Abstract  Interest in Lean grows and spreads to the public from industrial and service sectors. Lean is currently used in administrative processes and it is called Administration but can administration be Lean? The aim of our study is to develop a useful model for a successful implementation of Lean Administration by using various scientific articles, books and information from the case study.The part of the purpose is to: ? Identify critical success factors that arise? Identify the challenges arising from the implementation of Lean Administration.We have studied a Division within Distribution at GE Healthcare in Uppsala. The model that we have developed provides challenges and success factors for a successful implementation.In order to succeed in implementation, a culture that promotes continuous improvement must exist in the organization. A key success factor is to understand Lean Administrations structure and principles.

Syftet är att genom ett Service Management-perspektiv studera huruvida implementeringar av Lean Thinking i serviceorganisationer skapar möjligheter för ökat värdeskapande för såväl kund som organisation. Huvudfrågeställningen ser ut som följande: Hur påverkas värdeskapandet i serviceorganisationer vid en implementering av Lean Thinking? Vi har betraktat två skilda serviceorganisationer som implementerat Lean Thinking - Fritidsresor och Universitetssjukhuset i Lund - genom en kvalitativ forskningsmetod. Semi-strukturerade intervjuer har genomförts med intervjupersoner från respektive studieobjekt. Genom en litteratusstudie av Service Management- och Lean Thinking-teorier har såväl likheter som skillnader i perspektivens syn på värde och värdeskapande illustrerats.

I sin strävan att bli en lärande organisation har USiL stött på problem och motstånd. Tidigare misslyckade förändringsprojekt har bidragit till ett förändringsmotstånd bland de anställda. Motståndet stärks ytterligare av den kultur och struktur som finns på sjukhuset. Lean Healthcare innebär nya roller för de anställda. De grupper som kan anses vara förlorare med ett införande av Lean Healthcare är chefer och läkare eftersom de tappar makt och inflytande.

För att verksamheter som arbetar med Lean ska förbättras och utvecklas krävs det att de utför uppföljning av sitt arbete. Lean handlar bland annat om ständiga förbättringar och förändringsarbete för att minska slöseri och öka effektivitet. Efter implementeringen av Lean behöver man följa upp sitt arbete för att bibehålla sina förbättringar och fortsätta att utvecklas. Uppföljning är väsentligt för att Lean ska hållas kvar vid liv.Denna studie syftar till att undersöka de viktiga komponenterna i tillverkningsindustrins uppföljningsarbete av Lean för att se om de kan tillämpas inom sjukvården. Undersökningen avgränsar sig från att studera syftet bakom implementeringen av Lean och hur det kan ha påverkat uppföljningsmetoder.

Frågeställning:- Hur har processen under implementeringen av lean upplevts ut medarbetarnas perspektiv inom Företaget?- Vilka skillnader finns mellan respektive implementeringsfas i Företaget?- Vilka verktyg inom lean har Företaget använt sig av?Syfte: Syftet är att med hjälp av en case-studie på det utvalda Företaget undersöka hur implementeringen av lean har upplevts ur medarbetarnas perspektiv i respektive implementeringsfas samt vilka verktyg inom lean som har använts.Metod: En kombination av kvalitativ och kvantitativ ansats har använts genom intervjuer och enkäter. Litteratur och vetenskapliga artiklar har använts som sekundärkällor.Resultat: Undersökningen visade inga tydliga skillnader mellan fas 1,2 och 3 även om den visade på att skillnader existerar då svaren varierade något på en del av frågorna som ställdes..

Examensarbetet utfördes på NCC Halmstad under våren 2010. Syftet med examensarbetet var att klargöra vad visuell metodik kan tillföra byggbranschen och hur det upplevs av personer som utför byggprojektArbetet innefattar en kvalitativ och en litteraturstudie. Den kvalitativa studien genomfördes med hjälp av sju intervjuer inom Region Syd med personer som arbetat med den visuella metoden NCC Projektplanering. Intervjuerna har ägt rum för att ta reda på hur den visuella metodiken fungerar i praktiken.Litteraturstudien innefattar en utredning av begreppen Lean, Lean Production, Lean Construction, Last Planner och NCC Projektplanering. Den röda tråden från Lean till NCC Projektplanering är att genom ständigt förbättringsarbete skapa engagemang och ökad delaktighet.Den generella uppfattningen av NCC Projektplanering är positiv, dock varierar uppfattningen av metoden efter aktörernas inställning.

The middle ages is a time in our history that is often used as a frame when portraying fantasy on tv. HBOs immensely popular series Game of Thrones could easily be counted as one of these. But to what extent does the creators of the series approach the history of our world while creating their own? The aim of this essay is to analyse a number of characters from the tv- series out of gender- and their place in the social structure and then compare the findings with the image of the middle ages that is given in academic research. By analysing the two released seasons of Game of Thrones the study has shown that there are many similarities between the fictional world and the actual world but that it also differs through choices made by the creators of the series. .

The ski resort is a business unlike any other. While providing the customer with a service, it produces the service in a manner that in many respects resemble the traditional producing company. Therefore, since the challenges facing the ski resort are a mixture of what can be found in these different environments, this study aims to investigate the applicability of Lean principles in this context. With a qualitative approach based on direct observation, combined with survey data from 2819 respondents, we evaluate the expected effects on customer value of ten commonly defined Lean principles. The study finds that although Lean theory can help disseminate customers throughout the resort and provide greater transparency, the nature of the operations calls for caution.

IN THIS THESIS WE EXAMINE LEAN IN HEALTHCARE, IN PARTICULAR WE LOOK AT THE PERCEIVED CHANGES BY THE PEOPLE WORKING IN THE PROCESS AS WELL AS THE ONES WORKING WITH MORE ADMINISTRATIVE TASKS. WE ALSO ASK OURSELVES IF THESE CHANGES ARE SUSTAINABLE. OUR STUDY IS DONE ON THREE CLINICS (LOCATED IN SÖDERTÄLJE, LANDSKRONA AND MALMÖ). THE STUDY IS PERFORMED THROUGH DEEP-INTERVIEWS WITH A FEW KEY PEOPLE IN THE DIFFERENT CLINICS. FURTHER A SURVEY IS SUBMITTED TO EACH OF THE THREE CLINICS TO GET A BROADER INSIGHT OF THE PERSONNEL'S VIEW ON THE CHANGES.

Lean Product Development is a knowledge-based business concept in order to maintain high quality, meetcustomer requirements and to make product development more efficient. An important part of the processis to add a lot of resources at an early stage and execute the development as an iterative process betweendepartments exploring many alternatives thoroughly. The work focuses on how Lean ProductDevelopment is carried out and explores how to manage interaction between different departments andexpertise with regard to cross-functional collaboration and knowledge sharing i.e. learning.The information for the studies was gathered at a major Swedish company from two projects. The projectswere carried out as cross-functional and possible key factors for cross-functional collaboration wasidentified.The results have been correlated with theories of Lean, Product development, Lean product developmentand Learning.

The objective of this study is to examine how Lean can make the utilization of inventory more effective and, from a Lean perspective, examine how the value-adding activities related to inventory can increase. To examine this, a case study was perfomed at Svenska Fönster. The conclusions of this study are that Lean can advantageously be applied on inventory to increase the efficiency. .

Starting out as a minor form of amusement, the game industry has become one of the most lucrative andsuccessful in the entertainment business competing against giants such as television, movies and music.As the internal competition within the developer community grows companies work hard at discoveringnew ways to attract and keep customers. By having a playcentric approach focusing on user experiencethey hope to achieve that goal. This thesis describes the process of designing a game with focus on theplayer. We apply the concept of flow on game development and investigate through research throughdesign if we are able to create a game that keeps the player in flow.Play tests showed several elements such as control issues and too difficult challenges early in the game,affecting the possibility for players to experience flow while playing. These negative factors came to becalled flowleakers.

The objective of this study is to examine how Lean can make the utilization of inventory more effective and, from a Lean perspective, examine how the value-adding activities related to inventory can increase. To examine this, a case study was perfomed at Svenska Fönster. The conclusions of this study are that Lean can advantageously be applied on inventory to increase the efficiency. .

In this study we examine how much latency is required in an RTS-game (Real-Time Strategy) before the player quits the game. In the study latency is simulated in the games Age of Mythology and Starcraft: Brood War with the program WANem, and then the testplayers are asked ?Do you want to quit because of latency??. This data is then gathered and compiled into graphs to show the results. These results show that the limit for when players want to quit differs between the two games and that there are two factors that play into this.

The aim of this thesis is to study Stadshuskällaren?s operational processe flow and identify their operational characteristics. The uniqueness of Stadshuskällaren is that they are breaking the law of trade-offs regarding volume/variety, much like Toyota managed to do ? which spawned the entire field of research of the ?Lean Philosophy?. In the thesis the characteristics we identify through analysis, which enables Stadshuskällaren to break the trade-off, are compared with the principles of Lean service theory, which ultimately stem from Toyota.