Today?s companies offer their products and services through multiple distribution channels in an increasing extent, in order to reach bigger markets and more customers. Multiple channels result in an increased risk for channel conflict.This essay is an exploratory and descriptive study with the purpose to explore some companies? channel conflicts on the basis of sales commission and price differences. A case study has been made at two different companies and the empirical material has been collected with qualitative interviews.We found more channel conflicts in the company that uses sales commissions than in the company that doesn?t.

ADHD (attention deficit hyperactivity disorder) is a phenomena that is much talked about in both schools and in communities. Today, there is a conflict surrounding the diagnosis ADHD. A part of the conflict takes part between the sociologist Eva Kärfve and Christopher Gillberg, professor in child- and teenage psychology. The roots of this conflict surrounds the much debated line of what is seen as normal and ?too? different, basically how many children that actually should have the diagnosis.

This essay is a study of the Swedish author Amanda Svensson?s novel Hey Dolly (2008). The aim of the study is to investigate the conflict that occurs in the storytelling because of the untruthful narrator Dolly. Using the terms story and discourse, from a method of narratology by Maria Nikolajeva, the purpose is to analyze how the narrator manipulates the reader?s comprehension of what is real and not in the text.

Människan är en social varelse som har behov av andra människor men eftersom vi är olika uppstår det ibland konflikter. Måste konflikter vara negativa? Kan det komma något bra ur en konflikt? Studien vill lyfta fram konflikter som något som kan ge motivation och kreativitet till att skapa förändringar. Studien vill se om det finns något samband mellan konflikter och innovationer. Studien vänder sig till medarbetare, företagsledare, och studenter.

Konflikter finns överallt i det dagliga livet. De existerar inom individer, mellan människor, inom organisationer, mellan olika grupper och länder. Denna uppsats fokuserade på interpersonella konflikter och de olika sätt individer väljer att hantera dessa konflikter. Huvudsyftet var att undersöka konflikthanteringsstilar hos svenska studenter samt att se på skillnader mellan kvinnor och män. Ett instrument kallat Thomas-Kilmann Conflict Mode Instrument har använts i studien för att mäta i vilken utsträckning studenter använder sig av olika konflikthanteringsstilar.

The end of the 20th century brought a dramatic change to the music industry. The then predominant models for music consumption and sales were forever altered when the possibility to distribute music over the internet emerged. It has now become evident that it is virtually impossible to stop the distribution of digital music files. Music has turned into a non-excludable and non-rival product, which in economic terms is described as a public good. Public goods theory serves as a starting point for this study, which explores some of the factors that might explain why some consumers pay for music, while others choose to download music illegally.

This essay deals with the question of lines of development within the politics in the rural municipality of Nyed 1950-1962. The aim is to explore how local politics and policies were handled from two perspectives. Firstly the issue of conflict and consensus or majority rule and consensus. Here Arend Lijphard's theory of majority and consensus provides a theoretical base for the essay. Secondly the aim is to explore the actions of the local politicians with regards to leisure time policies to find out whether or not they ideologically belonged to the concept of ?folkhemmets kommun? by Ulla Ekström von Essen.The source material for this essay has been the minutes from the two major bodies of local politics in Nyed, kommunalfullmäktige and kommunalnämnden.

The knowledge development regarding in-store marketing has shown that influencing a consumer in a store setting is a powerful tool to change the consumer?s buying patterns. However, the store as a marketing channel lacks, in many ways, conducted academic research and according to marketing theory investments into in-store marketing tend to be taken without advanced marketing consideration. As a consequence, we have chosen to generate new insights into the field of in-store marketing by studying in-store demonstrations both from a behavioral and a mental dimension. Furthermore, we have also chosen to study how different consumers with different degree of loyalty and buying patterns are influenced by an in-store demonstration.This study aimed to obtain a better understanding of in-store demonstrations through breaking down the demonstration into its core elements and from these elements construct different types of demonstrations.

ABSTRACTInternet use in Sweden is among the highest in Europe. The increased availability and use of the Internet has changed people's behavior patterns. This, in turn, has made many companies choose to offer their products and services online. This means that there is less personal contact and that customer relations can be described as having gone from face-to-face to face-to-screen. Swedish banks have come a long way in terms of adapting its operations to customers? demand in a global environment that is digitizing at a rapid pace.

En kvantitativ studie har gjorts för att undersöka skillnader i konfliktstil enligt Thomas och Kilmanns-Conflict Mode Instrument (TKI) samt arbetskontrollokus mellan personal på olika organisationsnivåer. Det undersöktes även om det fanns skillnader mellan könen och om äldre respondenter hade högre inre arbetskontrollokus än yngre respondenter. 99 personer deltog i studien, varav 74 var tjänstemän och 24 var underställda. Respondenterna besvarade en enkät baserad på de teorier som låg till grund för studien, Thomas och Kilmanns-Conflict Mode samt Spectors teori om arbetskontrollokus. Resultatet visade att chefer var mer självhävdande i sin konfliktstil än underställda och män var mer konkurrerande i sin konfliktstil än kvinnor.

Abstract ? ?Customer relationships ? A case study on Nyby Torshälla Riding Club?Date: December 20th 2011Level: Bachelor thesis, 15 ECTSInstitution: School of Sustainable development of society and technology, Mälardalen UniversityAuthors: Linn Ericsson, Elenor Flodin, Emma Jakobsson22nd June 1987 24th April 1987 24th May 1989Title: Customer relationships ? A case study about Nyby Torshälla Riding ClubTutor: Daniel TolstoyKeywords: Relationship marketing, customer relationships, customer loyalty.Purpose: The purpose of this thesis is to analyze how Nyby Torshälla Riding Club maintains their customer relationships. This is to get a deeper insight into how small service companies, in a business to consumer market on a local basis, strategically can work with their customer care.Method: The study was qualitative in its nature and was based on an inductive approach. The primary data has been collected through personal interviews and since the respondents were selected strategically, this means that a non-probability sampling was used. The secondary data that has been used for this thesis was based largely on literature, articles and the Nyby Torshälla Riding Club website.Conclusion: This study indicates how small size service companies can benefit from nurturing their customer relationships.

Titel Lojalitet ? Är det möjligt att bibehålla vid en outsourcing? Författare Joacim Carlsson och Fredrik Thanche Handledare Marie Aurell Institution Managementhögskolan vid Blekinge tekniska högskola Kurs Kandidatuppsats i företagsekonomi, 10p Syfte Vi avser i vår uppsats att undersöka vad som påverkar lojaliteten vid en outsourcingprocess. Utifrån hur företagets agerande påverkar personalen avser vi också att ge förslag på vad man ska tänka på som outsourcande företag och hur man kan arbeta med att bibehålla lojalitet vid en outsourcing. Metod Undersökningen har ett kvalitativt upplägg. Vi har undersökt två företag som outsourcat någon del av företaget för två till tre år sedan.

Syftet med denna studie var att ta reda på hur en utanförstående upplever, påverkas av, och hanterar en konflikt mellan arbetskamrater på arbetsplatsen. En kvalitativ studie med öppna intervjuer genomfördes med åtta deltagare. Data analyserades med induktiv tematisk analys. Resultatet visade att konflikter på arbetsplatsen påverkar såväl individen, arbetsgruppen som hela arbetsplatsen negativt. Den utanförstående upplever konflikter på arbetsplatsen som påfrestande och att de på flera olika sätt påverkas negativt av dem.

The aim of this essay is to illustrate a fundamental question; what is a democracy allowed to do to protect itself from enemies? I´ve chosen to analyze the conflict between the two values; individual integrity and state´s security. The individual integrity refers to every person's right to have a protected sphere, and the stat´s security refers to its right to protect itself, and these two positions are often time incompatible. This conflict of value is shown in a normative analysis, where depending on which perspective or normative logic is seen as primate, it gives different conclusions to what a democracy should do to defend itself.To demonstrate how severe the threats are against the society, I choose to examine a specific part of the organized crime, the outlaw motorcycle gangs. They have a special position in affecting the legal system because they have an explicit aim to influence the judicial system with scaremongering and threats.

Background: Many different parties in the society are affected by the financial information delivered by the companies. Therefore, different interests want their ideas to have an impact on the accountning standards. The construction of the accounting standards are illustrated as a pure political process, where lobbying and conflicts of interest are determining factors. Purpose: The purpose is to understand the underlying interests behind regulation of financial accounting in Sweden and how these interests are manifestated in the establishment of accounting standards. Method: The thesis is designed as a casestudy of the regulation process which induced the legislation of the Årsredovisningslagen 6 kap 1 § 3st.