I dagens tjänsteorienterade samhälle har företag blivit medvetna om att det inte bara är ändamålet med en produkt som kunden anser värdefullt utan att vägen dit också är viktig. Syftet med denna uppsats är att påvisa hur betydelsefull vägen mot ändamålet (den process som omger resultatet) är för kundens värdeupplevelse samt att undersöka huruvida olika åldrar och kön värderar tjänstens element olika. Som kontrast till tidigare kvalitativ forskning på området genomfördes här en kvantitativ studie, i form av en enkät, för att uppnå uppsatsens syfte. Undersökningen visade att resultatets betydelse fick högst omdömen men att processen ändå var essentiell för kundens helhetsupplevelse. Ett antal processfaktorer, framförallt trevlig och lyhörd personal, visade sig ha stor betydelse för upplevelsen och studien kunde även påvisa åsiktsskillnader beroende på kön och ålder.

This is a qualitative study which purpose is to examine the experiences of the recovery process after a treatment for eating disorders.                                                         The questions we have decided to examine are; how did the women adapt to a healthier life after treatment, what are the women's perceived experiences of the aspects related to identity and identity work, and what external social influence was seen as important for their adjustment process to a healthier life?Methods: We have used computer-supported and semi-structured interviews. There were a total of nine women who took part in the study.                                                                                                                    Results: Majority of these women have been recovered from their eating disorders, but some still have major or minor problems. They found it rather difficult to adjust their life's without an eating disorder.Conclusions: Increased self-awarness led to greater control over the eating disorder. The women could begin to confer the new features that they identified with.

The purpose of this study is to better understand, from a foster parent perspective, how the integration process of the foster child is carried out in the foster family. The purpose is to identify the challenges and success factors in the process. The study is based on a qualitative method. The data consist of interviews with six foster families. The study?s theoretical framework is mostly based on system theory and also on the theory of ambivalence.The results show that most of our families considered five factors to be important in order to facilitate the integration process.

The main aim of this master thesis was to see the process of an interactive online reference service from idea to final product. The reference service we have studied is developed and used by the Library of the National Institute for Working Life in Stockholm, Sweden and goes by the name phibi. Our goal was to review the whole realization process from the reasons why a service like this was created, how the service was introduced and implemented inside the organisation and finally what the result and consequences were for both the library staff and for the users of the service. Phibi is designed to be a tool that fosters communication between the library staff and the remote users where the users get the opportunity to be helped with their questions by the library staff although they are not physically present in the library. To understand the process we conducted a case study with 11 interviews of the library staff, the superior and the initiator to phibi.

The purpose with this studie was to examine how individuals with experience of a long-term drugabuse describe their transformationprocess, and if this process has contributed to a change in their selfdescription. The studie was delimit to examine the transformationprocess, not in relation to what sort of abuse the informants had, or in relation to gender. The studie anwered questions concerning motivation to stop abusing, how the informants started the drugcareer, and how life as an abuser is described. In the studie qualitative method was used, five semi-structured interviewes were made with individuals who had a long-term addiction in the past. Symbolic Interactionism was the theoretical frame of referense that was used for analyse.

To challenge the competition within the construction business there are requirements ineffectiveness and use of operating computer based programs and work-methods. Thecomputer based programs are continuously improved and can at some point be the start of anew work-method. The work-method of tomorrow can be Building Information Modeling(BIM).This Master of Science Thesis gives an understanding in what BIM is and what therequirements for Sweco Theorells are in a future BIM-use as a consulting-firm. Theunderstanding is presented through a study of theory within the subject. The way of thinkingand acting among different disciplines and individuals within the building process isexplained through an interview study.The term BIM is regularly used.

The aim of the study was to investigate if some selected recipes could be hazardous for man; that is if pathogenic bacteria in raw ingredients could survive the cooking process. The study included three known pathogens, Listeria monocytogenes, Salmonella Typhimurium and Campylobacter jejuni. A known number of the bacterium chosen was added to the raw product. The dish was prepared according to the recipe and then a bacteriological investigation concerning the added pathogenic bacterium was performed. The results showed that all recipes tested could be hazardous; that is the added pathogen was still living after the cooking process..

Sjuksköterskan har ett stort ansvar när det gäller patienters smärtlindring då det är sjuksköterskan som bedömer smärtan efter att patienten fått skatta den på exempelvis en smärtskattningsskala. I vården idag sker missuppfattningar om äldre patienters förmåga att känna smärta och sjuksköterskan har en tendens att bedöma smärtan mildare än vad den är. Syftet med denna litteraturstudie är att finna och beskriva smärtskattningsskalor som är lämpade för äldre patienter samt att jämföra smärtskattningsskalorna med varandra. Resultatet visar att patienter med viss grad av kognitiv nedsatthet har förmåga att bruka en smärtskattningsskala och att den skala som har bäst reliabilitet, genomförbarhet och som föredras mest är Iowa Pain Thermometer (IPT). Den minst föredragna skalan hos äldre och den som har sämst validitet, reliabilitet och genomförbarhet är Visual Analoge Scale (VAS)..

In the light of the criticism from the Swedish Consumers? Association towards the actions of modern fund managers on the Swedish Sustainable and Responsible Investment (SRI) market, discussions of change has increased. The reasons underlying a change and communication process are scarcely focused on. Thus, grounded on theories in the fields of Critical Management Studies (CSR), Corporate Social Responsibility (CSR), change and communication, this study analyses how a change of implementing revised SRI communication is carried out at Handelsbanken Asset Management, existing motives for the change in communication, and how key actors can affect the process. A participant observation and in-depth interviews were carried out enfolding a discussion that contributed with a critical analysis and discussion, concluding external motives to be dominant and that key actors of the change process are influential to a various extent.

Monster fyller en väldigt viktig roll i dagens skräckfilm och skräckspel där en av deras största uppgifter är att vara skrämmande. Denna uppsats är en studie som fokuserar på hur man designar skrämmande monster inom spel och film. Vi har, med hjälp av teoretiska tolkningar, tagit reda på faktorer som kan påverka vad människor ser som monster samt hur man kan göra monstret skrämmande på en kognitiv nivå. Exempel på sådana här faktorer är kultur, etnicitet, religion. Även sexism och rasism har en betydelse i detta samband.

Driving simulators are a very important part of the research that is done at VTI. Enhancing the realism and creating a better driving experience in the simulators are very important and an ongoing work process for the engineers and researchers who work with the simulators. This project has been done as a part of this developing process and the purpose is to enhance the realism of the rear-view mirrors.Simulating realistic rear-view mirrors has been demanded, not only from the researchers at VTI, but also from car and truck manufacturers. To achieve a realistic mirror view a method to measure and parameterize real mirrors has been developed. The code for the existing graphics system has also been redone to be able to handle the new types of mirrors introduced..

This thesis attempts to describe the application of variation theory, as developed by Ference Marton, at a Swedish primary school, intermediate level. The aim of the thesis was to investigate some aspects of a learning process. The students were introduced with the theme of ?sustainable ecological development?. This included theoretical and practical knowledge of the art of sustainable living.

Denna rapport innehåller en redogörelse för mitt examensarbete, Charlie åkerkarusell, som gjordes vid Carl Malmsten ? Furniture Studies, LinköpingsUniversitet, våren 2012. I mitt arbete undersöker jag hur man kan serietillverkaen liten produkt med hjälp av mallar och fixturer anpassade för film och hur mandokumenterar processen med hjälp av film. Jag har tittat på olika filmer som rörämnet och olika typer av mallar för att sedan formge en liten figur vid namnCharlie, som serietillverkades i en serie av 30 stycken. Jag utförde några avmomenten i serietillverkningen med hjälp av en typ mall som jag konstruerade.Mallen, som jag valt att kalla för karusellmall, är inte den mest rationella men ärdäremot betydligt mer spännande och spektakulär än en traditionell mall.

Handling product returns has become a critical activity for organizations as the volume of gods flowing back through the supply chain rapidly increases. Few research studies have published specific empirical data concerning the reverse logistics practices of companies. Information technology and information support has long been recognized as a competitive weapon ? capable of enhancing company performance and achieving efficient reverse logistics. Reverse logistics is very unlike the forward, as it is more reactive and also has less visibility.

The aimof this study is to contribute furthermore to understand the complexity of theprocess of learning to read and write in an inclusive environment. It focus on the syllableinstead of the phoneme as a unit in this process which is not the most common way ofdoing it. The report is based on a qualitative analysis of this task in pre-school and gradeone at a primary school in a small municipality.In the result, I have found, that the very structured working process and the diagnosticapproach helps the teachers to understand on what level pupils are at. The pupils whostart working this way in pre-school, feel safe knowing what is expecting from them andthey also learn from each other. All pupils in grade one have, before w 45 in autumnterm, very good letter knowledge and have learnt how to read words with two syllableswith a consonant-wovel-structure.