapporten lyckas minska antalet fel i testfallen som utförts i fallstudierna. Genom att implementera personliga editeringsflikar och stubbar är det möjligt att ha revisisionskontroll i ett realtidsbaserat system. Dock för att detta ska vara effektivt och användbart bör detta endast användas i specifika fall och med noggrann granskning.Fallstudien som genomförts visar inte på några imponerande siffror men en förbättring är fortfarande möjlig vid specifika fall..

As public libraries in Sweden receive the bulk of their budget from local government funding, which has stayed static or, at best, seen small increases, libraries have been faced with inadequate resources with which to satisfy increasing expectations from users. As few libraries are over-funded in the first place, ways may have to be found to combat this situation. The aim of this Masters thesis is to examine alternative sources of funding for Swedish public libraries, and my main focus of interest is that of sponsorship. The method used is a literature study combined with an empirical study, in which interviews were conducted with five persons each with long experience of working with public libraries. The literary study deals with the concept of sponsorship, and the motivations for companies to sponsor are also examined.

This essay focuses on the term usability while conducting a user centred system design. Usabilitymeans to what extent a user can use a product to achieve effectiveness, efficiency and satisfaction.Development using a user centered system design means that knowledge about the end-users andit?s opinions becomes a crucial part of the development process. The question of this essay is if usinguser centred system design will lead to good usability.We used methods from a user centered system design point of view while developing an applicationfor a Swedish bookstore company called Bokia AB. This included user and task analysis following by aclose relationship between the developers and end-users by using sketches and showing themprototypes of the system while collecting feedback.After concluding our case study we determined that using methods from user centered systemdesign could be used as a great tool to further improve the usability and to improve an applicationssuccess chances..