SAMMANFATTNING Examensarbetets titel: Drivkrafter & Bromsklossar för Innovation i Professional Service Firms ? En fallstudie av två Big Four byråer Seminariedatum: 4 juni 2008 Ämne/kurs: FEKK01, Examensarbete kandidatnivå, 15 poäng Författare: Noel Lindell, Sebastian Sedeki, Christofer Österlindh Handledare: Håkan Lagerquist Nyckelord: Tjänsteinnovation, Processinnovation, Professional Service Firm, Big Four, Innovation Syfte: Syftet är att skapa en djupare förståelse för hur man arbetar med innovation och vilken syn man har på innovation i Big Four byråerna. Vi strävar efter att förklara hur man arbetar med att tillvarata inventioner, hur innovation uppstår inom olika fält och i vilken utsträckning. Ambitionen är att vårt resultat ska vara normativt för hur man ska kunna öka innovationsgraden i en Big Four byrå. Metod: Studien är en kvalitativ fallstudie med abduktiv ansats.

The world is currently facing a huge severe challenge in handling the issue of climate change. One of the ways to lower the green house gas emissions, which is seen as one of the main contributor to the climate crisis, is to use renewable technologies such as for example photovoltaic (PV) systems. PV-systems are also suitable for so called micro production, small scale energy production facilities, since it can be placed on practically any rooftop with the right solar conditions. In Sweden the usage of PV-systems has not yet gotten any wider spreading, even though the solar radiation conditions are very similar to countries that produce a lot of solar energy, as for example Germany. The aim of this paper is to describe non-adopter perceptions of PV-systems. The study holds a qualitative approach using deep interviews for data collection.

?Stödbricka för muffinsformar? är ett examensarbete som självständigt utförts av Sara Glanander och Rebecka Westerlund under vårterminen 2011. Det har genomförts vid Karlstads universitet, fakulteten för teknik- och naturvetenskap under innovations- och designingenjörsprogrammet.Siluett of Sweden AB i Kristinehamn är uppdragsgivaren för projektet och kontaktperson samt handledare på företaget är Bernt Rådberg, försäljnings- och marknadschef. Handledare av projektet vid Karlstads universitet är Monica Jakobsson, universitetsadjunkt och programledare för innovations- och designingenjörsprogrammet. Examinator är Fredrik Thuvander, universitetslektor och professor på Karlstads universitet.Siluett, som tillverkar bakformar och andra kartong- och pappersbaserade produkter för bageri- och konditorinäringen, har lagt märke till en ökad efterfrågan av monterade mönstertryckta formar hos sina kunder.

All around the world more and more people move from rural areas to live in the cities. Because of this, the urban areas have become an important part in the debate about the effects on the environment and sustainability. In many countries word wide initiatives have been taken to build sustainable cities and eco cities, the Stockholm Royal Seaport is one example. The vision for the district is to become a world class sustainable city based on the three dimensions of sustainable development: social, economic and ecologic. The municipality of Stockholm has set requirements for the buildings? energy usage, emissions and amount of waste generated during the building process.

In this thesis we have examined why the establishment process of travel destination is essential for the tour operators and how the process can be influenced by different conditions. The thesis is written from the perspective of the tour operators and with the tour operator Ving as our case study, we have been able to create a picture of how the establishment process of travel destination may look like.We have chosen to deal with some different areas in this thesis that all are important for the creation of a holistic picture of the process. The overall segments listed in this thesis are the process itself, the tourist, marketing, the product creation and demand. By connecting our theoretical framework to the collected empirical data from our case study, we have analyzed the establishment process and drawn our conclusions..

The goal of this project was to make the requirement process at the Swedish Coastguard more effective. The first step to achieve this was done by locating bottle necks in the process with value stream mapping method. The result of this study showed that the biggest restriction in the requirement process was while examining older requirement documents to understand what elements were suitable for the particular project. This was followed by a study of literature, interviews and theory of Lean Production with the ambition to investigate how the requirement process was handled on other companies and how to improve the process on the Swedish coast guard. This led to a number of potential enhancements of the process which later was evaluated.

?Service Design? har på senare tid fått innebörden att utveckla tjänster med hjälp av designmetodik. Syftet med denna uppsats har varit att kartlägga nuvarande synsätt inom området för att få inblick i hur ?Service Design? kan användas i innovations- och utvecklingsprocesser hos svenska tjänsteföretag. En övergripande genomgång av litteraturen kring området ?Service Design? har gjorts.

Networking is an important part, for organizations, in the recruitment process. This since the emergence of Internet networking has become more common and the organizations finds that networking is applied more frequently in the recruitment process. Organizations have noticed that networking often is a more cost efficient option compared to traditional recruitment. Since networking in the recruitment process has increased, we intend to investigate if and how it affects the composition of organizations. This thesis aims to examine networking in the recruiting process, and aims to make no differences between networking offline and online.

The goal of this project was to make the requirement process at the Swedish Coastguard more effective. The first step to achieve this was done by locating bottle necks in the process with value stream mapping method. The result of this study showed that the biggest restriction in the requirement process was while examining older requirement documents to understand what elements were suitable for the particular project. This was followed by a study of literature, interviews and theory of Lean Production with the ambition to investigate how the requirement process was handled on other companies and how to improve the process on the Swedish coast guard. This led to a number of potential enhancements of the process which later was evaluated. Requirements written by different people in different organizations were analyzed in order to sort out if there were some similarities? which could be used as standard elements in a future standardization of the process.

Denna studie behandlar begreppen process och produkt. Syftet är att genom ett hermeneutiskt perspektiv undersöka några bildlärares syn på begreppen process och produkt i bildundervisningen på högstadiet. Tidigare har fokus legat på elevers färdiga produkt men idag är bedömningen i bildämnet mer fokuserad på elevers process (Skolverket, 2012:3). Undersökningen genomfördes genom  kavlitativa intervjuer. Intervjufrågorna är förankrade i Lindströms (2002:4-5) process- och produktkriterier.

The study aims to illustrate how women victims of male violence in intimate relationships are treated during the legal process and with professional perspective describe what women?s experiences considered to be in the legal process. The study also aims to draw attention to the interventions for abused women during the legal process.The results are based on interviews with professionals in the justice system, and on observations in the courtroom. Overall our results show that abused women are in need of a great quantity of help and support before, during and after the negotiation. The legal process is very stressful for the women.

Mapping a process enables a greater understanding of the work, and is standard to evaluate and improve a process. This thesis is conducted at Test Bed Mechanical Design at Scania in Södertälje. Test Bed Construction is a complex process, characterized by a large amount of creative work, technical challenges and coordination between different people and different organizational functions.The aim of the thesis was to identify the Test Bed Construction Process and to develop a visual model of the workflow that also served as support for the engineers in their daily work. During the mapping process, comparisons were made with previous research in lean product development to identify process improvement.A literature review on process mapping and process visualisation resulted in a method for process mapping. The study showed that research on process visualisation is neither structured nor well defined.

Rökdykning inom räddningstjänsten är ett av de farligaste arbetsförhållandena som för tillfället råder i Sverige, och med den mängd svårigheter som de ofta stöter på under utryckningar är det en bra organisation att göra en innovationsprocess på. I detta examensarbete har en innovationsprocess tillämpas på räddningstjänstens arbetsmiljö för att därigenom se om en lösning på ett problem kunde ske. Målet var att utveckla en lösning som underlättar räddningstjänstens problem i skarpa lägen. Tillvägagångssättet delades upp i tre steg för att nå resultatet. Först söktes ett problem som valdes ut, men även en omvärldsanalys genomgicks för att få kunskap om de kringgående faktorerna. En idé-generering gjordes för att lösa detta problem, av idéerna skapades koncept som i största mån försökt fylla räddningstjänstens krav. I nästa steg valdes det koncept som ansågs bäst lämpad att lösa problemet, som sedan realiserades till en prototyp i steg nummer tre.

The purpose of this paper is to describe methods to computerize a library and to compare theory with a process in a school library. The case study is based on a school library called Sunnerbogymnasiet which is situated in Ljungby. My questions are;- Which methods are parts of the process to computerize a library?- Which methods are used in the process in Sunnerbogymnasiet?- What does the practical process look like compared to the methods described in theory?In the paper I present the methods in the process according to the studied literature and compare these with a process at Sunnerbogymnasiet. The most significant result is that cooperation between the school library and the community library was the most important reason for the choice of library computer system.

The purpose of this thesis is to examine the organizational buying behaviour in the purchase of travels abroad. We have conducted a case study of two companies, one medium sized and one larger. Our empirical studies have shown that the companies? buying process is divided into two types, the process of recruit a new travel supplier and the process of a straight rebuy of a regular travel service. In the recruiting process we found that the evaluation process of the purchase is an ongoing process that contradicts estab-lished theories.