Customer information is to be seen as an essential part in service development. The company should be aware of how their customers experience their services. The company can get access to customer information through complaints from their customers. All information obtained from the customers is not possible to use when developing new and existing services. The information has to be analysed before it is possible to use it for service development.This paper describes if Scandinavian Airlines (SAS) uses their customers as a source of knowledge when developing new and existing services and in that case how.

The aim of this study was to examine and compare two municipalities? approaches to deal with men?s violence as a social problem. Further the aim was to analyze social workers? opinions about interventions for men who practice violence in heterosexual relationships. The study has got a qualitative approach and we did a subjective selection where we chose to apply semi-structured interviews with social workers who work with domestic violence.

This paper attempts to illustrate a gap when it comes to the knowledge about unpaid volunteers in Swedish organisations. The person-oriented explanations of individual preferences when choosing an orientation in which to volunteer does not suffice to explain and enlighten the fact that there is a gender-based division that orientates women towards voluntary work within organisations with a social direction, while men tend to choose sports-oriented voluntary tasks. This illustrates a pattern that is common in society in general. Eight interviews including four women volunteering in socially oriented organisations and four men in sports-oriented organisations have been conducted. An attempt has been made to explain results from earlier research as well as the respondents reasoning about their voluntary work with gender related theories.

The purpose of this bachelor?s thesis is to examine how students at Högskolan i Borås experience the web-scale discovery service Summon, based on the theoretical model of ?The Five Dimensions of Usability?, defined by Whitney Quesenbery. The study aims to answer the following research questions: How do the students execute search assignments in the Summon interface? How intuitive and easy to navigate is the system from a user perspective? What are the students? opinions about Summon, regarding usability?Five students with varying information seeking skills are asked to perform search assignments during controlled observation, followed by semi-structured interviews. Our findings are presented in the context of previous research and show correspondence with the results of related studies.

IsMobile har utvecklat ett Internetbaserat verksamhetsstöd för företag med mobil personal inom fältservice (produktlinje Blå CoordinatorTM). Blå CoordinatorTM kombinerar, stöd för uppdragshantering, avancerad optimeringsteknik och den senaste mobila teknologin. Syftet har varit att studera hur mobil teknologi och mobilt verksamhetsstöd som Blå CoordinatorTM kan effektivisera uppdragshanteringen i drifts och serviceorganisationer/företag. Totalt har fem företag/organisationer granskats: ? Piteå Kommun ? Hellmans Rör/NVS AB ? Rikspolisstyrelsen ? Riksbyggen ? Skellefteå Kraft Slutsatser angående hur ett sådant system skulle kunna förbättra verksamheten är baserat på litteraturstudier, kvalitativa bedömningar, intervjuer och analys av verksamheten.

The interest in companies that are based outside the cities has grown, and many of these companies have focused their activities around service. The countryside companies meet some difficulties in marketing and communication with other entrepreneurs. A network with service based companies in the countryside could help the individual companies to promote themselves and also give inspiration and new ideas to develop their business. The aim of this study is to investigate how a countryside network can be organized but also what conditions is needed to make the network function. The theory is based on a literature study of the three major topics "countryside", "networking" and "marketing".

This thesis gives an introduction to securitization in general and the tranching of collateralized debt obligations in particular. It does this by using a firm-value model to simulate the underlying portfolio via monte-carlo simulations.The simulations in turn give a loss-distribution from which the various tranchings of the CDO?s are derived. To get an understanding of the influence of different variables involved in the tranching the simulations are repeated several times where the portfolio variables are changed to generate different tranchings. This to give a understanding of the influence different variables have on the tranching and consequently risks involved in CDO?s in particular but also general risks and problems of securitizations..

The Swedish Armed Forces tend to ask themselves if it is sufficiently multinational interoperablefor participation in international operations. An equally valid question today should be whether theSwedish Armed Forces are sufficiently nationally / internally interoperable, between their branchesof service, to be able to conduct independent operations based on the joint warfare theory.The lack of ability to joint warfare in the armed forces in general and the Swedish Armed Forcesspecially constitutes the essay´s fundamental problem. By using Codners and Sjöbloms custominteroperability theory, the Swedish Armed Forces documents were analyzed to highlight anyweaknesses related to joint warfare and national interoperability between Ground and Air Forces.The survey shows weaknesses linked to the custom theory and Swedish Armed Forces governingdocuments. The ability of a national interoperability is limited between Ground and Air Forcestoday, mostly because of weaknesses in the Swedish Armed Forces strategic concept which doesnot describe the importance of joint warfare at all levels sufficiently. This leads to deficienciesreflected in doctrines, regulations, technology, techniques and exercises.

The amendment of a law which is expected to come may well have a significant impact on the Swedish real-estate broke market. The law change will probably have an effect in the number of ways real-estate brokers will compete as a result of the increasing variety of services offered. In order to gain competitive advantages brokers must be at the forefront in the development regarding the changing market. To do so requires that the company chooses an appropriate range of peripheral services that are profitable. The problem is to choose the ?right? services to convey. The purpose of this paper is to describe the services that are in demand for transmission and how the agents can work to meet the demand of this new market.

AbstractBruzelius, E. (2010). Adolescents and sexuality ? Attitudes among employees at Juvenile receptions in Gävleborgs län. Högskolan i Gävle, Akademin för hälsa och arbetsliv.The aim of the current study was to examine and describe what perceptions and values of em-ployees at Juvenile receptions in the county of Gävleborg have about adolescents? sexual and general health.

Laws, regulations and generally accepted accounting principles hold options on how companies should recognize revenue. Generally accepted accounting principles are determined by standard-setting bodies as the Accounting Standards Board and the Financial Supervisory Authority, which is influenced by international standard-setting bodies as the IASB. Service revenue is generally recognized when performance is completed, but there are variations in when a performance is considered complete. The different accounting options available create difficulties in comparing companies over time and between companies, which in turn creates difficulties to achieve a true and fair view. By clarifying what methods and principles in accounting for service income the unlisted companies in Sweden are using and why these differences exist, we have been able to study how the comparability and the true and fair view is affected by these differences.

Syftet för utvärderingen är att, genom en enkätundersökning, försöka besvara hur nöjda besökare med annat modersmål än svenska är med Ålidhemsbibliotekets verksamhet. Utvärderingen utgår från två huvudsakliga frågeställningar: [1] Vilka är användarna i den aktuella målgruppen? [2] Hur upplever personer med annat modersmål än svenska biblioteket på Ålidhem? Informanterna i undersökningen talar elva olika språk och kommer från fjorton olika länder. Det vanligaste språket bland informanterna i undersökningen är arabiska. Det är en jämn köns- och åldersfördelning bland informanterna i undersökningen, men biblioteket har bara ett fåtal besökare i åldersgruppen mellan 20 till 30 år.

Our study shows if and how Swedish public service television has changed its content from the time when SVT had monopoly until this day when the competition is greater than ever. We got an insight in what has been presented to the audience by studying TV schedules from 1975 to 2009. The study examines four weeks during the years when the two main channels SVT1 and SVT2 have been broadcasting. One week each of these following years have been examined: 1975, 1985, 1995 and 2009. These years have been chosen to get an insight in what content the TV schedules presented before and after SVT got competition in the Swedish TV market.

The aim of this paper was to describe hindering and facilitating factors in the transition from upper secondary school and employment for a person with Asperger?s syndrome. In the process we used general systems theory and made semi-structured interviews with five persons in the network of institutions and associations working with the individual. Our findings showed that the hindering and facilitating factors were basically the same depending of the environmental adjustments. The interviews highlighted the following factors: the recent general unemployment rate in Sweden, selfawareness of the individual and the surrounding environment?s knowledge of the individual?s impairment in relation to Asperger?s syndrome.

AbstractMedia presents hate crimes and nationalism as phenomenon that has increased both internationally and nationally in recent years. Further media largely pair these phenomenon together. The groups mostly exposed to hate and nationalism are people of different ethnic origin and LGBTQ (lesbian, gay, bi, trans and queer) people. In Sweden's general election in 2010 a RHP-party, Sweden Democrats, made it in to Parliament. The purpose of this study was to examine how hate crimes and nationalism, in the form of the Sweden Democrats, has increased in Sweden and if there was any link between them.