The store manager can make great benefits of having an eye on how the staff works towards the customer, because the personnel is an important tool when competing with other stores. This paper is focusing on the part that relates to the staff in the store, which is one of the key tools in the competition for customers after the customer made it to the store. Many stores have guidelines which the staff should follow when they meet with customers. If the staff is too tightly controlled by these guidelines, customers can perceive the first encounter with the staff as artificial and as if the genuine friendliness does not exist. It is important that the staff looks at the individual customer and treat every customer in a personal way and that the staff can see the customer?s needs.

According to the health care law and the national care guarantee, all individuals with mental illness have the right to good health care that is knowledge based as well as to rehabilitation where and when they need it. They also should be able to choose and have control over who is performing the care, including the design of these efforts. The purpose of this study is to investigate patients' experiences of general psychiatric emergency care and the cooperation between outpatient care, inpatient care and the municipality. This study is a descriptive cross-sectional study, conducted with a quantitative and qualitative method. The study is performed in collaboration with Akademiska Sjukhuset and is part of a larger quality improvement project.

Föreliggande uppsats handlar om enhetschefers förtroende för omsorgspersonalen inom hemtjänsten ur enhetschefsperspektiv. Eftersom förtroende är ett begrepp som kan se olika ut beroende på vilket område som undersöks, avgränsas uppsatsens undersökning till att gälla enhetschefers förtroende i samband med förekomsten av omsorgspersonal som stjäl hemma hos brukare. Omsorgspersonals stölder hos brukare av hemtjänst är ett outforskat område, det enda som med säkerhet kan sägas är att det förekommer. Därför har uppsatsen som syfte att undersöka hur enhetschefers förtroendebild och kontrollåtgärder ser ut för att kunna ha förtroende avseende förekomsten av stölder. Teorierna som används för analysen är Uslaner´s teori om moralisk och strategisk tillit och Luhmann´s teoretiska funktionsanalys av förtroende samt Cohen´s och Felson´s rutinaktivitetsteori.

Fem Nyckelord: Förstalinjechef, förväntningar, utfall, tjänsteföretag, varuproducerande företag. Syfte: Att öka kunskapen om skillnaden mellan förstalinjechefens förväntningar inför den första chefspositionen och vad verkligheten sedan visar sig kräva. Vidare vill vi få nya perspektiv på ämnet, se det från en ny synvinkel samt öka kunskapen kring ett område som vi anser saknar tillfredsställande forskning. Metod: Vi har uteslutande använt oss av kvalitativ insamlingsmetod med hjälp av djupintervjuer. Vi har en hermeneutisk ansats och har strävat efter att uppnå en närhet till respondenterna under intervjuerna. Teoretiska Perspektiv: Den teorin vi främst använt oss av är Linda Hills bok; ”Becoming a Manager - How New Managers Master the Challenges of Leadership”. Enligt hennes studie så skiljer sig förväntningar och utfall markant åt för nyblivna förstalinjechefer.

The purpose of this study is to investigate how employees in the financial sector perceive the leadership behaviors of middle managers, and if these perceptions differ depending on the manager's gender and if so, in what way. The study is based on a social constructivist perspective and theories of gendered organizational structures. It is based on 15 semi-structured interviews with employees who have either female or male middle managers from different companies in the Swedish financial sector. The results show that gender often acts as a framework for how leadership is evaluated and understood. Female middle managers are frequently associated with relationship-oriented qualities.

Abstract The aim of this paper is to investigate whether Vara municipality has a continuous picture of their identity, profile and image. Globalization has contributed to the increasingly growing of place marketing. Therefore, the study goes on to using the concepts of identity, profile and image to find out if Vara Municipality communicates similar throughout the whole organization and find out their all through core values. Globalisation will be an interpretive framework for the work that describes why the place marketing is becoming more pressing. The sense of place will be a central part of this study as it is the feelings and images of different places that will be described by the municipality together with the identity, profile and image.

Today older people?s health and life quality are current topics of conversation in society. The number of old people is increasing and their health is deteriorating, that is why there is a need of new ways of meeting their necessities. In this study we have tried to illustrate heads of districts reasoning concerning pets? significance for old people in special housing.

CSR har kommit att bli centralt i många företags strategier. Vissa akademiker hävdar att företag söker sig till intresseorganisationer som arbetar med CSR för att förbättra sitt CSR-arbete medan andra påstår att det endast är ett sätt att framhäva sitt företag i ett positivt ljus. Till skillnad från de många artiklar som skrivits om vad företag kan vinna på medlemskap i intresseorganisationer fokuserar denna uppsats istället likt Knudsen (2011) på vilka företag som har något att vinna på engagemang i intresseorganisationen The Global Compact. Undersökningen utgår från Knudsens påståenden och prövar om dessa stämmer för svenska företag, via intervjuer med fyra företag av varierande storlek. Våra resultat pekar mot att påståendena i huvudsak stämmer men att de bakomliggande orsakerna varierar när man jämför vår geografiska begränsning mot Knudsens mer globala fokus.

AbstractTitle: Internal communication at IKEA ? A functional analysis of IKEA Uppsalas internalcommunication (Intern kommunikation på IKEA ? En funktionsanalys av IKEA Uppsalas interna kommunikation)Author: Fredrik JohanssonAim: The purpose of this study is to analyze the internal communication at IKEA Uppsala.Are the channels of communication working efficiently? How is the information received by the employees? Finally I will make a few suggestions on how the internal communication can be improved.Method/Material: The method used in this study is quantitative. The internal communication at IKEA Uppsala is analyzed based on the results of a questionnaire. 75 employees at three different divisions were given questions on how they appreciate the communication channels at IKEA in Uppsala. 50 answers were received.Main results: The results clearly show that even though the internal communication at IKEA seems to work well in general, a few of the channel needs to be improved.

AbstractThe aim of our study was that from a Preschool Manager?s perspective to describe, analyze and understand the function of special education and the Special Education Teacher?s profession within preschools. We conducted twelve interviews with Preschool Managers in two northern Swedish municipalities. From a theoretical base, we used both the relational and categorical perspectives. All answers from these interviews have been analyzed from these perspectives.

The purpose of this study was to examine how five preschool managers are looking at theirleadership and what difficulties they see in their leading. To live up to my purpose I askedthe following research questions: Which parts in their mission do the five preschoolmanagers see as problematic in relation to the curriculum for preschool and the schoolsinspectorate quality investigation? How do the preschool managers describe their leader styleand leader ideals, and is their any difference between the two of them?The method of this study was qualitative interviews with five preschool managers. Theresults that I found was that the most of the preschool managers see their leadership as coproduced(like in Ludvigssons research 2009) with the teachers and that the preschoolmanagers often find other difficulties in their mission compare to the quality investigation(School inspectorate 2012). I also found that three of the five preschool managers thoughtthat they weren?t present enough in the preschools because of their many tasks.When I tried to classify the preschool managers leader style I found that they vary betweendemocratic and authoritarian leader style in decision-making like in Tennenbaum andSchmidt?s (1973, p.

This paper has evaluated a new type of prosthetic foot, X-Balance, which aim was to facilitate the performance on uneven ground for the user. This study have performed gait analyzes with three prosthetic feet, the X-Balance, Flex-Foot and assure Ottobock9192 on flat and uneven surfaces using 3D analysis system QTM (Qualisys Track Manager) and associated force plates. During the project a prototype of a design that can perform a mechanical gait were manufactured. The prototype has then been used to fulfill the purpose and objective of this study which is to make different final sets that demonstrate differences between prosthetic feet. Gait analyses of individuals have also been performed to get an idea of what normal gait is.

Virtual teams are teams where team members don?t sit and work in the same place, they canwork in different countries, cities and buildings. It?s not the distance between team members that defines a virtual team, it's the extent to which the team is dependent on information technology to communicate and carry out a task. Virtual teams is becoming more common in organizations, to use virtual teams organizations can reduced time and travel costs and create a larger knowledgebase.A project manager for virtual teams faces many challenges, they have to build trust with and among team members they rarely or never meet, create a common understanding of project objectives and manage the challenges that culture and information technology creates.

This study is about being manager in social care and social welfare organisations. Ten women managers participate in the study and share their thoughts about management. Such organisations are an area where women are most frequent, so we wanted to take part of experiences women managers in this area obtain. The study concentrates upon factors these women encounter and which they feel can affect them in their daily work. The study shows that the women we interviewed have a basic interest in humans and a strong commitment to working for human well being.

The purpose of this paper is to find the true meaning to the Swedish word "sinnesträdgård" as a fenonomen. This paper concentrates on the Swedish use of the word, because the term has different definitions in other countries. Our choice was a phenomenological method after reading literature on, and in relevance with, the subject without finding an answer to the question. According to our six informants - a politician, a project manager, two landscape architects and scientists, and two occupational therapists, the concept has not yet been defined. The results show that a "sinnesträdgård" is complex and means several things, but the main purpose of the concept and place is to stimulate all senses. We have discussed how to distinguish the concepts "sinnesträdgård", design garden and health garden, from each other as they all stimulate the senses.