Lean i Sjukvården - En studie i hållbar verksamhetsstrategi
IN THIS THESIS WE EXAMINE LEAN IN HEALTHCARE, IN PARTICULAR WE LOOK AT THE PERCEIVED CHANGES BY THE PEOPLE WORKING IN THE PROCESS AS WELL AS THE ONES WORKING WITH MORE ADMINISTRATIVE TASKS. WE ALSO ASK OURSELVES IF THESE CHANGES ARE SUSTAINABLE. OUR STUDY IS DONE ON THREE CLINICS (LOCATED IN SÖDERTÄLJE, LANDSKRONA AND MALMÖ). THE STUDY IS PERFORMED THROUGH DEEP-INTERVIEWS WITH A FEW KEY PEOPLE IN THE DIFFERENT CLINICS. FURTHER A SURVEY IS SUBMITTED TO EACH OF THE THREE CLINICS TO GET A BROADER INSIGHT OF THE PERSONNEL'S VIEW ON THE CHANGES. THE TWO FORMS CORRESPONDS WELL WITH EACH OTHER AND THE PERSONNEL IS IN GENERAL POSITIVE TOWARDS THE CHANGES. THEY ALSO AGREE THAT THE CHANGES HAVE BEEN SUSTAINABLE. HOWEVER, HOW THESE RESULTS SHOULD BE INTERPRETED IS OPEN FOR DISCUSSION DEPENDING ON HOW ONE DEFINES "LEAN".