In contemporary public debate there is currently a great deal of focus attached to environmental problems and social responsibility. This trend is noticeable within the clothing industry, where it has become increasingly popular for new brands to market themselves with an environmental and ethical profile. An anthropological approach has been used to investigate how individuals understand ethical dimensions of clothing, and relates to the consumers? ideals that are pronounced by clothing companies with an environmental and ethical profile. Interviews have been conducted with young men, a group often absent in accounts of ethical consumption.

Syfte: Syftet med denna uppsats är att beskriva Mystery Shopping som verktyg, vilket visar vad konsumenten upplever vid mötet med butiken. Genom att analysera vad företag har möjlighet att mäta genom Mystery Shopping, vill vi bidra till en korrekt användning och debatt kring verktyget. Frågeställning: Är Mystery Shopping ett fungerande verktyg för serviceföretag, för att mäta kvaliteten på mötet mellan konsument och butik? Resultat: Genom vår utarbetade modell, Mystery Shoppers mätpunkter, har vi tydliggjort de faktorer som en Mystery Shopper undersöker. Mystery Shoppern mäter hur mötet mellan konsument och butik sker.

Bakgrunden till denna studie grundar sig i den statliga myndigheten Forum för levande historia och dess kampanj Brott mot mänskligheten under kommunistiska regimer. Syftet har varit att ta reda på hur det utbildningsmaterial som tagits fram förhåller sig till de styrdokument som styr den svenska historieundervisningen i grundskolan och gymnasieskolan samt några utvalda läromedel i historia. Även den politiska debatt som föranlett det mediala intresset för projektet har implementerats och behandlats i undersökningen. Arbetets teoretiska del grundar sig på olika typer av historiebruk och har applicerats på den empiriska delen där materialet har analyserats. Undersökningen visar att det material som Forum för levande historia har tagit fram kan kritiseras för att vara onyanserat men att det också tillför en annan dimension av de behandlade områdena..

Studies show that visual elements in store have a great impact on consumers. Of all the impressions that the brain receives the visual impressions count for 83 %. One of the visual elements that retailers can use in-store to influence consumers is signs. Today, there are a lot of studies on regular signs but this is very limited when it comes to motion displays. Motion displays are signs printed on electronic paper with animated messages.

The functional connection between the building and the streetscape affects the city and its attractiveness. Stores located in shopping malls with their entrances facing internal walkways, creates segregation between the mall and the streetscape. This segregation implies that the shopping mall loses some of its attractiveness, which may result in a so-called Greyfield mall. The expression Greyfield mall is used for shopping malls that have lost its visitors. Competition from new modern malls and a lack of investments are examples of factors that influence the development of Greyfiled malls.

Over the past 20 years, retailers have embraced new international trends, which created a strong economic growth. Experiences are one of the trends that will be a significant part of future retail. The purpose of this thesis is to find components that can provide a positive experience in a clothing store to the customer. We have used a qualitative method with an inductive approach and the empirical data is collected through interviews. Literature we have chosen focus on how an experience is created in clothing stores.

AbstractTitel: När rykten blir nyheter ? Lokalpressen och Flashback ForumFörfattare: Anna Jernberg, Annica HallquistHandledare: Anna Edin Uppsatsen behandlar relationen mellan Flashback Forum och Gävles lokaltidningar Gefle Dagblad och Arbetarbladet. Om hur nära de jobbar varandra, medborgarjournalisternas betydelse, vem som sätter agendan och hur tidningarna jobbar med de etiska spelreglerna. I viss mån även ryktesspridning.Syftet med uppsatsen var att studera om och i så fall hur medborgarjournalistiken bidrar till morgondagens nyheter via Flashback Forum.De metoder vi har använt oss av för att nå vår slutats är komparativ metod och semistrukturerade intervjuer. Den komparativa analysen för att se i hur många fall lokalpressen använder sig av Flashback och hur våra informanter i intervjuer säger sig arbeta med detta forum.Materialet kommer från intervjuer med journalister, Arbetarbladet (AB) och Gefle Dagblads (GD) nätupplagor samt tråden på Flashback Forum Mord på kvinna, Gävle 20/9-14 som handlar om mordet på Stora Esplanadgatan.

Shopping malls have been growing in numbers during the last few decades. As an effect, consumers are increasingly placing a greater amount of their purchases under one roof. The problem is that stores within these malls have to fight for the consumers' attention in competition with all the other stores. Thus, making consumers noticing their store is critical for success. Creating attention through floor advertising could be a potential way of doing so.

Companies within the e-commerce industry currently try to overcome the disadvantages of not being able to provide a physical inspection of products, and this is especially an issue for the apparel industry. One way of trying to overcome this issue is by presenting apparel with a short video of a model wearing the garment. The aim in this thesis is to investigate how these video presentations affect consumers' emotions, cognitions and intentions. Since previous studies have found that different shopping scenarios can moderate the effect of stimuli in the atmosphere on the consumers' emotions, we also aim to see if a video presentation, depending on the shopping scenario, could have a negative impact on site visitors. Moreover this thesis investigates the moderating effects of involvement on consumers' cognitions.

Vobbla Racing is a racing team who has an online sales department that is in need of an upgrade to be more efficient and easier to use. Before this study their present homepage was anything but structured. The products were sorted in an illogical order which made it difficult for the customer to find a wanted product. The customer had to summarize the products, transport sums and other costs. The order had to be e-mailed or phoned in to Vobbla Racing Produkter.

This Master´s thesis examines the conceptual ideas of science fiction and science fiction fandom produced in the Swedish fanzine Science Fiction Forum (1960-) between the years 1960 and 1980. Science Fiction Forum was and still is a fanzine published by Skandinavisk Förening för Science Fiction (Scandinavian Science Fiction Club). Both the club and the fanzine are a part of the phenomenon called fandom.A fandom is a collective of people called fans who form a community by sharing a special interest in a special object. The fanzine is one of the many material products produced by fans within a certain fandom. Science Fiction Forum and Skandinavisk Förening för Science Fiction were founded in 1959 and are a part of swedish science fiction fandom, where the object of fandom is literary science fiction..The primary focus of this thesis is the meta discussion on science fiction and science fiction fandom in Science Fiction Forum.

Internet is used today as a traditional medium for information exchange and social interaction. One of these is virtual meeting places where people meet and exchange information, socialize and exchange knowledge with each other. The group has chosen to examine the factors affecting the use of web forums, one of the virtual meeting places that exist on the Internet today. And look at how people use the web forum today in the current situation and how to design a web forum.A survey was conducted to find out how people look at web forums today, 80 people participated, and they got to talk about what they think about different web forums regarding how and why the use these them. Guidelines on how a web forum should be designed were also developed.

Syftet med den här studien är att undersöka diskurser kring våldtäkt och hur kvinnor framställs utifrån kön och sexualitet på internetforumet Flashback forum. Studiens frågeställningar är: Hur diskuteras det om våldtäkt på Flashback forum? Hur framställs kvinnor utifrån genus och sexualitet i diskussioner kring våldtäkt på Flashback forum?För att besvara studiens två frågeställningar insamlas textmaterial från Flashback forum. Studien är kvalitativ och (kritisk) diskursanalys används som metod. Materialet analyseras med hjälp av feministiska teorier med fokus på genus och sexualitet.Studiens resultat visar att diskursen som finns på Flashback forum många gånger skuldbelägger våldtäktsoffret.

The increased competition in e-commerce puts pressure on e-businesses which makes it even more important to influence the visitors on their e-commerce sites. An often overlooked marketing tool is atmospherics. With the increased focus on e-commerce from both traditional and new e-businesses this marketing tool becomes even more relevant. The aim of this thesis is to investigate how the atmosphere on an e-commerce site influences the customers' thoughts, emotions and behaviors. We examine the effects the level of stimulus on a website has on the customer's emotions, attitudes, intentions, behaviors as well as the relationship between these variables.

Syftet med uppsatsen är att få en djupare förståelse för kvalitetmätningsverktyg Mystery Shopping, belysa möjligheten att tillämpa verktyget inom delar av den svenska turismnäringen samt genom att presentera ett nytt begrepp, skapa underlag för ett nytt forskningsfält som avser Mystery Tourism.En mystery tourist kan undersöka och utvärdera en eller flera av turismproduktens moment vid samma besök/resa. Mystery Tourism kan vidare betraktas som ett verktyg för att undersöka helhetsupplevelsen i relation till servicekvalitet och därigenom kundnöjdhet..