The purpose of this thesis is to compare if a charter company's attitude and vision of service can be reconciled with the attitudes and visions that the customers have in the same area. In order to carry out the study a qualitative approach is used. The data has been collected by interviews, focus groups and observations. The framework is theories on the subject of customer satisfaction, quality of service at customer meetings, Self-Service technologies, quality assurance and gap in service.The study has concluded that the approach to service is relatively equal between the company and customers, but the future visions differ. Focus group participants have been thinking bigger and further into the future, while the company focuses more on specific functions.

ABSTRACT Title: Salesmen & Compensations - A qualitative study regarding salespeoplesexperiences with different compensation plans. Authors: Milenko Bijelic & Robin Heimberger Supervisor: Lars-Johan A?ge, Jonas Molin & Jens Eklinder Frick Date: 2014 - JuneAim: The aim of this study is to examine how salespeople respond to a fixed compensation plan versus a compensation plan based on a variable pay and how the implementation of these compensation plans can affect sales peoples? emotions and motivation.Method: For this study, a qualitative method has been used. Data for the study has been collected through semi-structured interviews and the empirical data has been presented and analyzed using the well-grounded theory.Result & the contribution of the thesis: The result of this study shows that there are differences in how the compensation plans tend to affect salespeople regarding an number of different factors. The study contributes with a greater understanding about how compensation plans affect salespeople.Suggestions for future research: For future research we suggest a quantitative study with the same aim as we have used for this study so that a generalizable understanding about sales peoples? experiences with different compensation plans can be conducted.Key words: Compensation plans, motivation, stress, variable pay, fixed pay .

ABSTRACT Title: Salesmen & Compensations - A qualitative study regarding salespeoplesexperiences with different compensation plans. Authors: Milenko Bijelic & Robin Heimberger Supervisor: Lars-Johan A?ge, Jonas Molin & Jens Eklinder Frick Date: 2014 - JuneAim: The aim of this study is to examine how salespeople respond to a fixed compensation plan versus a compensation plan based on a variable pay and how the implementation of these compensation plans can affect sales peoples? emotions and motivation.Method: For this study, a qualitative method has been used. Data for the study has been collected through semi-structured interviews and the empirical data has been presented and analyzed using the well-grounded theory.Result & the contribution of the thesis: The result of this study shows that there are differences in how the compensation plans tend to affect salespeople regarding an number of different factors. The study contributes with a greater understanding about how compensation plans affect salespeople.Suggestions for future research: For future research we suggest a quantitative study with the same aim as we have used for this study so that a generalizable understanding about sales peoples? experiences with different compensation plans can be conducted.Key words: Compensation plans, motivation, stress, variable pay, fixed pay .

The Swedish school law says that students who need special education should have all the support they need to reach the qualification that is set up. The arrangements have to be written down in an Individual education plan (IEP). Before the IEP is set up there has to be an investigation about what kind of support and measures the student needs to reach the qualification that is set up. The aim of this study is to examine student?s participation in school and in the progress with their own IEP.I have accomplished a qualitative study by interviewing eight students during the letter part in the nine-year school.

The population of Grey Partridge is decreasing worldwide as a result of anthropogenic activities. Increased agricultural production, requiring homogenous farming landscapes and increased use of pesticides are believed to be the main factor causing population declines in the Grey Partridge. Actions to enhance Grey Partridge populations are available; however, those actions are vain if the acceptance to conduct them is low. To gather information about acceptance among farmers, hunters and the County Administrative Board towards 18 available actions enhancing the Grey Partridge population, nine face-to face interviews were conducted as an exploratory case study. The results showed that willingness to conduct enhancing actions differ between and within the groups of stakeholders.

Detta projekt har genomförts på mark- och mätningsavdelningen i Hudiksvalls kommun och projektets område är beläget norr om Hudiksvall, ca 6 km från centrala Hudiksvall vid norra infarten till E4:an.I området ligger en friskola, en gymnasieskola som heter ?Glada Hudik-skolan?. I skolans lokaler har det tidigare bedrivits hotellverksamhet i många år, f.d. Hammering Hotell. Hösten 2006 öppnade skolan sina portar och de räknar med att öka antalet elever varje läsår.

The purpose of this thesis is to investigate whether the reading promotion project called ?A book?s all sides?, together with the activities of the book-event, can stimulate young people?s reading. The research questions are: How do the project leaders plan and organize activities for the book-event? How do the young people respond to the activities at the book-event? Do the young people get interested in the book which is presented at the book-event? Which connections between Vygotskij?s theory and the activities can be found in the book-event? The theoretical approach is based on Lev Vygotskij?s socio-cultural theory. To answer my research questions I have implemented four qualitative interviews and two interviews with the adult activity leaders and observed a book-event in the classroom.

Uppsatsens syfte var att undersöka hur en skola arbetar för att stoppa och förebygga mobbning samt få en inblick i hur de som arbetar med mobbningsfrågor på skolan resonerar kring mobbning. För att undersöka det användes intervjuer som datainsamlingsmetod. Informanterna har arbetat med att formulera och/eller arbetar på något sätt med att upprätthålla den plan som finns på skolan för att förbygga och förhindra mobbning. Resultatet visar att informanterna berättar att arbetet växt fram genom skapandet av en likabehandlingsplan och att enkäter om trivsel ligger till grund för utformaningen av arbetet. I vardagen arbetar informanterna som verkar inom skolan med förebyggande arbete och akuta åtgärder.

Detta examensarbete behandlar krishantering i skolan med inriktning på elevers bortgång och hur pedagoger hanterar detta. Examensarbetet täcker även beredskapsplaner och hur sorgearbete går till i skolan. Examensarbetets fokus är på årskurserna förskoleklass till och med sjätteklass.Metoden som används är semistrukturerade intervjuer med en intervjuguide som grund. Fyra pedagoger blev intervjuade och intervjuerna blev sedan transkriberade. Tre olika beredskapsplaner samlades in och resultatet av intervjuerna samt planerna ställdes mot den litteratur som bearbetats.Beredskapsplanerna visade att det endast fanns mindre skillnader mellan två av de olika skolorna medan den tredje skolans plan var av en helt annan struktur.

The aim with this essay is to examine in which way self-realizing and solidarity can bereconciled in a multicultural society. The essay is a sociological literature study whichexamines the self- realizing process and puts it in a multicultural perspective.The issues areWhich role does self-realizing play for solidarity?How is solidarity created in a multicultural society?Can everyone be self-realized in a multicultural society?Conditions and problems for self-realizing processes are examined and are treated mainly onthe basis of Jeffrey C. Alexander and Axel Honneth theories. In the essay is established thatself-realizing and society-solidarity is mutually interdependent and that solidarity requires aform of shared value, but it doesn?t need to be based in the traditional values that commonhistory, ethnicity or culture.

I denna uppsats har länsstyrelsens tillämpning av riksintresse för kulturmiljövård studerats utifrån ett plan- och miljöparadigmsperspektiv. Den teoretiska utgångspunkten har varit paradigmbeskrivningen i Styrning av markanvändning och miljö (2006) av Lars Emmelin & Peggy Lerman (2006: 2,12-20). Teorin har tillämpats utifrån de lokal- och centralstyrningsaspekter som deskriptivt förklarar paradigmen. Avsikten har varit att studera hur plan- och miljöparadigmets styrningsprinciper kan identifieras i detaljplaneprocesser och hur dragen påverkar processerna. Dessutom har frågan hur länsstyrelsen ser på sin handläggning utefter lokal- och centralstyrningsaspekter varit en utgångspunkt för uppsatsen. Uppsatsen har utformats efter en fallstudieprincip.

Boken Byggprocessen beskriver att ett byggprojekt uppstår när det uppkommer ett behov, i form av att en plats inte längre fyller sin funktion, eller att en verksamhet behöver en plats att vistas på (Nordstrand, 2008). Kommuner har regler att rätta sig efter när det gäller att kunna bygga och omprojektera platser, politiska beslut avgör och sätter igång ett byggprojekt (Nordstrand, 2008). Syftet med examensarbetet är att öka kunskapen och klargöra vad som krävs för att från idé till färdigställande och förvaltning, få processen att gå smidigt och med ett gott resultat. Ett projekt som har rykte om sig att ha lyckats med sin process och fått en uppskattad slutprodukt, är ombyggnaden av Stortorget i Gävle. Genom att studera varför projektet Stortorget i Gävle anses vara så lyckat kan vetskapen om framgångsfaktorerna bli större. Vad är det som gör att en plan- och byggprojekt lyckas? Vilka är framgångsfaktorerna? Under studien har tre personer intervjuats om byggprocessen av Stortorget i Gävle.

The functionalism started in southern Europe after world war one and got its breakthrough in Sweden with the Stockholm Exhibition in 1930. Poverty caused many people living in overcrowded conditions which the functionalists wanted to change by using less expensive materials and giving healthier living conditions to the people. The industrialization brought new materials and working methods which made this possible. The Swedish functional style is recognised by its light plaster facing and nearly horizontal roofs. Also the garden design of that time was influenced by the functionalistic ideas. The garden was now introduced as a pleasure garden for not only the rich but for everyone.

My project is an interpretation and exploration of the book The Invisible Cities by Italo Calvino. It is a play on the swedish words for cities and beaches. By adding the letters R and N the word for cities in the title transforms into the word for beaches. The project is equal parts a color investigation and an exploration of new working methods as it is an development of my approch to graphic design. My aim was to, through a visual, conceptual and playful investigation create a new interpretation of the book The Invisible Cities.

AbstractOur world is facing new challenges depending on the climate changes. The UN panel of climate changes has determined that the human race is responsible for the changes, but also that we have the opportunity to reduce the effects. This demands that the information reaches out to the public which means that the school system carries major responsibility to this type of questions. This also means that the teachers have to be observant, and give the questions the attention which is needed. The purpose of this essay is to see if this awareness exists today among active teachers and teacher students and if the perspective differs among them, but also their opinions is in agreement with the course plan in the subject.