De flesta företag är i dagens läge i högsta grad beroende av den information och kunskap som deras anställda besitter. Men vetskapen om hur denna kunskap skall tas till vara är inte alltid en självklarhet. Det är hanteringen och spridningen av kunskapen som begreppet Knowledge Management innefattar. Knowledge Management tar hela tiden större plats ute bland organisationer, och det är förståelsen för vikten av detta som medfört att större fokus har lagts på den teknik som används vid kunskapshantering. Då utvecklingen av tekniken pågår konstant, skapas dels nya möjligheter men även barriärer som måste överkommas.

On a highly competitive market, quality is an important aspect to take into account, both in terms of goods and services. The Swedish timber market is very competitive and to achieve long-term success focus on the customer, in this case private forest owners, is a prerequisite. SCA Skog AB Jämtlands forest management administration is dependent on the acquisition of timber from private forest owners to fulfil their mission to the supply of SCA's paper and sawmills in Sweden with raw material. To be able to develop the cooperation with private forest owners, the administration investigates their quality management by measuring the customer satisfaction index (CSI). The purpose of the study was to identify a practical and systematic method to handle deviations and suggestions for improvements to achieve a higher customer satisfaction.

The purpose of this master thesis is to, with the strategies of the organization and the preferences of the co-workers in mind, explore how reward systems can be designed in heterogeneous organizations. This is done by interviewing store managers and sales personnel in a heterogeneous organization. The frame of reference deals with theoretical approaches on reward systems and is divided in the following sections, individual or group based, differentiated or not differentiated rewards systems and goals, measurements and rewards. These sections are highlighted from the following aspects, equity, implementation possibilities and finally environment. The theoretical discussion ends in the conclusion that heterogeneous organizations should have several different reward systems, but not if a restructuring process is in progress or the system becomes too costly.

En sammanfattning av uppsatsen på maximalt 8000 tecken..

En sammanfattning av uppsatsen på maximalt 8000 tecken..

Utvecklingen går mot alltmer distribuerade IT-system, där ett flertal datorer kommunicerar med varandra. Detta gäller även försvarsmaktens ledningssystem. I dessa öppna och distribuerade system är olika säkerhetsfunktioner kritiska. En av dessa är att kunna verifiera identiteten hos den part som kommunikationen sker med. Detta görs oftast med hjälp av asymmetriska kryptooperationer, där identiteter kan verifieras med hjälp av öppet publicerade autentiseringsnycklar.

Titel: Revenue Management Nyckeln till framgångsrik intäktsoptimering? Författare: Charlotte Karlsson & Maria Lantz Nivå: Examensarbete, Magisterprogrammet Service Management, Lunds Universitet, Campus Helsingborg Handledare: Mikael Bergmasth & Pavla Kruzela Problemformulering: Det har forskats mycket kring Revenue Management och ledarskap men kopplingen mellan dessa har utelämnats. Det är viktigt att ledaren kan skapa en förståelse för vad och varför de anställda utför sitt arbete. Därför kan brist på bra ledarskap leda till problem. Syfte: Vårt syfte med denna magisteruppsats är att undersöka hur hotell arbetar med intäktsoptimerade källor som Revenue Management.

The purpose of this essay was to examine whether small businesses can avoid ac-counting crimes with a well-conducted internal control system. The questions we asked ourselves was, whether and if so, companies can prevent this from happening by using a internal control.In this essay we used a qualitative approach. Essential information was given to us from four different interviewees. We also worked from an inductive approach which means that we interviewed people without any earlier research to build on. The method also had a hermeneutical approach, which means that we made different interpretations based on the reference framework and the empirics.After the study had been carried out, we concluded that all evidence from this essay suggested that even small businesses need an internal control to protect their business.

Studien syftar till att analysera hur tre kommuner utformar och använder sina hälsobokslut..

The purpose of this thesis was to examine why so many CRM-projects didn`t reach the expected goals that companies management envisaged. The purpose was divided into two research questions. ? How should companies? management design the strategic projection of the CRM implementation? ? How will employees? attitude to changes influence the result of the CRM implementation? The case company was a Swedish technical consulting company: interviews were conducted with two represents from two different departments. The findings of the study were that management often strongly believes that software will sort out most of the upcoming problems and forget the factor that education of employees is at least equal important.

Gamification är en strategi som använder spelmekanismer och spelkomponenter för att skapa motivation och engagemang hos användare av olika typer av system. Denna studie syftar till att undersöka om gamification kan användas för att motivera användare av system för tillverkningsindustrin.Studien har genomförts med en initial litteraturstudie och kvalitativa intervjuer med experter inom gamification samt utveckling av system för tillverkningsindustrin. Intervjufrågor har därefter ställts mot tidigare genomförd forskning, för att identifiera möjliga resultat.Resultatet av denna studie visar att spelmekanismer och spelkomponenter skulle kunna användas i ett system för tillverkningsindustrin, förutsatt att det finns ett tydligt affärsmål, mätbar och användbar data samt identifierade drivkrafter hos organisationens maskinoperatörer. Vidare har ett antal punkter identifierats som kan vara motiverande för en användare av system för tillverkningsindustrin:Möjlighet för operatörerna att följa utvecklingen i sitt expertområdeKartläggning av operatörernas drivkrafter, vilken därefter används för att förbättra operatörernas arbetssituation, med exempelvis mer givande uppgifterBelöningar som utdelas är matchade mot operatörernas preferenser, med syfte att vara mer effektiva som motivationsskapare.

The technological legacy from the early electrification of the Swedish railroads has resulted in a power grid with a lower grid frequency than the national power grid from which it is fed. Energy transfer between these power grids with different frequencies requires substations, adapting the grid frequency for the rail road power grid. For this purpose, a feeding power grid has been built, stretching across the country from Boden in the north to Tälle/Häggvik in the south.Power transfer in the Swedish power grid results in voltage angle differences which increase with increasing loads and transfer distance. These voltage angle differences are transferred from the power feeding substations to the rail road power grid, will in some extent cause loss of energy due to unwanted power flows from north to south.To minimize the losses due to this phenomenon, a power management system called EFS 132 kV has been developed and implemented. The system minimizes the unwanted power flows and controls the desired power flow for a good distribution of loads between the power feeding substations.This thesis investigates the extent of the transmission losses avoided due to the EFS 132 kV that coordinates the idling angles to a common reference point.The results indicate that EFS 132 kV affects the power flow, especially between the northern substations through an improved load distribution.

The Island of Öland has one of the best wind climates for land based wind power in Sweden. An objective for the Island is to become self sufficient using electricity from renewable source of energy such as wind. There is currently 55 MW capacity installed on the Island and it is estimated that grid congestion will occasionally occur if more than 135 MW was installed.The aim of this thesis is to investigate he possibilities for load management by smart charging of electric vehicles, EV. The definition of smart charging is that the charging is done to some extent with an ICT-system, (information and communication technology) that correlates wind electricity generation to the charging of electric vehicles. The purpose is to avoid grid congestions on the sub-sea cable that connects Öland to the mainland because that in turn would curtail wind energy production.

En sammanfattning av uppsatsen på maximalt 8000 tecken..

En sammanfattning av uppsatsen på maximalt 8000 tecken..