Background: Trust has been a foundation of commerce since the very beginning. Trust can in the traditional commerce be built by face-to-face meetings, this is not possible at the Internet. Although, trust ought to be important even for the commercial business relation at the Internet and crucial for the consumer to use this communication channel. Purpose: The purpose of this master thesis is, from a consumer point of view, to study and analyse the importance of trust using e-services. Demarcation: The thesis is focusing trust using e-services, from a consumer point of view.

Examensarbetet handlar om kvalitetsarbete i skolan och vad som uppfattas vara kvalitetsarbete av lärare och rektorer som arbetar i skolor där Total Quality Management (TQM) används eller har använts. I studien frågas efter vilka företeelser som uppfattas vara kvalitetsarbete och hur dessa företeelser ter sig avseende makt och form. Dessutom studeras lärares och rektorers förhållningssätt till kvalitetsarbete enligt TQM.Studien har en kvalitativ ansats och data har insamlats med hjälp av intervjuer. Sammanlagt har fyra lärare och fyra rektorer intervjuats. Data presenteras dels i form av kategorier av företeelser som uppfattas vara kvalitetsarbete, dels i form av mer övergripande tolkningar utifrån rektorers respektive lärares förhållningssätt till kvalitetsarbete.De företeelser som uppfattas vara kvalitetsarbete kategoriseras i tre områden: (I) Målfokuserat kvalitetsarbete som innebär arbete med att formulera och konkretisera mål.

In the assembly process of airframe structures there are many drilled holes and on some parts the holes are mainly drilled manually with pneumatic handheld drilling machines. During conventional drilling in metal, burrs appear. To remove these burrs the parts of the structure must be separated and deburred before they can be put together for fastening. This is a time consuming measure and therefore expensive. To facilitate this process and lower production costs some parts of the process needs to be automated.A part of this thesis was a project in co-operation with Saab, Novator, Specma Automation and the University of Linköping.

Syftet med detta projekt var att studera inverkan av gröda och skördetidpunkt på kemisk sammansättning och vomnedbrytning av neutral detergent fibre (NDF) och torrsubstans (TS) i helsäd samt att jämföra ANKOM DaisyII in vitro-metoden med in situ-metoden med avseende på nedbrytningsförloppet i vommen av NDF och TS i helsäd. Havre, korn, rågvete och vårvete odlades i storrutor med tre upprepningar i fält. Hela försöket upprepades under två år (2002 och 2003). Varje storruta delades upp i två smårutor, som skördades vid tidig mjölkmognad respektive tidig degmognad. In vitro-inkubering skedde med ANKOM DaisyII-inkubator av 48 prover från båda åren.

Lite mindre än en femtedel av Sveriges befolkning utgörs av personer som är över 65 år och av dessa bor cirka 6,2 % i särskilda boendeformer. Syftet med studien var att undersöka faktorer som är av betydelse för livskvaliteten för äldre på särskilt boende. Metoden som använts var en litteraturstudie med kvalitativ ansats som inbegrep åtta vetenskapliga artiklar. Artiklarna analyserades med innehållsanalys inspirerad av Graneheim och Lundman (2004). Resultatet presenteras utifrån de fyra kategorierna; vikten av personlig trygghet, denna rubrik sammanfattar vad som påverkar om den äldre känner sig trygg på det särskilda boendet, betydelsen av mellanmänskliga relationer, denna rubrik innefattar hur äldre upplever kontakten med personal, familj och övriga vänner.

In 2005 a public housing company in Uppsala, Sweden introduced the service quarter host. The focus on comfort (life quality in American programmes) is similar to the non-tolerance programmes. The idea of non-tolerance derived from the theory of Broken windows. The purpose is to examine how the service works according to the theories of Broken windows and social control. The aim is also to examine if the manifest and the latent functions are the same in different areas.

In 2005 a public housing company in Uppsala, Sweden introduced the service quarter host. The focus on comfort (life quality in American programmes) is similar to the non-tolerance programmes. The idea of non-tolerance derived from the theory of Broken windows. The purpose is to examine how the service works according to the theories of Broken windows and social control. The aim is also to examine if the manifest and the latent functions are the same in different areas.

A literature study and a field trial have been carried out in order to investigate the physiological response of potato plants to different soil moisture levels. Higher yield, quality and number of tubers can according to the literature be obtained if constant high soil moisture is kept during major parts of the growing season. A field trial was set up where drip irrigation was used as an alternative to conventional irrigation techniques to maintain high and constant soil moisture. The application of water in the drip irrigated area was monitored and adjusted on a daily basis so that the soil moisture stayed as close as possible to the recommended level. The sprinkle irrigated area was irrigated according to traditional practices with approximately 35 mm every 7th to 10th day depending on the whether.

Today's fierce competition means that companies constantly must develop their business and internal processes. Focus on processes and continuous improvement is something that characterizes Lean Production which ICA logistics are applying with their concept Leading Logistics. Standardized routines for handling damaged gods were insufficient at the ICA distribution center in Kungälv. Handling and registration of damaged gods were not performed uniformly, resulting in problems with controlling and monitoring the process.The purpose of this thesis was to analyze and make recommendations how the process of internal handling of damaged gods could be improved. Therefore a comprehensive understanding was needed of the entire material flow through the warehouse and important quality aspects such as product safety and delivery reliability.The methods used are literature reviews, interviews and observations to produce a comprehensive process mapping of the current situation at the distribution center.

A totally mixed ration (TMR) is a mixture of all the necessary feed components for the cow. She will eat the exact same feed in every bite which will make the rumen pH more stable and always supply her with a constant proportion between roughage and concentrate. This will make it possible for the cow to eat more dry matter (DM) a day because the fibre requirements are fulfilled. If a part of the concentrate is given separated from the mixture it is called partly mixed rations (PMR) and is almost always used when using an automatic milking system (AMS). When using TMR and PMR it is important to have a high hygiene, be accurate when mixing the feed and to look after cows in a good and strict way. The aim of this study was to document different farms with PMR in an AMS to see which routines they have and how they are managing their production.

Background: Mass customization has been identified as a competitive business strategy by both companies and academics because of its ability to incorporate the voice of the customer into companies? products and services. Although mass customization may sound appealing, the strategic concept is still developing and firms adopting this business strategy face several challenges. Production concerns are of high relevance since mass customization implies a high level of customer involvement in the product design. Since the areas are closely linked it is reasonable to ask how a mass customization strategy affects production concerns.

In today's fast-paced, intense and complex media environment, it is hard for non-profit charity organizations to reach out and get their messages heard.In this study we examine whether the theories of advertising signaling also applies for charities. Past studies of the signaling theories indicates that higher perceived advertising expense leads to more positive effects on purchase behavior and brand perceptions. However, we believe that this does not apply for a charity organization. We argue that since charitable organizations have a fundamentally different mission than commercial companies, they will need different ways to signal quality and credibility, and therefore the common signal-theories will not hold for these organizations.To test our hypotheses, we conducted two surveys where the respondents saw one of five versions of the same ad for a well-known Swedish charity organization, or one of two ads for a commercial corporation. The ads had been manipulated to simulate different levels of perceived cost.Our results shows that perceived ad cost only affects attitude towards the ad if a charity was the sender, whereas perceived ad cost affects intentions, attitudes and credibility if a commercial corporation was the sender.

The purpose of this study is to create an understanding for marketing directors? viewabout how event marketing effect the company?s brand equity in four separatebusinesses. Our question formulation the study aims to answer is:How does event marketing effect the brand equity in international companies?We have chosen to perform a qualitative study with a semi structured research interviewto find out how event marketing as a marketing method, can be applied from theperspective of a marketing director in relation to our theoretical reference frame.To create structure and increase the understanding of our thesis, we will describe thebasics in brand and sponsorship theory, which will fall in to the marketing method ofevent marketing. Further we will describe the brand equity model that we will latermodify for our purpose.

This thesis treats the topic of user-generated comments connected with news stories on news sites, meaning electronic word-of-mouth combined with PR. The writers have examined how different types of comments affect consumers' perception of the article and also what communication effects these comments generate in terms of attitudes, purchase intent and word-of-mouth intent. The results interesting to the news site owners, is that lots of comments and negative comments generate a negative effect by making the actual article less credible, attractive and worth reading (relative to the subsequent comments). On the positive side, serious comments imply that the news story is perceived as more interesting, than a news story followed by non-serious comments. From a brand equity perspective, the interesting results show that few comments compared to lots of comments, generate a better attitude to the brand, even though there is no difference in how positive or negative the comments are.

This master thesis investigates quality procedures and measuring of solid carbide end mills, with the main focus on measuring equipment. The thesis has been written in collaboration with a special production department for solid carbide end mills at Sandvik Coromant in Gimo. The department?s needs and constraints have been the foundation of the project and the main research question is: how to measure end mills in order to ensure good quality of the produced end mills. The project has contained both a theoretical study consisting of a literature review and practical studies in the workshop with the objective to identify an end mill?s main parameters and the relationship between an end mill?s geometry and the manufacturing processes.