Uppsatsen undersöker den svenska marknaden för CRM-system utifrån faktorer som företagskategori, kundrelation, befintligt kundrelationsstöd m.m. Vilka funktioner i ett system som företagen uppskattar mest undersöks också samt hur faktorer typiska för mjukvara påverkar situationen.Resultaten visar att det finns ett behov bland små och medelstora företag för CRM, dock inte för alla företag. Många företag använder egenutvecklade system, kanske för att de kommersiella systemen inte motsvarat deras behov. Funktionsmässigt uppskattades grundläggande funktioner mest, och fördelningen mellan CRM-områdena var jämn. Gällande mjukvarukaraktäristik ser företagen funktionaliteten som den primära faktorn i deras val av CRM-system.Det är en klar fördel att kunna erbjuda ett system på det nationella språket..

During 2007 the City of Stockholm installed five grid connected photovoltaic systems. The aim of this master thesis is to quantify the amount of produced energy and recommend routines to collect and analyse production data, to make production data accessible by the public and to gain experience for future installations.The total amount of produced energy until March 2009 is 227 000 kWh, with an annual rate of 150 000 kWh. The expected annual rate was 148 000 kWh.All system owners are positive about their plants and see economical benefits in scaling up such systems.The installations need very little attendance and maintenance, however it is recommended that an alarm function is installed for automatic feedback in case of a system failure. All future systems should be inspected during full operation to determine if the actual capacity is matching the installed capacity..

Gunsta is situated about 10 km east of Uppsala. Today there are plans to establish 1000 new households in Gunsta before year 2030. The required energy for heating houses and water would be distributed via a district heating system, which also includes 200 existing residences. The annual required energy, according to this study, would be 16.2 GWh with a maximal peak effect of 6.9 MW. To meet this need, the study suggests a system with heat pumps to upgrade the 31?C water from a 1.8 kilometre deep borehole.

This master thesis has been carried out as a prototype development project. The project hasbeen performed in cooperation with ÅF Combra AB. The purpose with the master thesis is toconstruct a Bluetooth interface between an accelerometer and a smartphone and constructinga physical prototype containing an accelerometer. This is done to test a new user interface tomobile phones. The master thesis has also included a research about the possibility toimplement distance measuring with Bluetooth.

Scandinavian Biogas is involved in the planning of a combined ethanol and biogas factory in Karlskoga, Sweden. Besides biogas and ethanol large amounts of digester residues will be produced, about 450 000 liquid tonnes residue (~7,3 % Dry Substance( DS)). The objective of this thesis was to investigate possible uses of the residue from the biogas production process ScandgasEthanol developed by Scandinavian Biogas, and to derive a methodological approach how to evaluate and compare handling systems. Three systems where proposed and compared in this thesis; spreading of the untreated residue as fertilizer (system 1), dewatering to a higher DS content to reduce transportation before spreading as fertilizer (system 2) and production of a solid fuel by dewatering and drying the residue (system 3). The general conditions for the proposed systems were investigated in terms of practical viability, economical aspects, environmental impact and energy inputs/outputs.

Mål - Att spara 1 GWh underhållsenergi på Karlshamsverket.Metod - Att lokalisera de största energisänkorna på kraftverket, göra mätningar eller uppskattningar på hur mycket energi dessa förbrukar, för att där efter ge förslag på tekniska åtgärder, med tillhörande ekonomiska beräkningar som ska reducera energiförbrukningen..

Volvo Trucks is the second largest manufacturer of heavy trucks, with factories in several countries and with around 21 000 employees. At the plant in Tuve, trucks have been built since 1982 and the activity mainly consists of producing side members and to assemble and packing kits of trucks. In 2005, the factory in Tuve launched the ambition to be the first carbon dioxide neutral vehicle factory in the world. This will be implemented by streamlining and investing in renewable energy. The aim of this degree thesis is to map the usage of energy within production, and also to prepare a method to measure key figures (use of energy per produced unit).

AbstractThe Municipality Council decided in 2010 to develop a comprehensive energy efficiency strategy with financial and methodological support from Energimyndigheten (The Swedish Energy Agency). The strategy should include 3 major parts: an inventory of the 2009 energy use defining the current situation, the 2014 and 2020 goals for energy use, and an action plan for goal achievements. According to Energimyndigheten, the strategy must include all municipal administration premises, vehicles, and all majority-owned companies (as Laholmshem, the municipal housing company).The report describes the inventory work in order to obtain the 2009 energy use and the sources of information used. The inventory values are used as the base year values for the 2014 and 2020 goals. The inventory showed that information about the vehicles is dispersed in the municipal administration and no clear structure exists with respect to mileage and fuels used.

The aim of this paper is to examine how the design of management control in a retail trade company affects motivation among its employees. Our purpose is to identify what actions create motivation and how management can benefit by developing and promoting such activity from its high-performing employees. Motivated personnel have become increasingly important in companies today, and companies are increasingly reliant on individual employees? capabilities. The study covers all parts of the management control system, to see how these align to create goal congruence in an organizational context.

In recent years it has become more and more evident that man has contributed to much of the climate changes that have taken place during the last century. A major challenge today is to reduce emissions and energy usage at the same time as the global population is growing. To contribute to a better environment, Stockholms Stad has set at target of becoming fossil fuel free by the year of 2050. The construction of new districts is done with this goal in mind; energy efficiency and renewable energy sources are examples of methods to achieve this.Solar energy is considered to be a sustainable energy source and the most common techniques to harvest solar energy in Sweden are solar cells and solar collectors which produce electricity and heat respectively. This report aims to investigate whether an investment in any of these systems would prove to be economically beneficial at Kvarnholmen, a district under construction in eastern Nacka, Stockholm.Since the finished blueprints only cover a small portion of Kvarnholmen, the report examines the possibilities for a house where construction has already begun, Nya Kvarnen.

Today we live in a world where the demands increase in the aeronautics industry. This creates a situation where no mistakes are allowed about the regulations and for those who are supposed to follow these. Safety comes first, tracking of components, Service Bulletins which are recommendations from the manufactures and Airworthiness Directives which are demands from the authorities, these need to be updated at all time and everything that is done on a aircraft need to be documented.This creates a situation where today maintenance shops need to have full control of all parts of the organization, which creates a need for a working data system.The goal with this exam work is to evaluate the best way to implicate the new bought data system called "System Aircraft Management" on the basis of the needs of Täby Air Maintenance AB. The system are supposed to get started technically and also be implicated to the users of the system. This work will be focused to create a effective working plan to get SAM implicated with no interruption in the daily work.

The biogas plant Kungsängens gård, owned by Uppsala Vatten och Avfall AB, produces biogas and biomanure from organic household waste, food processing waste and slaughterhouse waste. In year 2012, 4.4 million Nm3 of biogas were produced from 25 200 tons of waste. Before digestion all substrate is sanitized by one hour?s pasteurization at 70°C in order to kill pathogens. Another method, integrated thermophilic sanitation (ITS), is of interest in order to decrease the energy demand.

Drain water heat recovery is an uncommon measure in multi-unit residential buildings. There istechnology available for the purpose but the knowing and experience of the heat recovery systems islittle. The purpose of this thesis is to evaluate the future potential of drain water heat recovery inmulti-unit residential buildings.A major part of the multi-unit residential buildings in Sweden were built during modernismen andrekordåren (1940?1975). Many of the buildings have worn out drain and water supply systems andmany are in need of a general refurbishment.

The first part of this essay is about a single-family house that we have planned and projected. Thesecond part is a deeper study in ways to further insulate windows when they are not in use.In the first part the building?s design and its most important construction elements are described.The planning of all major installations (heating, domestic water, ventilation, sanitation, electricity)are reported so that one can in principle start construction of the house. In addition there arecalculations done on the building?s energy management.The result is a two stored house angled toward the south.

Norconsult AB has developed a solarhousing concept, a house designed for the warm climate in the Middle East andwith large quantities of solar panels installed. The cooling system for the house was designed in an earlier report, the purpose of this thesis is to investigate the possibility of short and long term storage of thermal energy via an underground energy storage volume.Two different designs of the storage and three different filling materials have been integrated into a model to simulate different cases. The first design consisted of pipes installed in the ground, without insulation. The second design consisted of an insulated concrete box installed to prevent thermal energy from the surrounding soil to flow towards the lower temperature regions within the storage. The three different filling materials were dry saudi sand, water saturated saudi sand and the filling material used by the client for energy storage in Sweden.The results from the simulations show that neither of the designs, regardless of the filling material, managed to extract enough thermal energy from the house to the ground to uphold the demands of indoor climate.