ABSTRACTInternet use in Sweden is among the highest in Europe. The increased availability and use of the Internet has changed people's behavior patterns. This, in turn, has made many companies choose to offer their products and services online. This means that there is less personal contact and that customer relations can be described as having gone from face-to-face to face-to-screen. Swedish banks have come a long way in terms of adapting its operations to customers? demand in a global environment that is digitizing at a rapid pace.

Enligt Norstedts Svenska ordbok (2001:672) är lättja en obenägenhet hos människor att utföra arbete. Obenägenhet till arbete är när man som arbetstagare kan arbeta men inte vill. Lättja är ett relativt outforskat fenomen på arbetsmarknaden och ett svårt begrepp att definiera. Arbetstagare som ägnar sig åt lättja är något som vi insett förekommer i de flesta organisationer. Lättja hos arbetstagare kan ses som ett problem som vi tror att personalchefer kan ha svårt att hantera.

This essay is about the origin, planning and establishment of the European Space Research Organisation's (ESRO) sounding rocket base Esrange outside Kiruna in Northern Sweden. Three main questions are examined. First I show there were not just scientific and technical but also political, economical as well as military reasons to build a European rocket base. Second, I scrutinize the reasons to choose Northern Sweden as the location for the rocket base. As it turns out, the main reasons were the favourable location of Northern Sweden within the aurora oval zone, the proximity of the Kiruna Geophysical Observatory, and the possibility to use a large, although not quite uninhabited, area where the launched rockets could crash.

The purpose of this study was to investigate whether social counselling via chat conversations could meet the criteria for a professional conversation, and how the six social workers who were interviewed felt that it had affected the profession and the clients who are seeking their help.Communication, professionality, power, roles and regions are the key topics of this study. A hermeneutic approach has not only influenced the interviews but also the content analysis that was used to encode the results.The interviews revealed that the chat conversations was a successful tool but not entirely without difficulties. The initial contact making between the client and the social worker favours the client, since she/he remains anonymous and that was the main advantage of the method. The biggest concern however was that in the anonymity it is not possible to report cases that the social worker are obligated to. The changing of forum does not necessarily affect the professionality but due to the faceless chat conversation an entire dimension of communication disappears because the loss of body language.

The purpose of this study is to investigate two Handelsbanken offices and how they work in similar ways when dealing with internal communication. The goal is to answer if and in what way the managers` and the employes perceive their internal communication at the two bank officies. By a comparation between the two decentralisized officies the aim is also to study what differences and/or similarities that exists in internal communications?Are managers and employees satisfied with the communication that flows in the organization? I find it interesting to investigate in wheather there exist a similarity in the internal communication between the managers and the employees since it is a decentralized organization.I have made five semi-structured interviews with two managers at two different Handelsbanken offices. Additionally two interviews with two employes at one of the offices and also one interview at the other Handelsbanken office.By the study I have found that all respondents have a positive impression according the internal communication.

The purpose of this study is to describe and analyze how companies offering tailor made products on the internet, can work with their marketing and their customer relationships. The study will answer the purpose from a service management perspective and there will also be presented theories from an Electronic Commerce perspective.The starting point for this study was the qualitative method. The essay builds its empirical material from interviews with knowledgeable persons in the subject and the owner of the company whose products are tailor made and sold on the internet. It was conducted seven interviews, four of which were face-to-face, two conducted by mail and finally there was made a telephone interview.Conclusions have been drawn based on the empirical material and theory. The study has been able to identify three concepts that are central to this type of product: Site-building, customer involvement and promotion & relationship management..

Denna rapport syftar till att utforska och visa på möjligheten till ansiktsigenkänning vilket görs lättillgängligt för allmänheten genom Microsoft Kinect for XBOX360 och eventuella framtida liknande lösningar med lågupplösta 3D-sensorer. Det finns många komplicerande faktorer inom ansiktsigenkänning och däribland ansiktsrotation. Beroendet på ansiktets horisontella vinklar i förhållande till Kinectenheten undersöks för 5 testsubjekt genom användandet av en 3D-baserad matchningsalgoritm.Detta sker med en metod baserad på Microsoft Kinect Face Tracking SDK och de ansiktsmodeller i 3D denna levererar. Undersökningens resultat är i linje med ansiktsigenkänningens problematik. Ett bättre resultat fås för sant positiva matchningar mellan frontala subjekt jämfört med horisontellt roterade ansikten.

The aim of this paper is to describe the position of the Swedish welfare state within the shaping of a Swedish national identity. This is done through the study of Mångkulturåret 2006, and its rhetorical context. The point of departure is that history is formed continuously in current speech and a text analytical method has been used. Mångkulturåret was issued by the Department of Culture as an extended perspective of Cultural politics. The rhetoric used in the official document Agenda för Mångkultur is analyzed through a comparison with earlier official documents on the field of multiculturalism and integration.

Denna studie åsyftar att undersöka om produktutvecklande B2B företag använder sig av sina kunders tysta kunskap i sin innovationsprocess. Studien ämnar även att undersöka vilka redskap eller stimuli som de berörda företagen företrädesvis använder sig av i kunskapsdelningsprocessen.Den undersökningsmetod som valts är en flerfallsstudie av kvalitativ art och den har bedrivits genom semistrukturerade intervjuer. Data analyserades genom en abduktiv analysmetod. Fem produktproducerande företag har deltagit i studien. Resultatet visar att de redskap och stimuli som används mest frekvent av de undersökta företagen i avsikt att nå sina kunders kunskap är förtroende, "face to face" möten, prototyper och bilder.

Youth unemployment in Europe is a big problem today. The number of unemployed young people has risen past decades, from 10 % in1980 to over 20 % 2010. The purpose with this thesis is to deal with big cohorts and unemployment rate for young people 20-24 years old in Sweden. I have a look at three different generations, people born:1963-1967 and start working 19871968-1972 and start working 19941988 and start working 2008-2012Did these people from a baby boom face any specific difficulties when entering the labor market 20-24 years later? I have used Easterlin theory in my work and lokked at statistics from SCB (Statsitiska centralbyrån) in Sweden.

This essay seeks to explore which country´s laws should be applied when a dispute concerning damages in non-contractual obligations arises från illegal copying. In Europe today we have merely a few documented laws regarding choice of law concerning illegal copying. Thus, a proposition regarding a regulation which shall control the choice of laws applied on disputes in non-contractual obligations has been prepared. Another main reason for the existence of such a regulation is the need for a united set of laws to enable recognition of other countries´ judgments in Europe. This proposal will be called the Rome II-regulation.

With the advance of the modern information society, the importance of reliable identity authentication has increased dramatically. Using biometrics as a means for verifying the identity of a person increases both the security and the convenience of the systems. By using yourself to verify your identity such risks as lost keys and misplaced passwords are removed and by virtue of this, convenience is also increased. The most mature and well-developed biometric technique is fingerprint recognition. Fingerprints are unique for each individual and they do not change over time, which is very desirable in this application.

Syftet med denna uppsats är att vi vill skapa oss en förståelse för hur företag ska agera vid en skandal samt hur de ska hantera PR i syfte för att återfå sin trovärdighet.Vi har valt att använda oss av en kvalitativ metod där vi har samlat in vårt empiriska material med hjälp av ett antal intervjuer och artiklar från Internet. Intervjuerna har bestått av sex respondenter, varav fem face-to-face och en via mail. Dessa har kunnat ge oss en genomgripande bild av vårt ämne, tack vare deras expertis och erfarenhet.Som slutsatser har vi kunnat komma fram till att företag som råkar ut för en skandal har olika vägar att gå. Beroende på om företaget har ett personifierat varumärke eller inte samt hur hög grad omfattningen på skandalen är olika spokespersons bättre lämpade än andra. Dessa är då ämnade att föra fram företagets budskap gentemot samhället samt försöka återfå trovärdigheten hos dessa..

Syftet med denna uppsats är att undersöka prissättningsprocesser för att finna barriärer som förhindrar industriföretag att förbättra sin prissättningsförmåga. Förutom att hitta gemensamma barriärer ska vi även ge ett teoretiskt bidrag gällande hur företag kan förbättra sin prissättningsförmåga, med speciellt fokus på barriärer. Vi har genomfört en multipel case-study på 6 industriföretag samt ett konsultföretag. Vårt tillvägagångssätt var abduktivt och vi inledde vår uppsats genom att utveckla ett teoretiskt ramverk som lade grunden till vår studie. Det teoretiska perspektivet innehåller varierande litteratur gällande prissättning, prissättning som en förmåga samt det resursbaserade synsättet.

This study raises the question how the implementation of the balanced scorecard in the municipality of Gotland has been influenced by the way of communication. A case study is made in the administration of Social-and care management on Gotland. We have been focusing on two different ways of communication. The first one is Shannon and Weavers model where communication is explained as a transmission of a message through a channel to a receiver. The other one is sensemaking where it is focal to give the information meaning.