SYFTEUndersökningens syfte är att skapa förståelse för vilka kvalitetsdeterminanter som är betydelsefulla för den kundupplevda tjänstekvaliteten på Internetbaserade handelsplatser. PROBLEMVilka determinanter beskriver hur kunder upplever tjänstekvalitet på detaljhandelstjänster som utförs över Internet? METODEfter genomgång av de tjänstekvalitetsteorier som finns idag inom tjänstemarknadsföringen visade det sig att det saknades modeller som beskriver teknologibaserade tjänster där kunden använder sig av egen utrustning för att handla på Internet. För att få en bredare teoretisk bas tillämpade vi därför även teorier från den mer tekniska disciplinen HCI. Med detta som grund samlade vi genom 33 djupintervjuer, med personer som handlat varor en eller flera gånger på Internet, in åsikter om och redogörelser för vad dessa kunder upplevt vara tjänstekvalitet då de handlat på Internet.

The thesis aims to increase our understanding about parents reasoning about the elementary school choice by studying which factors parents perceive as important during the decision making process and also by giving meaning to Pierre Bourdieu?s concept of capital through the parents perspective. The empirical material comes from seven BNIM-interviews made with parents, which has been analyzed according to the thematic field analysis.The results show that the parents are not especially concerned about making an active school choice. Stability, closeness, friends, rumors, development and adaptability to the reality are the factors that are perceived as the most important in the decision making process. The school choice has a limited meaning as an investment in social capital, from Bourdieu?s perspective.

In organizations today Corporate Social Responsibility (CSR) is becoming a common means to try to gain legitimacy and credibility for their business. A successful CSR strategy has the potential to generate positive outcomes for a company and reaching out to stakeholders about the corporation?s contribution in the field is an important part of the work. In this study I examine how the employees at Max Hamburgare receive the corporation?s efforts within sustainability, how it is perceived and what this means to the employees.

This paper investigates the internal product costing system in one of the Swedish banks with the purpose to evaluate the quality of its product costs and possible implications on decision making. The study shows that the current system distorts product costs by, among other things, using relative allocation of costs and time and by allocating all costs to individual units of products. We therefore propose an alternative product costing system, which mainly draws on ABC theory but is also adapted to the specific needs of service companies and of the Bank. This proposal is intended as a solution in this particular case and not to be generalized in other contexts. We hope however to add to the understanding of why more complex costing systems, such as the ones based on ABC theory are, according to previous studies, not widely used in practice.

The purpose of this paper is to study how Swedish CFOs perceive that the requirement for companies to issue quarterly reports affect business operations in the company. The fact that it is regulations on the Stockholm Stock Exchange, and not the law, that requires companies to issue quarterly reports makes Sweden unique in Europe. The paper is based on interviews with CFOs from 32 companies quoted on the Stockholm Stock Exchange. The major finding in the study is that a majority of the CFOs perceive that the pressure for short term results, created by quarterly reports, affect their work and the investment decisions made in the company. Also CFOs feel that the market over interprets the information given in quarterly reports.

ADHD has for a long time been perceived as something that affects children and grows away with time. American psychiatric association state that ADHD may appear differently with adolescences and adults than with children. That could lead to misunderstandings and exclusion by adults and adolescences with ADHD at work life amongst other situations. This report investigates that exclusion and tries to find what information that needs to reach certain target groups to prevent it from happen.The works focus is text design, a part of information design, and looks firstly at the factors that make good information material. Then I investigate if there is a need for more information about ADHD within working life and if so what it would contain.

In this essay i present a study on political learning of a minority ethnicity whose political history in the institutional form began in 1993. The ethnicity in question is the Sami?s and in 1993 the Sami Parliament was established. The establishment of the Sami parliament radically changed the preconditions for political work. Sami politics came to be pursued in an organized manner in the form of a public authority and democratically elected units.

This master´s thesis is a comparative study of the importance of eight factors suggested in the literature to be related to the perceived utility of the service Book a librarian (Swe. Boka en bibliotekarie). Disciplinary differences were also analysed. 73 encounters between students and librarians in 11 Swedish academic libraries were studied using a survey. Six factors were significantly related (at the .05 level) to the utility of the service.

Postnatal depression (PND) is a condition which affects about 8-15% of recent parents. The cause of PND is unknown but several underlying factors have been purposed through different studies. This descriptive literature review aims to illuminate the parent?s situation when the mother is affected with PND. In search of literature, the databases Medline (via PubMed), Academic Search Elite, Cinahl, PsycINFO, PsycARTICLES and SweMed+ were used.

MI (Motivational Interviewing) är en samtalsmetod som avser att förbereda individer för förändringar. Socialstyrelsen (2004) anger i sina riktlinjer att svensk skolhälsovård ska använda evidensbaserade metoder i det hälsopedagogiska arbetet. Fortlöpande utbildning i MI har genomförts de senaste åren. Skolsköterskan har en god inblick i skolelevers hälsoläge avseende ohälsosamma levnadsvanor, och har dessutom en möjlighet att påverka dessa. Syftet med studien är att undersöka skolsköterskors användning av MI i sitt omvårdnadsarbete med gymnasieelever.

Hofstede constructed a culture dimension called Power Distance, measuring the inequality of Power. Germany and Sweden have relatively similar values according to his world-renowned research. But a series of interviews of Swedish entrepreneurs in Germany shows that these perceive a large difference in inequality of power in the two countries. This essay seeks to explain the difference between these subjective-qualitative experiences and the objective-quantitative data of Hofstedes Power Distance Index. We propose that a combination of differences in communication, exercise and visibility of power and formality influence the way Power Distance is perceived.

With this thesis I have sought to do a critical review on how Islam is perceived and articulated by secondary school students in a school in a larger Swedish city. The aim is to analyse how some secondary students in Sweden talk about Islam, as a religion and as a school subject. To achieve this aim, seven focus group interviews with 36 students aged 15-16 have been conducted. These focus groups have discussed the general picture of Islam depicted by the society, media and through the school. But also how, and in what way that depiction has influenced their personal view of Islam.

The aim of this study was to describe and analyze the problems caused by students that characterize themselves as highly sensitive. The issue of high sensitivity and other categorizations are fiercely debated in the research. This empirical study was conducted in light of literature about high sensitivity, pedagogies, and interview methods. The students answered questions about what makes them categorize themselves and how they believe that the categorization affects their learning and social development. They also responded to questions about what they consider appropriate measures to improve their situation.

Syftet med uppsatsen var att ta reda på hur det går att använda ögonrörelseteknik för att få ett objektivt komplement till subjektiva bedömningar vid användbarhetsutvärderingar. Det gjordes en användbarhetsutvärdering av systemet Skeldar, som är en markstation för att styra en förarlös helikopter. Testpersonerna fick sätta sig in i scenariot att göra en testflygning av en färdiginställd rutt som bevakar Linköping under en högriskmatch i ishockey. Efter testet fick testpersonerna göra tänka-högt-protokoll med sina ögonrörelser som ett hjälpmedel. Resultaten som kom fram var att testpersonerna tittar mer på kameravyn för att lokalisera domkyrkan än på kartvyn och att det inte finns någon signifikant skillnad i fixeringstid eller antalet fixeringspunkter mellan hastighets- och höjdmätaren.

In this paper we have studied how young adults read news on the internet. The purpose was to seehow the consumers of news were irritated by the adverts on news sites depending on whichplatform they used, a computer or an portable reading device of the brand Apple iPad. Observationsand surveys were conducted on ten people. The news sites we used for this study were www.SvD.seand www.expressen.se. The result show that a majority experienced that their news consumptionwere irritated by advertising, mostly on Expressen's news site because it wasn't perceived asforeseeable..