AbstractThe purpose of this study is to clarify and analyze the servicescapes impact on brand image and customer loyalty among general dealers. The research question that we have used in the study is what characterizes the connection between the servicescape and the possibility to maintain and strengthen the customer relation among general dealers. The study is based on a qualitative approach and we have conducted eight interviews with experts and special advisers within the field. We have chosen to focus our study on the fact the market for general dealers have changed and the demands from the customers are severed throughout the years. The servicescape consists of the physical surroundings where the service is produced, examples of factors that influence the servicescape is the employees and the customers.

I uppsatsen behandlas frågeställningarna: Går det finna ett gemensamt sound hos musiken som spelas i P3? Och hur ser P3:s tablå ut under en vecka? Dessa frågeställningar undersöks för att ge en bild av den musik som spelas i P3 som är Sveriges Radios ungdomskanal. Frågorna undersöks genom att utgå från tidigare forskning i ämnet, information från P3:s hemsida samt genom djupgående analyser av sju låtar från de artister som spelades mest under vecka 46 år 2010. Analyserna utformas utifrån Gunnar Ternhags gehörsbaserade analysmetod. Även Lars Lilliestams gehörsbaserade analysmetoder av rock och blues används.Analyserna presenteras först låt för låt och sedan sammanfattas likheter och skillnader hos musiken som spelas.

This report emphasizes the importance of seeing a university as a company that offers a service. It isimportant to see the different quality dimensions that distinguish a service. The customer-focused planninghas also set the structure of this degree project.The marketing investigation is based on recruit questionnaires and interviews with secondary schoolstudents. The questionnaires show that the catalogue still reaches out with most information despiteconstant increase of information search at the Internet. The students seem to prefer University ofKristianstad´s catalogue front.The competition analysis is based on telephone interviews and information material sent from theother universities.

Abstract Author: Robert Andersson & Oskar KarlsjöTitle:?My first thought is a girl that cuts herself? ? A qualitative study about professionals in human service organizations description of self-injurious behavior.Supervisor: Ann OttengrimAssessor: Rickard Ulmestig The purpose of this study has been to understand how professionals in human service organizations (HSO) describe self-injuries behaviour, how they describe the individuals that self-harm and if the professionals describe any possible differences in how men and women self-harm as well as how professional?s knowledge concerning self-injurious behaviour is contructed. The study answers three questions;- What kind of actions do professionals in HSO describe as being self-injurious behaviour?- How is knowledge constructed by professionals in HSO concerning self-injurious behaviour?- How are people who engage in self-injurious behaviour being described?- How do professionals in human service organizations describe potential differences between men and women´s self-injurious behaviour? Qualitative interviews have been chosen as the method in this study to gather empirical data and the social constructionism theory has been implemented to analyse the empirical data.The result of this study shows that self-injurious behaviour is a complex and at the same time a dynamic phenomenon. There are a lot of different actions that are being describes as being self-injurious behaviour.

Sammanfattning Bakgrund:Sedan början på förra århundrandet är blodtransfusioner en av de främsta livräddande medicinska behandlingarna. Sjuksköterskan är ansvarig under hela arbetsprocessen vid administrering av blodprodukter. Sjuksköterskans arbete utgör en livsviktig uppgift som innefattar patientsäkerhet genom att sjuksköterskan övervakar patienten för att tidigt kunna upptäcka symtom och därmed förhindra att allvarliga och livshotande komplikationer uppstår.Syfte:Syftet var att belysa blodtransfusioner utifrån sjuksköterskans och patientens erfarenheter.Metod:Metoden som användes var en litteraturbaserad studie enligt Friberg. Datainsamlingen utfördes i databaserna Cinahl with full text och Pubmed with full text med sökorden nursing, nursing care, blood transfusion, transfusion, patient care och patient experience. Resultatet baserades på sex vetenskapliga publikationer med både kvalitativ och kvantitativ design.

ABSTRACT Title:                         Lucrative dealsHow service offers and its clients is forms by Optional Framing                 Level:                       Bachelor, Business AdministrationAuthor:                     Gabriel Krogius, Mikaela SörensenSupervisor:              Jonas Kågström, department of economicsDate:                         2013, AugustIntroduction:           That the human mind may be directed by how an offer is designed is not news. However, what is new in the following thesis is whether a person is affected in the case of a service rather than, as previously research, a physical product. Does a person find it harder to separate with something rather than to add an option?Aim:                          The aim for this thesis is to examine how Optional Framing has affection on service offerings/companies, and in this case on real estate brokerage services. Is it, as earlier, when the human can form her own offer, the final price ends up higher when she is about to add options than removing them?Method:                    The thesis emanates to achieve earlier results where the difference in this case is that our thesis is targeting service offerings.

Background: The incidence of caesarean section for breech presentation has reached approximately 90 % in Sweden. In many of these cases, by means of specific selection criteria, it would be as safe to plan for vaginal breech delivery. Aim: The objective of this study was to investigate differences in management and to compare maternal and fetal outcomes according to delivery mode of breech presentation; vaginal vs. caesarian section. The study included breech presentation in full term singleton pregnancies at the UppsalaUniversityHospital, Uppsala, Sweden (UAS). Method: The study was based on medical record data with a retrospective, descriptive, comparative design with quantitative approach. The method for data collection was a manual review of patient records using a structured questionnaire. Results: Of the women with children in breech presentation during the period studied, 11 % gave birth vaginally.

Thesis purpose: This thesis will through a case study of a recently rebranded bank ?Jyske Bank?, seek to research deeper within the field of service sector rebranding. The internal communication used in connection to the rebranding, will be analyzed in order to investigate what initiatives Jyske Bank?s organizational leaders launched to implement the rebranding and furthermore whether the initiatives have worked. The research questions are: - What are the critical initiatives behind the re-branding process, and have these initiatives been successful?- Furthermore, to determine the success: To what extend does the intended image, created by the organizational leaders of Jyske bank, in relation to the rebranding, correlate with the identity held by the organizational members? Methodology: This thesis employs a mix of quantitative questionnaires and qualitative semi structured interviews.Theoretical perspectives: Corporate rebranding framework (Daly & Moloney, 2004) and a conceptualization of the employee branding process (Miles & Mangold, 2005)Empirical data: The empirical data was collected from in depth interviews with management and questionnaires from employees.

Hotellbranschen a?r en bransch som sta?ndigt expanderar. A?ven om bela?ggningsgraden pa? hotellen inte o?kar avseva?rt va?xer antalet o?vernattningar pa? hotell vilket tyder pa? en o?kad konkurrensbild pa? marknaden. Samtidigt fokuserar tja?nstefo?retagen alltmer pa? fo?retagets personalresurser och att kunna erbjuda na?got uto?ver ka?rntja?nsten fo?r att differentiera fo?retagets position pa? marknaden.

The economical and judicial cooperation that EU constitutes results in that there is an increasing amount of international disputes arising. These international disputes in turn result in questions concerning private international law. The principle of mutual trust is not only an important principle in the entire judicial cooperation but especially important in the area of private international law. The principle means that the member states have to trust each other and the different legal systems. The aim of the principle is to ensure a well functioning internal market that is permeated by free circulation and freedom of establishment.

The western societies is characterized by a strong future concern and the members of the society are valued most of all according to their capability to produce. In our time the elder ness is representing a rapidly increasing number of relatively well kept elders. What sight of the future does the aging human have? Are one meditating of what kind of service and care one are going to need? The purpose with this study was to describe how individuals in ages between 60 and 96 sees, both the future and their coming need for care in relation to sex, age, social activities and experienced health. The material was taken from ?SNAC-Blekinge? witch is a part of a bigger national study; SNAC (The Swedish National study on Aging and Care).

Krediter från banker är ett vanligt sätt för svenska företag att finansiera sin verksamhet. Revisionsberättelsen har sedan en längre tid varit en del av de årsredovisningar som granskas vid kreditbedömningen. Sedan slutet av 2010 omfattas dock inte längre alla aktiebolag av revisionsplikten, utan ca 72% av aktiebolagen har rätt att avskaffa revisorn.Syftet med vår studie är att ge en beskrivning av vad som ligger i fokus vid kreditbedömningen av de små företag, samt belysa hur kreditbedömningen har förändrats med avseende på den nyligen slopade revisionsplikten. För att uppnå studiens syfte har kvalitativa intervjuer utförts med banktjänstemän på fyra olika banker i Halmstad. Vidare har agentteorin använts för att analysera det empiriska materialet.Studien visar att bankerna har undvikit att göra förändringar i sina kreditpolicys till följd av den slopade revisionsplikten, utan låter de enskilda kontoren göra självständiga bedömningar.

Avregleringen som skedde på mitten av åttiotalet medförde att fler aktörer etablerade sig på marknaden vilket genererade en hårdare konkurrens. En branschglidning uppstod som innebar att bank och försäkring blev ett.Förändringar av de befintliga tjänsterna inom finanssektorn har resulterat i att den mänskliga faktorn i bank- och försäkringsbolagen till stor del har fallit bort och ersatts av mer automatiserade tjänster. Fler bankkontor har slagit igen portarna och de som finns kvar har fått en ny roll i samhället och fungerar idag främst som rådgivningsplatser. De tjänster som kontoren idag erbjuder är av mer komplex karaktär och får därigenom en högre betydelse för kunden. Utformningen av kontor har således visat sig bli ett allt viktigare komplement vilket bank- och försäkringsbolagen kan differentiera sig med och sända ut signaler till sina kunder, detta på en marknad som präglas av mycket hård konkurrens.

This two years master?s thesis in Library and Information Sciences aims to investigate and put the services of 118100 Svar På Allt (SPA, an SMS mobile question and answer service) and Fråga biblioteket (FB, a library operated e-mail reference service) into the context of the reference encounter. Questions sent to SPA and their subsequent answers are analysed, and part of these questions are forwarded to FB for comparative studies. Both of the formats are compared to the reference encounter as a whole. The framing of the question originates in the assumption that there may be a need for further negotiation of the questions submitted to the aforementioned formats.

Transportarbetet är en av de tyngsta kostnadsposterna för Svensk skogsbruk, dessutom står dessa transporter för en stor del av näringens koldioxidutsläpp och utsläpp av andra emissioner. Utsläpp som Sverige förbundit sig att minska med 20 % till år 2020. Sett till dessa problem och krav togs 2006 ett initiativ att söka utveckla transportarbetet genom att öka bruttovikterna per transport. Resultatet av detta initiativ blev ETT-fordonet, En Trave Till, en 30 meter lång fordonskombination med en totalvikt om 90 ton och en lastvikt om 66 ton. Syftet med denna studie var att jämföra ETT-fordonet mot en konventionell gruppbil i en specifik geografi i norra Norrlands inland med avseende på transportkostnaden för rundvirke.