The deregulation during the last decade within the airline businesses have called upon a more fierce competition among airlines. This fact forces airlines to continuously focus on service development in order to offer attractive solutions to satisfy customers changing needs and stay competitive. This paper focuses on service development at Scandinavian Airlines. The aim of this case study is to examine the sources of information used in service development and new service development at Scandinavian Airlines. Further the aim is to examine whether information derived from customers can be shown to play a more important role in either service development or new service development.

Aim: The analysis model was introduced after several audit-scandals in order to enhance the confidence in the auditors? independence. Our purpose with this essay is to find out if the auditors experience that the stakeholders? confidence in their review of the financial information has increased as a result of the analysis model. We also strive to describe the function of the analysis model in order to give the reader a deeper understanding in this subject.Method: The scientific approch we have used in this essay is a qualitative survey method, in order to find out the auditors opinion and attitude regarding the analysis model and whether the stakeholders? confidence in the financial information has increased as a result of its introduction.

Bakgrund: Cirka 50 000 svenskar insjuknar årligen i cancer. Cancerbeskedet påverkar såväl den sjukdomsdrabbade som de närstående. Därför är det viktigt att tillräckligt känslomässigt stöd och information ges även till de närstående. Syfte: Syftet med denna studie är att belysa närståendes behov av information och känslomässigt stöd då anhörig drabbats av cancer. Metod: Studien bygger på fem artiklar med kvalitativ forskningsansats och två artiklar med kvantitativ forskningsansats.

Religion is not only manifested in the more traditional forms such as church attendance, but also in various expressions on social media. Facebook is seen by many as creating a social platform where different opinions and more unconventional discussions may flourish unlike how the traditional media convey information. Internet is therefore an interesting platform for investigating how information about religion is spread by researching religious behavior and expression. The focus of this essay is to examine visible, which includes text as a social practice, forms of religious expression shown by the discursive struggle between the Facebook-group Christian Women Against Femen and its counterpart feminist movement Femen. The essay seeks to answer how notions of femininity on the Internet are formulated and reproduced based on the discourse between these two women's movements.The essay highlights how the women?s movements, with their bodily manifestation and by their usage of words, construct and reproduce different images of gender and womanhood.

Stratego is a boardgame not very different from chess, that contains hidden information. Because of this, existing programs play at beginner level. The purpose of this thesis is to adjust a minimax algorithm so that it passes the demands of Stratego, and then build a Stratego agent around it. Tests with existing minimax algorithms leads to the development p-e-minimax. This algorithm uses two different values in its nodes to simulate the different information available to the agent and its opponent.

This master thesis in library- and information science is about the intermediary function of the library room from an environment-psychological point of view. Young people are a group in society who often reduce their visits to the library when growing up. There are lots of reasons for this maybe more attractive activities occur outside the library doors, making the young choose not to use the library. But if the library interior is attractive in itself, and has a welcoming atmosphere, there might be a change and the young people may well choose to pay the library a visit. What is important to young people how do they want their library room to look? Our purpose is to see how the physical environment affects young people in libraries.

BarnOPAC is a Swedish library interface for children. It was launched in public libraries in Sweden in 2001 and has now become a part of library software equipment in several public libraries. The purpose of the thesis is to investigate the interface BarnOPAC on the basis of the childrens perspective. The questions raised consider: how children experience and handle this interface, how library staff experience it and what viewpoints librarians have on childrens use of it. For this purpose we implemented a user study including eight children using the interface in a school library.

When Sweden acceded to the European Union in 1995 the term social economy was introduced to the Swedish context, gradually replacing the term civil society. This replacement can be seen as an indicator of a changing meaning of what the concept of civil society used to stand for.The aim of this essay is to study if it is possible to identify changing perceptions of the role of civil society for democracy in Sweden in government bills between 2002 and 2008, and, if so, what effect does this have on the delineation between the civil society and the government.An analytical model is proposed consisting of two dimensions which both capture the roles of civil society for democracy and the model examines how those roles relate to the government.The conclusion is that the government still sees the main function of civil society as a democratic school and a change agent for democracy. However, there is strong evidence to suggest that the civil society is increasingly regarded as more of a welfare producer than a fosterer of democracy..

The society of consumption exposes us to a lot of information, where advertisement constitutes an extensive part. Due to its expanding, advertisement receives a natural and obvious space in our everyday life. This study aims to investigate how social and cultural values can be mediated in advertisement. The focus has been put to ideas related to health and fitness in the advertisement of power drinks. The thesis takes social constructionism as a starting point, and combines image- and critical discourse analysis in purpose to analyze the pictures.Sociology of consumption, construction of identity, lifestyle and everyday life all constitute an essential part of my analysis.

The share of human beings with overweight or obesity is increasing. This has become a problem for society since obesity often leads to illness. This illness affects life negatively and often leads to depression, absence from work and medical care. One treatment against obesity is to do bariatric surgery, or Gastric bypass. The purpose of the study was to illuminate the experiences of care encompassing Gastric bypass surgery.

The aim of this masters thesis is to learn how an organization has solved its information management via intranet and document management. The purpose is to identify what different types of information are made available via an intranet, how this information is structured and what functions the intranet includes. Conventions, directions and advice about intranets and document management were studied, with the purpose to compare whether the systems of the company correlate with these. Other issues considered in the thesis, are how the employees of the organization use the intranet and how the document management is organized. To get an understanding of these questions the structure and functions of the intranet were studied empirically and a questionnaire on what the employees need and use, concerning the intranet, was sent out to 130 employees.

Classification systems express an idea of the world as it was when the systems was made. If the classification system is not revised there is a possibility that the system will become antique and hard to apply to different subjects. The purpose of this study is to see if the SAB-system is a classification system which shows a reflection of the subject Religion that is equivalent with that of Swedish universities. The ideas which are behind the classification of the subject religion in the SAB-system have been analysed, as well as the structuring of the scientific discipline Religion at the universities. The result will show if the SAB-system can classify the subject religion in a satisfying way at university libraries.

Social movements have long been valuable components of the struggle for a world with true justice. Along with the changing and modernization of society these movements also change, both in their actions as well as in the goals they want to accomplish. Technology is taking a greater part in many aspects of social life, creating new dimensions but also new social divides. This thesis examines how new social movements make themselves visible and affect the world around them through different kinds of networks. For the purpose of this study, we have chosen to study two social movements; the Zapatistas in Mexico, who have become known worldwide for carrying out the first informational revolution, and MoveOn.org, an American grassroots organization that struggles for increased democracy in the US.

The aim of this essay was to investigate what images are conveyed through Swedish daily press and to discuss the possible consequences of these images for librarians and users of the library. What discourses can be identified in the material; how are librarians and their profession described in the press; what attitude can be detected towards librarians and in what contexts are librarians discussed, are questions that were asked. Discourse analysis was used as theory and method. A discourse can be understood as a certain way of talking about and understanding the world. 55 articles from the period of January 1^st 2002 to March 7^th 2003 were analysed with the help of a model.

My intention with this essay has been to examine how men?s tears are portrayed in three chosen films and what their crying does to their masculinity. In my analysis I have used the concept of hegemonic masculinity. I have worked from the assumption that in our culture men?s crying is problematic in some sense.