När en god tjänstekvalitet har uppnåtts kan detta leda till en viss tillfredsställelse hos kunden. Denna tillfredsställelse är en känsla som kunden får efter att tjänsten har levererats vilket visar till vilken grad kundens förväntningar är uppfyllda. För att besvara undersökningens syfte, vilka kriterier som påverkar kundtillfredsställelsen, utformades en enkät utifrån Grönroos (2002) sju kriterier för god tjänstekvalitet. Denna enkät delades ut till kunderna i Handelsbanken Västerås City under begränsad tid. Undersökningen visar att sambandet mellan ?Rykte och trovärdighet? och ?Kundtillfredsställelse? är starkt.

The focus on this essay is derived from an international and national dialogue for sustainable development. The recommendation from international level has been to find solutions for governments to implement strategies for sustainable development between local and regional level. This initiative is to improve and stimulate the dialogue between the local inhabitants, officials, entrepreneurs and stakeholders in the communities together with the authorities on the regional level. The purpose is to share knowledge and find ways to learn about the natural systems and how to co-operate in the work of preserving the natural resources and developing different processes for a sustainable development. Many scientists? today stress the importance that ecosystem resilience is promoted by biodiversity conservation and that we need to find solutions for local ecosystem management practices.This essay aims to find theoretical approaches and perspectives that can be used in a wider framework to study co-operative processes between the local (agent) and regional (structure) level.

En förändring i skattelagstiftningen år 2007 medförde att den tidigare avdragsrätten för räntekostnader på lån som bostadsrättsföreningar hade togs bort. Den slopade avdragsrätten medförde således en högre räntekostnad vilken belastade bostadsrättsmedlemmarna med en högre boendekostnad. Genom en omstrukturering av lånet från föreningen till medlemmarna privat, kallat kapitaltillskott, återfås avdragsrätten för räntekostnader vilket resulterar i en lägre boendekostnad. Genom två pilotintervjuer med branschverksamma från en bank och en mäklarbyrå som hölls i ett tidigt skede av uppsatsarbetet framkom att kapitaltillskott sällan genomfördes. Från pilotintervjuerna framkom även tänkbara faktorer som kunde påverka beslut i frågan.

2005 was the year that all of the 25 member states in the European Union were to ratify the treaty of a constitution for Europe. The year did, however, offer a series of unexpected and slightly shocking events as both France and the Netherlands voted no to the constitution. Because of this the already planned referendums across many of the other member states were either postponed indefinately or the debates simply died down. The fact that two of the most pro-EU countries didn?t ratify the constitution was not only something that certainly raised the question of how future referendums in other, more EU-negative, states would turn out, but it could also be seen as harsh criticism against the EU as a whole.This is a theory consuming study, as it uses different theories of integration to explain the development of the EU, which in turn supports and strengthens the essay's conclusion.

Several cities have implemented various projects to improve traffic safety in city centers.During 1970s and 1980s the city centers changed as the suburbs grew and large shopping centers were located outside the center. At the same time, several projects were initiated with construction of pedestrian streets and restriction of traffic in the center. In year 1994,shared-used areas were introduced in Sweden and these areas are often used in center environments.In Sweden, municipalities are responsible for integrating security in public places and in comprehensive plans and detailed development plans. The National Board of Housing,Building and Planning is the authority for administrating planning issues and develop general guidance about planning. Traffic is one of their key issues, although today there are no concrete guidelines from the National Board of Housing, Building and Planningfor the design of traffic safety in city centers.Traffic safety in city centers affects many people because the city center is a public place.It is therefore important that there are current guidelines available that are helpful for changes and improvements in traffic safety in the city center.The purpose of this report is to formulate guidelines for planning city centers from a traffic safety perspective.

Det här arbetet är en jämförande kvalitativ studie av den svenska och kinesiska ledarstilen. Denna studie är till för den som ska åka iväg och jobba i Kina i en ledarroll. Det är inte en lätt uppgift då dem två ledarstilarna skiljer så väl åt, vilket har sin grund i att båda kulturerna också skiljer sig åt. Studien går därför in och redovisar för båda kulturerna, jämför och letar efter skillnader samt likheter. Den börjar med en redovisning av vad kultur är som definierat av den framstående kulturforskaren Geert Hofstede.

Resin-top disease is a rust fungi that occurs both as a host alternating form, Cronartium flaccidum G. Winter., and as a non-host alternating form, Peridermium pini Pers. The host alternating form can use a variety of hosts but the most commonly used species in the boreal forest is Melampyrum sylvaticum. In Scandinavia the Resin-top disease infect Scots pine, Pinus sylvestris L. The fungus infects the needles through the stomata and then grows through the branch to the stem where it strangulates the vessels transporting water and nutrition to the treetop, which kills the top.

The Working Hours Act regulates the working time conditions and together with the Working Time Directive of EU both acts aim to protect the workers. However, with The Swedish Model it is possible to diverge from the law-regulations by collective agreement by the parts of the Swedish labor market. The purpose of this thesis is to examine the national and international law regulations and further on study a few selected Swedish central collective agreements to discover in which extension deviation from the law occur. The sections of the Working Hours Act?s that has been investigated is ordinary working time, daily rest, weekly rest periods, breaks and maximum weekly working time.

Swedish municipals schools have been given an assignment to convey basic values to pupils. The assignment is to bring up the pupils through transmitting and developing a heritage such as values, traditions, language and knowledge. Together along with the lasting knowledge which constitutes the community frame of reference everybody needs. There by is the purpose of this study through a qualitative method to investigate how the schools assignment to create a community national identity of the pupils is interpreted by the teachers in introduction classes. Even how the teachers in this study response to ?Swedish? culture by presenting and educate the pupils in this.

Conclusions: A myriad of interpretations are possible when studying and discussing a particular organizational culture. As culture can not be removed from its context, we illuminate the effects that the internationalization process has with regards to unifying the organizational culture in our particular setting studied. Maintaining however, that a reflexive look at this culture shows no single interpretation as being sufficient, we try to expose its richness and ambiguities through a three perspective approach..

Sahlgrenska Academyat University of GothenburgDepartment of Internal Medicine and Clinical NutritionAbstractTitle: Is pricing a way to affect share of fruits and vegetables in a diet?Author: Maria PopovSupervisor: Heléne Bertéus ForslundExaminer: Ingrid LarssonProgramme: Dietician study programme, 180/240 ECTSType of paper: Examination paper, 15 hpDate: May 23, 2013Background: Fruits and vegetables (FV) are important for health, including occurrence of diabetes, obesity and cardiovascular diseases. Said diseases cause most cases of illness and death in high-income countries. Only a small part of the population achieves the FV-intake goal, so a higher FV-intake is desirable. Besides general information campaigns there is another method of influencing what people might buy.Objective: To examine whether different pricing is connected to FV-intake or ?purchase.Search strategy: Databases PubMed, Scopus and Summon were searched with ?vegetable consumption", "price/pricing policy" and "food choice? in different combinations.Selection criteria: Studies performed after year 2000 on at least 18 years old persons from North America, Europe or Australia, examining changes in FV-price and -purchase.

Risk, som kan definieras som möjligheten att något oönskat ska hända, är idag ett omdiskuterat ämne. Det har blivit allt viktigare att företag kommunicerar information om sina risker och hur de hanteras. Det har visat sig att banker är mycket utsatta för risk och att banksektorn är instabil. De finansiella risker som banker ofta är utsatta för är kreditrisk, marknadsrisk, likviditetsrisk och operativ risk. På senare tid, och framförallt till följd av den senaste finanskrisen, har det tillkommit flertalet standarder som reglerar för en mer detaljerad riskupplysning.

This thesis? objective is to evaluate the recently proposed Shy (2002) approach of estimating consumer switching costs. We apply Shy?s method for estimating switching costs on the Swedish markets for bank deposits and telecommunications. The evaluation has been achieved by comparing estimated results to economic theories, related empirical studies, and our expectations.

     Titel:Datum: 16/1-2009Ämne/kurs: Företagsekonomi, C-uppsats i redovisning, 15 pFörfattare: Hanna Ekdahl, Gabriel Oktay, Tigran ZacharjanHandledare: Ann Wetterlind DörnerBakgrund och problem: När banker lånar ut pengar tar de av de medel som kunder satt in på banken. För att skydda kunder måste banken ha en viss kapitaltäckning. På grund av behov av en mer anpassad riskkänslighet har nya kapitaltäckningsregler i form av Basel II tagits fram. Genom dessa regler samt ett internationellt anpassat regelverk vill vi undersöka hur banker värderar och hanterar sina lånefordringar.De frågeställningar som vi besvarar i uppsatsen är:? Hur värderar banker sina lånefordringar och hur hanteras de risker som en lånefordran för med sig?? Hur har Basel II bidragit till en bättre riskhantering av lånefordringar?? Är det skillnad nu när det råder lågkonjunktur?Syfte:Syftet med uppsatsen är att undersöka hur banker värderar och hanterar sina lånefordringar när Basel II har börjat gälla.

The purpose with this inquiry was to investigate why women do not advance to higher positions of leadership in a bank. I have interviewed five female employees in the company. The theoretical starting points I have used in this study are such as organization theory and leadership. There are four conceptions that obstructs women to develop for higher positions of leadership. There are conceptions that men ought to have better social network with other men than women.