Syfte: Syftet med uppsatsen är att identifiera skillnader i uppfattningar om lojalitet mellan kunder och personal i ett tjänsteföretag. Teori: Teorin baserar sig på lojalitet och är hämtad från Barroso och Picon (2012). Det centrala i teorin är flerdimensionellt begrepp av lojalitet. Vår teoretiska modell är fullt testbar. Metod: En kvantitativ metod har använts under denna undersökning. Det har samlats in data från personal och kunder genom elektroniska enkäter.

The aim of this study is to examine the language, used in parts of The day care report of 1968 (?1968 års Barnstugeutredning?). The day care report of 1968 was a public investigation appointed by the cabinet intended to prepare new policies on the part of the Swedish state.  I focus on the change, which can be assumed to have occurred, when replacing the names ?day care? (?dagis/daghem?) and ?kindergarten? (?lekskola?) with the name ?preschool? (?förskola?).

Suicidology deals a lot with taking into consideration significant symptoms, risk factors and establishing causal relationships which inevitably are very important for suicide prevention. But do we understand the suicide attempters better thereby? The aim with the study is to elucidate the meaning of the lived suicidal experience that is expressed by participants on an Internet forum. Ten participants' texts which concerned own suicidality were chosen out from this Internet forum and were analyzed and interpreted on the basis of a phenomenological hermeneutical method inspired by Ricoeur (1976). The result established twelve themes that with the aid of Heidegger (1993) and Derrida (1978, 1991) led to that the following conclusions could be drawn about the meaning of the suicidal lifeworld: suicidal concern and care in itself reduces the sense of identity, practical suicidal doing in itself reduces the world, sense of identity is more affected by the future than the present and the past, the death is escaped from through a calculating determination to have the death at one's disposal, inability to turn away from the death increases oscillating between states of emotions, the surrounding world's requirement to avoiding death becomes to a compulsion to isolate one self; and finally: to both feel anxiety in front of one self's own death and dread when escaping from it..

This is a qualitative study made to find out individuals experience of life in the residential Kronoparken in Karlstad. The study is a part of a municipality supported project aiming to find points of improvement and work for the area's development. This study is a first step to hear in what way the residents themselves describe their neighborhood and their lives. A total of thirteen people participated in focus groups with semi-structured interviews as data collection and the study was based on an availability sample which in this case meant that citizens of the residential Kronoparken were asked to participate. Data were analyzed through thematic analysis and in the analysis three themes appeared that summed up what the participants talk about and emphasized most: a divided area, anticipation and valuation as well as a comfortable and healthy every day living.

The purpose with this essay is to find out the role of mythology in history in Swedish elementary schools to day. The questions I used to fulfill the purpose in my essay are these: How is the relationship between the school subject history and northern mythology, (what is myth, what is history) how does history and myth being linked together? And How is the practical use of northern mythology shaped in to days school, How does the teacher form the education in northern mythology and what controls it? The method I used was an interview, a case study and a literature study, based on the didactical questions how, why and what.The mythology is motivated by the guidelines and goals, set up by the Swedish government, and is supposed to give the student history knowledge and thereby help the student to build up their identity. It is also supposed to give knowledge about the Swedish and Nordic cultural heritage. The role the mythology has is to support the history education.According to the interview in this essay the northern mythology is given a central place in the education in the Swedish elementary school today.

Purpose: The purpose of this study is mainly based on teachers and students attitudes towards multiethnic youth language in primary school. The study will answer two questions; what are teachers and students attitudes towards multiethnic youth language used among young people? And what significance does the multiethnic language have for its identity? This study will also research whether the slang shows signs of group membership.Method: In order to investigate this, five structured qualitative interviews were made with fifteen teachers and pupils from primary schools. The study is based on the participated teachers and students attitudes views of the multiethnic youth language. This study cannot give an overall view of the teachers and students answers of the languages that are spoken among young people.Result and conclusions: The result of this study showed that multiethnic youth language is used mostly among children and teenagers growing up in multilingual urban neighborhoods in south of Stockholm.

The purpose of this study is to investigate the primary motivation for studying abroad among students at Södertörn University, and also examine how the time studying abroad will affect the students on a personal level. The essay is based on a qualitative approach of ten interviews with students who have already completed an exchange program. With the help of the theoretical concepts of push and pull factors, motivation categories, human capital and previous research, the results and analysis showed a coherent pattern. It turns out that the majorities of students are primarily motivated by the opportunity to enjoy a nice nature, new environment and get to know new people. The time studying abroad mostly contributed to the student?s personal development and also gave an understanding of other people and different cultures.

During the 1960s and 1970s an increased interest in Native Americans can be seen in Sweden, e.g. through the establishment of organizations such as the Indian Club of Sweden. The aim of this thesis is to study the portrayal of Native Americans and its role through Albin Widén, a Swedish author, ethnologist and member of the Indian Club, and his non-fictional works on the Swedish migration to America, Swedish-America and Swedish contacts with Native Americans. The study is divided into four parts. The first part looks at the portrayal of the Native Americans in Widén?s writings, in comparison with Euro-Americans? and Europeans? traditional stereotypic images of a good and a bad Indian.

The aim of this study is to examine the language, used in parts of The day care report of 1968 (?1968 års Barnstugeutredning?). The day care report of 1968 was a public investigation appointed by the cabinet intended to prepare new policies on the part of the Swedish state.  I focus on the change, which can be assumed to have occurred, when replacing the names ?day care? (?dagis/daghem?) and ?kindergarten? (?lekskola?) with the name ?preschool? (?förskola?).

Vårt syfte med denna uppsats är att ta reda på vilka nyckeltal som de undersökta företagen använder och hur de ingår i företagens strategiarbete när det gäller personalbefrämjande åtgärder. Vi har konstaterat att personalbefrämjande åtgärder och nyckeltal ingår i strategiarbetet hos de undersökta företagen. Företagen ser sin personal som en resurs värd att vårda. Vår uppfattning är att det lönar sig att satsa på en frisk och välmående personal som i slutändan ger lönsamhet för företagen.

Denna uppsats är allmän och offentlig handling.Författaren har upphovsrätten och uppsatsen får intebegagnas annat än för enskilt bruk utan författarens tillstånd..

The aim with the study is to get an understanding of why pupils read literature in upper secondary school from four Swedish teachers´ thoughts and attitudes towards fiction in upper secondary school. Some of the theoretical starting points that lay as a foundation to the study are Lpf 94, the curriculum for Swedish and different literature oriented researchers as Lars-Göran Malmgren´s subject construction, Louise M. Rosenblatt´s transaction theory, Jan Nilsson´s view on fiction as a source of pleasure and a source of knowledge and Gunilla Molloy´s dialectal questions. To reach the aim in question qualitative interviews with four Swedish teachers in upper secondary school were carried through. The result shows that the teachers see the literature?s part in school as meaningful and claims that it deserves to have an even higher value in all subjects, not only in the subject Swedish.

This study aims to examine how the students ethnic background affects them in their social relationships at school. The main research questions in this study have been: How does the ethnic background of students affect there social relationships with their friends at school?How does the identity creates and develop in the context of social relationships? What significance does the language that is spoken hold in the social relationships of the childrenThe main research questions have been investigated based on the students perspective, where the two main methods were individual interviews and observation on the schoolyard during recess. The interviews and observations where carried out at eight informants with three different ethnic backgrounds. The three ethnic backgrounds were Swedish, Somali, and Syrian.           The results of the study showed in the interviews that no one of the informants differentiated themselves from their friends who came from different ethnic backgrounds from which they did, they did not categorize themselves based upon their ethnicity.

Syftet med denna undersökning har varit att ge kunskap om hur personal och intagna förhåller sig till, och ser på varandra, på en svensk anstalt med omfattande säkerhets- och kontrollarbete. Distansen mellan personalgruppen och gruppen av intagna har varit en mycket viktig faktor, och de problem som kan uppstå med olika grad av distanstagande har undersökts och analyserats. Undersökningen är av kvalitativ karaktär och deltagande observationer har tillämpats som främsta metod. Två intervjuer med personal i arbetsledande funktion har genomförts för att öka generaliserbarheten samt förståelsen för observerade fenomen. Kommunikationen mellan personal och intagna har utgjort en annan mycket viktig del i studien.

Studien är kvalitativ med en hermeneutisk utgångspunkt och insamlingsmetoden är semistrukturerade intervjuer. Studiens syfte var att belysa hur personal inom barn- och ungdomspsykiatrin uppfattar självskadebeteende och insatser hos barn och ungdomar samt vilka överväganden de gör vid val av insatser. Frågeställningarna var: hur uppfattar personal inom barn- och ungdomspsykiatrin självskadebeteende, hur uppfattar personalen de insatser som barn- och ungdomspsykiatrin erbjuder barn och ungdomar med självskadebeteende och vilka överväganden gör personal inom barn- och ungdomspsykiatrin i val av insatser till barn och ungdomar med självskadebeteende? Resultatet tolkades med hjälp av Moira von Wrights punktuella och relationella perspektiv. Resultatet visade att självskadebeteende är ett beteende med flera orsaker där ångest och relationsproblem är mest framträdande.