Course:Business Administration, Master Thesis, Second Level, 30 Credits.Authors:Sara Frännlid and Helena RamstedtTutor:Jim AndersénTitle:Internet, relationships and loyalty ? Best praCtice foR the bankMarketPurpose:The study aims to explain how banks use electronic customer relationship management, eCRM, to create loyal customers. A figure will be created, which will enlighten the factors a bank should focus on when enhancing customer loyalty through the internet. Through interviews with two successful banks is it possible to study how a bank can successfully create loyal customers.Methodology:A qualitative method in terms of semi-structured interviews is used. The empirical results were then analyzed with the theory in order to contribute with a new figure.Theoreticalperspective:The theory describes how a bank can create a loyal customer over the Internet.

From a time where employees often remained at one company until retirement, globalization and changed employment patterns have created a more mobile labor market in the last years. In an effort to expand the connection between organization and employee a rising interest in corporate alumni networks has emerged. Previous research has shown that conditions for such networks are formed through employees social identification, perceived organizational support and organizational citizenship and can be shaped by company's HR practices.This paper aims to examine two case companies' perceived benefits through alumni relations as well as their HR prac-tices, in order to increase understanding surrounding the relationship between the two areas. Further the study intends to draw conclusions about the role of corporate alumni networks in the creation of the received benefits.The study indicates that HR practices, through the creation of an organizational citizenship behavior, can influence the conditions for beneficial alumni relations. Results show that some expected benefits of alumni relations can be re-ceived through strong citizenship.

 Det talas idag om ett minskat stöd och identifikation till politiska partier. Forskning visar att unga människor spenderar mer tid och är mer benägna än äldre att använda Internet för att skaffa politisk information. I en enkätundersökning med 125 deltagare i fyra åldersgrupper undersöktes om unga i större utsträckning än äldre identifierar sig med icke-parlamentariska rörelser som för fram sina budskap på Internet. Hos deltagarna mättes graden av parlamentarisk och icke-parlamentarisk identifikation som funktion av ålder och Internettid. Unga hade en signifikant högre Internettid än äldre.

The focus of this study has been to plumb social workers experiences regarding their work methods in two institutions regarding unaccompanied children through a perspective of gender. In this study, four semi-structured qualitative interviews has been contrived in purpose to gather in material which has been presented in five themes to ease an analyse focusing of gender. In all the interviews both authors participated with one in charge and one taking notes. One of the main focuses has been the relations between both social workers and their clients and between colleges in the institutions. The other main focus has been the activities, both planed and spontaneous, which the clients been offered, for example football, bowling and boxing.

Title: Nätdejting för olika åldrar (Netdating for different ages)Author: Henri NekmouchePurpose: The purpose of this study is to investigate what influence the medium Internethas had on building up relationships between people who have dated online, and tocompare two different age groups.Method/Material: In this study the author has conducted personal interviews with sixpeople who all have experienced Internet dating, and had their first contact with agirlfriend/boyfriend online. The questions asked were designed to help answering thepurpose of the study.Main results: This study shows that in general there is a positive view of Internet datingamong both groups. They appreciate the opportunities it provides, as they get to knowthe other persons personality first. Even so, it should be noted that they still tend to be abit ashamed to talk about Internet dating, and some don?t want to be associated with it.The communication pattern tend to be pretty much the same among both groups.

Föreliggande studie undersöker elevers attityder till och användning av läroböcker i historia. Studien är en enkätundersökning som sätter läroboksanvändningen inom ämnet historia mot den hos eleverna upplevda nyttan av alternativa medier, främst internet. Den undersökta elevgruppen går på gymnasiet, antingen ett praktiskt eller ett teoretiskt program, på friskolor i Malmö. I ett försök att komma fram till vad som gör att elever i stor utsträckning är positivt inställda till internet medan de är mera negativt inställda till läroböcker delas respondenterna in i kategorier efter kön, typ av gymnasieutbildning samt konstant tillgång till dator. Resultaten för studien visar att det är främst män som avviker från den genomsnittliga uppfattningen med män på praktiska utbildningar som mest negativ till böcker och positiv till internet medan män på teoretiska utbildningar är mer positiva till böcker än de andra, men fortfarande positiva till användning av internet..

Internet är idag en av de största informationskällorna som används av en stor del av befolkningen. För att göra webbplatser tillgängliga för personer med funktionsnedsättningar är det viktigt att man som webbutvecklare är medveten om hur internet används av dessa grupper, vilka tekniska hjälpmedel de kan använda sig av och vilka problem som finns. En webbutvecklare som besitter dessa kunskaper kan anpassa design och kod som ökar tillgängligheten.I denna studie har vi genom en enkätundersökning tagit reda på hur Sveriges universitet och högskolor arbetar för att öka tillgängligheten på sin webbplats. Vi har också utfört en kodkontroll av förstasidan på alla lärosätens webbplatser för att se om koden uppfyller kraven på tillgänglighet.Resultatet på undersökningen är analyserat utifrån riktlinjerna inom WCAG 2.0 vilket ger en tydlig bild över hur de olika lärosätena har tillgänglighetsanpassat sina webbplatser. Genom undersökningen har vi funnit att de flesta universiteten och högskolorna arbetar för att öka tillgängligheten genom att jobba efter riktlinjer och rekommendationer, men det finns även brister som kan förbättras..

Bakgrund: Distriktssköterskors arbete har förändrats över tid. Patienter är idag ofta välinformerade om sin hälsa och medvetna om att de kan påverka sin hälsa. I dagens samhälle är internet en vanlig källa till hälsoinformation, som har blivit allt mer tillgänglig. Det är viktigt att patienten känner delaktighet i sin egen vård.  Vårdgivaren har ett ansvar att leda patienten till tillförlitliga informationskällor. Syfte: Syftet med studien var att belysa distriktssköterskors erfarenheter av att patienter söker hälsoinformation på internet och hur det påverkar deras arbete.

Bakgrund: Personer som använder Internet kan bli övervakade och profilerade av bland annat spionprogram och cookies på webbsidor. Dessa spion-program och dolda filer kan samla ihop information om användaren som skickas tillbaka till sändaren. Detta sker ofta utan användarens vetskap. Företag som placerar spionprogram i fildelningsprogram har syftet att samla information för att sedan rikta reklam till privatpersoner. Den information som kommer tillbaka kan säljas vidare i undersökande syfte för reklam till en tredje part.

The aim of this issue is to study how Swedish public libraries deal with the principles of freedom of speech and freedom of information in connection with public use of the Internet. The authors intention has been to find out whether the public use of the Internet has caused ethical problems for library workers and how the libraries solve situations when they consider their principles violated by library users. The authors study the debate on the issue in a couple of Swedish library magazines published during the late 1990s and they also give a few examples from the USA during the same period. They study the ethical principles and directives for schools published by the Swedish Board of Education as they claim that many of the public library users are students who bring along their ethical conceptions and thereby affect the ethical climate of the libraries. In their study the authors refer to ethical rules given to librarians by their trade union DIK and to the conclusions drawn from the hearing Good Ethics on the Net held by the Swedish IT Commission in 1998.

The purpose of this thesis was to find out how travel agencies work with relationships to their customers on the Internet. A case study with two companies was conducted, Ticket and Resia. In all four interviews were done, two in every company that served as basis for our conclusions. The study showed that it is important for travel agencies and other types of companies to create awareness of their web site in as many ways as possible and make it easy for the customer to find the web site. The contents on the web site have to be of current interest, it should be well structured and the usage of the web site should be easy.

Since drinking habits are created in social environments the workplace has an important role in alcohol prevention. This study has investigated employees (N=216) in a Swedish municipality work organisation with the purpose to describe the alcohol culture in workplace and how it influences on the workers attitudes towards alcohol. The theoretical baseline for the study has been Ames and Janes framework that explains the relation between workplace culture and drinking habits among workers. The study showed significant relations between restrictive attitude towards alcohol and not drinking with co-workers (POR: 2.5) and feeling low pressure in the work situation (POR: 2.2). Therefore it should be of interest for employers to adopt a cultural perspective and a primary prevention strategy in their alcohol policies that focuses on social relations and the workplace conditions.

The purpose of this thesis was to examine the ways in which the constructions of heterosexuality and gender in three Disney movies about princesses affect the power relations between men and women in the movies, and how discourses on gender and heterosexuality have changed over time. Research questions were:How do characters in the movies talk about gender and heterosexuality?How does the interplay between gender and heterosexuality affect the power relations between men and women in the movies?What are the likenesses and differences between movies from different time periods?Discourses were mapped out using a model based on Ernesto Laclau and Chantal Mouffe?s political theories. These discourses were then analyzed with a theoretical framework consisting of Yvonne Hirdman?s concept of gender system and gender contracts, Judith Butler?s view on the heterosexual matrix and an understanding of power relations based on Michel Foucault.

The purpose of this study is to analyze and understand how music festivals in Sweden are marketed today and the changes that will and may occur in the future. Music festivals are a common phenomenon in Sweden today and since most of them only are arranged once a year it gives the marketing of them a special character. Therefore I find it interesting to look at how the development of the Internet will change the marketing of music festivals. This study is based on a qualitative method where I have performed eight interviews with people who have given me their thoughts about this subject. The gathered material and my conclusions of this study are presented in chapter 4 and 5 and for further knowledge about this I recommend you to take a closer look at those chapters..

AimThe study aims were to identify young adults? sources of nutritional advice on the Internet and how they perceive the credibility of these. The study also aimed at exploring young adults' knowledge of national recommendations issued by the National Food Agency.MethodA web-based survey was distributed on the social media platform Facebook. The questionnaire contained a total of 14 questions regarding online nutritional advice and its credibility. Finally, it requested the respondent's knowledge and credibility of the national nutritional recommendations.