In recent years, customer profitability has become a focal point of academic discussions on business performance. However, researchers remain divided as to how evaluation of customers ought to be conducted, resulting in uncertainty of how accounting systems should be adapted to prevailing conditions. This paper aims to investigate the application of customer accounting techniques and the role they play in the organisational and commercial context in which they take place. In a case study of Billerud, a Swedish company providing materials and services for packaging solutions, the interplay between customer accounting techniques and customer relationship characteristics has been examined through the application of a theoretical framework developed by Lind and Strömsten. Particular emphasis has been put on deviations from the prescribed pattern of the framework.

For many individuals gambling gives an opportunity for relaxation and social relations. The positive effects of gambling are for most individual?s considerable more than the negative effects. Even if gambling gives positive effects there is individuals that cannot control there gambling and therefore develop an addiction which disturb there life situation and health. The aim of this study was to describe which personal characteristics distinguish people with a pathological gambling and which psychological, physical and social consequences this pathological gambling causes for the individual.

The work examines geographical variations of bicycle use in Trondheim municipality with the aim to create an understanding of what influences the use of bicycles and explain the geographical travel pattern for cycling. The work focuses on the how physical structures generates different transports effects. Where bicycle travels in Trondheim municipality are undertaken is described by using network analysis in ArcGIS, based on aggregated data from the travel habit survey (RVU) in 2009/2010. Trondheim municipality is divided into smaller geographical units (zoner) whose characteristics are described by 19 variables, categorized into 6 groups; Distance, Land use, Topography, Bicycle Facilities, Road characteristics and Demographic factors.By linear regression analysis in SPSS and ArcGIS Spatial Analyst, an explanatory model is elaborated. The variablesdistance to the regional center, workplace density, percentage separate bike paths and hilly terrain explains 78 percent of where cycle journeys are undertaken.

Syftet är att undersöka lärares och rektorers inställning till ledarskap i relation till den så kallade Monroe-metoden..

Studien bygger på Implicit Leadership Theory, tidigare studiers noterade ledaregenskaper samt egenskaper noterade i denna studie värderade från ett medarbetarperspektiv. Implicit Leadership Theory bygger på hur ledarskap konstrueras av medarbetaren. Deltagare var åtta medarbetare varav tre män. Kvalitativa intervjuer utfördes. Syftet konkretiserades utav önskvärda ledaregenskaper, studiens gemensamma egenskaper och egenskaper överrensstämmande med tidigare studier samt teori. De upplevda egenskaperna delades upp i kategorier som beskrev de önskvärda egenskaperna.

The purpose of this study is to explore how hybrid work affects the experience of organizational justice and psychological well-being within an organization where working conditions differ between professional groups. Using a combination of semi-structured interviews and a quantitative survey, the study offers a nuanced understanding of how various work arrangements are perceived and interpreted by employees. The findings show that justice is not primarily about having equal conditions, but rather about how these conditions are understood and communicated within the organization. Many employees accept differences in work arrangements when they are perceived as logically justified and clearly communicated. However, when these differences lack explanation or are associated with injustices, frustration can arise even if employees understand the reasons behind them.

Many political reforms are currently implemented in the Swedish schools. The trend indicate that education in Sweden follows neo-liberal restructuring policy, that highlights assessment, marketization and surveillance in different aspects. According to the new curriculum LGR 11 the school head is the school's educational leader with responsibility for the school's results and development. The reforms put new demands on the school heads tasks, their responsibility and leadership. The aim of my research study is to investigate how the school heads experience andhandle this situation.

Our society has faced monumental changes and therefore our working life has changed as well. We are now in the twentieth first century and still our labor market is gender-segregated. Today networking is an important part of working life and one cannot emphasize enough the importance of having good connections in your network. Networking is now seen as an important tool when it comes to your career. In the past networking has been the men?s arena and it has almost been seen as a male institution.

The purpose of this bachelor thesis is to identify the relationship between color and semiotics and how a person?s opinon, regarding a game character?s different characteristics, can be affected by the use of various colors. Prior to this study people were asked, through an online survey, to write down words that they associated with different colors. The colors were then divided into four different groups depending on whether they had been associated with positive-strong words, positive-weak words, negative-strong words or negative-weak words. In order to further shed light on the effect of colors, the four palettes, consisting of the colors associated with the different words, were then used separately to give color to two characters: a man and a woman.

Ämnet ledarskap och ledarskapsstilar kan vid en första anblick ses som ett klart och tydligt begrepp som är enkelt att förstå. När man sedan applicerar dessa begrepp inom ramen för ideell verksamhet kan det också verka enkelt. Detta är dock inte fallet när man fördjupar sig i ämnet och börjar inse att ledarskap är ett komplext begrepp som innefattar en mängd olika saker och skilda teorier kring ledarskapsstilar som anpassar sig bäst i olika situationer. Röda Korset är en av många ideella verksamheter i Sverige och är en av det få ideella organisationer i landet som har en egen ledarskapsutbildning, där ledarskapet utifrån deras vision sprids och lärs ut. Intresset fångade oss när vi inom ramen för ledarskap, ledarskapsstilar samt ideell verksamhet ville se hur Röda Korsets ledarskapsutbildning utformats samt vilken ledarskapsstil de förmedlar.

Stress is part of everyday life and in the working conditions of the social services in Sweden. Thus each and every person has resources and strategies to cope with those stressors that construct the assumption of stress. The aim of this study was to understand how persons in leading positions of the LSS of Social Services in Kalmar experience and cope with stressors in their leadership and organization and to investigate what factors during working and non-working hours promote health. Influenced by the theoretical approach of Aaron Antonovsky´s Sense of Coherence seven qualitative interviews were conducted with persons in leading positions. They were asked about stressors, coping strategies, resources and health promoting factors that help to cope with stressors.

This master thesis is a study of how city cemeteries can be used and contributes to a socially sustainable urban development. Today sustainable development and sustainable urban development is something that more or less every organization is working with. Therefore it is also relevant to integrate our cemeteries in this work so that they can become a part of the sustainable urban development process.The thesis gives a basic understanding of sustainability as a concept and also defines socially sustainable (urban) development. The work then immerse itself in various types of park structures and how the relationship between the human individual and the public space work, to satisfy the needs that different people have.The literature study that has been made is also the base for the design of the walking interview that has been made for the two city cemeteries. The cemeteries that where studied where the Assistens cemetery in Copenhagen and the Eastern cemetery in Gothenburg.

Syfte: Syftet med studien har varit att undersöka hur erkänt skickliga lärare beskriver sitt lärarledarskap och vilka uppgifter och ledarskapshandlingar som formar lärarledarskapet. I vilka sammanhang och situationer utövas lärarledarskapet? Syftet har varit att undersöka hur erkänt skickliga lärare formats i möte med elever, verksamheter, skola och ledning och hur detta kan beskrivas och diskuteras i förhållande till förordningen och litteratur om teacher leadershipTeori och metod: Studien vilar på inspiration av livshistorieforskning och den variant som kallas för tematisk yrkeslivshistoria. Studien är genomförd som en kvalitativ studie med fyra ?erkänt? skickliga lärare? som utnämnts till förstelärare och genom livshistorieintervjuer.

This thesis is an attempt to understand how the traditional female gender identity is constructed and what kind of structures that are maintaining it. I also study how this identity is reflected in young women's conception of themselves and in their views upon whether they should sign in to the military service or not.The theoretical framework that I use mainly consists of theories about gender construction, male dominance and the woman's role in the nation-state.The purpose of using this theoretical approach is to illustrate that the traditional female gender identity consists of characteristics that are in opposition to the male ones. The woman should be weaker, less aggressive and more caretaking than men- in sum she is defined as the Other. The structures that constructs this identity is the male dominance, also known as the gender system and the patriarchy.This traditional female gender identity and citizenship role that historically has been allotted to women in the nation-state is still today very vivant in Sweden and is reflected in the fact that the military service is optional for women. Certain parts of this identity is also reflected in the young women that I interview, in their sense of probably not fitting in to the military service, because of their sex and the characteristics discussed above, that are associated with it..

AbstractThe purpose for writing this essay is to study the culture of kindness in the Church of Sweden, as the church constitutes as an idealistic organization (non-profit or voluntary organization).The focal point is on how such a culture affects the employees, and if any new componentsthat can amplify the concept can be distinguished.To do this a case study-design has been employed. The primary sources are qualitativeinterviews with six employees in a congregation in the Church of Sweden, and participantobservations on two different occasions at the same congregation.Theories of organizational sociology has been applied to the material, more specific Edgar HSchein?s definition of organizational culture and the concept of a culture of kindness (derivingfrom a report by the Swedish Work Environment Authority) as a specific part of the church?sorganizational culture.The conclusions we can make from our study is that a culture of kindness affect employees inboth a positive and a negative way. There are many expectations that come with working inthe Church of Sweden, and these do have an effect on the work performed. There is alsoevidence pointing to the fact that leadership can counteract the fear of conflicts that otherwiseis associated with the culture of kindness.