The purpose of this thesis is to find out how clients at Effect Reklambyrå (an advertising agency) view the communication and relationship with Effect. Conclusions are then drawn based on what the clients say. The conclusions show how Effect can improve in these areas.The study uses a qualitative research method since the phenomenon studied is complex and requires deep understanding. A total of 16 interviews took place. Seven clients were interviewed by phone and nine clients participated in a personal interview face-to-face.

The purpose of this study was to investigate the levels of social distance used by the librarians and users in the virtual reference interview. With a conversational analysis and applied politeness theory 49 chat transcripts where analysed in order to answer the question of how the interlocutors positioned themselves regarding the social distance between them. By identifying what communicative strategies where used the following results were found. Generally the social distance between librarians and users is low in the Swedish virtual reference interview. Even though both parties used informal and casual language the results indicate that the librarians face wants were valued slightly higher than the users which were illustrated by a some what higher social distance in the stages of the conversations when the librarians face was under most threat.

Increased trade and exchange within the European Community has brought with it the need for less restricted circulation of judgments. The situation has improved greatly due to the enactment of Regulation (EC) No. 44/2001 on jurisdiction and the recognition and enforcement of judgments in civil and commercial matters (the Brussels I Regulation).Despite recent improvements the proceedings are still time-consuming and difficult. Many creditors refrain from having judgments recognized and enforced as the proceedings cost too much time and are too time-consuming. On January the 21st 2005 a new Regulation entered into force, Regulation (EC) No.

The purpose of this essay is to increase the understanding of how the management´s core values reflect the brand´s profile and image. To be able to fulfill that purpose, we used three problem statements that questioned how consumers, retailers and the employees of the company Kosta Boda perceived the brand. To accomplish this, we used a qualitative method. We started collecting theories about the topics: brand, image and profile that gave us a good foundation to build our qualitative interviews on and to increase the understanding for the topics. To collect imperical data, we interviewed consumers, retailers and employees at Kosta Boda both by email, phone and face-to-face interviews.

Pengar får allt mer betydelse inom idrottsvärlden. Sponsorintäkter, publikintäkter samt merchandise ar viktiga inkomstkällor for föreningar. Pengarna används sedan till att bland annat betala sportchefer, tränare spelare, etc. Detta gäller framförallt större föreningar som håller till på elitnivå och i den har studien ska vi som författare försöka att belysa vad som kommer till uttryck bland fotbollstränare nar de talar om vad det innebär att ha avlönade spelare i ett amatörlag, samt hur det påverkar konstruktionen av laget. Urvalet i studien är från fotbollsföreningar från västra Sverige där sex stycken tränare har valts ut.Tillvägagångssättet vid datainsamlingen var intervjuer där vi som författare hade en ?face to face?- intervju med deltagarna.

Sociala medier är idag, framförallt i Sverige, ett utbrett sätt att kommunicera såväl det privata livet som den egna världsbilden. Allt vanligare blir det att på dessa medier diskutera politik och länka artiklar, bilder samt filmer för att stärka sina politiska åsikter. Studiens syfte är att jämföra om den politiska diskursen skiljer sig mellan s.k. face to face-situation samt på sociala medier, i detta fall Twitter. Med hjälp av intervjuer samt textanalys av twitterflöden har denna undersökning sökt få ökade kunskaper med hänsyn till diskursteorier byggda på en socialkonstruktionistisk syn med anti-essentialistiska inslag.

Vårt syfte är att undersöka huruvida det är möjligt att identifiera variabler som påverkar valet av kommunikationsmedia där kontexten utgörs av en affärsrelation. Vi strävar efter att i vår slutsats kunna presentera en viss vägledning i valet av kommunikationsmedia. I denna studie har ett kvalitativt angreppssätt använts. För att skapa en teoretisk förankring har vi behandlat relevant och aktuell litteratur bestående av i huvudsak vetenskapliga artiklar och böcker. Som metod för att besvara vårt syfte har vi även använt oss av intervjuer.

The purpose of this study was to investigate whether social counselling via chat conversations could meet the criteria for a professional conversation, and how the six social workers who were interviewed felt that it had affected the profession and the clients who are seeking their help.Communication, professionality, power, roles and regions are the key topics of this study. A hermeneutic approach has not only influenced the interviews but also the content analysis that was used to encode the results.The interviews revealed that the chat conversations was a successful tool but not entirely without difficulties. The initial contact making between the client and the social worker favours the client, since she/he remains anonymous and that was the main advantage of the method. The biggest concern however was that in the anonymity it is not possible to report cases that the social worker are obligated to. The changing of forum does not necessarily affect the professionality but due to the faceless chat conversation an entire dimension of communication disappears because the loss of body language.

Sociala medier innehåller idag massor av information som kan bidra till att ge applikationer och produkter ett stort mervärde genom att ge en förbättrad användarupplevelse. I vissa fall kan sådan information inte erhållas utan att först matcha data från en eller flera datakällor genom en data fusion. Eniro Initiatives AB vill undersöka möjligheter för att genomföra en automatiserad data fusion genom att koppla företag från sitt API till motsvarande företag på sociala medier. Problematiken ligger i att den enda helt säkra källan till matchning av alla svenska företag är dess organisationsnummer, vilket är data som inte finns tillgänglig hos API:er från utländska företag. Syftet var att undersöka möjligheter för att på automatiserat sätt kunna matcha relaterad data från olika datakällor. I detta examensarbete har en prototyp utvecklats som matchar företag från Eniros API med företags sidor från Facebooks API. Resultatet från tester av denna prototyp visar dock brister, då det uppkom fall där redundant information bidrog till att prototypen kunde godkänna inofficiella sidor med koppling till det relevanta företaget, vilket inte var önskvärt..

The aim of this study was to analyze the transtextual relationship between Hjalmar Söderberg's Jahves eld (The Fire of Yahweh, 1918) and the Book of Exodus. A limitation was set to just focus on the theme regarding the horned face of Moses, which Söderberg extensively discussed in his book, both through narrative and commentary. The methodological and theoretical approach could best be described as a qualitative text analysis where Gérard Genette's model of five types of transtextual relationships (intertextuality, paratextuality, metatextuality, architextuality and hypertextuality) was used in order to systematically classify the various relationships and in a thorough way relate the texts to each other.The analysis shows that the transtextual relationships are many and varied, and some appears to be more relevant to the study than others. Due to the composition of Jahves eld, its first part (?I österland, i fjärran tid?, most easily described as a paraphrase and pastiche of the Book of Exodus) can be identified as a hypertext to the Book of Exodus, while the second part (?Markels försvar?) is rather a metatext to both the first part and the Book of Exodus.

The main purpose of this study was to examine how social work can be performed online, by a case study of Korrespondensgymnasiet that pursues distance education. The intention was to determine the possibilities and limits with the online communication between the school counsellor and the pupils. The study was based on qualitative semi-structured interviews with one school counsellor and five pupils and document analysis of three descriptions of the school counsellor?s profession. The theory that has been used in this study is the communication theory: Shannon and Weaver?s Model of Communication and non-verbal communication.

Ekonomisk information kan ses som ett instrument för att höja medvetenheten och motivationen hos anställda under förutsättning att den kan förstås och är relevant. Vilken betydelse har samspelet mellan ekonomichefen/controllern och produktionsavdelningen i tillverkande företag? Hur förmedlas ekonomiinformationen? Muntligt, via möten, face-to-face, skriftliga rapporter eller på annat sätt? Förmedlas informationen över huvudtaget? Vilken betydelse har ekonomiinformation för företagens effektivitet? Kan vi bidra till att bekräfta att det finns ett samband mellan spridning av ekonomiinformation och effektivitet? Syftet är att undersöka om sättet att förmedla den information som kommer från ekonomistyrsystemet i form av rapporter och/eller andra sätt att förmedla informationen på, kan tänkas påverka förståelse och motivation hos individer i syfte att öka företagens effektivitet. Vi kan med vår studie visa att det finns ett samband mellan spridning av ekonomiinformation och effektivitet i organisationer, där faktorerna kommunikation, kognition och motivation spelar en avgörande roll i sammanhanget..

The purpose of this study is to analyze which communication strategies andinformation- and communication channels that Gällivare municipality should useunder the urban transformation to communicate with the citizens. The studyconcentrates on the age-groups 16 ? 24, 25 ? 44, 45 ? 64 and people that are 65 yearsand older. This selection has been made as a segmentation of the citizens and is oneof the essay questions which refers to study the channels that each age-groups prefer.The study is a quantitative one and is based on a questionnaire survey directed to thecitizens and it?s 85 people who participated.

This thesis is a case study of the informal internal communication at a Swedish government agency called Swedac. The purpose of the study was to investigate how the employees perceive and use the informal internal communication, what communication media they utilize for it and how the informal internal communication correlates to certain aspects of the organizational structure. In order to achieve this, six qualitative interviews was carried out with employees in the organization. Since informal internal communication is not a well-defined concept I explained my view of the concept in the thesis. The results show that the informal internal communication is very important and fairly widespread at Swedac.

So called honour based violence is a present problem in Sweden. Although recently there has been a steadily growing political and academic awareness around so called honour based violence, there are still problems in the face to face meeting with the victims. This dissertation contributes to the understanding of these victims. The empirical material is based on five young women's stories about growing up in a context of 'honour' and their experiences from breaking up from this context.  My ambition is letting these stories be heard and told as to lead to an increasing understanding of how these women experience themselves and their surrounding society. The purpose of this dissertation is to illustrate how young women interpret their self in the light of a separation from their families.