Veterinary medicine is not merely an area of occupation but also an area of business. In a business the customer service is its identity and brand and more importantly what makes the client choose and recommend the clinic to other potential customers. The licensed veterinary nurse is habitually the one who first meets the clients at the clinic. Therefore it is particularly important for the licensed veterinary nurse at the clinic to offer high-quality customer service. The object of this study was to understand and elucidate how the pet owners experience the encounter with the licensed veterinary nurse at different stages in their contact with the clinic.

Bakgrund: Otillräcklig information, att inte bli uppmärksammad, lyssnad på, samt att inte bli sedd som en individ med individuella behov, har visats leda till osäkerhet i interaktionen mellan vårdare och patient samt missnöje med vården. Det är en fördel för sjuksköterskan att ha självkännedom för att kunna skapa ett bekräftande möte. Bekräftelse i ?Jag-Du-mötet? anses vara grunden för allt mänskligt liv. Syfte: Syftet var att beskriva betydelsen av att bekräfta identiteten hos inneliggande patienter på sjukhus, utifrån ett patient- och sjuksköterskeperspektiv.

When nursing human patients during hospitalization, the nurse is the one responsible. The nursing is controlled by different models of nursing and careplans, shaped by every patient?s individual needs. This is to guarantee the quality of the care. The veterinary nurse is not ultimately responsible for patient care.

Treatment is both about the actual encounter and how individuals interact as well as the behaviour among the counterparts. Previous research shows that a person?s experience of how he/she is being treated is formed by conditions created by external factors, in literature known as the general view on treatment. The purpose of the study is to show how people with a physical disability experience the treatment from their Social Security Agency administrators. We have compared the empirical material with theories on treatment and power and analysed how this affect the interaction between the administrator and the disabled person.

Swedish healthcare is in continuous need of cost savings and efficiency improvements in order to meet the increased demand for care. The theories of lean, developed from the industry, are applied more frequently on healthcare systems to increase effectiveness and reduce waiting times in patient processes. However, some processes seem to be more successful in their lean implementation than others. In this thesis, factors influencing flow efficiency in lean healthcare are examined. Through interviews with the top executive board at Capio St Göran's hospital, data is collected in order to analyze reasons for success.

Studies of the information needs of library patrons are necessary in order for the library to serve the community. Alas, studies of non-heterosexual persons are rare in the field of Library and Information Science in Sweden. This study aims at examining the information situation of women in same-sexed parenthood by means of analysing their situation as norm-breaking. The study is done through examining the specific information needs of this group, how they seek and receive information, what barriers they encounter and what function the library has in this information situation. A queer theoretical approach to heteronormativity in combination with McKenzie?s two-dimensional model of information seeking is used to perform a qualitative analysis of the material.

Our increasingly globalized world has contributed to that more Swedish companies has expanded their business to more distant areas. One of these Swedish companies that now stands before their first international expansion is the Swedish fast-food chain Max AB. Max has chosen to start their expansion in Saudi Arabia, a country far away from Sweden, not only in terms of geographical distance but also in cultural. The cultural differences that Max will encounter may affect the business and result in to various adaptations that must be done in order to establish successfully. The thesis investigates the existing circumstances for the fastfood business in Saudi Arabia and shows which adaptations international fast-food chains should or must do as a result of the cultural distances they encounter.

Background: Relatives are those persons who are closest to the patient, regardless of relationship and included into the patient´s life world. When a person is in a palliative stage this affects not only the patient but also the relatives, as it implies such a big change in life for all. The nurse has an important role for both the patient and the relatives. Aim: The aim is to highlight the relative´s needs of support for palliative care. Method: A literature review based on previous research. Ten articles were found, nine with a qualitative approach and one with both qualitative and quantitative approach. Results: The analysis resulted in six themes, these were the result of the study. The six themes were, ?to be seen an confirmed?, ?good communication?, ?continuous information?, ?availability and continuity?, ?to participate? and ?to share responsibility with the staff?. Conclusion: As a nurse we come in contact with relatives of patients in a palliative setting in any form.

Background. Anesthetic-related death in small animal anesthesia is about ten times more common than in human anesthesia. Recent research identifies the early postoperative period as particularly risky and highlights the need for regular and careful monitoring of the veterinary patient during this period. Objective. The aims of this study were to investigate whether there are standard procedures in terms of regulated routine patient observations and record-keeping during the early postoperative period at Swedish veterinary clinics, and if there are any guidelines for monitoring the veterinary patient during recovery. Methods. A small survey including ten Swedish veterinary clinics was carried out as well as a literature review. Results.

Bakgrund. Smittsamma sjukdomar har i alla tider har framkallat rädsla och fördomar. När vårdaren möter patienter med smittsamma sjukdomar måste de kunna ge trygg vård som grundar sig på teoretisk och praktisk kunskap. I dag möter vårdaren många patienter som bär på smittsamma sjukdomar, nya och tidigare kända, upplevelserna skiljer sig åt beroende på hur mycket kunskap de har om sjukdomen. Syfte.

According to the health care law and the national care guarantee, all individuals with mental illness have the right to good health care that is knowledge based as well as to rehabilitation where and when they need it. They also should be able to choose and have control over who is performing the care, including the design of these efforts. The purpose of this study is to investigate patients' experiences of general psychiatric emergency care and the cooperation between outpatient care, inpatient care and the municipality. This study is a descriptive cross-sectional study, conducted with a quantitative and qualitative method. The study is performed in collaboration with Akademiska Sjukhuset and is part of a larger quality improvement project.

Syfte: Syftet med denna studie var att belysa bemötandets innebörd utifrån både patient och sjuksköterskeperspektiv. Metod: Studien genomfördes som en litteraturstudie där materialet inhämtades genom sökning av vetenskapliga artiklar i sökmotorn ELIN och i databaserna CINAHL, EBSCO och Elsevier. Artiklar som ansågs besvara studiens syfte och frågeställningar kvalitetsgranskades enligt modifierade granskningsmallar av Forsberg och Wengström (2003) och Willman, Stoltz och Bahtsevani (2006) och resultatet baserades på 11 stycken kvalitativa studiers samt en studie med mixed method. Resultatet: I analysen av artiklarna framkom olika faktorer som samtliga innefattade bemötandes innebörd. Dessa faktorer presenterades som fyra huvudteman: Vikten av att skapa en god vårdrelation mellan sjuksköterska och patient, Vårdrelation ur ett patientperspektiv, Vårdrelation ur ett sjuksköterskeperspektiv och Kommunikation mellan sjuksköterska och patient.

Bakgrund: I palliativ vård var interaktionen mellan sjuksköterska och patient oerhört viktig för att patienten skulle uppleva sin sista tid både värdefull och fridfull. Tidigare forskning har dock visat att sjuksköterskans sätt att bemöta patienten inte alltid stämmer överens med patientens behov. Sjuksköterskan bär ansvaret för att vårdrelationen ska bli så bra som möjligt och därför måste kännedomen om patientens behov och önskemål finnas. Syfte: Syftet med litteraturstudien var att belysa vad som värdesattes i den vårdande relationen mellan sjuksköterska och patient vid palliativ vård. Metod: En kvalitativ litteraturstudie av åtta vetenskapliga artiklar har utförts med hjälp av en manifest innehållsanalys.

Background: A patient undergoing surgery will meet many caregivers in different settings pre-, intra- and postoperative in the surgical pathway. Lack of communication is a common digression and the handoff is such an occasion. The purpose is to describe current knowledge about the patients´ right to safe care perioperative. The study is a systematic review (pilot). Result: The handoff was informal, unstructured and inconsistent.

Background: One of the main concerns related to medical therapy is non-compliance to drugs. More than half of all patients do not comply with prescribed medication. Non-compliance to drug therapy leads to unnecessary suffering for the patient and there are no easy solutions to the problem. In order to create understanding for the individual patient it is important that medical staffs are enlightened on the existing problems concerning this matter. Purpose: To describe factors that effect compliance to drug prescription.