During the years of development in the 60s and 70s the need for new housing in Sweden arose. Sweden was going to be the most modern country in the world. This period has later been called ?the time of the big programmes?. One of the parts in this building of a welfare society was a large policy of building politics with few counterparts in history.

Problem: The main problem this thesis brings up is what impact factors like trust, commitment, communication between a company and its costumers and value can have on costumer satisfaction on the basis of a relationship perspective.Purpose: The purpose with this thesis is to describe the importance of factors that can have an impact on customer satisfaction on the basis of a relationship perspective. To do this the author has looked into a company called Q-steps and conducted an investigation on their costumers opinion of their relationship with the company.Method: An interview was held with Q-steps CEO Sören Levén as the basis of the thesis, as well as a questionnaire that was sent to the company?s existing costumers over the web.Theory: In the thesis the author uses a model that describes factors that can have an impact on costumer satisfaction on the basis of a relationship perspective. This model is based on theories within relationship building in service companies.Conclusion: To be able to develop good relationships to their customers and as a result of this increase the level of costumer satisfaction, Q-steps has to take different variables into consideration. The main focus in this matter should lay on the variables that to a great extent affect the level of costumer satisfaction.

En berättarteknisk studie av "Ligeia", "The Tell-Tale Heart" samt "The Fall of the House of Usher". Studien fokuseras till kunskap respektive destruktivitet och dess funktion i de skilda novellerna. Genom att se till de berättartekniska aspekterna skapas en ny ingång till förståelsen för novellerna och en ny grund för en kompletterande motivanalys. De tre novellernas narrativa framställning och strukturella uppbyggnad skiljer sig men delar vissa gemensamma grepp vilket möjliggör för vidgad förståelse av novellerna..

The construction process which is used today while constructing residential buildings has for along time remained unchanged. Unfortunately the development process has gone away frombecoming industrialized and instead most of the work is done at the construction site. In thisrespect this is a worse alternative because the project outcome will be more expensive and theconstruction time will be longer. Skanska?s vision is to have a process which is more like the oneused in small residential buildings which is fully industrialized.The constructing process for residential building involves more parties and therefore it becomesmore complicated.

Offentlig upphandling har till syfte att undvika snedvriden konkurrens och ge anbudsgivare likvärdiga möjligheter att tilldelas ett offentligt kontrakt. Däremot krävs det ingen offentlig upphandling när en offentlig myndighet utför ett uppdrag i egen regi. Det finns även möjligheter för myndigheter att utföra verksamhet genom fristående enheter, som då jämställs med verksamhet i egen regi. För att sådan verksamhet ska undantas från upphandlingsskyldighet ställs särskilda kriterier upp för relationen mellan myndigheten och den fristående enheten. Kontrollkriteriet kräver att den upphandlande myndigheten har kontroll över den fristående enheten som den har över sin egen förvaltning och verksamhetskriteriet att den fristående enheten bedriver huvuddelen av sin verksamhet tillsammans med den eller de myndigheter som innehar den.Situationer där myndigheter samarbetar med andra myndigheter genom avtal har också på senare tid ansetts omfattas av undantag från upphandlingsskyldighet.

Prefabricering eller platsbyggt hus? Många ställer sig den frågan. Vad finns det för fördelar respektive nackdelar med prefabgentemot platsbyggt hus? Vilka ritningar behövs och hur går man tillväga?Detta examensarbete är en framtagning på hur man anpassar ett småhus till prefabricering.Platsbyggt hus är ett hus som byggs på plats. Material fraktas dit, förvaras och kapas.Den vanligaste byggmetoden för byggande av hus.Prefabricering av hus är däremot ett hus som byggs i en fabrik eller industri.

A growing number of cities and municipalities in Sweden begin to work with city models in 3D. For the most part the models are used for visualizations of ongoing planning processes, but also for the analysis of noise, shadow studies and environmental disaster simulations.Gothenburg continues to develop the use of 3D maps in municipal operations and is demanding a way to create building elements (walls), which generates in 3D buildings, from roof constructions that are mapped from the primary map. A method has been investigated in the present study. The results are then presented as a 3D model of buildings, along with a terrain map that will facilitate the localization of the area. The created 3D buildings are then compared with roof-data from the primary map to see how well they harmonize with each other.

The main purpose of this thesis is to examine how the European Union through the Directorate- General (DG) of Education and Culture, are calling forth a constructed sense of European identity amongst the citizens of the Union.It is a discourse analysis, which can be described in twofold. Firstly, it is a mapping of the European discourse; i.e. how the European Union defines the identity it seeks to mobilise. Secondly, it examines whether or not there are similarities in the European discourse of identity and the traditional nation-building discourse of national identity.According to this thesis a European identity is articulated in cultural terms, whereby its members are said to share the same values and a common cultural heritage.To bring the people of Europe closer together and to deepen awareness of their "common" history, the European Union encourages all manner of meetings and exchange schemes between Europeans. Although its goal is to develop a feeling of belonging to a shared culture, the EU is also keen to preserve the specific aspects of Europe's many cultures.

I samarbete med Skanska Sverige AB, Region Hus Stockholm Bostäder har detta examensarbete upprättats. Examensarbetet handlar om bedömning och uppföljning av de allmänna kostnaderna, (AK), inom regionen.  Inom husbyggnation är de allmänna kostnaderna en del av projektets totalkostnad och är i de flesta fall svåra att beräkna. Delar av Region Hus Stockholm Bostäder har arbetat med att ta fram erfarenhetsvärden och nyckeltal, för att få ökade kunskaper om AK i projekten och därigenom underlätta bedömningarna för prissättning i kommande projekt. Syftet är att försöka bidra till högre produktivitet genom att göra bättre bedömning, uppföljning och erfarenhetsåterföring med hjälp rekommendationer. Målet är ta fram en generell beskrivning av en rekommenderad arbetsrutin som ska ha en ?best practice? funktion för framtida arbeten.

Abstract This degree project examines how much carbon dioxide that emits during the construction phase of a road project. This is to make it possible to compare how the amount of carbon dioxide differentiates between traditional road construction and Swepave construction, which is PEAB?s alternative way to design roads. To make the comparison a calculation tool has been produced. To compare the amount of carbon dioxide emissions a reference project was needed.

The purpose of this study is to find out how housebuilding meets the demands of availability for people with some sort of disability. The rules and demands of availability are stated in Boverkets byggregler, BBR and the Swedish standard, SS 91 42 21:2006 (publ.5). The projects in this study are compared to the rules and demands of BBR and SS 91 42 21:2006 (publ.5). The rapport studies three different house projects in three different municipalities and the result shows that only three of these nine projects meet the demands of availability for disabled people..

Enköping?s Rugby Club has long lacked a bigger hall to gather their members in, where they can meet and socializes outside trainings and games. Thanks to Enköping?s municipality, The Swedish Inheritance Fund, Swedish Sports Confederation, sponsors and club members the clubhouse will be built out with additional 100 square meters.The project is planned in two phases of which phase one is the buildup of the new clubhouse and phase two is the renovation of the existing part. Phase one started with the first groundbreaking in December 2006 and was finished for the season 2007.

Purpose There are almost infinite numbers of ways to build dairy farms in Sweden. When building a new free stall barn you have the possibility to affect both working environment and animal welfare for many years to come. The construction costs are influenced by which type of barn that is built and what functions it contains, for example one can predict that automatic milking systems are more expensive to integrate than milking parlours. But what is the real cost of today for the construction of free stall barns with milking centres and how is it affected by construction methods and functions? Is the labour time influenced by the building costs? These are some of the questions this report will try to answer.

Today´s roofing of dwelling houses is a very time consuming procedure, which includes a lot of different steps on the construction site. Not only does it cost a lot of money, but often do problems with rot and mold occur in the attics of houses today. The use of prefabricated modules has seen a great breakthrough in the field of construction of dwelling houses; at least when it comes to foundations and walls, where this type of approach makes the construction process way more efficient. What no one previous has succeeded to develop is a corresponding system for roofs that meets the demands of a dwelling house. Accordingly the goal of PlusTak has been to come up with a proper module system for roofing of dwelling houses, where the roofing is completed to meet the demands of the Scandinavian market. During the project a lot of effort has been put into customer contacts and the usability of the product, as well in the manufacturing process as on the construction site. This development has gone hand in hand with several practical tests and tryouts.

Virtual Design and Construction (VDC) is the definition for using BIM in the construction process to simulate and analyse the building. Resulting use of the technology will according to proponents lead to fewer construction errors, a better understanding between stakeholders for the construction project, less communication problems and a smoother construction process. Although BIM has according to researchers a big potential, few companies have succeeded in broad and continues implementation. The study aims to identify the factors affecting the implementation. More precisely identify what factors influencing the decision to adopt VDC and potential barriers in the diffusion process. The empirical findings are based on a case study of NCC Construction Sweden.